Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9763 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9763 Reviews
Customer Reviews
Overall very satisfied
- Richard D.
- Verified Homebuyer
- October 13, 2026
- North Fort Myers, FL
Overall Pulte's quality review process was extremely effective and thorough. Javier and John are very talented, responsive and customer service oriented. Pulte is very lucky to have them on their team.
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you are happy with your new home! It's wonderful to know that you had a positive experience due to Javier and John's efforts. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Followup issues
- Paul S.
- Verified Homebuyer
- October 13, 2026
- North Fort Myers, FL
It is complicated to request service. There are 2 websites I was told to visit the first pulte. dot com. The second Paul ti group.com. It seems like there's a website for everything requiring registration and new passwords. This community is very complicated for communication.
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear the service request process has been difficult to navigate and that the multiple websites and registration requirements have caused confusion. We’d like to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Terrible & beyond frustrating!
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Winter Garden, FL
Way too many issues. Waiting 45 hours after the closing for keys to a new home is totally unacceptable! The list of ~25 items to be corrected before the closing was not completed on time even after a two week closing delay! The Del Webb / Pulte team is still trying to complete the "to do punch list", weeks after the closing! This is so frustrating that no one takes responsibility to get the job done right the first time! There are too many people involved with poor communication between them. The Left hand does know what the Right hand is doing! Management is asleep at the helm! ...
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience with your new home and the number of concerns you've experienced since moving in and the lack of resolution of them. We'd like to escalate your concerns to our team for further review and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 4
Trustworthiness 2
Responsiveness 2
A very dissapointed buyer
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Clermont, FL
Too many issues found during predrywall inspection. The pre-drywall inspection could not be done completey because they put installed the insulation prior to the inspection. This is how they lose the buyer's trust. After moving in , we are finding many issues and they are very inconsistent in resolving them. Many requests to fix deficiencies are closed without being resolved.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience with your pre-drywall inspection and the concerns you've experienced since moving in, along with the lack of resolution of them. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 2
Pulte doesn't care about people- only profits! Response to issues was very poor during building but is very good after building.
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Rogers, MN
I had bad experiences during building and do not recommend Pulte.
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the lack of communication you've received since closing. We'd appreciate the opportunity to learn more about your concerns and your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Exceptional communication from start to finish.
- Deborah B.
- Verified Homebuyer
- October 12, 2026
- Bradenton, FL
Brett and Dan were exceptional in every aspect. Had a bumpy start but these men communicated well with us from start to finish. Addressing every question and concern in a professional and friendly manner.
Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear Brett and Dan provided exceptional communication and support throughout your homebuying journey! It’s wonderful to know their professionalism, responsiveness, and friendly approach helped make the process a positive one despite a few challenges early on. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Perry was excellent. Very responsive to my many issues. He has great professional communication skills. Great asset to Del Webb.
- Susan P.
- Verified Homebuyer
- October 11, 2026
- Clermont, FL
Perry was very helpful in addressing our issues with our home.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience due to Perry's efforts! It's wonderful to know that he has been responsive to your concerns and resolving them quickly. Welcome home! ^KH
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Alex, our builder manager was extremely helpful.
- George G.
- Verified Homebuyer
- October 10, 2026
- McKinney, TX
We were really picky with final walk through, and everything was done.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive experience with Alex! It's great to know that all your concerns from the walk through were addressed and resolved. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fair at time of position of home.
- Robert G.
- Verified Homebuyer
- October 10, 2026
- Lathrop, CA
Care of work of various contractors do not seem to care how the finished product come on how it looks when completed.
Del Webb responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that you are unhappy with the workmanship of your new home and would like to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
My experience was positive.
- Anonymous
- Verified Homebuyer
- October 08, 2026
- Henderson, NV
I had a very good experience with the Sales Office. The construction manager was also very good.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience with your sales consultant and construction manager! Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Love Our Home!
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Mesquite, NV
We are so excited to be living in a Del Webb community! We did our research and are glad that we chose this wonderful community! Building our home was a smooth process. We were guided through each step and kept updated on the progress. We really appreciate all that was and continues to be done for us as we get settled into our new chapter!
Del Webb responded:
Thank you for sharing your experience. We're thrilled to hear that you are loving your new home and community! It's great to know that your build process was seamless, and you felt supported and were kept informed throughout your process. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Good Experience
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Ocala, FL
Had previously had a house built by a large competitor to Pulte. This experience with Pulte was much better. They allowed many option choices of what we wanted to make our home more custom, rather than just a cookie cutter standard home
Del Webb responded:
Thank you for sharing your experience. We're thrilled to hear that you had such a positive experience and are happy with the options to personalize your home! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best move ever! We absolutely love it here and appreciate everyone!
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Columbia Station, OH
Everyone is very patient and helped us and listened to everything we asked or needed. Pulte crew is amazing!
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience and are loving your new home and community! It's wonderful to know that our team was helpful throughout your process. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
fair and unresolved
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Spring Hill, FL
we received a coupon for paint and were unable to use it despite multiple attempts to get the situation resolved. The staff were somewhat uncooperative with answering questions post-closing. We were utterly overwhelmed with information and paperwork.
