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Fulton Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Fulton Homes.

Read all 334 verified reviews from homeowners that built a new home with Fulton Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Fulton Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Fulton Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Fulton Homes

has 4.2 out of 5 stars in Phoenix-Mesa Area

334 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4.3

Responsiveness 4

Customer Reviews

The lack of communication, and just not caring about their customer.

  • Lance H.
  • Verified HomeBuyer
  • January 27, 2021
  • Gilbert, AZ

You need to stay on top of your home from day one. Check in with PM, walk home daily. They don't care about the quality of work provided by their workforce.

Fulton Homes responded:
Lance,
Thanks for sending in your survey. t appears that we fell short in the daily construction of your home. for that we are sorry. If there are any other items that need attention, please use your MyFultonHome account.

Sincerely,

Fulton Homes fultonhomes

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Horrible wait times, quality issues

  • B. P.
  • Verified HomeBuyer
  • July 13, 2021
  • Queen Creek, AZ

From day one we had appliances missing. Washer and dryer took over a month to be installed and then to find out the laundry cabinets were not the right height. Walls are warped, grout has bubbles that have popped through, and the wooden stair bannisters are cracked. To top it off we recently had a dust storm and found out the door seal on the front door was bad. Dust and dirt flew throughout the entry way. We also found out our house was not built on the correct landscape drainage slope so we have pools of water 3 days after the storm.

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

How absolutely awful and eye piercing they made it.

  • Brittany H.
  • Verified HomeBuyer
  • March 11, 2021
  • Gilbert, AZ

My experience with Fulton ensured I would never purchase a new build with them again. I have absolutely no trust with what they tell you. Tom the salesman specifically was absolutely miserable to deal with. Beyond our house being delayed 3 months without a reason why the customer service was worse then I’ve experienced anywhere. I couldn’t get a resolution to any concern. I even went as far as reaching out to corporate and had no luck there. A simple phone call back would have gone a long way.

Fulton Homes responded:
Thank you for returning our survey. We can only improve our performance by listening to customers like you. I am sorry for the construction delay, as we never give out closing dates, it is difficult to determine how that perception manifests itself. If you have any issues with your home please use your MyFultonHome account to let us know what we can do. Again we are sorry that we fell short of your ...

Total Score 1


Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Fulton Homes - I would recommend getting a home inspection.

  • Lilia R.
  • Verified HomeBuyer
  • December 04, 2020
  • Goodyear, AZ

I would recommend getting a home inspection..they will not repair anything even if they acknowledge the item was defective

Fulton Homes responded:
We agree that getting a home inspection is a good idea. If there are any items that need attention, please go to your MyFultonHome account and let us know. We want you to have everything in top condition in your Fulton Home. Thank you for responding to our survey. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Terrible quality. Not proud to own...

  • Slawomir S.
  • Verified HomeBuyer
  • November 17, 2020
  • Maricopa, AZ

The worst experience ever... Uneven walls, terrible wall texture, painters who don't know how to paint, sticking out nails, leaking faucets, water damagein brand new cabinets...I can keep on going...Our doors were never painted just primed. Same with bathroom ceilings. Past 30 days after closing, and stuff still not fixed. Always excuses. I wish Mr. Fulton could come and see quality of his houses, but I think he is more busy counting his money...My invite stays open for him. Advice to every buyer, don't sign anything until they'll fix everything. Once they have your money, their attitude ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed with Fulton

  • Christopher E.
  • Verified HomeBuyer
  • April 27, 2022
  • Gilbert, AZ

I am very disappointed with Fulton’s new build experience. I understand construction shortages have been impacting builders and home buyers, however, this does not make an excuse for Fulton’s representatives to lie to their customers and cut corners during the build. Numerous major and minor issues were pointed out from the very beginning of the build to the very end and have yet to be fixed. This is unacceptable and if I would have known this is the way Fulton does business, I would have invested my time and money with a different builder. The quality and craftsmanship is horrible and the ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The quality was terrible because of project manager and sub contractors

  • Michael M.
  • Verified HomeBuyer
  • January 25, 2022
  • Gilbert, AZ

I closed on a new build and did not expect so many quality issues and lack of care to get things done correctly. The project manager was terrible which is the biggest reason for all the problems. He was completely fine signing off on my home and hoping to move on from his poor work. There needs to be a quality control person to hold project manager and subcontractors accountable. Communication was terrible and I was lied to about numerous things getting ordered and given excuses for why things are not done right. I closed on my home Dec 9th 2021 and every week since then I have been taking ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad experience .

  • Thomas F.
  • Verified HomeBuyer
  • October 26, 2021
  • Goodyear, AZ

Salespeople were great, but the trades performing the work was horrible. After close examination, work was performed unprofessionally. No attention to details.

Fulton Homes responded:
Thomas, It is good to hear that our Sales Associates were great. I am sorry we did not meet your expectations with regards with our trades. If anything is still not correct, go to your myfultonHome account and open a warranty item. Again we apologize for the inconvenience. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Fulton Homes purchase

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2020
  • Queen Creek, AZ

In my opinion, worst build quality I've ever seen from a builder who extols its virtues as a quality home builder. Regardless if new construction, use a reputable home inspection service and demand from builder accountability for any anomalous conditions inspection may reveal. For me, that's when Fulton representatives went into denial/excuse mode. My advice is, once buyer gets past builder's denial narrative, either walk away from purchase or remain and document defects and demand redress in a timely fashion. If I knew then what I know now about Fulton Homes poor build quality, I ...

Fulton Homes responded:
We are sorry that we did not meet your expectations with regards to the construction of your home. . Please go onto your MyFultonHome as list any items that you are concerned with.


Thanks,
Fulton Homes fultonhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1