Del Webb Reviews in San Antonio, TX

Construction seems to be good. The people who do the finish work don't seem to have any pride in the work for the most part, a few do!!

Floors were chipped, caulking is horrid, walls need a lot of help, grass and plants are cheap. Materials are not the best.

Enjoy the quality ,attention to details ,friendly

We love our house

Some of the sixteen problems we reported with our brand new home included an improperly-installed dishwasher that leaks every time we use it, a clogged shower drain, a broken door lock, a scratched refrigerator with non-functional ice maker, a defective water softener, two worker-stained carpets, and just discovered—“marble” kitchen counters that change color in response to becoming wet. Several of these have been fixed to our satisfaction, but some we’re still waiting for action on.

As much as I love my home I can see lots of issues that weren’t properly taken care of. Pulte’s fix for everything is caulk! If your able to visit your home site, do it. We can see that the quality of workmanship is lacking. Before moving in our home we addressed several items with our home build supervisor but he was lacking in getting things done properly. We did threaten to not go to closing and most items were “done” in a rush to get us to close. I will say that the warranty rep (James) is Pulte’s saving grace. He has been wonderful at getting things taken care of. I can not stress enough making sure that the site supervisor is on top of all the work done by the contractors that are working on your home. This is my second home with Pulte in the same Del Webb community and I can see the difference between my current home and my first and can see the lack of workmanship on my new one. ... More

Get an independent Inspector!! Had to submit multiple requests to get someone to address the following: Gas leak, 4 Electrical Outlets Exterior wired incorrectly, Windows not sealed completely, Garage Opener without a light, Caulking used to hide poor measuring and cutting of molding, Bathtub stained and clogged because workers used to clean their tools, Faulty Senor on Washer, Tile Floor stained with adhesive throughout the house, Toilet Makes a high-pitched noise when flushed, Tile floor in bathroom not cut straight (they came in and used caulking to cover it up, Tile Back splash in kitchen had black marks where the workers measured for cutting, Tile Back splash in kitchen unevenly installed (some are flush with the wall and others stick out), Kitchen cabinets are splitting after 45 days, ... More

Add everything you think you might want in your wish list at the beginning of the process. You can always back things out if you wind up with a final price that you are not comfortable with.

I have built more than one home. Based on my experiences, this builder is above average in all areas of the process of buying a new home. I would recommend them to others. However, there were issues that could be improved and areas I have seen done much better by other builders. My intentions for providing this review is in hopes that it would help a potential buyer and help the builder improve. Initial purchase included walking homes that were built and ready within a timeframe I requested. This process was fine. I would advise homeowners to ask questions such as, what are the differences in these home, please show me the upgrades, does this home come with the standard features that were provided? My salesperson was not forthcoming of this type of information and a major standard feature was missing. Once I brought this to their attention they had the missing feature added to the home in a timely fashion. Inspections done by independent inspectors identify many items that the builder say are not required to be addressed due to code differences. Additionally the buyer cannot always verify a repair was done. This unfortunately is the nature of the beast and buyers that have not been through this process may need to be informed prior to inspections. I have built before so I was aware this would be the result. Final move-in was less than stellar. During the walkthroughs items for repair were marked with blue tape. However many items identified were not corrected by closing as promised. It appeared that the blue tape was removed without making the repairs. The home was very dirty, from the tile floor to windows you could hardly see out. Some of these items were cleaned after move in which is very inconvenient to the buyer. Quality is questionable. Since before the first walkthrough the external doors have been difficult to lock, requiring two hands which is not easy for older adults and the internal doors rattle when closing them. The irrigation system design is extremely poor, the trees provided were diseased and the grass is a patchwork of different varieties of bermuda. Expectations of how long a repair should take are not properly explained. The builder representative should set timeframe expectations that are reasonable based on their experience. Even if the timeframe is going to be 4-5 weeks it is better to set that expectation up front. Responsiveness to small or emergency issues has been timely. ... More

We love this house, its layout, roominess, and amenities. But, it gets rather pricey when you want things the way you want them, rather than how the "computer system" wants them. For example, the "computer system" said we could not extend tile into the closet immediately adjoining the 2nd bedroom's bathroom. We were forced to have carpet. Similarly, we couldn't have the same color cabinets in our Laundry Room as we had in our Kitchen. Good grief! Craftsmanship? The bricklayers did an absolutely outstanding job. Just about the best bricklaying I've seen anywhere. Painting? The painters did a great job, too, on the walls, ceiling, and trim, but unfortunately also the floor, door knobs, strike-plates, tile, mirrors, electric cover-plates, etc. Oh, yeah, and if you want to inquire about making a change, it'll cost you $250 just to ask the question. And, that $250 is not returned as a credit should you move forward with the (costly) change. The Sales Representative and Construction Supervisor were both great to deal with. They were attentive to our needs throughout the process. We received regular weekly updates throughout and sometimes more often, always keeping us to date, especially when we couldn't be in San Antonio at the time. ... More

From the beginning, the quality of workmanship was horrible, price paid was too much, responsiveness to issues was and is poor, trustworhiness is very little.

A good assortment of quality homes in a community with great amenities.

Quality control at closing was very poor. Test ball in sewer line was stuck, blocked sewer. No water to dishwasher. Dishwasher was installed crooked. Paint finish throughout house is pathetic. A third grader could do a better job. Rain gutter was installed only after argument even though sales person assured me at time I put a deposit down it was included. Paid a premium for my lot to have a view. Was never informed the property behind my house is privately owned and can be built on. Very disappointed in quality of workmanship.

Since buying this house it has had some good experiences and some disappointing experiences, Example: Airtron Air Conditioning does not have a rep to help you with your control panel, after spending 200K+ for this house I think it is not asking too much for the new homeowners. Everyone we talk to in the neighborhood has questions on the AC and Heating system controls.

I was happy with everything up until closing but now when I’m needing things taken care of it is taking way too long and getting very annoyed

Very responsive sales (Dayna) and build (Troy) staff.

Very pleased with the overall quality of the home. Management is very attentive and responsive to homeowner concerns.

They are all about the $. Once they have your money, you become irrelevant. Someone to be ignored. The customer service is non existent. Quality of workmanship is that of a 4 year old. The only good thing is the clubhouse and the residents. If you buy a started home you can not change ANYTHING.

The field manager was inexperienced, his supervisor is incompetent and no one listened to us when we were telling them through the building process that things weren't going correctly. After closing we have been attempting to get the mistakes corrected and have only found one person interested in doing the right thing. If I had to build again with Pulte Homes I wouldn't do it and I wouldn't recommend anyone build with the group at Hill Country Retreat.

We were very pleased with our buying experience from beginning to end.

After 2 months living in this house my microwave and oven still do not work they have tried and failed 4 times. What a shame for such a reputable home builder like Pulte

Check very close on interior painting(doors), wall finishing.

Total lack of attention to detail.