Drees Homes Reviews

I felt customer service took a back seat to Drees desire for additional fees (Profit)

New home is nice to have, but issues have arisen within 90 days of moving in. Questionable HOA which has never been seen or resolved issues around the property. I.e., noisy neighbors, loud parties and frequent garage sales in one home.

Overall the home is as expected. There have been issues with the quality of some materials (windows leaking) and sub work that was completed in home. We are return customers and have had more issues with this home.

Overall the building experience was good with the builder and this was primarily because of the people we worked with at the sales office, Debbie Meyers, the design center, Amanda Keefer, the builder rep, Kris Klein initially and then Anthony Lombardo later. They were all very helpful and made the building process very easy. The main complaint I have with Drees is that corporate market themselves as a "custom builder" and this is very deceptive. I have built two other homes with true custom builders and the reason I disagree with their labeling themselves custom builder is the very limited choices you have and the restricted means of selecting and buying all elements of what goes into the home. They restrict you to use only their suppliers for everything that goes into the home and you have to almost fight with them to let you go outside their supply chain to get what you want if their suppliers don't have what you are looking for. I imagine the main reason for this is that they gain monetarily from you using their suppliers. If you have never built a home before with a custom builder, you would probably not know the difference, but Drees is not a true "custom builder". Overall I am satisfied with the home but allowing more latitude in using some of my own suppliers would have made the experience better. I did go out and get appliances separately because I could not get what I wanted, ie, black stainless finish appliance thru their supplier. The credit I received for this was ridiculous. For all appliances, except for the microwave, they gave me a $1300 credit on all appliances. You can't even buy a refrigerator for this amount of money. Typical greedy corporate practices. ... More

Fast builder in the city

Responsive to issues until the house was paid for - then no response

Overall satisfied with the buying experience, except that Drees should have been considerate with some changes during the construction phase. Was charged 1k for every change. We also got charged extra for the head walls instead of being included in the base price. The homeowners are also expecting tye builder and HOA to add more street lights and provide walkways in the neighborhood.

I bought this home as a Spec home there are few things that I hope that Dress home did better job 1. Painting - Very low quality 2. Internet Ports - There is no Internet ports available in office area. 3. I have been listed this home for rent from 3 months so far not one renter , I am feeling the primary reason because of the way the address is showing wrong in several sites. a. It looks like initially whether it is Drees or Local Post used street 'Trahan Dr' for part of the 'Shrawley Ct' so now google show maps incorrectly and Zillow show it incorrect , Zillow is basically showing that this house is part of North of west field. Drees basically messed up the whole Trahan Dr the physically boards are not matching with the popular sites. 4. There is no way the price of the home justified for Rental income in any means. This is something to consider for your future ventures. At the end of the day people might not make money but everyone wants to balance money I just don't see this happening for this home. ... More

Condition of home exterior could have been better. Noise level of heat pump in the owners bedroom is unacceptable.

Septic was never explained and still can’t get information tons of drywall issues, no move in clean done and still waiting on repairs

excuses for poor workmanship like that's our vendor, is not acceptable. Someone knows how to do it right get that someone with that contractor. if your going to charge for something make sure its right and don't make excuses when its not.

Make sure with this builder that you have everything in writing and even then you're taking a chance! For the amount this builder charges for homes, you'd expect better overall experience with the process

They will change your options without informing you and pretend nothing happened. Then when you ask to have fix or changed is when the story starts getting super uncomfortable.

The work was very satisfactory. Sometimes the worksite could have been better kept.

Sales manager, Debra, was very good, helpful in many ways.

Expect the close later than planned. Design options are good and priced reasonable enough to not consider having things done by contractors later. Updates aren’t always weekly. Transition between work is not always timely. Issue resolution is sometimes quick, but not always the case. Overall not bad.

Constuction manager responsive and communicative. Workmanship, however, lacked attention to details. Painting, drywall, caulking, door alignment, window quality, and flooring installation were all below par, requiring numerous repairs/rework that are still outstanding 90 days later.

The overall experience with Drees was great. It has been 20 years since we built our last home and my expectations were high and I was probable setting myself up for a frustrating experience. Drees made the process easy every step of the way. I was very hands on during the building process and found the trades too be less than stellar. I am not sure if was related to Covid, the economic down turn or simply lack of craftsmanship. Matt (Project Manager) kept a tight lead on the trades to ensure a quality build. Matt and Amanda were the best partners to have on our side.

I do not have any comments.

Overall it was extremely pleasant until the end with a variety of issues that needed to be completed prior to close, a few needed to be done two or three times to bring it to a satisfactory level. Our contractor was responsive but the business and customer support definitely was less than ideal. And the preferred lender to which Drees has equity shares/operates separately from construction was very unreliable, resulting in confusion and extreme frustration as “good to close” was definitely fluid and difficult at best. Overall it is a beautiful home and no new construction is perfect and as long as they stick to their word of addressing issues I would say they are overall a great choice in the large scale/custom home market. ... More

Good to work with

Garage has split wood between the cylinder blocks and drywall. Master shower downstairs Door was not closing right before we closed on the house and fixed it then and now the problem continues after 2 uses of opening and closing the door.

This is our third home we have built and we found a lot corners cut along the way . Some we caught and some we didn’t till moved in. Love our house but annoying fixes happening way to often

Response time to house repairs is too long after closing. I am still waiting for appliance repair, electrical outlet follow up, and lighting replacement months after closing. Drees is unresponsive to problems and lacks staffing to follow up on problems in a timely manner.

I would like to recognize Nick J for his responsiveness to any issues I’ve had to call about. He’s fixed them quickly and efficiently. I would also like to send a big thank you to Neil for his quick response to any indoor issues. He has been a pleasure to work with