Drees Custom Homes Reviews

As the Home Builder, you can't blame the hired work or contractors for their actions, as you partnered or hired them to do the job. THEY are a reflection of your company and the follow up to anything with Drees has been horrible.

The builder does not hold their contractors to the high level of standards that the sell to the customer. In addition, the builders do not follow-up and communicate well to the buyer on the progress of them home. Due to this behavior the customer is expected to manage the completion of open tasks, even after the customer has moved into the house.

Overall positive experience. We would build with them again. Lengthy building process and some material quality concerns due to supply chain issues. Most issues have been addressed promptly and adequately by the builder so far. Happy with our new home.

I can not leave a good review for Drees. The timeline was a train wreck, the quality of the work is shockingly poor and all the GC's were a massive disappointment until Graham stepped in. His communication was and still is awesome. I will never recommend or build a Drees home again but Graham made the end of this terrible process not as terrible.

Poor quality materials used with unprofessional workmanship. My brand new house already has too many issues. Corporate is not responding to issues raised. Not sure the point of this survey if not planning to correct things.

I have gone through the home building experience with Drees Custom homes and it couldn't be any better. I was operating remote most of the time and project manager kept me updated. Sales and closing processes were also very smooth and professional. Post closing warranty of 90 days is also very helpful to iron out any pending items ..

This was our first and last purchase with Dree's. Our purchase experience upfront was pleasant and professional. We felt initially very pleased with our decision. However, from the moment we moved in it has been extremely disappointing & stressful experience. It has become a second job to keep on Dree's to be consistent about finishing the home & fixing/correcting mistakes. Here are some highlights. 1) A few days before our move in date, we paid a licensed seasoned home inspector in the area to review the build. Dozens of defects, poor craftsmanship & dangerous/out of code (some exposed wires for example), were documented. The home inspector report had pictures and detailed notes, all of which was shared with Dree's. We expressed our concerns on these findings and requested timelines for each fix within the coming weeks from Dree's. 6 months in, we still have never received a detailed response to each issue and are finding ourselves doing weekly reminders on all open items with the builder. That said, they are being completed slowly, however communication is spotty & disconnected from the contractors who do show up at random unannounced times, sometimes without even the correct materials to do the fix/repairs. 2) The day we moved in, we found the place dirty and unclean. We even found on one of our toilets, poop stains from one of the contractors. All of this was documented with pictures and shared with Dree's. The only comment on this observation was that they said they had cleaners already come twice before we moved in so it wasn't their problem. 3) We were delayed 3 months from the original move in date. There was no compensation for this and therefore it was at our own expense. We recently found out other builders in our same community paid $200+/month for every late month from the original completion date. Dree's explained to us that COVID has caused massive disruptions to their supply chain and contractor work. However several other builders in the same neighborhood who had similar sized homes, competitors to Drees, did not had such long delays. Therefore this conflicted with what Drees told us everyone was experiencing. Note, the home started just when COVID hit and the dozen or so other homes in our neighborhood started after our home (again similar size and costs etc), and finished before Drees. 4) Drees is still slowly making the fixes as we continue to keep on them. However, the quality, communication, attention to detail is not there. Especially for a $1.2M+ home. Unless Drees takes a serious look at its broken processes, low quality 3rd party contractors they are using, we highly recommend to avoid putting your hard earned money purchasing a Drees home. Did I also mention that we discovered when we moved in that they painted our whole 4,500+ sq foot home with the wrong color that is the outside grey trim vs the white paint originally selected? Overall what started out as an exciting time for my family has turned into a stressful experience. I hope that Drees will improve and listen to the concerns from the customers upfront. ... More

Marian was our sales person and she was awesome. Tom was our construction guy and he was also great. There were lots of delays due to COVID and Material Shortages but that is not the builder fault. We are moved in and can say our only complaint is with the Cabinet Trade. They are very slow to respond and have not fixed most the things they said they would.

Some of the tradesmen take no pride in their work and it shows. Brickwork is average at best. Not rodded properly and a lot of excess mortar. Driveway has patches along edges that are very obvious. Framing is not plumb or square in several locations. Waiting on response to our 90 day walkthru.

This was a very frustrating experience with many mistakes and issues along the way. I understand that you can only do do much with 3rd party workers/vendors, but there was seemingly a major issue/ setback with every step in this build process. Parker our CM and Cory our salesperson were as helpful and informative as they could be. The fact that we have so many unfinished issues with our home at this point is very frustrating. The workmanship and completeness of the tile is awful, many mistakes by the design center, as well as many other avoidable setbacks made this whole process very frustrating. ... More

Our experience with Drees homes was pretty good with a few challenges. The sales process was smooth but we were not 100% happy with the design center part and felt a bit rushed making some decisions. We also felt issues when adding windows in the kitchen. We were told about problem with our kitchen window positioning and cabinet needing to be redesigned after the windows were cut out. This should have been discussed sooner when we asked about adding the windows that was not in the design. Other than that the overall experience has been good. Preston is very responsive with every request. We do see some issues with the finishing of some areas in the house like carpet in some rooms and paintwork etc. ... More

Still waiting for a lot of small things to be finished. Rate in witch repairs are done is slow or the people sent are unable to do work Our cabinets have look like garbage since we have moved in the repairs made them look worse

I’m very grateful to have had this experience, given by Andrew. My overall experience with this company has been extremely favorable. Two people to be commended are Denise, and Ben. These 2 collaborate as hand and foot to achieve excellence. Thank you.

