Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9783 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9783 Reviews
Customer Reviews
Better than anticipated
- Annetta B.
- Verified Homebuyer
- October 28, 2026
- Haymarket, VA
Our construction manager paid exceptional notice to detail. He spotted things that I am not sure we would have noticed. He was very willing to answer any and all questions. We have bought several new homes over the years and the quality of this purchase was beyond anything we could have hoped for for. We would (and have) recommended this builder to anyone who is interested.
Del Webb responded:
Thank you for sharing your experience with us. We’re thrilled to hear your construction manager’s attention to detail, knowledge, and willingness to answer questions made such a positive impact throughout your homebuilding journey! It’s especially wonderful to know the quality of your new home exceeded your expectations. We appreciate your recommendation and your kind words! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Michael Q.
- Verified Homebuyer
- October 27, 2026
- Immokalee, FL
Robin in the sales office and Jake in construction were superb.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that Robin and Jake were helpful throughout your process! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I thing that my wife and I suggest, clean the home before closing. Several items we were surprised at, small paint drips, floor was dirty.
- Anonymous
- Verified Homebuyer
- October 27, 2026
- Yulee, FL
It is a very nice home. We are enjoying the neighbor and amenities like the horizon, gym, pickleball and socials.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that you are happy with your new home and enjoying the neighborhood and amenities! However, we're sorry to hear that you were unhappy with the cleanliness of your home at move in. We will share your comments to the appropriate team for review. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Exceeded Our Expectations
- John K.
- Verified Homebuyer
- October 26, 2026
- Florence, AZ
From beginning to end, the folks here at Del Webb's ***** @ ***** have been SO wonderful to work with. We had issues with selling our home in Hawaii but the builder here was empathetic and willing to go the extra mile to ease the stress. Our Construction Manage was so good at keeping us up to date during the construction process which helped keep the stress of moving to a minimum. We've been so impressed with the process and the quality of the home that we've already sent friends to check out Del Webb, and specifically, Merrill Ranch. We'd do it all over again (except the unpacking! :-) ...
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive experience throughout your process! It's wonderful to know that your construction manager kept you informed throughout the build process and that you're happy with your new home and the quality. We greatly appreciate your recommendation! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
a lot of small items/details that add up to having a less than excellent experience
- Steve W.
- Verified Homebuyer
- October 26, 2026
- Ocala, FL
Lack of flexibility and overall, the build felt rushed, resulting in small issues
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear that your experience did not meet your expectations and felt your home was rushed. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Overall disappointing experience
- Anonymous
- Verified Homebuyer
- October 26, 2026
- Saint Johns, FL
More pride needs to be taken by work force to complete tasks fully and satisfactorily. Many unfinished items found upon completion ,and although they can be fixed through the warranty department ,many should have been sorted before then. A lot of inconvenience and time now taken up before we can really settle into our new home happily.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience has not met your expectations and experiencing concerns since moving into your new home. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 4
Effortless!
- Anonymous
- Verified Homebuyer
- October 25, 2026
- Hoschton, GA
Customer service and professionalism were at the heart of every phase of our relationship with Pulte homes.
Del Webb responded:
Thank you for sharing your feedback. We're glad hear that our team provided you with great service and professionalism throughout each step of your process! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quality of craftsmanship
- Larry P.
- Verified Homebuyer
- October 25, 2026
- Clayton, NC
Quality of craftsmanship needs improvement I.e, caulking, painting, patio doors
Del Webb responded:
Thank you for sharing your feedback. We're sorry to hear that you are unhappy with the quality of your new home. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
First New Home Build Experience
- Anonymous
- Verified Homebuyer
- October 22, 2026
- Willis, TX
Given that this is my first time buying a new home build, what would have made this a complete 5-star review includes: More than the limited number of opportunities to finalize selections and includes more discussion with buyers about impact of selections. Currently, a picture schedule is provided with very general descriptions about activities at 5 main points in the build process. As a builder, Del Webb is focused on getting the house built, but as a buyer, I want to know more about what each option includes and what that means in actual real life in the home. There is ABSOLUTELY NO ...
Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear your construction manager, and team provided an excellent experience throughout your first homebuilding journey! We appreciate your suggestions regarding the design selection process, available options, and opportunities for additional guidance and flexibility. Your feedback is valuable, and we’ll ensure its shared with the appropriate teams for review as we continue working to enhance the homeowner experience. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
New house build
- Rose M.
- Verified Homebuyer
- October 21, 2026
- North Fort Myers, FL
I was made aware of progress of the build from start to finish. This was not Javier's first build since he is an accomplished contractor with years of experience. There was respect and concern for my questions and Kim, the sales agent, was always readily available to provide me with information relative to my situation in addition to sending me pictures and videos of the build. There was teamwork all the way from financing to closing so that I never felt pushed aside or left out of the overall process. For those of you who are searching for a new house build, explore your options with Del ...
Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear you felt informed, supported, and included throughout your homebuilding journey! It’s wonderful to know Javier’s expertise and Kim’s communication and dedication helped make the process such a positive one. We appreciate your kind words, welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wicked quick build
- Anonymous
- Verified Homebuyer
- October 21, 2026
- North Fort Myers, FL
I do not like TrustedBuilder forcing me to write a review.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that your build was completely quickly and you're happy with the final product! Welcome home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
An Honest Review
- Anonymous
- Verified Homebuyer
- October 21, 2026
- Mesquite, NV
During the building process, communications were slim to none. Sales (Zac and Alyssa) were excellent, and deserve ***** stars, but the rest leave much to be desired. I don't know if we got caught in the transition of personnel, but it was like pulling teeth to get information on anything, esp. discontinued items. The job site was always a mess and looked like a hoarder house with trash, broken stuff, food (bones) and empty boxes stacked to the ceiling in the garage. And why would you remove all the protective paper that ***** laid down to protect the engineered hardwood?!? Workmanship is very ...
Del Webb responded:
Thank you for sharing your feedback with us. We’re glad to hear Zac and Alyssa provided such outstanding support throughout the sales process! That said, we’re sorry that the communication, workmanship, and overall construction experience did not meet your expectations. We appreciate you bringing your concerns regarding job-site cleanliness, quality control, and outstanding items to our attention, and we’ll ensure your feedback is shared with the appropriate team for review. If you're still experiencing concerns within your home, we'd like to learn more about them and help, please email ...
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 3
Review
- Anonymous
- Verified Homebuyer
- October 20, 2026
- Celina, TX
I was very impressed with the transparency throughout the entire process. Any time there was a hitch, they made it right.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you received transparency throughout your experience and quickly got your concerns resolved! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Workmanship, trustworthiness, responses
- Nolita L.
- Verified Homebuyer
- October 20, 2026
- Mesquite, NV
Workmanship/Trustworthiness and response to issues - not a 5 rating cause: warranty list has some large issues; trust? Waiting for promises and responses to be fulfilled. Send survey again giving time to builder to complete per standards that drew us to ***** and Pulte Homes.
Del Webb responded:
Thank you for sharing your experience with us. We’re sorry to hear that outstanding warranty concerns and the lack of follow-through have impacted your overall experience. We would appreciate the opportunity to learn more about your unaddressed concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Highs and lows
- Anonymous
- Verified Homebuyer
- October 20, 2026
- Lebanon, TN
Many of the processes went smoothly at the beginning. Neena was great with the sales, the design process went well even with it being online, and Tyler was great with the updates of the building process. The first and second walk through was great as well. The lows had to do with the mortgage process and the celebration walkthrough (again had to be online). The process with Pulte Mortgage was an absolute nightmare. Then when I moved in, we noticed things that were damaged between the final walkthrough and moving in. Things such as a chunk taken out of basin in the master shower, the ...
Del Webb responded:
Thank you for sharing your feedback with us. We’re glad to hear Neena and Tyler provided such positive support throughout the sales and construction process and that your design experience went smoothly! We’re sorry, however, that the mortgage process and concerns discovered after your final walkthrough left you disappointed. If you're still experiencing concerns within your home, we'd appreciate the opportunity to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Quality overrated, land development has been terrible, flooding still an issue, no communication even though I've sent lots of email and flood vids
- Anonymous
- Verified Homebuyer
- October 20, 2026
- Winnabow, NC
Not what I expected from watching Del Webb vids on YouTube
Del Webb responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that you're unhappy with the quality of your new home and the lack of communication on your concerns. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Excellent
- Norman B.
