Del Webb Reviews in San Antonio, TX

We have had a terrible experience. Our first inspection was scheduled for Jan 16, 2023 and when we came in from Albuquerque we found out the supervisor had gone out of town, had not let us know and we had to reschedule for the next Thursday, costing us extra money and time to be in Texas. We inspected before closing and pointed out several concerns. We were told to close and assured everything would be taken care of before we took possession. When we moved in we found nothing had been done and the house was filthy. We have tried working with the warranty department. We did not have our calls answered and submissions addressed. It was as if we did not exist. Finally we complained and got the number of our warranty guy. He has addressed a few of our issues, but it has been like pulling teeth and we have heard nothing about the rest of them even though we have been asking. We tell everyone we know and random people about our experience and not to buy Pulte home. ... More

As we began the purchase of our new home the Sales person was very helpful in showing us homes that meet our needs and it was very easy to choose the right home for us. Through this process the foreman listened to all of our needs to address items we wanted corrected in our walk throughs. They were all addressed in a timely manner before we closed. The closing was made very easy through the Pulte online portal. We felt very secure doing the DocuSign to close on our home. After we moved in and got settled in, we noticed a few items that needed to be corrected. The doorbell didn't work correctly, and the kitchen cabinets needed some attention and adjusted. I filled out a request to have these items addressed and that very day I got a response. The work was scheduled and taken care of. I am very pleased with the home and the complete process of getting into our new home. I would certainly suggest anyone looking for a new home to consider a Del Webb home. ... More

Andrew took care of major issue right before closing. He kept me updated and was very helpful.

Everything went very smoothly and we're very happy with our home.

Great experience buying new del Webb home insan Antonio

We appreciate Andrew's follow-up to closing concerns and Bruce was a wonderful sales associate from beginning to end.

Home buying experience was made easy by the representatives from Pulte.

I emphasize the efficiency of a Del Webb community

Hannah our salesperson was great and Landon our project manager was also great. They both were very responsive to our needs. I am disappointed with some of the products which were used. Specifically the Whirlpool dishwasher does not do a good job of getting the dishes clean. Also the garbage disposer is only a 1/3 horsepower which is good for an apartment but not for a house. The disposer should have been at least 1/2 horsepower. The concrete on the driveway does not look good and the garage door makes awful crackling noise.

Warranty after closing not the best.

All in all, we are very pleased with our new home! The only negative thing I can say is that, one, the tile laying of the backsplash and windowsill in the kitchen does not look very professional. Two, the placing of the sod, the lawn is very lumpy and uneven, bad for the ankles of older folks like us..

The workmanship and materials were not up to what I expected. This is the fourth home I have owned, the 3rd in which I was the first owner. Many things were shoddy. The tile floors had glue spills all over them. There are several points where the cuts to install something (eg an electric socket) were too long and stick out. The seams between things were not smooth, glue, paint, caulking were on the floor, and on the walls. The pipes were not flushed, sand almost clogged the shutoff valve in one bath room.

Thus far, I love my home and somewhat disappointed. When I first visited the site. I liked it very much. There was natural vegetation which provided some privacy in the backyard. Upon meeting with Kenny, Construction Manager, at the site there was a worker destroying the vegetation bringing in topsoil for all the houses being built. Kenny said that the vegetation would be replaced. It has not been replaced! There was some damage done to the house while being built. I notified Landon and I wanted the items replaced and not patched. It was patched and not very good initially. It is still noticeable to me. So, trustworthiness… ... More

Have had several issues since moving in which is to be expected, but the responsiveness from the subs leave a lot to be desired.

I have a DEAD tree in my front yard and want it taken out, the hole filled and new sod put down. It's been DEAD since I moved in and no one seems to care but me. They said to keep watering it often even though I have a sprinkler system. I did but it is still DEAD.

Have had a great experience from beginning to end in the purchase/build of my new home. Many thanks to Bruce, Amy, Matt & Gabe for their patience in helping to guide me through this adventure. They definitely made things so much easier. Many thanks to the contractors who work for Pulte. Always pleasant and considerate.

The total experience of building was a good overall. If I had one complaint it would be the design/ products of the home itself. Putting a dishwasher a cabinet away from the sink? Towel rods put in a toilet room?, but nothing near the shower area? No electrical outlets in laundry, toilet room, pantry (for night lights, irons, room as or plug in sweepers). And no choice of appliances even if someone is willing to upgrade (I am very unhappy with cooktop).

The only reason we used Pulte was they were the only builder for the 55+ active community. This is the second house we have built in 4 years and we were very disappointed in Pulte

Garden series home are poorly constructed. Get an independent inspector for every step. If you buy an inventory/spec home get an inspector. Have them send a camera down the sewer line. This is my second home in this area and both had broken or clogged sewer lines; many of my neighbors had the same problem. Landscape is not warrantied because the company doesn’t do it right so the yard is difficult to walk in which is dangerous for the older homeowners. They are planting two trees in tiny front yards that will be huge when they mature and that goes against the foundation paperwork you receive from Pulte. Expect the entry to your new home like the sidewalk, porches and driveway to be cracked, discolored, have globs on it and have holes. However, all this said there is no other age restricted community near or in San Antonio, so we all just live with it and have lots of repairs. ... More

Pulte Warranty is slow to respond. Many of the issues can't be identified until you live in the home for a couple of months. The Pulte Sales Team is Great!!

Too many numerous disappointments to list

I've been here 2+months. There are several things that still need to be addressed. Some have been addressed. The lawn is terrible. Very unhappy. A lot of the lawn was very dry or dead. After 6 weeks it is full of weeds. There are a few things that have not been addressed such as: railings on the back porch, outside paint that needs to be retouched, concrete that needs to be ground done, etc.

Our project manager changed 3 times during the 9 months. We lived across the country and had to request updates on build. We felt disconnected and once we moved in, our last project manager left for another job so we have no one to discuss issues with. The last project manager wasn't invested in our anyway so we always felt alone. Fixing issues are on your own to figure out and deal with even if they were not done before closing. It is sad to pay this amount of money and be treated in this way.

Do not ruch thru final inspection, take the time to inspect all doors and windows for security and weather proofing. Railings will NOT be painted so be prepared for that. Landscaping is very haphazard in detailing what plants, trees and type of grass you have. Orange tube with wires will be hanging out of your home.Might have both outside water facets on same side of house. Inspect EVERYTHING

I had nothing but good experiences with the staff of all branches my house is beautiful love the community. The CLubhouse is awesome and inviting staff is friendly and knowledgeable. Siglinde