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Drees Homes Reviews

What Homeowners Have to Say About Drees Homes.

Drees Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Homes 577 homeowner reviews to learn why they are the right team to build your new home.

Drees Homes

has 4.3 out of 5 stars in All Areas

577 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.1

Responsiveness 4.1

Customer Reviews

Not the best experience.

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • DUMFRIES, VA

Overall Drees provided a good product in the end. Unfortunately, you’ll have to watch everything they do and constantly fight with Drees to get what was promised.

Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared this feedback with the appropriate people on our leadership team so that they are aware. Please feel free to reach out to your Customer Care Team if you have any specific concerns. dreeshomes

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

They had no plan

  • James - Main Contact W.
  • Verified HomeBuyer
  • July 28, 2022
  • Indianapolis, IN

Was told it would be 7-9 months. Took almost 15. Went through 3 builders and none of them ever said the same story as the last one. They liked to blame supply chain and the job market, but they spent a lot of time on rework. Dug the basement and foundation, saw that it had field tiles draining into it, and ignored it for a month while the sides collapsed. Had to excavate more and do a lot of extra backfill because of that. Most of the time we were waiting on something it was because they messed up. Wrong sized windows, wrong size doors, didn’t order enough siding, etc. Ripped out all the ...

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

Okay but not great

  • Paul C B.
  • Verified HomeBuyer
  • July 20, 2022
  • Union, KY

Worst experience we have ever had, and we have built 8 homes. Corolyn was great and so is Matt.

Drees Homes responded:
Paul - Please know we take comments from our homeowners very seriously. If you have specific items we can improve upon, please feel free to reach out to us. dreeshomes

Total Score 2


Quality 2

Trustworthiness 4

Value 1

Responsiveness 3

STRESS

  • Ana S.
  • Verified HomeBuyer
  • October 19, 2021
  • Sheffield Lake, OH

I am really disappointed on how things were when we moved in, I still can’t get over some of the things that were left unfinished. The overall experience was bittersweet

Drees Homes responded:
Ana - We take homeowner reviews like this very seriously, and we have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback. dreeshomes

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 2

Drees Homes - No body care about any issues .

  • Mafil A.
  • Verified HomeBuyer
  • October 19, 2021
  • Avon, OH

No body care about any issues .

Drees Homes responded:
Mafil - Please know that we have shared this feedback with our Cleveland-area leadership team. Please feel free to reach out to our Customer Care team directly at 440-746-6421 if you have specific concerns that need to be addressed. dreeshomes

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Excuse

  • Donna Williamson D.
  • Verified HomeBuyer
  • September 26, 2021
  • Latonia, KY

Document everything. Check on progress and quality of work frequently

Drees Homes responded:
Donna - Customer satisfaction and quality are our top priorities. Please feel free to reach out to Customer Care, should you have any specific concerns. dreeshomes

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Don't sign unless everything about the house is the way you want it.

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2021
  • STAFFORD, VA

Up until the final weeks, the experience was pretty good. However, the final weeks, and after signing has been a nightmare. Final walkthrough (one week out) had countless issues, while numerous things were still not even scheduled, to know if we should be requesting they be fixed. On the day of closing, there were trades all over the house, paint all over the floors, etc. Needless to say, the day we had been dreaming about left much to be desired. But the worse part was post closing. The builder made a list of issues to be addressed "ASAP". Of which, he said half would be done by the ...

Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared your message with our Washington DC-area leadership team so that they are aware of your feedback. Please know our Warranty Team is always happy to connect, should you have any specific concerns. dreeshomes

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Generally OK

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2021
  • Aldie, VA

The home buying experience was overshadowed by the lack of adherence and unprofessionalism related to agreed upon purchase items to the house. Additionally, minor design flaws are not easily corrected through Drees (fixing myself). Ultimately, Drees came through in fulfilling their agreement for purchased items and corrected most but not all issues.

