Del Webb Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About Del Webb.
Read all 360 verified reviews from homeowners that built a new home with Del Webb in the Dallas area. Dallas homeowners have rated Del Webb an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 4.2 out of 5 stars in Dallas Area
360 Reviews in Dallas Area
Del Webb in Dallas Area
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Customer Reviews
A lot of things unfinished: back door has a leak between glass and wood causing flood in the sunroom
- Mayra D.
- Verified HomeBuyer
- May 04, 2022
- Aubrey, TX
Pulte Mortgage is a nightmare. Pulte construction another nightmare.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
It was a bed home building experience!
- Debra W.
- Verified HomeBuyer
- March 16, 2022
- Aubrey, TX
Just not great, it was built during covid supply issues. Trim, drywall and overall workmanship was not good.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. 
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Model Home Nightmare
- Anonymous
- Verified HomeBuyer
- October 17, 2024
- McKinney, TX
Purchased "Model Home" in McKinney. Entry door was attached to frame with Tyvek Tape, Interior doors missing hinge pins and hardware, Plumbing leaks, huge sprinkler leaks, broken exterior lights, do not waste your money on these poorly constructed dumps.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Disappointment
- David D.
- Verified HomeBuyer
- May 30, 2024
- McKinney, TX
Poor workmanship, Very sloppy contractors and poor resolutions to problems after closing
Del Webb responded:
Hi David, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Very disappointed with quality and organization.
- Anonymous
- Verified HomeBuyer
- September 07, 2022
- McKinney, TX
Very disappointed with quality and organization.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lack of pride in workmanship
- Lavon C.
- Verified HomeBuyer
- March 09, 2022
- Aubrey, TX
This was the worst experience we had building a home from the master shower, tile installed incorrectly causing the tile to all be torn out and then having to move plumbing, gas line to cooktop installed in wrong place causing drywall, insulation & back of cabinets to be destroyed. Broken windows, damaged doors, ripped weather-stripping under exterior doors, threshold destroyed when acid washing brick. Exterior electrical plugs installed crooked. Electrical Items noted during rough in inspection not fixed before drywall installed. And we still don't have the correct dishwasher. And there ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Lack of communication during the building process.
- Thomas A.
- Verified HomeBuyer
- December 09, 2021
- McKinney, TX
We expressed our disappointment and it was rejected.
Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Salesperson did not listen to my request for lots of sunlight in my home.
- Carol W.
- Verified HomeBuyer
- October 15, 2020
- Frisco, TX
My salesperson should have told me I needed a RIGHT hand garage to maximize windows on the east side of our house knowing full well our model (Martin Ray) has only 1 1/2 windows on the garage side. She told us we needed a LEFT hand garage. Our house is SO DARK from lack of windows on the east side. We currently are repainting the entire interior of our house at our expense trying to brighten our living space. Also the design person did not steer me to lighter colors after I told her too that I wanted maximum light. The time allocated for the design center choices is inexcusably short; ...
Del Webb responded:
We are incredibly disappointed to hear that you have had such a negative experience during your new home build journey and are left unhappy with your new home. We would like to get leadership involved and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Don't buy one.
- Charee M.
- Verified HomeBuyer
- October 09, 2019
- Frisco, TX
The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ^Abby
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
ratings for 1949
- Louis S.
- Verified HomeBuyer
- May 15, 2019
- Frisco, TX
Taking a long time to get things accomplished.
Del Webb responded:
We apologize for any delays you've experienced. If you'd like to discuss this further, please feel free to reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
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