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- Indianapolis, IN
Drees Homes Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Drees Homes.
Read all 82 verified reviews from homeowners that built a new home with Drees Homes in the Indianapolis area. Indianapolis homeowners have rated Drees Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Drees Homes in Indianapolis Area
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Customer Reviews
Good
- Jagroop S.
- Verified HomeBuyer
- October 02, 2024
- Avon, IN
Fast builder in the city
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 2
Enjoyable experience! Home was completed as designed and delivered as planned.
- Anonymous
- Verified HomeBuyer
- September 04, 2024
- Mc Cordsville, IN
Building process was exceptional, our build team was very responsive providing updates with pictures on a weekly basis, this was extremely informative considering we were living over 3 hours away from the build site at the time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
This is a SPEC Home so not a whole lot to deal with.
- Kirankumar K.
- Verified HomeBuyer
- September 04, 2024
- Westfield, IN
I bought this home as a Spec home there are few things that I hope that Dress home did better job 1. Painting - Very low quality 2. Internet Ports - There is no Internet ports available in office area. 3. I have been listed this home for rent from 3 months so far not one renter , I am feeling the primary reason because of the way the address is showing wrong in several sites. a. It looks like initially whether it is Drees or Local Post used street 'Trahan Dr' for part of the 'Shrawley Ct' so now google show maps incorrectly and Zillow show it incorrect , Zillow is basically showing ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Drees
- John R.
- Verified HomeBuyer
- August 23, 2024
- Mc Cordsville, IN
Fantastic builder with a focus in customer centricity
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very easy to work with
- Lakshya R.
- Verified HomeBuyer
- August 08, 2024
- Westfield, IN
Very nice people to work with and easy to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Concerns and Help
- Sreekala K.
- Verified HomeBuyer
- July 30, 2024
- Westfield, IN
When ever we had questions on anything regarding house, Charlie and Susan were on top of the issues and were able to resolve them quickly and efficiently.
Drees Homes responded:
Sreekala - We strive to provide top-notch customer service, so we're thrilled to hear that Charlie and Susan exceeded your expectations. Please don't hesitate to reach out to your Customer Care Team if anything else comes up as you settle into your new home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Like our location and floorplan, Drees not so much
- Jeffrey R.
- Verified HomeBuyer
- July 28, 2024
- Plainfield, IN
We are happy with our lot location, floor plan, neighbors and community. We are not so happy with Drees. These positives may have clouded our decision to go with Drees. Knowing what we know now we should have spent more time looking at other builders. * Construction Experience We did receive regular build updates from the construction supervisor but updates about how on-going construction problems would be dealt with were lacking. The builder needed to be more focused on the quality of the subcontractor’s work and willing to act on it. Drees quality is only as good as the quality of the ...
Drees Homes responded:
Jeffrey - First, we sincerely apologize your experience with us did not meet your expectations. We strive to make the home building experience seamless and enjoyable for our homeowners; we are sorry we missed the mark for you. Please know that we are committed to resolving all of your warrantable concerns, which we are happy to go over with you in detail at your upcoming appointment. Should you need anything in the meantime, please contact your Customer Care Team for assistance. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Great People Involved in the Overall Process
- Alex B.
- Verified HomeBuyer
- July 25, 2024
- Westfield, IN
My wife and I selected Drees as we were able to do some customizations to the plan. The people throughout the entire process were very helpful and responsive. The only thing that could have been improved was that they were building several homes at the same time and while they did a fantastic job addressing small build/follow up concerns at the end of the process (resolved them all), many could have been addressed during the build effort itself. I would recommend Drees to others. We love our new home.
Drees Homes responded:
Alex - Thank you for taking the time to share your feedback with us. We pride ourselves on making custom homes easy, so we are glad to hear we met your expectations with ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Enjoying our new house
- Carol R.
- Verified HomeBuyer
- July 20, 2024
- Westfield, IN
We’ve been in our house for a few months and are enjoying it immensely! They allowed us to customize our house to make it truly our home. There have been a few issues along the way but the Drees team has been very responsive in working towards solutions. I would build with Drees again.
Drees Homes responded:
Carol - Congratulations on your new home! We appreciate you taking the time to leave us this review, and we are so glad to hear you loved your home building experience!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Less than perfect
- Asif K.
