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Fulton Homes

(260 reviews in all areas)

What Homeowners Have to Say About Fulton Homes in Phoenix-Mesa

Read the 260 homeowner reviews of Fulton Homes's new homes in the Phoenix Mesa area. Phoenix Mesa homeowners rated Fulton Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Fulton Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.3 out of 5 stars
in the Phoenix-Mesa area

260 Reviews - 13 Communities

5 ★(159)

4 ★(49)

3 ★(28)

2 ★(15)

1 ★(9)

Quality 4.2

Trustworthiness 4.3

Value 4.3

Responsiveness 4.1

Fulton Homes - Overall the experience was okay.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Greg R.
  • Maricopa, AZ
  • November 27, 2020

Overall the experience was okay. The bright spot was working with Alex. Great customer service and very personable. He gets things done.

Quality home, but typical trades

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • James B.
  • Queen Creek, AZ
  • August 02, 2020

If you've never had a new home built, there will be problems. Fulton does closely monitor the build to eliminate potential problems

Happy overall, but there are issues

Quality 2

Trustworthiness 5

Value 5

Responsiveness 4

  • Jeffery A. C.
  • Goodyear, AZ
  • October 26, 2021

It appears that several of the subcontractors Fulton used did not do a good job. There are many finish issues we are still working through: many paint problems, unfinished wall corners and baseboard ends, and grout issues to name a few. We are happy with our new home, but the number of minor errors is frustrating. In some cases we may choose to live with the issue because now that we are moved in fixing them is difficult. ... More

Fulton Homes - Although we are still waiting for items to be addressed, I think

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Larry H.
  • Gilbert, AZ
  • August 10, 2021

Although we are still waiting for items to be addressed, I think everyone is doing the best they can. Material shortages and Covid is not helping. The biggest disappointment was working with Poco Verde landscaping. Customer Service is very lacking and working with Peggy was very unrewarding. We always felt that we were putting her out. We ended up going to another company to get our backyard landscaping done as Poco couldn't give us time. It would be nice if we had more than one company to choose from. They behaved as though they didn't have to work for our business. Basically, it was, "if you don't like it, go somewhere else". So we did. ... More

Fulton Homes - It Can Be Frustrating Building During a Pandemic.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • William H.
  • Surprise, AZ
  • August 03, 2021

Frustrating building during a pandemic. Many issues were related to the supply chain. We would have appreciated a more responsive effort to "keep us in the loop" related to building and supply delays regarding our home. Our sales person, Susan, communicated as well as possible...she just did not have the information, from others, that she needed to keep us informed. We are still, after closing, waiting on items to be finished and delivered. Post close, the building superintendent has been fantastic and very accessible for us. This is much appreciated. ... More

Finished house on time.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Delvin E. M.
  • Maricopa, AZ
  • July 29, 2021

This is our 2nd home with Fulton. We've enjoyed both.

Good quality builder

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Lyle E. R.
  • Maricopa, AZ
  • April 15, 2021

Good quality builder. Our seller rep Rob was fantastic and we were treated great. Pricing a little high but worth it in the end product.

Fulton Homes - Overall Fulton builds a good home.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Melina S.
  • Maricopa, AZ
  • January 26, 2021

Overall Fulton builds a good home. I really enjoyed working Ed. I wish the landscaping design had been included in the home buying process and that a few finishing touches were completed with a greater degree of quality. It is a bit of a hassle to have to arrange for completion of your front yard landscaping. You are given a timeline to get HOA approval on the design beforehand then you must pay out of pocket, then you must get HOA approval after completion before you are reimbursed funds Fulton leaves in care of the HOA. If you can't get the work completed within the specified timeframe you forfeit them and you will not be reimbursed for what you had to pay out of pocket. I have had to make multiple calls to ensure the HOA got my approval out in a timely manner and, I have had to stay after the landscaping company to ensure they get started in a timely manner. I am now over two months out from closing and my yard is still bare. That being said I am excited to see what my yard looks like once it is completed and I anticipate that it will be completed prior to the deadline. ... More

Fulton Homes responded:
Melina ,

We purposely do not get involved in landscaping as we want you to be able to choose the company that you want to work with, not the one we want to work with. We have found that most buyers are satisfied with that arrangement.


Thanks,

Fulton Homes fultonhomes
... More

Fulton Homes - Tile floor laid after floor trim on walls leaving poor paint

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • David B.
  • Goodyear, AZ
  • December 06, 2020

Tile floor laid after floor trim on walls leaving poor paint trim. cabinet door finish not consistent. bottom door weather strip damaged during construction. Patches in walls paint obviously outstanding.

the staff members were great and always taking care of the issues.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Adrian L.
  • Goodyear, AZ
  • December 05, 2020

The builder is very good and the staff are great. I would not recommend Homeowners Financial we went through a very rough and awful process,They were very rude and no patience at all. Not knowledgeable at all. Never heard from them after 6 months. Thanks to Albert we were able to buy our house through OnQ Financial with Phyllis awesome team definitely recommend it. Thanks to them they were able to make it happen. Also the painters forgot about our back home to painted. We ares till waiting for them. Also Poco Verde wouldn't recommend them as well, I'm waiting for a month for when they are going to start the front yard and the designer forgot to submit the paperwork to AAM. I started the process since June. They are barely send the papers after I contacted the community manager many times then they contact her I almost lost the deposit from the front yard with AAM. But overall we are enjoying our home. Great location. ... More

Fulton Homes - Happy with process from start to finish.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Robert E.
  • Queen Creek, AZ
  • November 10, 2020

Happy with process from start to finish. Would

Efforts to correct issues

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Goodyear, AZ
  • November 05, 2020

Was disappointed in workmanship

Inaccurate updates on our digital schedule

Quality 5

Trustworthiness 3

Value 4

Responsiveness 4

  • David M.
  • Maricopa, AZ
  • November 04, 2020

Be prepared for parts of your contract to not be completed by the closing date.

