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Drees Custom Homes Reviews
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What Homeowners Have to Say About Drees Custom Homes.
Drees Custom Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Custom Homes 270 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
First Class Experience from Start to Finish
- Allen C.
- Verified HomeBuyer
- February 27, 2024
- Austin, TX
We could not have asked for a better team in purchasing our family's first home. The entire Drees Team: Doris (Sales), Mike (builder), and Dan (Lender) were all amazing and went our of their way to guide us along every step of the process. Our home is beautiful and the expert craftmanship is unmatched!
Drees Custom Homes responded:
Allen - Providing unparalleled quality and above-and-beyond customer service are our top priorities. Thank you for sharing these kind words! We will be sure to pass this along to our team members so they know that their hard work did not go unnoticed. Congratulations on your first home! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful home but very poor workmanship/quality of materials, exhausted follow-ups on warranty
- Ravikumar M.
- Verified HomeBuyer
- February 20, 2024
- McKinney, TX
Beautiful looking home but very poor workmanship/quality of materials through out the home, end-up having many patch work fixes right after move-in(moved in after 5 weeks of closing) including post closing open issues, It is very disappointing experience, hassle, getting exhausted going thru fixing the many patch works thru many vendors, Not happy. Looking forward when every thing will be fixed (3 months passed so far, still many open issues) to get some peace.
Drees Custom Homes responded:
Ravikumar - Thank you for taking the time to provide us with your feedback, as it helps us improve the home building experience. Quality and customer satisfaction are of the utmost importance to us, and we sincerely apologize we fell short of your expectations. Please know our Customer Care Team is working diligently to rectify your warrantable concerns. Should you have any additional concerns, please contact your Customer Care Team by phone or email so we can assist you. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Sales Team, below average workmanship
- Anonymous
- Verified HomeBuyer
- February 20, 2024
- Porter, TX
Had a great experience working with the sales team & the design center. Builder was very proactive in providing weekly updates on progress throughout the build phase. However, have been disappointed with the workmanship even though the materials used are good quality generally. Had multiple electrical issues, wiring not done right, wiring not done at all etc. Floor tiling is warped in a couple of rooms and needs to be done again. Flooring & Skirting is not done right and had to be done again in couple of rooms. Couple of walls were not straight that had to be fixed. However, the builder & the ...
Total Score 5
Quality 2
Trustworthiness 4
Responsiveness 5
Beautiful home in an incredible neighborhood
- Gary H.
- Verified HomeBuyer
- February 20, 2024
- Georgetown, TX
Overall couldn’t have asked for a better experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dreees Custom Homes is the way to go
- Allison D.
- Verified HomeBuyer
- January 17, 2024
- Fulshear, TX
We had a wonderful experience designing our custom home with Denise at the sales office. She helped us personalize our home to meet our families needs! We can’t say more about our amazing experience with Denise. During our build process we ran into some snags but Tucker and Ben and the Drees team did everything they could to make things right. The Drees team made us feel like family.
Drees Custom Homes responded:
Allison - We pride ourselves on making customization a priority for our homeowners. We are so happy to hear that Denise, Tucker and Ben helped make your dream home a reality. Please know we will be sharing your kind words with them, and we wish you and your family all the best in your new Drees Custom home! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Drees Custom Home Review
- Thomas P.
- Verified HomeBuyer
- January 16, 2024
- Georgetown, TX
Scott and Jako were both great to work with!
Drees Custom Homes responded:
Thomas - Thank you for taking the time to share this feedback about your Builder and Market Manager. We're happy to hear they provided exceptional customer service throughout your home building experience. We will be sure to share this review with Scott, Jako and the entire Wolf Ranch team. ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience! from design, build and move in
- Chad L.
- Verified HomeBuyer
- January 12, 2024
- Porter, TX
In what can be a stressful life event... Drees made the entire process very smooth and easy. from the time we put deposit down to the build process and closing everything has gone smooth. very happy with end result
Drees Custom Homes responded:
Chad - Customer satisfaction is our top priority. We are absolutely thrilled to hear our Highlands team exceeded your expectations and that you're happy with your home! We will be sure to share your kind words with the rest of the team. Thank you for taking the time to write us a review. ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dissapointing
- Dennis P.
- Verified HomeBuyer
- December 27, 2023
- McKinney, TX
Expectations were much higher than delivered product. Simple request became battles. Drees proves the customer does NOT come first. We would not recommend the Drees Homebuying experience to our friends.
Drees Custom Homes responded:
Dennis - First, we sincerely apologize that your home building experience did not meet your expectations. Customer satisfaction is very important to us, and we are sorry you feel we did not hit the mark for you. Please know that your Customer Care Team is available to assist you. If you have any concerns, please reach out to Customer Care by email or phone so we can work to resolve as quickly as possible. ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
It was a great experience
- David J.
- Verified HomeBuyer
- December 18, 2023
- Fulshear, TX
We really enjoyed working with Drees
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Anonymous
- Verified HomeBuyer
- December 05, 2023
- Pinehurst, TX
The team at Drees was professional and guided us all the way. Adding upgrades/changes was also straightforward
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Patrick M.
