Drees Custom Homes Reviews

Our home building process with Drees was terrible. We built with them several years ago, which was a great experience, and expected the same level of service and quality but did not get it. Quality control was nonexistent and we had to watch every step of the 18 month build like hawks, pointing out the issues ourselves or they would be missed or covered up. Food trash and beer bottles were tucked into the walls and left in the attic, paper trash was shoved behind the firebox creating a fire hazard. We had 3 water leaks during the build due to poor quality, one from an overflowing toilet being used by the crew which ruined the materials in the master bath with human waste. A fourth leak after the build from a drain line just pouring into a wall instead of being hooked up correctly. Two of these leaks resulted in mold causing us to tear out walls, cabinets, and materials to be replaced. The HVAC has required multiple repairs to correct issues from the installation. We’ve had electricians visit two times to correct electrical issues; lights that didn’t work, incorrect wiring in the main panel, etc. There are multiple other issues and I’m sure more will be discovered as time goes on; we will likely be in a constant state of repair throughout the full warranty period. We’ve had external inspectors come out to check multiple items at our own expense; it’s expensive but necessary to find and correct the issues to make the house safe for our family. All of this for a house costing well over $1million. Drees has fallen far from where they once were; if you buy with them get several private inspections throughout the build process to protect yourself and be ready for the stress of monitoring and scheduling every repair that will be needed. ... More

The builder does not hold their contractors to the high level of standards that the sell to the customer. In addition, the builders do not follow-up and communicate well to the buyer on the progress of them home. Due to this behavior the customer is expected to manage the completion of open tasks, even after the customer has moved into the house.

Poor quality materials used with unprofessional workmanship. My brand new house already has too many issues. Corporate is not responding to issues raised. Not sure the point of this survey if not planning to correct things.

This was our first and last purchase with Dree's. Our purchase experience upfront was pleasant and professional. We felt initially very pleased with our decision. However, from the moment we moved in it has been extremely disappointing & stressful experience. It has become a second job to keep on Dree's to be consistent about finishing the home & fixing/correcting mistakes. Here are some highlights. 1) A few days before our move in date, we paid a licensed seasoned home inspector in the area to review the build. Dozens of defects, poor craftsmanship & dangerous/out of code (some exposed wires for example), were documented. The home inspector report had pictures and detailed notes, all of which was shared with Dree's. We expressed our concerns on these findings and requested timelines for each fix within the coming weeks from Dree's. 6 months in, we still have never received a detailed response to each issue and are finding ourselves doing weekly reminders on all open items with the builder. That said, they are being completed slowly, however communication is spotty & disconnected from the contractors who do show up at random unannounced times, sometimes without even the correct materials to do the fix/repairs. 2) The day we moved in, we found the place dirty and unclean. We even found on one of our toilets, poop stains from one of the contractors. All of this was documented with pictures and shared with Dree's. The only comment on this observation was that they said they had cleaners already come twice before we moved in so it wasn't their problem. 3) We were delayed 3 months from the original move in date. There was no compensation for this and therefore it was at our own expense. We recently found out other builders in our same community paid $200+/month for every late month from the original completion date. Dree's explained to us that COVID has caused massive disruptions to their supply chain and contractor work. However several other builders in the same neighborhood who had similar sized homes, competitors to Drees, did not had such long delays. Therefore this conflicted with what Drees told us everyone was experiencing. Note, the home started just when COVID hit and the dozen or so other homes in our neighborhood started after our home (again similar size and costs etc), and finished before Drees. 4) Drees is still slowly making the fixes as we continue to keep on them. However, the quality, communication, attention to detail is not there. Especially for a $1.2M+ home. Unless Drees takes a serious look at its broken processes, low quality 3rd party contractors they are using, we highly recommend to avoid putting your hard earned money purchasing a Drees home. Did I also mention that we discovered when we moved in that they painted our whole 4,500+ sq foot home with the wrong color that is the outside grey trim vs the white paint originally selected? Overall what started out as an exciting time for my family has turned into a stressful experience. I hope that Drees will improve and listen to the concerns from the customers upfront. ... More

Quality for a custom build is par with other mid range builders. Company’s contractors in the area where we bought were horrible. They rushed things and didn’t do half of the things we mark during walk through. I would not recommend Drees. My experience wasn’t a good one, while I’m pretty sure others my had a different experience. Just sharing our review/feedback.

When I decided to build with Drees, was because I wanted to build an upgraded house that will be our last house, as a family we did a tremendous financial effort to make this happen. Drees, did not meet the expectations, their quality does not meet what they advertise. The price tag is steep and yet the house was rushed and has multiple issues, everything from tile, sheetrock, stucco, paint, electrical issues, etc. -- I would NOT recommend Drees at all. If I had to do it again, I would choose a different upscale builder.

My family and I chose Drees for several reasons, but most importantly because we assumed we would be getting a solid, quality product incomparable to other builders in the community. Unfortunately, we have encountered several issues throughout the construction process and even after closing. A lot of our issues were not rectified prior to closing despite making them known in a sufficient amount of time. The quality of worksmanship on several areas in the home are mediocre at best and it takes a lot of persistence on the homeowner’s part to make sure things are done correctly because the builders are not overseeing the homes as they should. Overall, I am not pleased with Drees as a builder and there is much improvement that needs to take place for the price point of these homes to be as high as they are. ... More

Hard to find good craftsmanship right now - houses being built too quickly, sacrificing quality and attention to detail. Feel like our house is worth 60% of what we paid for due to the finished product not meeting our expectations.