- Verified Homebuyer
- October 18, 2026
- Mesquite, NV
We love our new home! Great floor plan , quality workmanship and great customer service along the way. Thank you!
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you love your new home and it's floorplan! It's great to know that you find great quality in your new home and received positive customer service throughout your process. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happened very fast
- Ronald W.
- Verified Homebuyer
- October 17, 2026
- Rogers, MN
The construction manager Nick and sales consultant Jordan may our purchase rewarding.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive experience due to Nick and Jordan's efforts! Congratulations on your new home and welcome to the community! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
High expectations followed by monumental disappointment.
- Stephen N.
- Verified Homebuyer
- October 15, 2026
- Haymarket, VA
***** sold the new townhouse unaware that a water leak permeated the entire first floor flooring. Add mold in the laundry room and kitchen to the equation.
Del Webb responded:
Thank you for sharing your experience. We're truly sorry to hear about your experience since moving in. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Be vigilant if buying from Del Webb
- Anonymous
- Verified Homebuyer
- October 15, 2026
- Columbia Station, OH
The sales person was knowledgeable and friendly. Choosing colors and options was fairly easy. The amount of cost cutting is disappointing for a house over $500k. Skimped on the insulation, no drain in the garage or laundry room. Have someone who knows something about building/painting (not just a home inspector) thoroughly examine the home before closing. Go over everything with a fine-toothed comb and take lots lof pictures. Document everything! DO NOT CLOSE unless the house is 100% complete. Once they have your money you are not a priority anymore. 6+ weeks after closing there were still ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry the quality of certain home features and the follow-through on outstanding items after closing did not meet your expectations. We'd appreciate the opportunity to learn more about your unaddressed concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 2
Overall very satisfied
- Richard D.
- Verified Homebuyer
- October 13, 2026
- North Fort Myers, FL
Overall Pulte's quality review process was extremely effective and thorough. Javier and John are very talented, responsive and customer service oriented. Pulte is very lucky to have them on their team.
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you are happy with your new home! It's wonderful to know that you had a positive experience due to Javier and John's efforts. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Followup issues
- Paul S.
- Verified Homebuyer
- October 13, 2026
- North Fort Myers, FL
It is complicated to request service. There are 2 websites I was told to visit the first pulte. dot com. The second Paul ti group.com. It seems like there's a website for everything requiring registration and new passwords. This community is very complicated for communication.
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear the service request process has been difficult to navigate and that the multiple websites and registration requirements have caused confusion. We’d like to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Terrible & beyond frustrating!
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Winter Garden, FL
Way too many issues. Waiting 45 hours after the closing for keys to a new home is totally unacceptable! The list of ~25 items to be corrected before the closing was not completed on time even after a two week closing delay! The Del Webb / Pulte team is still trying to complete the "to do punch list", weeks after the closing! This is so frustrating that no one takes responsibility to get the job done right the first time! There are too many people involved with poor communication between them. The Left hand does know what the Right hand is doing! Management is asleep at the helm! ...
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience with your new home and the number of concerns you've experienced since moving in and the lack of resolution of them. We'd like to escalate your concerns to our team for further review and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 4
Trustworthiness 2
Responsiveness 2
A very dissapointed buyer
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Clermont, FL
Too many issues found during predrywall inspection. The pre-drywall inspection could not be done completey because they put installed the insulation prior to the inspection. This is how they lose the buyer's trust. After moving in , we are finding many issues and they are very inconsistent in resolving them. Many requests to fix deficiencies are closed without being resolved.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience with your pre-drywall inspection and the concerns you've experienced since moving in, along with the lack of resolution of them. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 2
Pulte doesn't care about people- only profits! Response to issues was very poor during building but is very good after building.
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Rogers, MN
I had bad experiences during building and do not recommend Pulte.
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the lack of communication you've received since closing. We'd appreciate the opportunity to learn more about your concerns and your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
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