- Verified HomeBuyer
- May 23, 2024
- Westfield, IN
I chose Dress Home because I believed they offered better products and designs than the competition, but my experience from start to finish was quite disappointing. 1. We were not given the option to choose our kitchen appliances due to paperwork issues, and we later found out that they were selected without our consent. Closing was a major mess, delayed by more than a month. I was informed to have the funds ready, so the money sat in my account for a month. I was pressured to close on time, only to discover the delay was because the home wasn't 100% ready. The only person who deserves ...
Drees Homes responded:
Asif - While we are glad to hear Connor was an excellent resource for you, we sincerely apologize your home building experience did not meet your expectations. Please know that our Customer Care Team is available to assist you, should you have any specific concerns prior to your 90-Day visit. ...
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 3
Vintners Park
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Mc Cordsville, IN
We love our home. Anytime we have had an issue Brock or customer service has been on it very quickly. We would for sure recommend Drees and would buy Drees again!
Drees Homes responded:
Hello - We pride ourselves on taking care of our customers from start to finish and beyond. We are so glad Brock and our Customer Care Team are providing you prompt service, and we appreciate that you would recommend us! We hope to hear from you years down the road if you ever want to build again. ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional Builders
- Thomas B.
- Verified HomeBuyer
- April 03, 2024
- Plainfield, IN
We love our Drees home. This is our first experience building a house as we as have bought used in the past. We wanted a certain style and top quality construction and they delivered. Their attention to detail and energy efficiency is amazing. Every step of the process the teams were amazing.
Drees Homes responded:
Thomas - Congratulations on your new Drees home! We strive to provide a seamless and enjoyable home building experience from start to finish, and we are so happy our Trescott team exceeded your expectations. We wish you all the best!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Working with Jake Olvey
- Justin J.
- Verified HomeBuyer
- April 02, 2024
- Westfield, IN
When my wife and I were deciding to buy, we never imagined we would end up buying a new build, until we walked into our first Drees home. The details, quality of work, and overall communication with our building supervisor, Jake Olvey, was incredible. We are so glad we got to buy from Drees and look forward to having our forever home!
Drees Homes responded:
Justin - We are so glad to hear that Jake provided top-notch customer service throughout your new home build, and we will be sure to share your review with him so he knows his hard work is appreciated. We're honored you chose us to build your forever home, thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
builder was easy to work with and accommodating in concerns and findings during build process from dirt dig to final landscaping. Easy to communicate with and friendly and understanding of our concerns.
- Charles G.
- Verified HomeBuyer
- March 29, 2024
- Westfield, IN
All in all, the building process was great. I enjoyed the opportunity to work with the builder and review building process unhindered which was great. The quality of the materials used was good and reputable Brands. The one thing I was disappointed in was the Quality of Craftmanship during the building process. A lot of mistakes and do overs that could have been avoided if there was a full-time superintendent during building process to review drawings and related structure to be sure work crew understood (in Spanish) the trade activities for the day. This would have prevented poor ...
Drees Homes responded:
Charles - First and foremost, we are thrilled to hear you are satisfied with your Drees home and that you feel your selections and appliances are top of the line. We appreciate you sharing such thoughtful and valuable feedback with us, as it helps us improve the home building experience. Please know we have shared your review with our Indianapolis-area leadership team so that they are aware of your review. We wish you all the best as you begin this next chapter - thank you! ...
Total Score 5
Quality 2
Trustworthiness 5
Responsiveness 5
Builder did a great job on house. He has been very responsive to issues.
- Kenneth S.
- Verified HomeBuyer
- March 28, 2024
- Westfield, IN
overall very good job. had a few issues with the garage doors but they are working on them
Drees Homes responded:
Kenneth - Thank you for sharing your thoughts with us! We're glad to hear the team is working quickly to tie up any loose knots. Please know you can always reach out to our Customer Care Team via phone or email, should you need anything else.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Home Consultant
- Eric P.
- Verified HomeBuyer
- March 27, 2024
- Westfield, IN
We’ve worked with Lisa, buying our previous Drees Home & she’s phenomenal! Our building contractor that we started with, Andy, was great too! We’ve had some new construction issues with this house & that hasn’t been pleasant.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Too many unsupervised subcontractors
- Ann T.
- Verified HomeBuyer
- March 19, 2024
- Westfield, IN
Several plumbing errors as the plans were not followed and had to be revisited.
Drees Homes responded:
Ann - Thank you for taking the time to share your thoughts with us. We have shared your review with our Indianapolis-area leadership team, and it is our understanding that our Customer Care Team is aware of your issue and is working with you to resolve. Our team looks forward to meeting with you next month for your follow-up visit, however, please know you can always contact Customer Care if you need anything in the meantime. ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Beautiful and Comfortable Home!