Do not buy a home from Laurel. Nothing she said was factual

I would not buy from Drees ever again. They install or fix one thing, but brake/damage two to three other things. Getting them to actually fix something is a joke. Quality of work is not there anymore. Our 19 year old home we sold was more energy efficient than this new home.

Up front purchase experience was ok. However, once we signed the papers it all went downhill. Issues with the floors and tile from day 1 and were unable to get responses from Drees. I even wrote letters to the. Operate office and the regional ofgice and called customer support- no response. We finally had someone from drees out last week-2months after closing. There are o few other quality issues that will hopefully be addressed.

we just built a custom home in Bryan and builder was pro-active asap on follow up every few days with resolution within 24 hours we are beyond disappointment on lack of contractors checking their work for the most part spent $860K and this house is not worth it especially the fact they just landscaped front yard over the clay and did not put any top soil/garden mix down to ensure establishing a healthy front yard

Worst Experience EVER. The Design Center should have the decency to tell the truth or at least consult the builder for what's really POSSIBLE and NOT. I'm seriously consider suing them.

Our sales team was extremely rude with most concerns, builder took 15 months, many days and weeks with no one working. Ordered brick wrong which was the first thing we had to order after signing and we had to choose another brick when it came in incorrectly. Always belittling the customer when we ask questions on why something not done. I would NEVER recommend this company for someone to build on their own lot. Its very sad that we have a $850,000 home that we didn't enjoy building. I would never treat my customers like they did.

Builder helped in some cases. Construction delayed because of supply issues but also because of incompetency of the builder to keep material safe in the home. Communication provided every week but more than half of the communication from May 2021 is no work done or we don't know how long it will take. For us field work, coordination among workers is more important than calling us each week and saying no work done. We believe the builder may be overwhelmed with work and didn't meet our expectations in some areas even after reporting.

It took us 20 months for the construction to happen. Finally moved in end of October, responsiveness from the builder is almost null. We have to chase for everything. There was never an instant where things happened without us asking multiple times. Still living in a house without cabinet hardware. Things were build non standard. Eg few door height are non standard because of which we are not able to find compatible doors. Overall experience of building the house is terrible, except our sales manger. Everything else is a joke…….

We started our journey with Drees in May of 2020, and finally moved in September 2022. 3 months after moving in, we are still without basic items (like a microwave), parts are missing, and items do not function properly. We wanted to move into a fully functioning, completed home but agreed to move in early before interest rates rose again and our rate lock expired. Big mistake! The builder is too busy building new houses to address our issues and the “warranty” rep only wants to tell us why he won’t take care of it. My recommendation to anyone considering Drees: buy a completed house and be prepared to customize it. You won’t get what you want from Drees in a customized home build. ... More

I closed on my new custom home with Drees in July, and unfortunately my experience since then has been very disappointing. At closing, my driveway was covered in dirt, and I was assured it would be power washed after 30 days to protect my new sod. When they finally did, the driveway remained permanently stained due to dirt sitting for weeks on porous concrete and heavy machinery driving over it. Drees has been aware of this issue for over 30 days, and I have reached out to the CEO’s office several times, yet the issue remains unresolved. For a brand-new custom home, a blotchy, stained driveway is simply unacceptable, and the lack of accountability has been extremely frustrating. On top of that, months later I am still waiting for my punch list items to be completed. The delays and lack of follow-through are not what you would expect from a company that promises quality and customer service. When you purchase a new home from a builder like Drees, you expect quality, transparency, and timely resolution of issues. Unfortunately, my experience has been the opposite. I would caution others to think twice before building with Drees. ... More

We were very impressed at our first few meetings with Drees Sales. Once we were into the process, from design center to closing, it was disappointing to say the least. The design process was a challenge all the way through, the build manager lied about items being completed when he wasn’t even on site or hadn’t been on site. The quality of work that was acceptable by the Drees team was disgusting. After repeated notifications items were still not completed. One driving factor was Drees wanted to close by a certain time rather than providing a home, that was to be our dream home. We conceded on hundreds of items, left to take care of on our own. And I really wished we hadn’t. ... More

This was our 2nd experience building home, 1st experience was fantastic and this 2nd one was mediocre. Work done by quite a few vendors are substandard quality for the price, it looked like the goal of the entire project was to finish the work, not deliver better product, some of the things were pure negligence, not much auditing by contractor once work finished by vendors, questionable decision by Drees to continue with vendors that have extremely poor public reputations, looks like profitability is priority over customer satisfaction!

Beautiful looking home but very poor workmanship/quality of materials through out the home, end-up having many patch work fixes right after move-in(moved in after 5 weeks of closing) including post closing open issues, It is very disappointing experience, hassle, getting exhausted going thru fixing the many patch works thru many vendors, Not happy. Looking forward when every thing will be fixed (3 months passed so far, still many open issues) to get some peace.

Drees never took our personal situation into account and they completely tried to rush us into an unfinished home. They cost us lots of money and more importantly our time. They never checked the home before our walk-throughs and we had to push closing multiple times causing us so much stress and hassle.

I will not even recommend any one to even get their dog house built by dreees

Daniella is the Marketing person, we haven't never seen this marketing person like never before. Not even Single thing has been addressed by her. However we were given Builder contact just before closing, he was little accommodative. But Daniella behaved just like selling the home itself a great thing for you

Nerve will build and refer anybody.