Del Webb Reviews in San Antonio, TX

Poor quality laborers. Careless. Trash everywhere. Watered down paint. Still waiting on punch items after two months.

We heard..."I am sorry, but you must have slipped through the cracks"...one too many times. Everyone we spoke with was nice but too many times things did not get done unless we pursued them. We were made to feel like we were the bad guys in just trying to get people to follow through on what the committed to doing. Several individuals were very good (ex. Construction Mgr) but it was a bumpy road getting there.

Issues with fixes has been frustrating. Response in some cases slow or ignored. Some issues were addressed in a timely manner. Not happy with the bumpy lawn and the fact that it is on all sides slanted and very difficult for me to walk on. Otherwise I love my house.

The only reason we used Pulte was they were the only builder for the 55+ active community. This is the second house we have built in 4 years and we were very disappointed in Pulte

Garden series home are poorly constructed. Get an independent inspector for every step. If you buy an inventory/spec home get an inspector. Have them send a camera down the sewer line. This is my second home in this area and both had broken or clogged sewer lines; many of my neighbors had the same problem. Landscape is not warrantied because the company doesn’t do it right so the yard is difficult to walk in which is dangerous for the older homeowners. They are planting two trees in tiny front yards that will be huge when they mature and that goes against the foundation paperwork you receive from Pulte. Expect the entry to your new home like the sidewalk, porches and driveway to be cracked, discolored, have globs on it and have holes. However, all this said there is no other age restricted community near or in San Antonio, so we all just live with it and have lots of repairs. ... More

Too many numerous disappointments to list

Mortar and debris in pipes caused flooding in house 2nd night. Consistently finding problems in the contractor poor workmanship. Response to correct problems is often slow to none at all, often requiring me to constantly follow up. Workers still in neighborhood play music so loud it interferes with inside comfort.

It seems like Pulte says one thing but practices another. Their inattentive attitude towards issues was a factor to us not closing earlier than we did. Project manager, while attentive to some issues , was / seemed lacking in experience. He had a lot of issues for the multiple homes he was assigned and as a result could not give the proper attention to all customers in a timely manner. Another words, too much to effectively manage for one person. It felt like Pulte just wanted to get to closing at any cost….not a good practice if you’re looking for referrals for future business.

Kenny and Andrew are excellent and know what they are doing . Unfortunately their communication is below standards . Every step of the way the wrong materials were used and had to be done over . Wrong counters , sinks , backsplash , toilet .

Many mistakes had to be caught by me. No quality control during building process.

My experience with the sales agent was not a happy experience. Many times agent was unresponsive to calls or e-mails

My salesman was great. The woman from design center great. Then comes my field manager ok in the beginning but as soon as house closed fixed almost nothing from punch list. Not very responsive to texts. Now I have a new field manager who takes over after 30 days so we will see . He is at least responsive and has scheduled a couple of repairs. Hoping to get my hand held shower head soon . So will see how new manager does too early to give review on him .

Please hire authorize inspector to examine home for possible areas that need proper completion. Close on selected property only when all items completed.

The quality of materials seems to be good. The problem so far seems to lie in the carrying out of the warranty work. Promises are made, however, the actual carrying out of the warranty work by the contractors is sorely lacking. Communication needs to vastly improved between what I as the homeowner reports to Pulte/Del Webb and whatever Pulte/Del Webb passes along to the contractor. The contractors show up to complete the warranty work uninformed and unprepared to complete the work as requested. The contractors seem to be unconcerned how to effectively complete the work, and they have no regard for the homeowner living in the home while the work is completed. There is no concern to protect the home furnishings from dust and the effect of the work on the home. There are steps they could take to remediate the messes caused, but they refuse or state they were not instructed to complete those steps by the Del Webb/Pulte representatives. We have had to send a contractor away without completing the work when this occurred. ... More

Be careful and get involved. Trust but verify. Not all supervisors are the same and some don’t supervise until after something happens. Some talk good, but when it comes to delivery well it is another story. Sales need to listen to the customer.

Our project manager changed 3 times during the 9 months. We lived across the country and had to request updates on build. We felt disconnected and once we moved in, our last project manager left for another job so we have no one to discuss issues with. The last project manager wasn't invested in our anyway so we always felt alone. Fixing issues are on your own to figure out and deal with even if they were not done before closing. It is sad to pay this amount of money and be treated in this way.

Builder gave us a closing date they couldn't keep, so it made it very difficult for us. The construction may have been rushed at the end. There were many missing items and defects which are still being worked on. It has been over a month since closing. The construction manager, however, has been very responsive to our communication.

