Del Webb Reviews in Washington, VA

Is*****s with finished product

We are not that happy with moving here. We haven't had that many problems but one neighbor has had a few problems and the other neighbor has had several. We have another problem that I'll correct myself or hire someone. One neighbor is thinking of moving and I heard that one neighbor is going to move. If I wasn't so old (over 81) I would consider moving.

There really should be a quality control person that goes through the homes to ensure that the homes are at least 95% ready for homeowners to move in. There should be someone who takes the time and check everything without being rushed to move to the next house. Some of the items that are installed are very poor and low quality. ie the toilets are not a name brand. But the responsive of the after move-in team is outstanding to take care of any issues that come up. They are quick, friendly and very professional.

We are truly excited to be a part of the Dell Webb family, so to speak. We have been highly upset about the condition of the home and continue to find poor workmanship on a daily basis. The attention to detail has been nonexistent. When I went to my sales person after stating I was frustrated about the things that were happening, instead of helping the situation, she decided that she would deflect the conversation and say that people were upset about the trash service, knowing that I worked for the company that is at Heathcote Village. I’m actually retired from there, but I thought it was a very unprofessional Comment and one that was not needed. I can see that she is someone that just cares about the sale and nothing else I would love to expand more about our experience if someone wants to reach out. We are also very unhappy with the land department and the customer service department in terms of the trees that were put in to help hide the 10 foot wide walking trail that was not disclosed to us. All the neighbors on the back lots that where we are were unaware that it was going to be 10 foot wide so that a fire engine could get down it if needed. I used to sell for NV Homes and we would have to disclose anything that was going to be placed on the lot or any thing pertaining to the surroundings.T.V., Our sales person, never got out of her chair and never even took us over to the lot that we desired. They have sense put Trees up on our lot that we are now responsible to maintain, but these trees have been eaten by the deer and or are already dying due to the snowstorm that occurred a week after we moved in. ... More

Very satisfied with the results! The floor plan is perfect for my needs. All good! Friendly neighbors plus the beginning of a wonderful community.

Frustrated with the lack of follow up on items as well as damage to personal property that has not been repaired

I love my new DelWebb home. It is spacious and well built. The insulation is great, you do not hear your neighbors.

Our Heathcote Village Del Webb home is well built and easy to enjoy. Quality appliances and building materials are used throughout the home. We look forward to living here for many years to come.

They seemed to rush things too quick and their finish isn't so pleasing for the price of the home.

Overhead porch light dropped down with wires showing; Garage door frame not flush against door area; bathtub takes hours to drain; only very hot water from shower - no cold or warm: only cool and warm water from other shower. The first two items were promptly fixed after reported; bathroom items not responded to had to report again. They should be fixed soon. No timeline given yet.

Made quick repairs when we made tequests construction manager was very helpfil

The community is a nice one and the other homeowners are very friendly

A NIGHTMARE EXPERIENCE - I was stranded with my friends and folks waiting outside my new home, NO KEYS and most frustrating and dismay that nobody from the builders/management was seen on the site. And when I had called for the repairs - sadly none would take the responsibility. I had to do the phone calls to wHIRLPOOL, Fridge company. Pulte management insisted that the brand new house had been purchased "as is" a JOKE of Highest Order

Pulte team is quite responsive. However, the quality of workmanship by some contractors and materials used is not very good. For example, paint quality, in particular on window frames, is very low. A two-door garage has only one spring, posing potential safety risk. We have noticed many small issues, such as caulking and cracks on the garage floor, after moving in.

Our experience with the build and move-in to our villa at the Del Webb Montebello property has been positive, overall. The Customer Care team on the property has been excellent in terms of communication and setting up repairs of interior and exterior issues. There are a few issues on the exterior that we were told were part of the design and couldn’t be changed by the builder. This is predominantly gutters and downspouts, which may result in our having to fix at our cost. Our contractor/builder contact was very helpful, but there was too much to cover in one walk-through. Several walk-throughs prior to moving in would have been helpful to catch all the punch list items. We might have seen more detail. Overall, we are happy with our Montebello Villa. ... More