Drees Homes responded:
Hello - We take customer feedback like this very seriously. We have shared your message with our Washington DC-area leadership team, so that they are aware of your review. Additionally, please know that our Warranty Team is always happy to connect, should you have specific concerns. dreeshomes

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 3

Lack of communication and Detail of Craftsmanship

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2021
  • Indianapolis, IN

My overall experience with Drees is they do what they can with what they are given. Their biggest issue is lower management and their contractors. Management doesn’t hold the contractors accountable and the contractors do the bare minimum to get by. You as the homeowner have to micromanage the build from the start and make sure all the items you signed for are completed. It made the process incredibly stressful and not enjoyable. Hopefully the issue can be resolved and improved upon. Hopefully making future homeowners processes more enjoyable.

Drees Homes responded:
Hello - Customer satisfaction is our top priority, and we take reviews like this very seriously. Know that we have shared your message with our Indianapolis leadership team so they are aware of your feedback. Additionally, our Warranty team is always happy to assist. dreeshomes

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

They do not address issues in a timely manner if at all!

  • Kristina S.
  • Verified HomeBuyer
  • August 31, 2021
  • Lawrenceburg, IN

You have to watch what they do closely. There were numerous mistakes that were made on the building of our home. They don’t address the issues right away either. Try wait until everything is done and then have a “fixing crew” come back to fix the issues. Bit not everything can be addressed that way and so some of our finishes did not turn out the way we would have liked. We have lived in our home for 3 months now and they still have not fixed items that we told them to fix before we closed. Despite all of the publicity surrounding them I don’t really feel like Drees cares about it’s ...

Drees Homes responded:
Kristina - We take customer feedback like this very seriously. Know that we are always looking for ways to enhance the home building experience. We have reviewed your concerns with our Cincinnati-area leadership team so they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2021
  • Hebron, KY

Overall, extremely disappointed with the poor quality of craftsmanship and lack of attention to detail. For the price of the home, there are far too many issues and quality issues to be pleased.

Drees Homes responded:
Hello - We take feedback very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Northern Kentucky leadership team so they are aware of your concern. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly. ...

Total Score 2


Quality 1

Trustworthiness 4

Value 2

Responsiveness 2

Not responsive to concerns

  • Michael S.
  • Verified HomeBuyer
  • August 20, 2025
  • Batavia, OH

We have had difficulty getting issues resolved such as drainage issues off of roof, back yard is a mess with weeds and soil is so hard grass would not grow. Company seems to short change certain areas instead of putting worth a real value for price paid

Drees Homes responded:
Michael: Thank you for sharing your experience. We take all customer concerns seriously and strive to address any warranty items as quickly as possible. Yard and drainage issues can sometimes require attention during more temperate times of the year, which may cause delays, but we want to make sure your concerns are properly resolved. Please contact our Customer Care team so we can review your concerns with you and create a work order for follow-up. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Poor Experience

  • Julie D.
  • Verified HomeBuyer
  • July 16, 2025
  • Wake Forest, NC

I feel like I have been mislead in the process of purchasing this home. I asked about having a realtor and was told I didn’t need one. In the design center, I was presented with the high end items. I didn’t realize I was making selections that put my home higher than other homes. I was sold a premium lot that I’m now dealing with kudzu which will take over my yard if not taken care of. This has been a terrible purchase.

Drees Homes responded:
Thank you for sharing your concerns. We understand that purchasing a home is a significant decision, and we’re sorry your experience has not met your expectations. Your final home price reflects the specific selections you made during the process, including a premium lot with a wooded tree line—features that typically add value and appeal. While the neighborhood’s average home price is slightly lower (by $15K), individual prices vary based on lot selection, structural options, and design upgrades. During the process, you were given the option to cancel the contract with the understanding your deposit would be forfeited, but you chose to proceed. Also, in NC, having a realtor represent you in a home purchase is not a legal requirement. The decision to proceed without a realtor was entirely yours, and we respect that choice. Our team was always available to answer questions and support throughout the ...

