Drees Homes Reviews in Cincinnati, KY
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What Cincinnati Homeowners Have to Say About Drees Homes.
Read all 238 verified reviews from homeowners that built a new home with Drees Homes in the Cincinnati area. Cincinnati homeowners have rated Drees Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Drees Homes
has 4.3 out of 5 stars in Cincinnati Area
238 Reviews in Cincinnati Area
Drees Homes in Cincinnati Area
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Customer Reviews
Problems after closing never got completed
- Anonymous
- Verified HomeBuyer
- May 08, 2025
- Walton, KY
Problems after closing were never completed
Drees Homes responded:
Hello - Please know we take reviews from our customers very seriously, and we have escalated your review to our local team. If this is regarding your yard installation, our team is working diligently to have yards completed as quickly as possible, weather permitting. If you have additional concerns, please reach out to our Customer Care Team by phone or email so that we can assist you. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Becky
- Rebecca S.
- Verified HomeBuyer
- May 07, 2025
- Alexandria, KY
They nickel and dime you and at the end of the day you end up replacing showerhead etc.
Drees Homes responded:
Rebecca - We take customer feedback very seriously, and we have shared your review with our local leadership so that they are aware. If you are having issues with your shower head, please contact Customer Care by phone or email so that we can assist you as quickly as possible. 
Total Score 2
Quality 1
Trustworthiness 5
Responsiveness 1
First time Drees customer.
- Janie H.
- Verified HomeBuyer
- April 30, 2025
- Lebanon, OH
I would highly recommend using Drees as your builder. The craftsmanship is top notch.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best experience
- Heather C.
- Verified HomeBuyer
- April 30, 2025
- Walton, KY
Everything was good until we closed. Once we closed, outstanding issues have been pushed to the back burner. We’ve had to repeated ask for follow up. We have major drainage issues in our yard which have yet to be resolved. Concrete subs were terrible. Porch step has yet to be redone and repoured because it was done incorrectly. All of the extenuating issues have outweigh the good at this point.
Drees Homes responded:
Heather - First, we apologize for any frustration you have experienced regarding outstanding issues. Customer satisfaction is extremely important to us, and we have shared your review with our local leadership team so they are aware of your feedback. Our Customer Care Manager advised that our team is scheduled to conduct your 90-day review on May 5. Please know we will be prepared to go over all of your concerns in detail so we can address them as soon as possible. ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Glade it’s over
- Jim N.
- Verified HomeBuyer
- April 29, 2025
- Burlington, KY
Get everything in writing. After you sign reality sets in. Market manger’s job is to sell regardless of integrity.
Drees Homes responded:
Jim - Please know we take feedback like this very seriously, and we have shared your review with our Northern Kentucky-area leadership team so that they are aware. Quality and customer satisfaction are of the utmost importance to us. If you have specific concerns about your home, please do not hesitate to call or email Customer Care so that we can assist you as quickly as possible. ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Lack of respect of working customers
- Terry M.
- Verified HomeBuyer
- April 24, 2025
- Walton, KY
Drees does not respect the customers time from scheduling meetings, contractors showing up without prior notification post-close, to lawn completion. We have been left with a dirt yard for going on 3 months after closing. For dog owners, this defeats the purpose of purchasing a home and has left us with an absolutely miserable experience. We have had to take time from work, rearrange schedules, and make arrangements for our dogs to be cared for with no end in sight. While we are incredibly happy with the quality, our experience has overshadowed the quality leaving us regretting our ...
Drees Homes responded:
Terry - First, we sincerely apologize for any inconvenience this has caused, as customer satisfaction is a top priority for us. We have escalated your review to our local team, who advised that they have your yard scheduled to be installed next week, weather permitting. Please don't hesitate to reach out to Customer Care if you need anything in the meantime. ...
