- New homes
- Drees Homes
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- Cincinnati, KY
Drees Homes Reviews in Cincinnati, KY
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What Cincinnati Homeowners Have to Say About Drees Homes.
Read all 251 verified reviews from homeowners that built a new home with Drees Homes in the Cincinnati area. Cincinnati homeowners have rated Drees Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Drees Homes in Cincinnati Area
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Customer Reviews
Love our new patio home!
- Christine C.
- Verified HomeBuyer
- September 02, 2025
- Alexandria, KY
The condo choices were all great options. We found one that perfectly suited our wish list. All the extras in the condo and the Drees employees (especially Sam Z) have been fantastic. We found a few craftsmanship issues, that have been corrected. Also need more parking pads and wish Drees was open to us having a club house (want from the residents). But the pool and community so far are like living in paradise.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great interaction
- Christine M.
- Verified HomeBuyer
- August 27, 2025
- Harrison, OH
Although our villa was already built from our interaction with sales to our closing everything on the Drees end was flawless and a great experience. We had to change closing by a day and they were very nice in accommodating. Their program for contingency buying g helped us from having to take a bridge loan. We only had a few issues on move in that were minor and fixed within a day. Highly recommend
Drees Homes responded:
Christine:
Thank you for sharing your experience! We’re glad the process was smooth, our contingency program helped, and any move-in items were resolved quickly. We appreciate your recommendation and are thrilled to welcome you to your new Drees home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not responsive to concerns
- Michael S.
- Verified HomeBuyer
- August 20, 2025
- Batavia, OH
We have had difficulty getting issues resolved such as drainage issues off of roof, back yard is a mess with weeds and soil is so hard grass would not grow. Company seems to short change certain areas instead of putting worth a real value for price paid
Drees Homes responded:
Michael: Thank you for sharing your experience. We take all customer concerns seriously and strive to address any warranty items as quickly as possible. Yard and drainage issues can sometimes require attention during more temperate times of the year, which may cause delays, but we want to make sure your concerns are properly resolved. Please contact our Customer Care team so we can review your concerns with you and create a work order for follow-up. ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Our builder Amanda was awesome, always listened to our concerns and got things done!!
- Brian M.
- Verified HomeBuyer
- August 17, 2025
- Union, KY
Great experience building with Drees, kept a construction timeline even with horrendous weather. Love our new home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Expensive Learning Curve
- Anonymous
- Verified HomeBuyer
- August 13, 2025
- Hebron, KY
We deeply regret not becoming more educated about how language used by realtors, builder-affiliated loan officers, purchase agreements, and even walk-through documentation can be framed to appear routine while hiding details—like room measurements that include walls and staircases rather than living space, or fees like rate locks disclosed only after commitment—leaving us paying for things we never truly received, yet always explained away with polished ease. This experience has cost us far more than we ever expected, emotionally and financially.
Drees Homes responded:
We’re sorry to hear your experience didn’t meet your expectations. While we can’t share specific details publicly, our team followed standard procedures, provided documentation, and worked closely with you and your Realtor throughout the process. When concerns arose, we offered several solutions — including the option to cancel with a full refund — but you chose to move forward, and we delivered the home as agreed. We strive to make every homebuying experience positive and our Customer Care team would be happy to speak with you directly about any remaining concerns. ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Dieudonne
- Dieudonne M.
- Verified HomeBuyer
- August 08, 2025
- Monroe, OH
I have worked with reliable people throughout the process. It is stressful but rewarding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Drees Homes is wonderful!
- Kellie B.
- Verified HomeBuyer
- July 22, 2025
- Union, KY
We had a great experience building our new home. From planning our home to the design phase and then the construction everything was incredible. Communication was exceptional. We love our new home and even after closing customer care has been fabulous. Thank you for bringing our dream to reality!
Drees Homes responded:
Kellie: Thank you for sharing your experience! We’re thrilled to hear your journey—from planning and design to construction—was exceptional. Knowing you love your new home and feel supported by our Customer Care team means so much to us. It’s been an honor to help bring your dream home to life! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New house by Drees
- John N.
- Verified HomeBuyer
- July 15, 2025
- Harrison, OH
Exactly what we were looking for at exactly the right time. Sales folks were knowledgeable and friendly, post sale warranty team rocks!