Quality for a custom build is par with other mid range builders. Company’s contractors in the area where we bought were horrible. They rushed things and didn’t do half of the things we mark during walk through. I would not recommend Drees. My experience wasn’t a good one, while I’m pretty sure others my had a different experience. Just sharing our review/feedback.

We chose Drees to build our home because we read reviews online and found them to be a reputable builder. We met with Steven at the model home and he advised us with a plan that would work for us. Unfortunately, throughout the build process, there were many issues that could have been prevented had there been proper oversight and good relationships with the trades. Steven was very dismissive throughout the process, unhelpful, and lacked the knowledge, skills, and abilities to navigate us through the building process. Kate at the design studio was wonderful and provided the only consistent, positive experience that we had with Drees. Victoria was also helpful when we communicated our grievances although I don't believe upper management at Drees are aware of the negative experiences that the buyers in our neighborhood have encountered and may need to query further in order to keep their reputation. Mike and Phillip appear to be knowledgeable builders but unfortunately we were paired with an unskilled builder and an even more unskilled sales representative who made our overall building experience stressful and unpleasant as evidenced by the fact that we are almost 90 days past closing and still dealing with trades in and out of our home with no defined schedule for completion. I am uncertain if any of the builders are any better but this has been our experience. Good luck to you all on your new construction journey. ... More

Beautiful home, top notch quality and awesome community. Welcomed us warmly and helped us with our needs.

Delay after delay, the quality of the materials and the quality of the work are poor, response time and communication is poor. The subcontractors they use don't care about the quality of their work or your house and it shows.

Poor labor!!!! The quality of the finish craftsmanship is poor. The sub contractors hired lack real finish skills, appear to lack any pride in quality of work performed and reliability. (Tile work was a 5 day task that took 13 weeks and is still needing to be redone in some areas). Paint teams have been here 3 times and will be back to redo most of the homes interior wood finishes! We are having to have all interior trim and custom add work redone for a third time, replace added ceiling beams, exterior for a third time, complete redo of paint and prep for porch, interior shower glass for a 4th time, master shower tile redone, redo all caulking (floor and crown trim). This is all post close! Our sales and builder reps are stellar! We love them (they are professional, honest and do all they can) BUT the teams used by Drees to build and finish lack a lot! It is unfortunate as we purchased based on the quality we see in the models her and in other Drees locations. We did our homework! We expect no less than the models. That is the face of Drees to the market. The homes built lack the same level of craftsmanship. Drees must find a way to resolve. Help us who have closed to find the teams needed to resolve issues faster! Hire the right teams. We spent close to 7 figures and should not have to be middle men to resolve. Our issues are being addressed, slowly, but now become a major inconvenience for us since we have moved in. Again, our sales and builder rep team is great but Drees corporate needs to take this seriously. ... More

When I decided to build with Drees, was because I wanted to build an upgraded house that will be our last house, as a family we did a tremendous financial effort to make this happen. Drees, did not meet the expectations, their quality does not meet what they advertise. The price tag is steep and yet the house was rushed and has multiple issues, everything from tile, sheetrock, stucco, paint, electrical issues, etc. -- I would NOT recommend Drees at all. If I had to do it again, I would choose a different upscale builder.

The worst on every level.

Builder helped in some cases. Construction delayed because of supply issues but also because of incompetency of the builder to keep material safe in the home. Communication provided every week but more than half of the communication from May 2021 is no work done or we don't know how long it will take. For us field work, coordination among workers is more important than calling us each week and saying no work done. We believe the builder may be overwhelmed with work and didn't meet our expectations in some areas even after reporting.

Drees staff are very experienced. They helped us get through the year long process with l no surprises. Took good care of us. We love our new Drees home. Workmanship is state of the art and beautiful.

It was a very difficult process that took over a year. As buyers we had to manage the project and were constantly catching mistakes. The craftsmanship was very poor though-out and many things had to be redone multiple times. Which delayed the timeline. We have been in the home for 2 months now and have a long list of items that still need to be fixed. Electrical, tile, flooring, cabinet (are horrible), missing shelf and rod in laundry room, pavement repair, etc. when providing feedback earlier on Drees never reached out to discuss our issues or concerns. We would not recommend Drees to anyone. ... More

Don D. Juan and Billy have done a great job for us. we understand getting help and supply chain issues but Billy and Juan are doing a great job working through these issues and getting our punch items corrected.

Some are good, some are not, My entrance door is not painted with the finishing coat. Some cabinet doors in the upper floor is missing