Seemed to build the best home among other builders

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Kathrine B.
  • Maricopa, AZ
  • October 10, 2020

Liked the ability to semi customize our home and choose options where other builders give you a cookie cutter home.

Great buying experience

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Edward E.
  • Queen Creek, AZ
  • August 18, 2020

Marc was awesome helping us with the minor issues we found during inspection and after we moved in.

If you were celestial beings I would give you 5 stars...but you are mortal so perfect is impossible...

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Sam W.
  • Queen Creek, AZ
  • August 04, 2020

Easy to work with...Available to assist...great quantity of options to select from...Resolved to do the best in the construction process...

Fulton Homes - Fulton Homes are beautiful.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • Talia S.
  • Maricopa, AZ
  • July 21, 2020

Fulton Homes are beautiful. I recommend them to anyone looking for a new home

Decent home at a fair price in a great location.

Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

  • Theodore J.
  • Goodyear, AZ
  • May 12, 2020

The thing we love most about our home is that it increased $10,000 in value by the time they completed it from what we paid for it. Other features that Fulton homes have that a lot of other builders do not is the wood blinds that are standard throughout the house, the WiFi thermostat, and all the lights are LED. I also loved the huge 8'x 42" entry door. However, we were disappointed in some of the work the subs did. NOBODY cleaned up after themselves. The drywall mess was not cleaned up before the painter sprayed our trim work, resulting in chunks of debris on our trim. Floor tile was installed before they finished painting and no drop cloths were used. Mortar buckets were washed out over the sidewalk pavers leaving stains. Paper and garbage was dropped inside and out wherever subs were working and not cleaned up. The building supt made sure these items were fixed before we moved in, but if Fulton is going to toot their workmanship these issues need to be addressed. ... More

Nice quality home

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Linda S.
  • Maricopa, AZ
  • April 29, 2020

Fulton home buying process met my expectations and the finished home looks beautiful and well made.

Nice house but poor overall quality control while being built.

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • Anonymous
  • Maricopa, AZ
  • April 22, 2020

I do love this new house but there are a lot of "buts." This is the third new house we have built - the other two were in Florida. Quite a difference. Some of the workers who built our house were very sloppy and careless. They opened the front door at one point and punched a huge hole in the wall with the doorknob. The garage floor has numerous stains from carelessness with materials. The builder was responsible for landscaping the front in Florida - and we had beautiful palm trees and plants. Fulton does none of the landscaping but offers $2500 when the owner finishes landscaping the front. To do a comparable job to what we had in Florida cost much more than $2500. I don't understand why cement block is not used to build houses in this heat and termite country. I had never seen a house built with sheets of Styrofoam used for insulation! Looks like two people did the texture on the walls - one from the top and one on the bottom. They met in the middle leaving a definite line. We had this redone. Wherever painters had to patch and re-paint it looked like they used a different type of paint - shiny finish as opposed to flat finish. We had this redone. Our beautiful granite counter top was not sealed! Water soaked right into it. Had to have it resealed. The outside trim under the roof needed to be repainted. The first painter who came to repaint talked on his cell phone the whole time and the paint job looked bad when he finished - many missed places. The second painter did a wonderful job. Poor quality control over all. Alex was our "go-to" person for the first 30 days. He was very responsive. ... More

Fulton Homes responded:
Thanks for sending in your review of us, While it is difficult to compare construction practices in different parts of the country, ultimately the customer decides on how a home will be constructed in each part of the country. Thank you for your comments about Alex. If there are any construction issues that have not been resolved, please e-mail customercare@fultonhomes.com and we will investigate.
Thanks,
Fulton Homes fultonhomes
... More

Sales and Superintendent are excellent

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Shawn O.
  • Queen Creek, AZ
  • August 17, 2021

Our sales agent Jack is Fantastic. Our Superintendent Pat is very responsive and personable. The home price and value are good. When we moved in we had to clean. It's like they forgot to send the cleaner. Grout on the baseboards is pretty tacky. No care was taken with touch up paint as there were paint droplets all over the floor throughout the house. Our microwave hasn't worked since we moved in but we have to wait a month for a repair person? Overall it's a good house. Pat and his crew are ready to address issues. ... More

Fulton Homes - A willingness to fix issues with the home

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • David S.
  • Queen Creek, AZ
  • March 31, 2021

A willingness to fix issues with the home

The homes come with a lot of options available.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Samuel W.
  • Goodyear, AZ
  • January 26, 2021

The sales associates don’t really have an idea of how long it will take to complete the build. I was told it’ll be done in November and I ended up receiving my keys Thanksgiving week.

Fulton Homes - After our 30 day of occupancy, we still have incomplete items

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Maricopa, AZ
  • November 05, 2020

After our 30 day of occupancy, we still have incomplete items from initial walk-thru. These include cabinet replacement and scratches. There are also paint touch ups and door sanding and painting that need to be completed. We must say we are very disappointed in interior door and cabinet quality. The stucco and paint repairs to popouts were very sloppy. The wrong paint was used. You can see exactly where repairs were made. These concerns remain on on the punchlist. ... More

Very nice construction and super friendly sales group.

Quality 5

Trustworthiness 4

Value 5

Responsiveness 1

  • Gayle N.
  • Maricopa, AZ
  • September 29, 2020

A struggle to get follow up after move in. Small repairs are difficult to get addressed. Can’t file work orders if they don’t close the last one. Only one request can be submitted at a time, even if they ignore your current request, your blocked from reporting issues, such as small leaks and it seems they are just very busy. ... More