Del Webb Reviews in Dallas, TX

Question is would I buy from this builder again and the answer is you bet I would.

The process of selecting a model was straightforward and a fun process once you know how much you can spend. There are models for most every one. I would have liked to have more customization in the interior of the build. Our assigned builder’s agent was superior in her attention to detail.

Multiple issues being found which are getting fixed as I am finding them

The sales contact Mark was very helpful through the early process. We may have missed out of some of the normal sales flow because this was a "spec" house with no customization possible and the last house in the phase available. The compressed timeframe from initial signing to closing put pressure on all phases but that was Pulte's decision, not us forcing it to happen that fast. I think we missed a lot of opportunity to learn things as we went along because of that. The mortgage loan process was exasperating especially the income verification portion with having to repeatedly provide essentially the same information and the list of "fees" being endless. The initial contact with Levon and the closing were the only bright spots in the process. The walk throughs were lacking some details about specific systems that proved to make learning more difficult than it should. We've never received a manual for our thermostat which we requested multiple times. We've have a few quality problems with electrical systems but have managed to work those out. William, our warranty contact has been great and helped us a lot. The design of the house, given that this is a Del Webb over 55 community, leaves something to be desired with high sink counter tops and very little obviously done for the target age group but nothing causing a major problem so far. We are happy with the house and the community and would recommend it to others who want something with much less hustle and bustle, many fewer cars, lots of social activities and neighbors who are very friendly. ... More

Great responsiveness and quality from Manny and Matt. Pulte was pretty inflexible but the people overcame this.

Had a great experience with my builder rep..very responsive, patient and knowledgeable. Truly helped make it a better experience. Many thanks to Ali

My construction manager, Allie, was always availablle to assist me and explain any problems that popped up.

The Estate series home which we had built at Del Webb Trinity Falls has good bones (a well engineered foundation, good framing, plumbing and electrical). The fit and finish work on our new home met our expectations.

I am very pleased with my home. Be aware that the buyer has zero say so on landscaping. You are allowed to make multiple decisions and give input on your home, but you have no input on your landscape. You have to wait till you move in and request HOA approval before you can replace anything. My yard was full of small holes, very uneven. Landscaping was and still is a disappointment.

We had 2 construction managers and we could not ask for better. Both were very professional and explained alot. The front end guy took us through the construction and the finishing gal was excellent in showing us around our home every step of the way. I hope everyone gets these two but I know that isn't possibly but Thank you for putting them with us.

Tim was awesome - always available, knowledgeable & got things done. Could not have asked for a better construction manager!

The construction process while long, went very smoothly which I attribute to our two construction managers, Joe and James. They were very quality oriented and made sure all the subcontractors were doing what should be done. The sales process could be improved and make sure you read and understand the Pulte/Del Webb contract as it is very one-sided and not a normal real estate purchase contract that you may have used in any previous purchase you may have had. You will end up being forced to use their TItle and Escrow company and pay for things you've never paid for before.

Over very good. Building manger was great, work very hard and quickly to resolve issues at close and after we were in house. Cleaners did a ok job, but not as clean as expected. Our construction manger made sure this an other issues were completed.

So far our experience has been positive. All issues that required a quick response have been handled in a timely and professional manner. A number of minor issues have been identified and will be communicated at our post-closing inspection. Our final comments will depend on how those are resolved.

The construction manager was responsive to identified issues and special requests. He was always professional, honest and dependable.

I love my new home,

Overall experience was good. Attention to fixes thus far have been good. Workmanship needs improvement in some areas. Attention to details is crucial for home buyers and should be for workers as well.

The sale manager is friendly and awesome! The construction manager is great and helpful!

To start with, I love my home. What I didn't care to much for was when my construction manager changed 4 months after signing the paperwork, not much was discussed about it. The weekly calls were no more. I had to do more follow up. Some of the workmanship needs better screening. Cleanup of the home was poor. So poor that I had to hire an outside company to clean the tile that was dirty and stained from the crew ripping up the paper on the floor and walking their muddy shoes all over it. The bones of the house - excellent. But I am truly happy with my home. I would recommend the builder but watch out for the cleaning crew. ... More

My Sales Representative, Rita, was very informative and was always helpful with anything needed to complete the sale. I ended up with three different Building Managers and they all were available to answer any questions or concerns I had during the building process. The house was started and completed on schedule. There are a few items that need addressing that have gone passed the first 30 days and the warranty department is now working to get them addressed. The DelWebb community is a very nice place to live.

My experience with Pulte, has been a good one. The sales staff and the design team were so helpful with all of the decisions that needed to be made, and Josh, my construction manager, was great. He kept me informed on the progress as well as the reasons for any delays in the building process, which was very much appreciated. Since I have moved in, Chris, my customer care manager, has addressed every question and every issue that has come up. There have been very few things, but he has handled each one in record time. I would definitely recommend Pulte and their team to anyone looking to build. ... More

The Del Webb new home buying experience would have been only three stars based on the extended time required, due to product availability, to complete the house. We increased the rating to 4 stars due to the building manager, James, who is outstanding in his follow up and making certain any issues were addressed and corrected. This is our third Pulte house and overall, we are very pleased with Pulte and our purchases.

We are very satisfied overall with our home. Our builder was always very responsive and was able to answer all our questions and address any thing we brought up. Our sales person, however, did not always tell us the truth but skated around Our questions at times.

I know Pulte Homes is a production builder and NOT a custom builder but a little flexibility on Pultes part would not hurt their "bottom line" and allow the buyer to make small changes (which the buyer would be happy to pay for the change).

Very responsive to our concerns