Del Webb Reviews in Dallas, TX

Quality of build was great. Finish part of build could have been better and not so rushed.

Our buying experience was smooth and done remotely. Our sales agent was very responsive and helped guide us thru choosing structural options and signing the contract. The team at the design center we’re great to work with in choosing our interior options and our building manager kept us up to date throughout the construction period. There were several unforeseen delays during construction, though one in particular I feel could have been avoided. Soon after closing we discovered several items that needed to be corrected and that list grew as we found more. We are now in month 3 and only a few of the items have been addressed. We’re working with the warranty team and hopefully all issues will soon be corrected to our satisfaction. ... More

It was evident that some of the tradesmen took pride in their work while others not so much.

When the housing market went crazy, they did not cancel your contract and hold you over a barrel to pay more, like other builders did. There are several things they do extra that others don't (in Texas). I believe they should point outl those attributes of the building process up front during the sales phase.

Overall great value for the money!

The sales person was very helpful when buying the home. He helped me with all my questions.

the builder representative relation and interaction as the building was in the building stage from foundation to completion and after. Our Rep. quick to follow up and paid attention to detail. Doesn't "shine you on" like some do. Heads up individual

Overall the experience was good. At times it appeared that the salesperson (Rita) was not in tune with notices that were sent to me. The Pulte representative (Steve) was very helpful and kept us up-to-date of the progress.

Overall, a positive experience. There was no pressure and a model was available to examine. Not being allowed to select room colors was a disappointment. They can keep flooring choices straight in various locations so why not paint colors? The light fixture in the dining room was not centered and there was no outlet in a needed location even though there was one in the model. The kitchen exhaust fan is very loud. There could have been more options. For example, being able to get (& pay for) a solar tube to light center of house. Being able to select ceiling fans rather than pay for builders fixtures and then immediately replace with fans would have been better. A couple of things could have been articulated more accurately - the million dollar termite warranty is actually 100K per year over 10 years and the last 9 only are valid if you hire the pest control company. There was supposedly a deal with an alarm company but that was a wild goose chase. What was done was done extremely well. Both my real estate agent and private building inspector said that the house had the fewest deficiencies they had encountered. There were weekly calls from the construction manager and any questions were promptly answered responsively. The quality of the work reflects on him primarily. Del Webb is fortunate to have Steve. After 2 months, it is too soon to make a final assessment as how things hold up is important. ... More

The field Managet was great!

So far, happy, but only been here a few weeks and under quarantine. I like the house and Pulte seems very responsive to questions and concerns. I’ll have more input when facilities/ amenities centers open back up.

Our house seems well built, our build manager was great, and I am impressed with how their support people responded. I don't know the market here enough to know value or price. It seemed to me to take a long time to build but I am comparing to the Villages in FL I don't know about Dallas.

Still unhappy with our yard

The process of building and buying the home was great. But the landscaping was/is a huge disappointment. Which really sucks because that is where the "Curb Appeal" comes from. So, Okay; just a minor mistake, let someone know and they will fix it. LOL The repair job was no better than the installation. At some point it's just not worth the stress. They don't care about the quality of work, and they are not going to change now. Really it's a shame, our building, buying, and move-in experience was tainted by one poor quality supplier.

The only thing negative that really bothered me is the sales people once you closed on House they never thanked you. It’s like you never existed.

Steve and Vanessa are the best. Venassa was most always available. Returned calls promptly. Listened..and acknowledged problem or difficulty and fixed or found an answer. Always kept us up to date on the homes progress and completion of work. She has A lot of good references and suggestions.

The house is very nice.

We are very happy with our new Del Webb home. We love the floorplan, the lot and the neighborhood. Our home is very open and light. The lighting, appliances, countertops, flooring and fixtures are all so nice. We like the finishes and colors that we chose. The selection process for the finishes at the design center was a bit stressful, considering you have a limited amount of time (2 three hour sessions). We recommend you give a lot of thought to the finish colors that you want, considering your current furniture and wall art that you want to keep. If you change wall colors, your current furnishings may not go with the new finish colors. The builder did a very good job in making sure we were happy with everything before closing. Selling, building and moving was somewhat stressful, but once we were in our new home, it was all worth it. ... More

We are happy with our house but attention to detail is below average. Examples are- seams in trim, baseboard caulk, grass sod is terribly unlevel (but sod at the models is perfect), irrigation system is sloppy and lies above grade at spots.

We bought a house that the specs we already determined but construction had barely started. We would have appreciated the opportunity to tweak some things but we not allowed to change anything

People are friendly and wiling to help you with your questions and concerns.

Overall, the home buying and building experience was positive.

OK, had to have a garage door company come and fix my door because it was going to take too long for Pulte to get someone out.

We have found issues with the irrigation systems, sod, landscaping, and roof leaks. Interior of home was pretty good but the roof leaks are causing rework of drywall. We continue to find other issues which makes me worried about what else might go wrong. They have been pretty responsive to getting things fixed but the quality isn’t there to begin with.

1. I asked for gas dryer connections during the option selection. We got the connections for electrical instead. I ended up having to buy and electrical dryer. 2. I believe the sprinkler system does not have enough and sufficient coverage to all the section of the back lawn. The quality of the sprinkler system was compromised.