Drees Homes responded:
John, thank you so much for sharing your experience! We’re thrilled to hear that you found the perfect home at the perfect time. It’s great to know our sales team made the process smooth and enjoyable, and that our warranty team has continued to deliver the care you deserve. Welcome to the Drees family—we’re excited to be part of this next chapter with you! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our new Drees Home Exp
- Anonymous
- Verified HomeBuyer
- July 06, 2025
- Lebanon, OH
Love our new home. However, there were lots of maintenance items after we moved in. We have been here for four months and we are still waiting for some outside items to be completed. Also, during the last month, new problems have surfaced inside. The items that have been addressed so far are mediocre at best. This home doesn't compare to the quality of the home we sold.
Drees Homes responded:
Thank you for sharing your feedback. While we’re happy to hear you’re enjoying your new home overall, we’re sorry to learn about the concerns you’ve experienced since moving in. We’d like to better understand the specific items still outstanding and work toward a resolution. Please reach out to our Customer Care team at cincinnaticustomercare@dreeshomes.com so we can assist you directly. ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
Inspections required
- Emily L.
- Verified HomeBuyer
- June 13, 2025
- Alexandria, KY
Initially we signed for a home only to discover during our home inspection that the roof was incorrectly installed and there was a leak. There was water damage to multiple areas and materials to the home. A couple weeks later we stopped by the house and discovered the sump pump failed and flooded the partially finished basement. Drees fixed the issues (and a few others discovered on the inspection) but we pulled out from this house. We ended up getting another home which we haven't had many issues with but communication is terrible. We are still waiting for the yard to be placed and receive ...
Drees Homes responded:
Emily - Thank you for taking the time to share your experience. We sincerely regret the initial challenges you encountered with the first home. While we’re glad we were able to resolve those issues quickly, we apologize for any frustration you experienced. Please know our team is working diligently to get your yard completed, and you should expect to hear directly from one of our team members about your sod installation. ...
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Not all its cracked up to be
- Anonymous
- Verified HomeBuyer
- May 23, 2025
- Monroe, OH
Have had many issues during the build and also issues after. The order in which houses get different things doesnt make sense. Our yard has not been finished yet and we are living in our house, but someone who's house is just now being finished is getting a yard. For the price you pay for the house, there is lots of imperfections and below expectations on the quality. Even with upgraded paint, you cant clean it without causing discoloration. cabinets have nicks and dings all over them. Things you pay for upgrades dont get done and they are only corrected or refunded if you bring it to their ...
Drees Homes responded:
Hello - Customer satisfaction is of the utmost importance to us, and we have escalated your review to our local team to try to identify your contract. Please reach out to your Customer Care Team by phone or email so that we can assist you as quickly as possible with any concerns you may have. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Very Happy
- Astrid S.
- Verified HomeBuyer
- May 16, 2025
- Lebanon, OH
Great journey. Builder was phenomenal in so many ways & house is exactly what we wanted it to be.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Positive experience with all involved
- Dominic H.
- Verified HomeBuyer
- May 13, 2025
- Fort Thomas, KY
The Drees Team fulfilled its promise of delivering us our dream home. Highly recommend.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Problems after closing never got completed
- Anonymous
- Verified HomeBuyer
- May 08, 2025
- Walton, KY
Problems after closing were never completed
Drees Homes responded:
Hello - Please know we take reviews from our customers very seriously, and we have escalated your review to our local team. If this is regarding your yard installation, our team is working diligently to have yards completed as quickly as possible, weather permitting. If you have additional concerns, please reach out to our Customer Care Team by phone or email so that we can assist you. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Becky
- Rebecca S.
- Verified HomeBuyer
- May 07, 2025
- Alexandria, KY
They nickel and dime you and at the end of the day you end up replacing showerhead etc.
Drees Homes responded:
Rebecca - We take customer feedback very seriously, and we have shared your review with our local leadership so that they are aware. If you are having issues with your shower head, please contact Customer Care by phone or email so that we can assist you as quickly as possible.
Total Score 2
Quality 1
Trustworthiness 5
Responsiveness 1
First time Drees customer.
- Janie H.
- Verified HomeBuyer
- April 30, 2025
- Lebanon, OH
I would highly recommend using Drees as your builder. The craftsmanship is top notch.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best experience
- Heather C.