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

none

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2025
  • Union, KY

The quality of finish work was subpar and disappointing. There was a general lack of quality control in finishing our home. It has required numerous onsite visits by Drees and their subcontractors. For the amount paid, new construction homes should have much better quality. We understand in any new construction there wilkl be minor items, but our home had everyting from poor flooring installation, forgotten items, poor HVAC, missing critical mechanical items, severely poor drywall and mud work, tile and chauking and grout work was sloppy. Overall, we regret our purchase of this Drees home.

Drees Homes responded:
Hello - We take feedback like this very seriously, as we strive to deliver quality homes our customers love. Please know we have escalated your review to our local leadership team, who advised that our team is working diligently to rectify your concerns. Unfortunately, some items are on backorder, but we are working as quickly as possible to resolve any issues. Should you need anything in the interim, please contact Customer Care by phone or email so we can assist you. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Bad. Bad. Bad experience.

  • Anonymous
  • Verified HomeBuyer
  • February 21, 2024
  • Hamilton, OH

Subpar qualities and craftsmanship poor. Paint speckles on expensive stainless steel appliance and paint spots on dark hardwood. First month of move in, master shower water leaking into closet. After one patch up job, there was still a leak. Fixing pending. Brick walls had to be teared down and redo. Poor paint job. Lack in quality control.

Drees Homes responded:
Hello - Customer satisfaction and quality are extremely important to us, and we apologize that we fell short of your expectations. Please know our Customer Care Team is committed to rectifying your concerns and ensuring that the necessary measures are taken to uphold our standards of quality control. Should you need further assistance, please contact your Customer Care Representative by phone or email so that we can assist you as quickly as possible. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Buyer Dave

  • David F.
  • Verified HomeBuyer
  • October 13, 2023
  • Avon, IN

Would not recommend this builder

Drees Homes responded:
David - We take every customer comment very seriously, and we have shared your review with our Indianapolis-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is always available to assist you; please feel free to reach out to your representative if you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Quality issues in the build

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2023
  • Thompsons Station, TN

Punch list items are numerous with very delayed or little to no response

Drees Homes responded:
Hello - Please know that we take reviews like this very seriously, and we are always looking for ways to enhance the home building experience. Additionally, our Customer Care Team is always happy to assist you. Please feel free to reach out to your Customer Care Representative if there is anything specific we can help you with. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

It could be worse

  • Jeffrey N.
  • Verified HomeBuyer
  • December 29, 2022
  • MIDDLEBURG, FL

For better or worse another's experience may vary ...my wife and I started our Drees process in September 2021. We took possession of our home Oct 31 2022. The biggest delay was 4 months for windows. Drees would like us to believe it was a supply chain issue however every other house around us started building after we did and got their windows seemingly on time but certainly no one else waited 4 months. We personally believe someone messed up and didn't order them on time or at all until much later. There were a number of administrative errors from the start down to the time closing. The ...

Drees Homes responded:
Jeffrey - Please know we take reviews from our homeowners very seriously, and we have shared your thoughts with our Jacksonville-area leadership team so that they are aware of your feedback. Unprecedented demand for new homes - coupled with supply chain issues - has created unforeseen conditions for the home building industry. We are working vigorously with our suppliers to try to minimize delays as much as possible. Additionally, our Customer Care Team will be happy to go over your concerns during your 90-Day follow up. Please feel free to call our Customer Care Team, should you need anything in the interim. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not the experience I ever dreamed of having

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2022
  • Columbia Station, OH

Horrible craftsmanship. The builder is not taking responsibility. Won’t answer my questions. I closed and the house wasn’t even done. Took an extra month to be considered done. Don’t buy from drees. I and countless others have had a magnitude of problems.