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
none
- Anonymous
- Verified HomeBuyer
- April 19, 2025
- Union, KY
The quality of finish work was subpar and disappointing. There was a general lack of quality control in finishing our home. It has required numerous onsite visits by Drees and their subcontractors. For the amount paid, new construction homes should have much better quality. We understand in any new construction there wilkl be minor items, but our home had everyting from poor flooring installation, forgotten items, poor HVAC, missing critical mechanical items, severely poor drywall and mud work, tile and chauking and grout work was sloppy. Overall, we regret our purchase of this Drees home.
Drees Homes responded:
Hello - We take feedback like this very seriously, as we strive to deliver quality homes our customers love. Please know we have escalated your review to our local leadership team, who advised that our team is working diligently to rectify your concerns. Unfortunately, some items are on backorder, but we are working as quickly as possible to resolve any issues. Should you need anything in the interim, please contact Customer Care by phone or email so we can assist you. ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Good experience
- James M.
- Verified HomeBuyer
- April 17, 2025
- Batavia, OH
We had a good experience and are enjoying our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mike&Lora
- Michael J.
- Verified HomeBuyer
- April 17, 2025
- Walton, KY
We love our new Drees home! The quality and workmanship is outstanding!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dylan was great to work with.
- Jeffery B.
- Verified HomeBuyer
- April 16, 2025
- Walton, KY
Our builder was great to work with. He kept us up to date on the progress during the build and addressed any questions or concerns we had in a very timely manner.
Drees Homes responded:
Jeffrey - Congratulations on your new Drees home! We are thrilled to hear that Dylan helped make the process easy and enjoyable for you, and we wish you all the best as you begin this next chapter in your new home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
We needed a house pretty fast
- Rayfield M.
- Verified HomeBuyer
- April 02, 2025
- Harrison, OH
We needed to get a house fast with plenty of room… Drees delivered great… a great house with super fast closing and service
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great, not perfect
- Anonymous
- Verified HomeBuyer
- April 02, 2025
- Alexandria, KY
For what we spent on our new house, it's really good. Some inconsistent communication btw original sales person, building sup, new sales person...
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Great Experience
- Andrew H.
- Verified HomeBuyer
- March 26, 2025
- Latonia, KY
It was a great, easy, and fast experience. Everyone was very helpful and responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our dream home completed ahead of schedule
- Anonymous
- Verified HomeBuyer
- March 25, 2025
- Monroe, OH
We looked at multiple builders in our area, and Drees clearly delivered the highest value. Our sales rep was attentive and informative. The design center is fantastic, and our designer greatly helped in the decision-making process. Our builder was on top of organizing multiple work crews and quickly handled most concerns that we raised. We've had some minor issues in the house completion, but all-in-all a very positive experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Review of our new home
- Patrice R.
- Verified HomeBuyer
- March 14, 2025
- Lebanon, OH
Overall the home is as expected. There have been issues with the quality of some materials (windows leaking) and sub work that was completed in home. We are return customers and have had more issues with this home.
Drees Homes responded:
Patrice - Please know we take feedback from our customers very seriously, as quality and satisfaction are of the utmost importance to us. We shared your review with your Builder and Construction Manager, and our team advised that your yard is scheduled to be completed. Should you have any additional concerns, please know our Customer Care Team is always available to assist you. Please feel free to call or email our team with any concerns. ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Nice homes
- Anonymous
- Verified HomeBuyer
- March 05, 2025
- Walton, KY
Great follow up process after purchase
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Treated Well, Disappointed in workmanship for price paid
- Lawrence K.
- Verified HomeBuyer
- March 05, 2025
- Union, KY
We were treated well by the Drees staff, just disappointed on the quality of the interior drywall work given the price of the home.
Drees Homes responded:
Lawrence - Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with our team. We truly value your input regarding the interior drywall work, and we apologize that it didn’t meet your expectations. We will review your comments with our team, and if you’d like to discuss your concerns further, please don’t hesitate to reach out to us directly via your Customer Care Team. ...
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Slow to respond
- Pete W.
- Verified HomeBuyer
- February 26, 2025
- Union, KY
The lack of urgency to fix the items found at the week before closing walk through has been disappointing… we highlighted ~15 items and we are approaching 99 days and we still have items open. The lack of respect by some of the subcontractors has been shocking as they fix one item and damage another item that requires someone else to come fix it.