- Verified HomeBuyer
- November 30, 2023
- Mansfield, TX
They made the process seamlessly and were patient.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience!’
- Dennis M.
- Verified HomeBuyer
- November 29, 2023
- Georgetown, TX
Great experience all the way through the process from Scott to Trey to Mary. Very happy!! Love our house.
Drees Custom Homes responded:
Dennis - We are thrilled to hear you're happy with your home building experience and that our entire Wolf Ranch team provided exceptional customer service throughout the process. Thank you for sharing your thoughts with us; we will share this review with the team so they know their hard work is appreciated. ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall great
- Anonymous
- Verified HomeBuyer
- November 09, 2023
- Arlington, TX
Drees folks were great. Quality is there but expected better. Some of the finishing touches are not that great such as Paints, caulking etc,
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Walsh Ranch
- Jason B.
- Verified HomeBuyer
- October 19, 2023
- Aledo, TX
Excellent overall customer service and experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Owner of the house.
- So P.
- Verified HomeBuyer
- October 19, 2023
- Pinehurst, TX
Overall the house is great.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
We bought a spec home that is lovely. The builder reps have been very professional.
- Steven S.
- Verified HomeBuyer
- October 11, 2023
- Dripping Springs, TX
We are very pleased with our multi-generational home in Caliterra. Thank you, Drees!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Hard close soft landing
- Eloise W.
- Verified HomeBuyer
- October 06, 2023
- Arlington, TX
Purchased my home in Oct22, closed Jul23. During Oct - June it was the normal weekly updates with very few delays due to circumstances outside builder control. However, my close was a nightmare as a result of the builder's affiliate lender forgetting the original closing date, showing it as a week later than originally scheduled. Because of this I was unable to close on my original close date and incurred thousands of dollars in additional moving expenses just by them having the wrong closing date. Since the close most of the issues I've had with my home within the first couple months ...
Drees Custom Homes responded:
Eloise - We sincerely apologize for the inconvenience you experienced during closing. Please know we have shared your review with our Dallas-area leadership team, as well as with leadership from our lender. Our team is looking into your situation, and we are committed to ensuring this issue does not occur in the future. ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Really happy with our Deees home!
- Stephen L.
- Verified HomeBuyer
- September 29, 2023
- Prosper, TX
Drees was easy to work with from the start, and their incentives were so good that we pulled out of a contract with Southgate to build with Drees. The sales process was smooth and they set good expectations although maybe a bit to conservative, as hour home was finished nearly six months earlier than what they quoted. Sandy at windsong ranch is amazing and always so hospitable. Julie is an incredible designer and really pushed us to make great decisions and challenged us to consider different finishes that really came together so well. Kaston, our builder, is very responsive and detail ...
Drees Custom Homes responded:
Stephen - Thank you so much for sharing this feedback on our incentives and on our Windsong Ranch team. We are so happy to hear you had such a positive experience with us! We wish you all the best as you begin this next chapter in your new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality workmanship and great communication
- Benjamin S.
- Verified HomeBuyer
- September 27, 2023
- Georgetown, TX
Our Drees home was built with great quality materials and the workmanship was exceptional. Our construction manager and sales representative eere also extremely helpful and communicative.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Drees Home purchase
- Lonnie H.
- Verified HomeBuyer
- September 20, 2023
- Arlington, TX
Construction project manager was very responsive. Closing was a breeze
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
The sales process
- Raymond C.
- Verified HomeBuyer
- September 19, 2023
- McKinney, TX
The sales team did a great job communicating all elements of the process
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Drees - Matt is great, warranty has been awful.
- Taylor T.
- Verified HomeBuyer
- September 06, 2023
- Arlington, TX
Matt, the superintendent has gone above and beyond. He is sure to give daily updates on post move in issues and is in the know about everything. Matt is awesome and a pleasure to work with. Floors Inc has been awful. Between their rudness, lack of care, excuses and Will Sumers; my view on Drees has dropped.
Drees Custom Homes responded:
Taylor - We appreciate that you took the time to share this feedback with us. While Matt has been a great resource for you, we apologize for the frustration you have felt in regard to the flooring company. It is our understanding that our team is working with you directly to ensure your flooring is completed to your satisfaction. ...
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 4
They are okay with need improvement!
- Amjad S.
- Verified HomeBuyer
- August 30, 2023
- Mansfield, TX
They need to work on finding better contractors with better quality work.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Excellent!
- Geeta B.
- Verified HomeBuyer
- August 30, 2023
- Leander, TX
We were having really great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Your Time Will Not Be Valued
- Anonymous
- Verified HomeBuyer
- August 24, 2023
- Dripping Springs, TX
Drees never took our personal situation into account and they completely tried to rush us into an unfinished home. They cost us lots of money and more importantly our time. They never checked the home before our walk-throughs and we had to push closing multiple times causing us so much stress and hassle.
Drees Custom Homes responded:
Hello - We are very sorry to hear that you felt rushed during your home building experience. Building quality homes is extremely important to us, as is your satisfaction. We would love to know more about your situation to see how we can help with your concerns. If you have not done so already, please feel free to reach out to your Customer Care Representative by email or phone so that we can assist you as quickly as possible. ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
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