Del Webb Reviews

Good overall experience with the process of building and purchasing.

They work with you to give you the best home for the money and address any concerns you may have!

The neighbors are so nice and thoughtful in this age restricted community. This is my 4th home by Del Webb.

The construction went smoothly. The house is well built and extremely impressed at the quality of the house. However, the confidence of sales person to loan officer and others in terms of communications to the buyer (me) was quite poor.

Beside a couple hiccups with the custom items we selected (which were corrected) the process was about as smooth as you would hope. And the home is beautiful.

We love our house

Make sure you get he irrigation system put in, we were talked out of it by our guy that sold us our lot. Big mistake. You should also find out about the rates for bring vehicles into the state, we found out and were blown away by the costs. Knowing some of the up front costs, could make the move a lot easier. We LOVE our home...

Question is would I buy from this builder again and the answer is you bet I would.

We knew we wanted "lifestyle". We knew that meant Del Webb. We had visited several other lifestyle communities, some Del Webb, some not. Carolina Overlook has the perfect combination of features, size, age, community and price. We couldn't pass by. The house is great, the neighbors are welcoming and the process was as simple as a hard thing can be! Moving is hard, but Carolina Overlook by Del Webb makes it worth the effort!

Overall, my purchase experience was good. I have been a bit overwhelmed with information regarding warranties and HOA policies but it will get better as time goes on.

It went as expected from start to finish

Del Webb Homes RE: Our new Del Webb home I thought that I would write to you about my recent experience in purchasing a new Del Webb home in the Sunbridge Community, Orlando, Fl. The first encounter with Sunbridge was meeting Chris B.. He was friendly, personable and knowledgeable about the home buying process. He showed us many models, and we settled on the Renown. My wife Joyce and I feel that Chris is a star, and hopefully he will continue to guide people thru the process. The next portion of the home buying process was the Design Center. We feel that this is a weak point of the process. Although the choices are available to preview online, they are not good pictures, and some choices are not available. The process was confusing. We felt rushed and that the 3 hour allotment was simply not enough time to make the number of choices we had to make. We were told that we had to make all of our choices then and that they could not be changed. It was very stressful to say the least. Unfortunately we were not allowed to make some simple changes that we thought would be helpful. i.e. moving a garage sink, moving a garage electric outlet. Buyers should be asked if they want electric outlets in the middle of a wall to allow for hanging TVs. The door to the pantry doesn’t make sense, as it opens into the pantry, cutting off space. Also, it would have been great to be able to flip the house layout. Currently our lanai faces the neighbor’s lanai. Very small space between houses. Our next step was meeting with our construction manager, Ashton T.. Ours was her first house to manage, so we were both on a learning curve. To say that she was outstanding would be an understatement. She is personable, knowledgeable, and simply a joy to work with. Her communication with us was always prompt. Her knowledge of construction was very helpful throughout the process. We never worried as we knew that Ashton would take care of anything that came up. She is another star in your company. My wife and I have built several homes, and have had many mortgages throughout the years. We must say the Pulte mortgage left a lot to be desired in a mortgage company. Not only was there poor communication, we felt that they were not listening to our concerns. We would be asked the same question over and over, as if they did not hear our answers. They asked for so many items concerning our finances, some seeming rather trivial. We received many phone calls concerning our existing home for sale,. We felt it was not appropriate for them to continue to call with the questions. We went with Pulte mortgage because of the incentive offered, but we would be hesitant to use them again. The property insurance through Pulte was another concern. We thought there should be better communication between Pulte mortgage and Pulte Insurance, but there was none. Overall our experience led us to have a gorgeous home that was built well with excellent finishes. Thank you for your time. ... More

Workers keep cutting my internet lines.

I keep finding electrical plugs that don’t work. Builder responsive but I should not have to deal with it. Caulking and in chipped tiles bathrooms. Window in laundry room doesn’t close. Sliding class door won’t always lock, etc

The Sales Team and Service Team were / are great. Very helpful and customer service oriented. I purchased a completed Mainstay model. Here are a few cautions: The coverage of the tiled area in the Master Walk-in Spa Shower is insufficient. Water splashes onto unprotected drywall and wood molding. Pulte refused to correct it as it was "built to plan." Light switch in the Master bath is mounted several steps inside adjacent to the sink. At night you have to "feel your way" into a darkened bathroom to turn on the light. The steps inside the garage are a trip hazard, especially for older residents. The entire wall inside the garage that connects to the house has no electrical outlets. My home was already built and "move-in" ready, so I didn't have an opportunity to correct these issues. If you are considering a Mainstay model, be mindful of these issues and seek to correct them during construction. ... More

The process of selecting a model was straightforward and a fun process once you know how much you can spend. There are models for most every one. I would have liked to have more customization in the interior of the build. Our assigned builder’s agent was superior in her attention to detail.

