Del Webb Reviews in Washington, VA

When we first signed the Contract, we were very excited about this new-built Home, While the buying experience was good, when we moved in, we found that Pulte had cut corners. Investing a little into simple, cosmetic features would go a long way. I am hoping that the core construction is good because that will stay with us for a long time. We liked the electrical design of the switches, etc. -- very well thought-through. While other builders like K Hov, and Toll Brothers use local subcontractors, overall, I think that the Construction Manager was not on top of the overall quality. The responsiveness of the post-close customer service of warrantied items could be better. ... More

Sales experience was fair, too much pressure on buy it or someone else will, yet still units available. Things not fully explained during sales pitch, such as responsible for landscaping. Once purchase made, builder should provide detailed floor plans, made everything more frustrating when you couldn’t do furniture layout in advance. Build quality good, not great, especially tile work. Closet systems are a joke. Have to upgrade everything to get average quality.

Overall experience was very good. Advice is to make sure you are aware of all choices/options/upgrades ahead of time to eliminate any miss understanding during the construction.

Everyone at Del Webb/ Montebello have been responsive and pleasant to work with. John, our sales rep, was with us every step of the way. The written communications from Del Webb was appreciated and informative. Our Building Coordinator Steve was patient and followed up on our concerns immediately. So why not 5 stars? Frankly, we have found lots of small issues with the construction. Areas not grouted, nails popping up through the carpet, paint not applied properly. Nothing major but the overall impression is that there was a lack of attention to detail and the need to just finish the job. It’s all being addressed or has been addressed so I do feel that I’m being valued. ... More

When converting your sales office to a home, you will save the buyer considerable headaches if you renovate the unit as if it is a new house. Especially remove the excess data lines and replace the cable service with a new fish tape. Also be sure the utilities and cable service are officially stopped with the utility and cable companies. All new plants should be in over sized holes with good soil.

The selection of the location was the first reason to buy the house. Then the way it was constructed is second. The material that use to built the house is excellent. Finally, the timing of delivering is good.

Steven Pont the construction manager was great, very responsive, alert to all queries & issues while construction & thereafter Overall a good experience

For the price of this home the quality was substandard. We upgraded everything and have issues, in particular, with the cabinetry - so many scratches and inferior painting, and the interior paint job was terrible. Our construction manager even told us that if we tried to wipe away anything the paint would come off. In speaking with neighbors again tile, roof, and gas meter problems. We asked consistently for the price of the "standard" furnishings, like flooring, carpet, cabinets, etc., to be shown on our upgrade sheet and it never was. Therefore, we consider that we paid way over market value for an upgrade and did not receive any credit off that price for the standard furnishings. They kept telling us that it was adjusted which simply was not true; otherwise, why would it not be shown on the contract numbers. ... More

From start to finish, my home-buying experience has been extraordinary. Thank you!

Overall our experience was very good. There were a few minor discrepancies or omissions that were addressed satisfactorily

Wonderful walk through! Great close

Friendly sales agent. Build manager did not follow through on commitments. Fit and finishes below expectations for house at this price point. In particular, the paint and its application were poor. Design center options were too limited. Clubhouse appears to be undersized for the size of community.

I would recommend Del Webb to those considering downsizing.

Very nice and helpful people. Debbie. Bridget. Eric. They super. Give them 7 stars.. Good company employees.

We have had many unexpected events including gas meter leak, weeks without mail, electricity failure, and issues with appliances. The support people are wonderful and buying the home was a breeze, but we didn’t expect to have issues with a brand new home. Hopefully, the road ahead is all roses!

Painting were not properly If you really want to know then may be you should send some body to see and get detail opinion from people who live in the house.

Devon and Steven were the best. THEY made it an enjoyable, easy experience. Because of them I have a beautiful home.

Everything has been fine. Relatively high-quality home for a tract built.

Del Webb have great designs on three different tiers homes. We choose the premier collection. Homebuying experience was good. We put a down payment for our house in late May or early June. Del Webb delivery date was set around late September or early October. The house started construction in mid June. Mid September, Del Webb gave us the delivery date of Oct 12. On Oct 12, we did a walk through and took possession of the house. On Oct 15 we moved in. After settling down and took the first shower in the master bath. We discovered that the water didn't drained properly toward the drain hole. We contacted the construction manager. The problem was fixed 2-3 weeks later. Other minor issues that we found are drywall and interior painting. The drywalls were not mudded properly in most room. I can find a lot of shadows on the drywall at night. Ceilings had the same problem. As for painting, I used the free gallon of paint provided by Del Webb to make a lot of touch up all over the house. Overall, we like the house. The quality of workmanship was not good as expected. The community so far is good. The clubhouse is yet to be open ... More

Overall we are satisfied with the Del Web experience and are enjoying out new home.

We were surprised and disappointed with the lack of customized options in a near million dollar house. Finish contractors were of mixed quality, however, our final construction manager corrected everything quickly. He was a gem!

Excellent experience with all Pulte staff-sales staff, building quality insurance manager, and Pulte mortgage staff. One month in and the home has been problem free.

Contractor response for warranty issues brought up with Pulty are poor

Devon was great as our sales person. Answered all our questions, was prompt to answer emails, etc. Our house was finished within the time frame given so it worked out perfectly for move from my old house. Think workmanship is very good. Am very please with my purchase.

60 to get 30 day follow up. Still not done.