Drees Homes responded:
Pete - Thank you for sharing your feedback. Please know that we take these matters seriously and aim to address any outstanding items in a timely manner. In reviewing your feedback with our local team, it is our understanding that the remaining items are seasonal and must be completed in the spring. Our team is committed to working with you to ensure these get completed as soon as possible. Should you need anything in the meantime, please feel free to contact your Customer Care Team. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great experience
- Andrew H.
- Verified HomeBuyer
- February 19, 2025
- Independence, KY
The process end to end was great. Great communication, design selections, and updates. Anytime I had a question/concern, our builder responded and we could walk though the topics.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible
- Anonymous
- Verified HomeBuyer
- January 04, 2025
- Alexandria, KY
The house craftsmanship is terrible seriously 90% of the stuff in this house looks like a blind man did it.I will never buy drees the rest of my life. For the price of the house they cut corners every way they could
Drees Homes responded:
Hello - We take customer satisfaction very seriously, and we have escalated your review to our Northern Kentucky-area leadership team. We pride ourselves on quality craftmanship, so we sincerely apologize if your new home did not meet your expectations. Please know our Customer Care Team is committed to assisting you with any concerns you may have. Please call or email your Customer Care Team so that we can assist you as soon as possible. ...
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Summer 2024 purchase
- Jeffrey B.
- Verified HomeBuyer
- December 22, 2024
- Hebron, KY
Overall happy with our experience. The Market manager was very responsive. Design center rep also very helpful. Overall quality is good; however, baseboards are made from particle board type material - already chipping after 2 months. We’re not happy with microwave/oven combo. The power level of the microwave is too low and controls take too many touches to accomplish a quick warm. Since the controls are shared, the oven is cumbersome to use too. Be sure to try out the design center appliances to ensure you like them. Having some electrical issues but Drees has been quick to help. ...
Drees Homes responded:
Jeffrey - We are committed to providing exceptional customer service, so we are thrilled to know our Market Manager and Design Consultant were communicative and helpful. Please know our Customer Care Team is always available to assist you with any concerns you might have, please feel free to email or call so we can assist you as quickly as possible. ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great working with Jen
- Lily W.
- Verified HomeBuyer
- December 12, 2024
- Alexandria, KY
Jen always kept us updated on the homebuilding process and was specific with the details needed for our build.
Drees Homes responded:
Lily - Thank you for taking the time to share your feedback with us. We are happy to hear that Jen was such an excellent resource for you throughout your home building journey, and we wish you all the best as you begin this next chapter!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Loving our new home
- Jaime R.
- Verified HomeBuyer
- October 02, 2024
- Alexandria, KY
Overall we are very happy with our new home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Outstanding building experience!
- Mark H.
- Verified HomeBuyer
- September 17, 2024
- Lebanon, OH
This is the sixth new house we’ve built. By far, our experience with Drees was the best! The sales process, selection process, and building process were all very organized, professional, and well run. Our building supervisor, Clayton, was the best we’ve ever worked with!
Drees Homes responded:
Mark - Congratulations on your new Drees home! Thank you for taking the time to share these kind words about Clayton. We will be sure to share your review with him so he knows his hard work did not go unnoticed. We wish you all the best as you settle in to your new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great up until closing
- Elizabeth Y.
- Verified HomeBuyer
- September 17, 2024
- Fort Thomas, KY
We received an absolutely filthy house that took me hours to clean when I should’ve been able to unload and unpack boxes. We’ve had issues come up since closing Which have not been handled in a timely manner at all. It was such a great Experience up until the closing and now I feel like Drees has completely dropped the ball.
Drees Homes responded:
Elizabeth - Please know we take customer concerns very seriously, and we have escalated your review to our Northern Kentucky-area leadership team. Our Customer Care Manager advised he will be contacting you directly in the coming days to discuss any concerns you might have. Thank you for taking the time to share your feedback with us. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
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