Highland Homes Reviews

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment

Great Customer service. Valerie was Great in the process.

Kate and the building team were awesome.

We spent a good amount of money on our home and when we finally moved in, we were and still are disappointed by how many issues we are having in the home already. We have only lived there for two months. The quality of work is subpar. It seems like they rushed the job at the end and used subpar materials to get the job done. Perhaps they didn’t have access to the better materials due to COVID but that shouldn’t result in our home already have cracks in the paint and doors not being able to be closed and opened correctly, including the front main door. The tubs are already peeling. The caulking in many areas are embarrassing. The bathroom tiles that we paid extra to upgrade are uneven. There’s a lot of cosmetic issues with the painting they did in the house. We are still working on a list of things that need to be corrected. The issue is it’s hard to be home every time to have things fixed. But overall, it’s disappointing to have spent over 8 months anticipating our new home and still have to keep going back and requesting things be fixed. ... More

Laurie and Brody make a great team to work with when purchasing a new home. Both of them were extremely responsive during the build and quickly looked into and answered any questions we had. We highly recommend them and Highland Homes!

Overall the experience was great, due to Covid things got delayed but that was understandable and in the end I feel we closed on a pretty great home. Are there some things that the quality is not what we expected, definitely but hopefully Highland will work through them with us

Lindsey was soooo wonderful to us. She was always willing to help answer anything we needed and if she didn’t know the answer she immediately work to find it out for us.

Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience.

My experience started off great, but once we got close to the end to close that's when we had issue with getting items completed. The sales person was great she did the best she could to get items addressed. However, the construction team was slow and unresponsive to getting items ready for a final walkthrough. Things weren't ready until 5 minutes before we had to close.

Had the best experience. Got an awesome home at a great price! Ashley, our sales person and Jason, our builder went out of their way to help us. They are willing to customize your home the way you want it and make changes on the fly. We would definitely buy a Highland Home again and for sure would love to work with them again.

Better designs then the competition. They entertained some custom changes that other builders would not. However, the title work and finish was not finished completely. Disappointing for the price point. We still have a list of I Owe Yous from the builder months after moving in.

They are really good and stand out for their name.

From the start Kathi Miller was a joy to work with to help us find the right floor plan and location. From there Donna Flarity was so helpful with designing every aspect of our home. George Flores was incredible as he took us through every aspect of the building process and was always there to answer our questions whenever we needed him.

The building manager, Giovani, was wonderful with the home building process. He was accessible, knowledgeable, open minded, flexible and helpful. He made the home building process not just easy, but fun for us as buyers. He addressed our concerns quickly and educated us about many things along the way. The suggestions and recommendations he made were things we are really grateful for after we moved in.

But because of the home being built so quickly, there were many things that were overlooked. Our two main upgrades (Lot size & master shower) were not completed to our liking and we are still resolving these issues. Also the sprinkler system was set up prior to moving in and it was set to run three times a day, every day and our first water bill was almost $900. It would have been nice to know that issue before moving in. Very frustrating!

Lesli and Robbie were great to work with and we love our home

We loved Highland Homes, but obviously as there are pros, there are cons as well. Before you buy, you get a quick response. After you buy, if there is anything to fix, you will have a hard time.

Highland was very patient with us as we awaited our house to sell before moving in. But, after it was all said and done, the process was quick and top shelf service.

I have owned many new homes from different builders and this has been the one with the worst quality of build.

I love my new home. It was worth the minor issues with workmanship when moving in.

I built with Grand Homes back in 2004 and had several issues and although it looked good from the surface it was low quality material. When my Realitor told me about Highland homes I wasn’t sure. ButLet me say they will always be my Builder of Choice. I am Completely Satisfied with my home it’s Beautiful they have Beautiful Large Islands and they customized my home to my needs. Can’t say enough great things about them. From beginning to end they are involved.

Great so far and I'm sure it will continue to be

I had great experience with the sales counselor and she respond to every question I have quickly. She work with me to complete all the upgrades or changes I requested.

Highland Homes is the most professional, High quality builder! I am also a realtor and would HIGHLY suggest Highland for any/all of my clients. The experience was seamless. My experience with Warranties since moving in a few months ago has also been top notch! I could not sign their praises more! VERY happy with our Highland Home!

Our experience with Highland was great, from start to finish. We always received quick responses to our questions and requests and never felt pressured or rushed in making decisions. We would recommend Highland homes for anyone considering having a new home built.