Had a good experience with the local construction manager.

Tony wasn't happy with the last minute requests from the underwriters. Not pleased with the mortgage company our mortgage was transferred to. This whole experience caused Lorraine and I frustration and anxiety.

I was most impressed with the design center experience. There were so many options, all very systematically arranged. The quality of these varieties were tangible. Michelle A was extremely approachable, not making you feel judged by the level/pricing of any of your selections. She was also so knowledgeable and an absolute pleasure. Most of the construction management team was wonderful. They were friendly as well as informative. The frequent construction updates were exciting and welcoming to receive.

Realtor and Work Manager were excellent. Workmanship fell short as identified in several areas through professional after build inspection. However quick fixes were accomplished after reporting. Price of home was overpriced per VA appraisal, negotiated new value and price were determined and accepted.

I would say that, overall, we had an excellent experience with Pulte/Del Webb at Barton Village in Lebanon, Tennessee. The actual people we dealt daily/weekly with (sales/construction manager/project manager/vendors/mortgage company) all seemed sincere, trustworthy and motivated to deliver a quality product. I think it can be the "luck of the draw", depending on the part of the country, on how these folks approach their jobs. We were very fortunate. Like any big corporation, the local people are often constrained by the "home office" and various policies/practices/bureaucratic red tape that limited what that could often do. Even when those policies and practices don't make a lot of sense, depending on the development and house. Which leads me to another point. Remember that, generally speaking, these are essentially semi-customable builder grade homes. Sure, they want you to end up "happy" or satisfied with your new home. However, it is also a business where Pulte/Del Webb wants to make money to keep shareholders happy. Despite the fact that you can pick out your lot, floor plan, and purchase upgrades, this process isn't the same as if you hired an architect/general contractor to build your dream home. I encourage you to conduct a lot of research, talk to friends, and ask lots and lots of questions from everyone you deal with from the first time you step into the sales office. Make detailed notes of each conversation and keep each email you receive so you can follow up as necessary. Take plenty of time to prepare for your visit to the design center and come prepared and take as much time as you need during the pre-drywall and other inspections. After all, you are probably paying a lot of money for this home. You are the customer. Protect your investment. Be your own advocate. They sell you on the "experience" and the landscaping and sidewalks and amenities and the "community"; however, you will spend most of your time in your house. Make sure you get what you want and what they promise you. With that said, we would definitely do this again (not that we hope ever need to) and would recommend Pulte/Del Webb to others. We are really enjoying our new place! ... More

Entire experience was awesome except for one.. I would NEVER recommend pulte mortgage to anyone. I logged 7 calls with not one return call. That part was terrible

Everyone we worked with during the entire process was so helpful and patient with our concerns and questions. This is the first home we have had built to our specifications and the questions were many. We were guided and everything went smoothly.

Sales person, Tracy was very helpful. Construction manager, Chad was also very helpful. After move we were transferred to a customer service person who has not been helpful with “fix up issues”. Doesn’t return calls, etc. etc.

Pulte does a great job as a production builder although much of the finish items such as kitchen & bathroom hardware, cabinetry, and trim could be better quality. My biggest complaint would be the finish painting. We had paint overspray / droplets all over are tile floor, bathroom fixtures, light & outlet plates, which were not removed prior to finish paint and had to be removed and cleaned by us, leaving us to touch up paint the walls. Lastly, anyone considering building a Pulte home needs to know in advance that the process happens very quickly and you need to be prepared to make decisions quickly as well. An example of this is your design appointment & consultation, which requires a lot of pre-planning on the buyers part to assure you are getting what you want in a finished home. We felt this process could have been better presented in advance, by having the process explained in detail thereby removing the unnecessary pressure of appointment time restraints in the selection process. IT’S ALL ON THE BUYER TO GET IT RIGHT IN THIS MEETING AS THERE ARE NO CHANGES ALLOWED FOR THE BUYERS, ONLY PULTE GETS TO MAKE CHANGES. ... More