- Verified HomeBuyer
- April 30, 2025
- Walton, KY
Everything was good until we closed. Once we closed, outstanding issues have been pushed to the back burner. We’ve had to repeated ask for follow up. We have major drainage issues in our yard which have yet to be resolved. Concrete subs were terrible. Porch step has yet to be redone and repoured because it was done incorrectly. All of the extenuating issues have outweigh the good at this point.
Drees Homes responded:
Heather - First, we apologize for any frustration you have experienced regarding outstanding issues. Customer satisfaction is extremely important to us, and we have shared your review with our local leadership team so they are aware of your feedback. Our Customer Care Manager advised that our team is scheduled to conduct your 90-day review on May 5. Please know we will be prepared to go over all of your concerns in detail so we can address them as soon as possible. ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Glade it’s over
- Jim N.
- Verified HomeBuyer
- April 29, 2025
- Burlington, KY
Get everything in writing. After you sign reality sets in. Market manger’s job is to sell regardless of integrity.
Drees Homes responded:
Jim - Please know we take feedback like this very seriously, and we have shared your review with our Northern Kentucky-area leadership team so that they are aware. Quality and customer satisfaction are of the utmost importance to us. If you have specific concerns about your home, please do not hesitate to call or email Customer Care so that we can assist you as quickly as possible. ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Lack of respect of working customers
- Terry M.
- Verified HomeBuyer
- April 24, 2025
- Walton, KY
Drees does not respect the customers time from scheduling meetings, contractors showing up without prior notification post-close, to lawn completion. We have been left with a dirt yard for going on 3 months after closing. For dog owners, this defeats the purpose of purchasing a home and has left us with an absolutely miserable experience. We have had to take time from work, rearrange schedules, and make arrangements for our dogs to be cared for with no end in sight. While we are incredibly happy with the quality, our experience has overshadowed the quality leaving us regretting our ...
Drees Homes responded:
Terry - First, we sincerely apologize for any inconvenience this has caused, as customer satisfaction is a top priority for us. We have escalated your review to our local team, who advised that they have your yard scheduled to be installed next week, weather permitting. Please don't hesitate to reach out to Customer Care if you need anything in the meantime. ...
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
none
- Anonymous
- Verified HomeBuyer
- April 19, 2025
- Union, KY
The quality of finish work was subpar and disappointing. There was a general lack of quality control in finishing our home. It has required numerous onsite visits by Drees and their subcontractors. For the amount paid, new construction homes should have much better quality. We understand in any new construction there wilkl be minor items, but our home had everyting from poor flooring installation, forgotten items, poor HVAC, missing critical mechanical items, severely poor drywall and mud work, tile and chauking and grout work was sloppy. Overall, we regret our purchase of this Drees home.
Drees Homes responded:
Hello - We take feedback like this very seriously, as we strive to deliver quality homes our customers love. Please know we have escalated your review to our local leadership team, who advised that our team is working diligently to rectify your concerns. Unfortunately, some items are on backorder, but we are working as quickly as possible to resolve any issues. Should you need anything in the interim, please contact Customer Care by phone or email so we can assist you. ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Good experience
- James M.
- Verified HomeBuyer
- April 17, 2025
- Batavia, OH
We had a good experience and are enjoying our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mike&Lora
- Michael J.
- Verified HomeBuyer
- April 17, 2025
- Walton, KY
We love our new Drees home! The quality and workmanship is outstanding!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dylan was great to work with.
- Jeffery B.
- Verified HomeBuyer
- April 16, 2025
- Walton, KY
Our builder was great to work with. He kept us up to date on the progress during the build and addressed any questions or concerns we had in a very timely manner.
Drees Homes responded:
Jeffrey - Congratulations on your new Drees home! We are thrilled to hear that Dylan helped make the process easy and enjoyable for you, and we wish you all the best as you begin this next chapter in your new home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
We needed a house pretty fast
- Rayfield M.
- Verified HomeBuyer
- April 02, 2025
- Harrison, OH
We needed to get a house fast with plenty of room… Drees delivered great… a great house with super fast closing and service
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great, not perfect
- Anonymous
- Verified HomeBuyer
- April 02, 2025
- Alexandria, KY
For what we spent on our new house, it's really good. Some inconsistent communication btw original sales person, building sup, new sales person...
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
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