Drees Homes responded:
Hello - We have shared your review with our Cleveland-area leadership team so that they are aware of your feedback. Please know we take our homeowners' concerns very seriously, and our Customer Care Team is always available to assist you. dreeshomes

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Drees Homes - Total lack of craftsmanship in our home - no pride in workmanship.

  • Anonymous
  • Verified HomeBuyer
  • August 29, 2022
  • Brownsburg, IN

Total lack of craftsmanship in our home - no pride in workmanship. No follow-through with site manager. Incorrect materials used, walls and trim work are curved, light switches wired randomly, no insulation in basement, floors are not even, brick and mortar sloppy and ruined porches, standing water in duct work, poor quality of lumber used, etc.

Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have forwarded your message to our Indianapolis-area leadership team so that they are aware of your feedback. Please know that our Customer Care Team is always happy to assist you with any concerns you may have. dreeshomes

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Poor craftsmanship, horrendous after closing follow-up on pending issues.

  • Anonymous
  • Verified HomeBuyer
  • October 27, 2021
  • Saint Johns, FL

Would not recommend. Low quality, just the same as most other builders.

Drees Homes responded:
Hello - We take customer reviews like this very seriously. Please know we are always looking for ways to improve the home building experience. Additionally, our Customer Care team is always happy to assist you. Please feel free to contact Customer Care at 904-493-7859, should you need anything further. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Drees Homes - I have been in this house for two months now and still have unresolved

  • Michael Thomas G.
  • Verified HomeBuyer
  • October 26, 2021
  • LEBANON, OH

I have been in this house for two months now and still have unresolved issues. Not sure why it takes so long to get things corrected. I am not interested in excuses as that is what they are - just excuses. I have an unresolved kitchen cabinet issue that should have been taken care of before closing. We are supposed to have a tree planted on the property and that is still not done. I was not aware that I would have to take care of the paint touch up issues myself. I have a crack in the dining room ceiling that I was told would be taken care of in a year, so I have to live with this for a year. ...

Drees Homes responded:
Michael - Please know that we do not take reviews like this lightly, and we have shared your message with our Cincinnati-area leadership team so that they are aware of your feedback. Additionally, our Customer Care team is always happy to connect with you. Please feel free to reach out to our Customer Care team at 859-578-4282. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Beautiful home as long as you don't look too close

  • Erin P.
  • Verified HomeBuyer
  • October 19, 2021
  • Avon, OH

While we love our home and its location, our experience building with Drees was horrible. From the salesperson lying to us about the lots that were sold, to our project manager who did not follow through on most things, we have spent several hours, days and nights trying to get Drees to follow through on outstanding items in our home. Our 60 day list had over a hundred items that need addressed. I'm hopeful they follow through.

Drees Homes responded:
Erin - Please know that we do not take reviews like this lightly, and we have shared your feedback with our Cleveland-area leadership team. Our Warranty Team is working diligently to address your concerns. dreeshomes

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lack of communication, lack of concern and poor craftsmanship

  • Anna Elizabeth P.
  • Verified HomeBuyer
  • September 29, 2021
  • Latonia, KY

Document every conversation and stay on top of everything throughout the process. Inspect the home in DETAIL before you close. We did not feel as if our concerns were heard during the build and many are still being completely disregarded now that we have closed. Best of luck!

Drees Homes responded:
Anna - We take customer feedback very seriously, and we have shared your message with our Northern Kentucky leadership team, so that they are aware of your review. Please know our Warranty Team is happy to connect with you; please feel free to reach out via the customer care phone number, should you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Drees Homes - there were several items incomplete by the time of closing and

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2021
  • Lebanon, OH

there were several items incomplete by the time of closing and its been more than 3 months since closing and i still have pending items.

Drees Homes responded:
Hello - Please know we take customer feedback very seriously, and we have shared your review with our Cincinnati-area leadership team so that they are aware. Additionally, our Warranty Team is always happy to connect with you. Please feel free to reach out via the customer care phone number, should you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2