Del Webb Reviews in San Antonio, TX

Kenny and Andrew are excellent and know what they are doing . Unfortunately their communication is below standards . Every step of the way the wrong materials were used and had to be done over . Wrong counters , sinks , backsplash , toilet .

Considering it's a new house why do so many things need fixing. I was promised things would be fixed before move-in. That didn't happen. Frustrating House was not cleaned after construction was finished. Dead grass was installed,didn't recover.I would not buy here had I known.

Love interior of home; layout and finishes. Very disappointed with exterior. Driveway incline makes it very difficult to take garbage in and out. Never in the model or was told there would be steps going from garage into house. The whole reason for buying a single story home is to eliminate stairs. I'm an 76 and if anything should happen where I need walking assistance, I don't know I would handle living here.

I have weeds instead of grass. So much for having an inflatable pool for my nephew's birthday. Numerous problems that are taking awhile to get looked at. I have sent the list to the builder and the sales rep.

We love the Hill Country Retreat!

Jennifer and Matt are very good at what they do. They never let me down when buying my new home.

Lesson learned, if the Builder asks for $10,000 in earnest money you should be skeptical. My wife and I thought that earnest money amount was high because of the demand in the Del Webb community. What we found during the construction process was a lack of oversight by the construction manager and the on-site team of construction foreman. Subcontractors are not supervised. One subcontractor comes in and damages of the work of another subcontractor who just completed their job.. once you have given them your money there is no refund when you see the extremely poor quality during the construction process. Beware if you are purchasing an inventory home. Make sure your sales representative gives you a detailed report of exactly what is being purchased. We received a detailed report that was in pulte code, which was very difficult to decipher. The end result is although a detailed report coded was provided by sales. The report says or mentioned a lot of upgrades next to the code, the actual Final delivery was poorly made fixtures and cabinets which were poorly designed.. Make sure sales gives you a detailed report in plain English of what you’re purchasing and shows you what you’re actually purchasing. every day was be like Christmas as the home was built we got to see what they called an upgrade was actually cheap substandard products. We are still dealing with property that was not graded or leveled for drainage. The sides of our home as well as the backyard is a swamp land that grows mold. I’ve never seen a water meter box fill up with water when there is no leak from the actual water meter, my neighbors just run their sprinkler system. After you close on your home you can just about forget that there was a punch list because construction is unresponsive and uncooperative with unreasonable resolutions. They know once they’ve got that $10,000 that you are not gonna to break your earnest money contract when you see their poor construction and workmanship. Once you’ve closed now you’re behind the eight ball. I don’t recommend Pulte, But I’m certain that’s obvious by this review. We have contacted everyone up to the position of Vice President in the San Antonio area. The issues with my home are still unresolved although they are aware of it. Make sure to get an independent home inspection. So my review is sales - Hannah… One star. Bruce One star. Construction review… Vice President - 0 start. Unresponsive. Area construction manager - one star - responsive but has yet to fix my home. On-site construction-Kenny - zero stars - worst customer service ever. Tanner Two stars - responsive, but has yet to fix my home and most likely Lacks the authority to make a decision. I believe Tanner would do more if he had the proper authority or position. ... More

Del Webb community is a friendly community! We feel safe and the friendliness of our neighbors around us makes a difference. There is plenty of space to walk and enjoy the beauty it is surrounded with. I highly recommend a Del Webb house and community,

the process was quite simple.

Many mistakes had to be caught by me. No quality control during building process.

My experience with the sales agent was not a happy experience. Many times agent was unresponsive to calls or e-mails

The ADA issues, which I at all times of the build informed both sales and construction manager, were not addressed. After signing closing documents I had to hire a private State of Texas inspector. He found 45 pages which included photos of deficiencies of the home. Most have been subsequently been addresses but the ADA issues has not. I did at all times during the build formed both the sales person as well as construction manager that I had to have a no barrier entry into my home. This is a senior community and I believe Pulte should have addressed the problem.

The Pulte contract allows them to make changes and buyer can't object, but buyer can't ask for any changes unless it is listed in the available options.

I had lots of help from the sales people, Hannah and Bruce, that kept me informed on the progress of the building process and the ladies at PGP title that helped me with all the paper work.

I love the floor plan of my home, though some of the workmanship was shoddy and messy. For example when the tile flooring was laid, the tile guys taped down thin cardboard to protect the tile & grout. The contractors, after the tile guys, removed the cardboard and made a mess of the flooring throughout my home. I had to hired a company to clean the tile and the concrete outside the home.

The build quality was the poorest I have ever seen in a new home. There were problems with broken trusses, walls that were not plumb or square, sheet rock seams horribly visible, appliances installed incorrectly and windows out of square and needing replacement parts. We were assured at closing that everything would be corrected immediately, but 6 weeks later we are still waiting for repairs. I could never recommend Pulte to anyone looking for a new home.

Shoddy work, behind in closing date, no pride in workmanship, not truthful, house becomes a repaired home not a NEW home.

This has been such a positive experience. Everyone involved has been quickly responsive to any questions or issues. I love my beautiful new home.

PULTE HAS ALL THE BASES COVERED HOWEVER THE END FINISH OF THE HOME DID NOT MATCH THE QUALITY OF THE MODEL

Matt our superintendent and Hannah our sales representative were excellent. Very easy process to home ownership

Pay attention to details to avoid scheduling issues.

Overall we had a fair building experience at Del Webb. The sales person did a good job. But the construction quality was lacking. Attention to detail was not present. Workmanship was fair at best: Tile chipped, Wood floors damaged, electrical outlet Sheetrock over, windows not square causing closure issues for 5 windows, Construction management team changed 3 times over during build. Overall, you get value for your money. Through the punch list you will eventually get the items repaired. Recommend better supervision and guidelines for sub contractors. Consistant knowledge between models and final product needs to be improved. ... More

Pulte standard choices are poor quality

The homes in the Del Webb communities are a great value

My salesman was great. The woman from design center great. Then comes my field manager ok in the beginning but as soon as house closed fixed almost nothing from punch list. Not very responsive to texts. Now I have a new field manager who takes over after 30 days so we will see . He is at least responsive and has scheduled a couple of repairs. Hoping to get my hand held shower head soon . So will see how new manager does too early to give review on him .