Drees Custom Homes Reviews

In sum, our experience with Drees Builders: met deadlines, easy to work with, helpful in making difficult decisions, respectful of our unique wishes, excellent attention to detail, kind and welcoming workers. From the beginning to the end, we love our house and are completely satisfied. We highly recommend Nelson Builders with enthusiasm, and without reservation.

We had a very positive experience with Drees at Walsh Ranch. Shauna was the most amazing Drees representative. She was thoughtful and kept us informed during the months prior to the completion of our home. She always returned our calls and responded to our text messages. Excellent customer service!

We were extremely excited initially about our home buying process. It went great till the construction started. Too many mistakes during the construction process. To compound to the problem the quality of workmanship was extremely poor. The supervision in the initial phase of construction was lacking. The builder had to re- work on lot of issues. After taking possession we have had roof leaks, the air conditioner not working etc. Although the builder has been responsive and fixing these issues, as a customer we are not very excited about this. We also worry what other issues can crop in the future and how would Drees response once the warranty period is over. Thanks! ... More

Now is the absolute worst time to purchase a new build home. The Buyer is truly only a number and sincere customer service will never again exist until such time that bad craftsmanship and service are rewarded with immediate termination like it used to be.

Building manager was great but all builders are only as good as their contractors. Design specifications for HVAC system is not adequate for Houston summer.

The overall experience was pleasant. Definitely recommend Drees Homes

Both Holly in sales and Todd through the build process, excelled in communicating and keeping us informed of were things were at. Every milestone was achieved exactly when planned. A very pleasurable experience!

While the overall experience of buying a Drees home was very nice, the attention to detail was lacking from the construction and paint crew. We are still finding things that were either damaged during construction or left unfinished. THE ONE THAT ANNOYS ME THE MOST: The sides of the kitchen cabinets were scratched up by the guy who had installed the stove hood vent. The hood was installed after the final walk through because they had the wrong one at the time. We didn't notice it until a few weeks after moving in. Very annoying to say the least.

Drees is a great company but due to over extending & market condition , It's subs selections are poor in the final finishing . I M lucky to have a great building supervisor who works hard to make everything right .

Paid over a million dollars for a home that was not even close to a custom build. The products used, workmanship and customer service was the worst. Our entire street and cul-de-sac all had same issues. NEVER again.

Hard to get them to come back and fix anything after closing. Going ok two ( 2 ) months to fix a water leak and the issue is still not resolved.

The Drees team was so responsive. They always immediately replied and got back to us when we had questions - and we had many!

Any excuses they said were due to Covid and supply chain problem. Really!?

Great experience overall, the construction happened during covid times and they were great they were fast on solving issues.

We had a great experience with Drees Homes Highly Recommend them for your next home purchase

There was a lack of quality control and project oversight throughout the build. Even after the build there are still a number of punch list items that need to be completed and the only response I ever receive is when I push on the builder.

The first couple of months after signing we were still excited about the possibility of a Drees home but in hind site it took over a month to get to signing. Shortly there after deadlines began to be missed and our confidence disappeared. By the time we were closing…we felt forced to sign and pay in full for a home that Drees agreed was not quite complete. Unfortunately I don’t think the Drees subcontractors know what the word quality means and when we brought this to the attention to a director over the entire DFW are he indicated he was fine with the images of poor workmanship we sent him. Unfortunately the builder’s team was not stable and many details were lost with team changes. We have been living in the home for over two months and still have unfinished items which were promised over two months ago. Our original close date was August; 10week wait (with no other work happening and weeds growing literally six feet tall—I have photos); next close set for October, then plumbing delays—valves left on held up our connecting to natural gas for almost four weeks; next by Christmas/NewYear—nope all the vendors go home to family out of the country and will be gone for weeks but it will 100% for sure be done by mid January; the list still had over 100 items to be completed or repaired; two weeks before we pulled and said there was no way to complete needed work and oh by the way, you now have six weeks because a year ago we booked an extended vacation so make it perfect when we get back; we returned the Monday before close to find almost nothing had been completed they stalled and then the day before closing agreed they couldn’t complete the list…so if we wanted to delay they would be ok, by this point it was too late to reschedule movers, appliance delivery electronic install etc. we asked to withhold funds in escrow due to all the incomplete work—we were told no! The only time I could get action was after I looked up and called Mr. Drees’ assistant… Drees is not a custom builder Drees has no control over its subcontractors Drees builder team tells you to wait and have warranty fix items that warranty doesn’t cover Get EVERYTHING done before you sign because the workers disappear the minute you sign!! ... More

Overall, we are pleased with the house. There have been a lot of issues related materials and workmanship. Issues include: - Cabinets - bowed walls - wall in garage should be replaced - Trim - Paint - horrible caulking throughout the house - a few other small items

Not the worst, but not the best.