Poor / incomplete finish work, damaged surfaces / cabinet wall, cheap / rough / gouged trim, bowed walls / poor drywall mud sanding prior to painting (unsure if primer was applied prior to thinly applied paint), missing trim, misaligned outlets and switches, cheap garage door (rattles, loud, only 1 spring for a 2 car garage), excessive cracks in patio and entryway concrete, patches of brown sod on property, HOA did not reach out to new residents (homeowner responsibility), waited 3 weeks for garbage and recycling receptacles, purportedly a gated community only to find out that the property walkways were opened to surrounding communities shortly after moving in and vehicles cut through the property for a short cut, house was vandalized prior to closing, someone tried to enter the house shortly after we moved in, had to consult with SmartCom during the buying process (paid for equipment that had to be changed out for a more comprehensive security company and for integrated systems) and was not informed that ADT was an option (only found out when it was listed on one of the Title documents), the title company parking / building was convoluted and deserted. In general, not set up for 55+ due to fall / injury hazards (some examples - tall cabinets requiring the need to stand on a step ladder, trip hazard in garage due to lip by garage door to keep water out, burn hazard microwave at head height, lacking exterior handrails for homes with multiple steps). ... More

I have experience building homes. During construction, I reported obvious errors. They were corrected. But, I noticed poor workmanship throughout construction and this situation was confirmed after we moved in, eg, sloppy painting and caulking, doors not properly hung, cheap materials, etc. I am slowly correcting these issues. We are glad we moved but house not worth what we paid-not yet anyway.

Whomever did the detailed architectural layout/planning of the home’s infrastructure (water, power, lighting, etc…) failed! The master shower, and kitchen water are so far from the water heater we have to waste 2-3 gallons of water before it begins to warm up. The light switch placements are not consistent from room to room. What is the overhead light in one room is switched in the next. The bed-side switch for the master bedroom switched light is so far from the edge of a king bed that you have to be out of bed to use it. The towel racks in the master bathroom are as far from the shower as you can get rather than being immediately by the shower door along the water-closet wall. Every closet should always have a light and an outlet in it. With respect to construction; there are no vents to release the heat in the attic spaces this will ultimately seriously degrade the lifespan of the asphalt shingles. The concrete garage floor is already cracking, as did the porch pad. The stairs up to the second level rooms are already loose. The kitchen sink is a “false” stainless steel, not true stainless steel as no magnets will stick to it and it loudly expands or contracts when exposed to hot or cold water. The turf laid down for the lawn was of a very coarse grass, much of which was already dead or extremely stressed when we moved in. A last example is the garage door. A more flimsy door would be hard to find and against all best practices, there is a single spring on one side to help lift the door. Having a single spring puts an unwarranted strain on the door, door rollers and the spring itself. Several residents in the development have already had to have their garage doors repaired because of the unequal support for the door. Overall we are very disappointed and dissatisfied. ... More

To many players in process. Not easy to keep track of scorecard.

The builder intervened promptly on an issue I had with the roof.

All materials builder grade. Concerns regarding poor drainage behind property. 900,000.00 home does not include linen closet!

I would like to share three items of my experience. 1. Very happy with the personnel on sale, manager, site construction manager, mortgage, home insurance and customer service. Everybody from Pulte employees which involve this transaction. 2. Cheap materials provided and bad quality of the home constructed. 3. Compared the price we paid with products we received. It is too high price based on the construction results.

Poor quality with everything is my opinion

What should have been an exciting and positive move to a new life and lifestyle had many, and continue to have frustrating issues. There are moments of joy, the community is filled with great people that care for each other and their homes. The issues are ongoing and disappointing as I held DelWebb and Pulte to a standard that I overestimated. I hope to have these concerns resolved while working with their teams to turn things around and smooth out the bumps in the road.

Some hiccups with minor installation issues with microwave, short closet door frame with less than 1/2" gap, a broken shower bar that fell when shower curtain is hung, missed linen closet ceiling paint jobs and hard to install Ring Doorbell. rain water flowing towards the front door side walk and wall. But overall the house is good. liked solid wall electric outlets, simple layout of floor plan, no leaks in bathroom plumbing, kitchen plumbing. Good amounts of electric outlets in every rooms and kitchen and garage. liked over sized garage room to store extra stuffs. solid mounting of outside spigot and electric outlets. Nice lawn, I missed watering first week and a half while moving in. no cracks in garage floor or driveway. Just wished, it would been much better, if there was options to select sunroom addition or floor, appliance selections. ... More