Del Webb responded:
Thank you for bringing this to our attention. We’re sorry to hear about the difficulty you experienced using the paint coupon and that the post-closing support did not meet your expectations. We would like to escalate your experience to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Del Web homes was why we came here to look for our forever home. I was surprised to find out Del Web no longer built the house.
- Donald W.
- Verified Homebuyer
- October 06, 2026
- Buckeye, AZ
Plants in our yard are dying. Drip system is not working well. Hand watering is not *****. Patio flat roof drips when it rains. Puddle of standing water on cement floor we cannot walk out to the back yard thru the back sliding door. Laundry door sticks. Gap light in Garage door. Not air tight. Nine months repair list will be ready.
Del Webb responded:
Thank you for sharing your experience. We're truly sorry to hear about the ongoing concerns within your home and the lack of resolution of them. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Harder than expected.
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Ocala, FL
I wasn't used to promised times not being met. All and all, I feel I purchased a nice home.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience and promises not being kept. We'd appreciate the opportunity to learn more about this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Not very happy
- Dale K.
- Verified Homebuyer
- October 06, 2026
- Mesquite, NV
Quality of workmanship was very poor! House was rushed too fast to complete. House was not completely done when doing my final walk through. Still having to deal with issues of the house.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear that your home was not complete at your walk-through and you're experiencing concerns since moving in. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Well informed
- Paul P.
- Verified Homebuyer
- October 05, 2026
- Bradenton, FL
From our salesman, Dan to our construction Manager, Tom, every went well with communication and the building process. Everything was made easy each step of the way. My biggest complaint with the whole process has to with Pulte Mortgage.
Del Webb responded:
Thank you for sharing your experience. We’re glad to hear Dan and Tom provided great communication and helped make the homebuilding process easy! We also appreciate your candid feedback regarding your experience with Pulte Mortgage and will ensure your comments are shared with the appropriate team for review. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Satisfied and happy with home.
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Georgetown, TX
Very pleased with Contractor assigned to home Joseph ***** and later on Anthony ***** for responses to requests.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you are happy with your new home! It's wonderful to know that Joseph and Anthony's efforts helped make your experience a great one. Congratulations on your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Experience was good.
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Aurora, IL
Email updates as the home is being built are great. Responses from the builders' team, as well as post-closing questions, were professional, timely and helpful.
Del Webb responded:
Thank you for sharing your experience. We’re glad to hear you enjoyed the updates throughout the building process and that our team provided professional, timely, and helpful support both before and after closing! Welcome home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Dirty house
- John M.
- Verified Homebuyer
- October 05, 2026
- Aurora, IL
The house was very dirty when we had the walk through one week prior to closing. We pointed out what needed to be cleaned. When we came back the day before closing almost none of the cleaning had been done. We ended up doing it ourselves after we moved in.
Del Webb responded:
Thank you for sharing your experience. We're truly sorry to hear about the lack of cleanliness of your home at move-in. We will share your comments with the appropriate team. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Disappointed in Pulte over all Workmanship
- Darlene G.
- Verified Homebuyer
- October 05, 2026
- Lathrop, CA
Master bedroom carpet filthy and trashed by the contractors that walked back and forth to install our shower door, no booties, no drop cloth, I was told dirty carpet is normal, it was also install and cut incorrectly and not glued down. 2 cracked door frames, uneven double cut bathroom door frame, bottom bathroom door damaged. Both bathroom vanities were delivered broken and were unprofessionally glued together and sloppily calked , missing caulking around vanities above sink, missing caulking in main tub, navy blue kitchen cupboard scratched, hole in lvp, missing screws in front door plate, ...
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the lack of cleanliness at move-in and the concerns you're experiencing in your new home. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
It was great
- Anonymous
- Verified Homebuyer
- October 04, 2026
- Ocala, FL
This was a pleasant experience. I felt confident that my new home was built to perfection. Everything I asked for was done. Completion was ahear of schedule which I was delighted with. The build team met all of my expectations.
Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear you felt confident throughout the homebuilding process and that the team delivered on your expectations! It’s especially wonderful to know your home was completed ahead of schedule. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Super easy process
- Charles S.
- Verified Homebuyer
- September 29, 2026
- Melbourne, FL
The people I worked with were all very professional. They did an excellent job of getting me through the process to my new home.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a seamless experience with our team! It's great to know that they were professional throughout and delivered a great final product. Welcome home and to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of cleanliness during building process
- Craig J.
- Verified Homebuyer
- September 29, 2026
- Bradenton, FL
Home was not cleaned daily or weekly as promised causing the new air conditioning unit to be clogged with dirt and debris. Had to clean unit which was done, but would not clean ducts which were also dirty. Balance of home was built as promised.
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear your home was otherwise built as promised, but we’re sorry the cleanliness during construction did not meet your expectations and led to concerns with your HVAC system. We appreciate you bringing the remaining ductwork concern to our attention and will ensure your feedback is shared with the appropriate team for review. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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