- Susan W.
- Verified HomeBuyer
- March 07, 2024
- Westfield, IN
The home is beautiful and more than we expected. The model we chose has a lot of thoughtful design features that are important into today's homes, i.e., ample storage space, functional kitchen design, large windows throughout, and attention to detail. We couldn't be more pleased.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Project Manage
- William B.
- Verified HomeBuyer
- February 26, 2024
- Westfield, IN
The Project Manager was great to work with. Kept us informed regularly about the progress on our home and what to expect along the way. He was easy to communicate with and promptly addressed any concerns along the way.
Drees Homes responded:
William - Thank you for taking the time to share your thoughts with us. We are so glad to hear our Builder, Seth, was instrumental in making your home building experience a seamless and enjoyable one. Congratulations on your new Drees home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The worst
- Chris M.
- Verified HomeBuyer
- February 13, 2024
- Mc Cordsville, IN
Nothing but smoking mirrors and lies
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Don
- Donald L.
- Verified HomeBuyer
- February 13, 2024
- Westfield, IN
The experience with Drees was outstanding. The experience began with a knowledgeable and thorough salesperson to a detailed and organized project manager. They made the building process very smooth. They dealt with any of our concerns promptly and there were very few. Communication was fluid and always welcomed. The end product was very high quality and we could not be more satisfied.
Drees Homes responded:
Donald - We are absolutely thrilled to hear your home building experience was smooth and enjoyable. Thank you for taking the time to share your feedback with us, especially as it relates to your Market Manager and Builder. We'll be sure to share your review with the team so they know their hard work did not go unnoticed. We wish you and your family all the best as you settle into your new Drees home! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not great!
- Anonymous
- Verified HomeBuyer
- February 06, 2024
- Mc Cordsville, IN
Our salesperson Lisa was less than helpful or professional. Our home had construction errors. We're still waiting for items to be fixed which is disappointing. We wanted to love this process but it has been emotionally draining at this point.
Drees Homes responded:
Hello - We strive to make the home building experience seamless and enjoyable, and we are sincerely sorry that we missed the mark for you. In sharing your feedback with our leadership team, we are under the impression that our Customer Care Team is aware of your concerns and is working with you to rectify the issues. Please know our Customer Care Team is available by phone or email, should you have any additional concerns. ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
Meh.
- Susan W.
- Verified HomeBuyer
- January 30, 2024
- Noblesville, IN
It’s a very expensive duplex. I know home prices have increased but I literally paid the same price in 2016 for a freestanding home in Zionsville. I have enormous cracks in the ceiling and the mason completely messed up the FP.
Drees Homes responded:
Susan - Please know customer satisfaction is very important to us, and we are committed to looking into your concerns as quickly as possible. Please reach out to our Customer Care Department by phone or email so that we can assist you.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Overall good experience (first time build), would be more attentive to certain aspects if we were to do it again.
- Anonymous
- Verified HomeBuyer
- January 20, 2024
- Mc Cordsville, IN
Customer service was very high and they were quick to address/resolve issues or concerns. Some subs did not meet our workmanship quality expectations but probably same across the board with any home builder. In general though good quality materials and workmanship. Felt we paid a premium price and there was no negotiation. Granted materials had gone up a lot during pandemic but lumber dropped a lot early 2023 from all time highs and our timing was such that we felt some room should have been available. We feel it will be some time before we build any equity but that may be true of any ...
Drees Homes responded:
Hello - First, we are very happy to hear you received excellent customer service from our team. We pride ourselves on making the home building experience seamless and easy. That said, we sincerely apologize some of the work fell short of your expectations. Please know that our Customer Care Team is always available to assist you, and if you have any specific concerns, please reach out to your Representative by phone or email so we can work toward a resolution. ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
The builder was on vacation when I did the final walk through. The builder who did my final walk through was great. He addressed the immediate issues before the closing.
- Sally M.
- Verified HomeBuyer
- January 03, 2024
- Westfield, IN
I was fortunate to working with a team of people who came together to get me into my home on my timeline. I have my 60 walk tomorrow. I only have a few items to be addressed.
Drees Homes responded:
Sally - We're glad to hear your Builder was such a great resource for you! Please know if anything comes up, your Customer Care Team is available to assist you. Thank you for taking the time to share your experience with us.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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