2-3 minutes to get hot water to the master shower and kitchen sink. Air conditioner system is under designed and takes several hours to heat the home. Master bedroom in 2-3 degrees colder. Closing a disaster 20 major items not fixed 24 hours prior to closing

Ask a lot of questions and have everything in writing. If there is something you see in the model do not assume that is what you will get for the finished Product. Be on property site as often as you can and document all problems questions etc.

NEVER NEVER close until you see EVERYTHING FIXED

The process to build our home has taken almost a year from start to finish. The quality of what we received vs what we paid is not equal. We have experienced numerous problems from the get-go. We have a broken truss in our attic that Pulte didn't identify before closing, but (thankfully) our private inspector did. Pulte opted not to repair it, they just added to braces to each side and had the Engineer say it was good. Plumbing is horrible, water pressure is non-exixstent. Discovered from SAWS that it was because the fixtures used to tie into the City water line was less than adequate and equal to what you would see on an RV! We have an installed sprinkler system and instead of tying into the City line, they tied it into our house! The quality of workmanship is subpar at best. Cabinets still need to be repaired. Pretty much everything on our closing list is still unaddressed. It is so bad I started to call them in as warranty work (suggested) and they are EXTREMELY slow to respond. I have been yelled at talked down to by a specific employee and he tried to do the same to my husband, but that was quickly snuffed. Just disappointing all the way around. I would like to say that our last PM (Andrew) was phenomenal. He took a mess and made it less of one. He worked hard and did what he could, but when you have subcontractors that don't care and management that won't back you up (my observation, not his words) you can only do so much. Hindsight is 20/20 and I don't have faith that any of these lingering issues will be resolved at the hand of Pulte. I'm more than positive they will be done out of our pocket which is something you wouldn't expect from a new build and a house that is less than 1 month complete. ... More

Considering it's a new house why do so many things need fixing. I was promised things would be fixed before move-in. That didn't happen. Frustrating House was not cleaned after construction was finished. Dead grass was installed,didn't recover.I would not buy here had I known.

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an experience worth waiting for. Sadly, this is not the case. As with many companies these days it comes down to profit (fast, unfinished homes at close) before people. As for Dell Webb and management of our current community, I did not expect so many association rules and regs and activity fees. ... More

We were sold on the fact that Pulte sets the industry standard. That the customer service was excellent and that our home would be everything we expected. We were told we would have a walk through to make sure of this and if things needed correct it would be done and then we would have a Celebration Walk Through. During our walk through we pointed out several things that needed corrected. We were told everything would be fixed. Then came our Celebration Walk Through. NOTHING was done and it was the say before we closed. We were fed a line of crap on how everything g would be done the next day. So we had to come back the next day before we closed. The only thing fixed was the gas leak on the range. No sod, gaps in front and back doors letting wind in, nails sticking out in fence, missing and misfit range parts, wall around dishwasher is not stable it moves. We were told go ahead and close and everything will be corrected immediately. We trusted Pulte. BIG MISTAKE. My wife and I have spent hours trying to get things correct. Then the day we moved in the sod was put down so that was a mess when we brought our dog to the mew house. After 45 days I finally got the correct parts for my Range. This week I got the doors fixed but still waiting on paint for the repair. Still waiting on 2 work orders to be addressed. This experience is not what it was talked up to be. Very disappointed. The only thing done quickly was when the ceiling in the master bathroom fell off. I only had to wait 8 days for that to be fixed. Pulte needs to get better. If your not going to give excellent customer service don’t brag about it! ... More

The initial contact with the Sales office and the purchase agreement went very smoothly with transparent information. However, once the build started there were problems with materials and subcontractors work. Some of these were addressed by the project manager at the time. But our pre-closing walk through was scheduled the same day we closed allowing us about 1 hour to do, during this walk through we noted a list of items that needed to be fixed or repair which the project manager said would be completed that day. We closed on 11/30/2020 and as of today 1/11/21 only one of these items have been address the installation of the water filtration system. We have not heard from the builder to take care of these matters. Some issues were pointed out during the build to the project manager and his supervisor, we were assured that this would be taken care of and not a problem. (Drainage issues) It is still a problem. It has been 45 days since closing and we have not had any contact from the builder regarding these issues. Warranty claims - we have filed numerous warranty claims and so far only one item has been addressed. The process seems to be very slow. Quality of workmanship of the contractors is very poor. This home is definitely not the standard of home that was presented. I would suggest if you build a home, with this builder that you do not sign any closing documents until everything is completed to your satisfaction. This will most likely mean pushing back closing dates, which they do not want you to do, and once they schedule it in a certain month, they want you to close in that month. We have talked with other new homeowners in the area and they are having the same issues. ... More