Our builder was incredible from day one. He always kept us up to date with what was happening, the cause for any delays and what would be done to resolve it, and quickly correct anything that wasn't accurate. We absolutely love our new home.

Experience did not match expectations set forth by sales agent. Many quality issues. Lack of attention to detail and pride in work done by trades. Minimal communication once earnest money paid and home took 8 months longer than originally communicated.

There are numerous fit and finish issues throughout the house. Many doors were not installed correctly and do not open and close properly. There are signs of poorly patched and repaired damage throughout. There is a foul odor in several of the rooms coming from the paint and grout. There are several other examples which I will not mention here. We have very strongly articulated throughout the project that we preferred a natural product such as stone or cast stone on our home and NOT structural foam or some other inferior product. Once a sample of the cantera selection was provided, It was explained to us that the available cantera stone would not work and that lead times on a cast stone product were in excess of 16 weeks. To my knowledge, the actual stone material was never delivered. Drees attempted to charge us for this. we absolutely will not pay for a product or service that was not provided. As a home buyer, we rely on the builder to properly measure and install the products we ordered. It is incumbent on Drees to properly measure the materials where this would be installed and specify accordingly. Drees did not practice due diligence in this. That Drees would ask for payment for a product that was never delivered and installed adds outrageous insult to injury. As much as this was a colossal disappointment, we agreed for Drees to install the standard level structural foam in order for the project to proceed in a timely manner. We were 19 months into this project since we began the process of building with Drees. This in itself is unacceptable even given the current challenges. It is important for you to know that we have seen entire neighborhoods go up and completed in the time since we began our project. No less than three friends and colleagues have begun and completed their new home construction projects and are now living comfortably in their homes. One of them has even already moved and re-sold their home due to a promotion. We, on the other hand, have been paying rent for living quarters and a large monthly sum to store our personal effects and furniture while we await our new home for 24 months. While the subject of how long our project is taking has been the object of embarrassment and ridicule, this is not an “emotional” issue for us, this is a real dollar cost issue. We are tremendously motivated to expedite this project and have very little flexibility for further delays. As a reminder, there have been numerous materials that, according to Drees have become “discontinued” or “unavailable”. Examples of this are the exterior brick we were required to reselect. This is a HUGE item that completely changed our original design appearance and quality. In addition, this newly selected exterior brick appears to have been installed by very unskilled and poorly trained workers. The mortar and joint work is horrendously sloppy and poor. Another example of discontinued items is the tile in bath #3 and #4. This required us to return to the design center to reselect from very poor options that are now available in the same quality level. Sadly, the installers failed to follow selection specifications. This required us to reselect yet again. In fact, there have been numerous issues with the tile installers that have resulted in severely deficient and poor quality. Some of these include incorrect grout color, transitions and damaged tiles. Yes, I did take to the opportunity to re-select a higher-level product in the hopes that this would meet the look and quality of our original selections. Once again, there are deficiencies in the finished product. This was expressed to Drees. Throughout the process, we were extremely responsive and have quickly agreed to addendums, redraw fees and additional retail costs as they occur in the interest of moving our project forward to completion. In the end, we closed before the house was completed in order to avoid bank penalties and fees. Many items remain to be addressed. We are well into our third month since closing. Drees has offered to extend the warranty period. However, the time taking to perform the needed repairs and corrections is still quite long. ... More

It was a surprisingly pleasant experience working with the builder on this project. We were very pleased with the result. The only critique is that in the initial design stages it was very fuzzy about which function - the marketing manager versus the design center covered what aspects of the design, particularly with regard to the exterior design and in a few cases the interior design. As a result a few items got lost between the two and we had to make compromises later.

Great customer service and communication from Construction and Sales all the way through. Thank you!

Our sales person was great!