Del Webb Reviews in San Antonio, TX

They stand by their work

Builder gave us a closing date they couldn't keep, so it made it very difficult for us. The construction may have been rushed at the end. There were many missing items and defects which are still being worked on. It has been over a month since closing. The construction manager, however, has been very responsive to our communication.

With exception of our salesperson and our ORIGINAL PM, we felt "robbed" of our Del Webb expierience. From Pulte mortgage to the day of close and thereafter there were so many problems that it sucked the joy out of our forever home purchase. We are still dealing with punchlist items that were supposed to be completed before closing. Our construction manager who oversees the PMs is just the worst. I wish Pulte would understand that they are in the people pleasing business and that home construction is just the vehicle used to accomplish the task of keeping people happy and giving them an experience worth waiting for. Sadly, this is not the case. As with many companies these days it comes down to profit (fast, unfinished homes at close) before people. As for Dell Webb and management of our current community, I did not expect so many association rules and regs and activity fees. ... More

Austin and Nevo have been great at responding to our needs. During build, the weekly updates kept us up to date on the status of the build; particularly important for out of state buyers.

It's all about communication with any builder. Stay informed, don't hesitate to ask questions or express concerns...in as polite and friendly a manner as you'd expect yourself. And remember, no one is perfect. All that being said, Del Webb rose to the occasion each and every time! I would do this again with this builder!

This builder homes are nice and well built. I like fact indoors you don’t outside noises. Plus, they offer many designs and models, for any price.

Hannah was great. She helped so much with issues that would arise, as I was on the west coast. Can't find words to express how crushed I am to see the lack of quality and care. Little tricks done to dupe us and hide flaws. In 5 homes I've purchased this has been by far the worst quality of workmanship. It saddens me because this was supposed to be our final house in a great community.

Poor quality laborers. Careless. Trash everywhere. Watered down paint. Still waiting on punch items after two months.

Marshall was great to work with—lots of attention to detail throughout the process and follow-up after completion. A+!!

Lovely neighborhood. Great floor plans.

Everyone we dealt with was friendly and helpful, from the first sales meeting through final construction. Our house was built on time in spite of very adverse weather conditions; heavy rain, extreme cold/ice. Also in spite of material shortages. Everyone worked hard to keep to their original promises.

The model homes and availability of staff to answer questions were great.

It is a 55+ community. The lot looked flat but we ended up with a lot of steps in both entrances to the front of the house. I feel like should be avoided in a 55+ community.

First of all, Del Webb is the Community. Pulte is the builder. Our experience with the Del Webb sales office was great, our rep was Bruce. Very nice guy and super helpful through the buying process as well as follow up visits. As far as the home, I am very happy with the way the house turned out. Covid-19 affected the length of construction time but in the end, the home was completed a day early. We had two construction superintendents, one for the early construction and one for the later through completion. Both were great to work with. This was my third new construction and it went great. Attention to detail through out the house was followed all along so at the final walk through, there was very little to have corrected. The only part of the process that could have been better was at the Design Center where one picks out everything. We felt rushed and the center itself could have been better. As an example, the table where one lays out everything, like tile, carpet, flooring ect was on a table top of granite that had multiple colors and made it difficult to really visualize how things would look. The table top was very distracting ... More

Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have developed, including; washout of part of property from rain, trees planted to early without finished yard and irrigation, and many smaller fixes still pending (28 days from closing). After close of escrow, Issues are to be submitted to customer service via on-line rather than direct contact. still waiting for answers rather than an automatic systems response. ... More

Be careful and get involved. Trust but verify. Not all supervisors are the same and some don’t supervise until after something happens. Some talk good, but when it comes to delivery well it is another story. Sales need to listen to the customer.

As with all new homes, there will be some issues to work through; however, my building supervisor, Cody, was very responsive and made sure my issues were resolved and I was happy.

My sales rep Pete kept us informed on the purchase and building process in a professional and timely manner

This home has low quality of workmanship with many of the finishing details poorly done. We have had to have them come back to redo and repair many items that should of be done correctly in the first place. For a home that cost a half million dollars I would have expected much better quality and attention to details.

From beginning to end the process was quite simple.

The follow up team is great

bad quality control, shotty craftsman

Jennifer was great about interacting with us. When the home was being built we lived out of state so our adult children over saw everything about the build and Jennifer made sure we were all,on the same page. BTW our kids did a stellar job! We love our home! ♥️

We heard..."I am sorry, but you must have slipped through the cracks"...one too many times. Everyone we spoke with was nice but too many times things did not get done unless we pursued them. We were made to feel like we were the bad guys in just trying to get people to follow through on what the committed to doing. Several individuals were very good (ex. Construction Mgr) but it was a bumpy road getting there.

We were sold on the fact that Pulte sets the industry standard. That the customer service was excellent and that our home would be everything we expected. We were told we would have a walk through to make sure of this and if things needed correct it would be done and then we would have a Celebration Walk Through. During our walk through we pointed out several things that needed corrected. We were told everything would be fixed. Then came our Celebration Walk Through. NOTHING was done and it was the say before we closed. We were fed a line of crap on how everything g would be done the next day. So we had to come back the next day before we closed. The only thing fixed was the gas leak on the range. No sod, gaps in front and back doors letting wind in, nails sticking out in fence, missing and misfit range parts, wall around dishwasher is not stable it moves. We were told go ahead and close and everything will be corrected immediately. We trusted Pulte. BIG MISTAKE. My wife and I have spent hours trying to get things correct. Then the day we moved in the sod was put down so that was a mess when we brought our dog to the mew house. After 45 days I finally got the correct parts for my Range. This week I got the doors fixed but still waiting on paint for the repair. Still waiting on 2 work orders to be addressed. This experience is not what it was talked up to be. Very disappointed. The only thing done quickly was when the ceiling in the master bathroom fell off. I only had to wait 8 days for that to be fixed. Pulte needs to get better. If your not going to give excellent customer service don’t brag about it! ... More