Highland Homes Reviews

Disappointed in the lack of attention to detail in workmanship. Builders rep has been responsive, but the quantity of discrepancies and the duration of time to remedy them has been frustrating. Some repairs have caused the need for subsequent repairs which have not been addressed. Unfortunately I would not recommend Highland Homes to others.

The actual buying process was ridiculous. The sales agent was not informed, and what’s worse didn’t appear to care if she didn’t have correct, timely or complete information. The home design is lovely. The light, the layout and the function is beautiful. If there was less upper loft area, which could be dedicated to larger second bedrooms, the plan would be fantastic. The workmanship behind the walls seems to be competent. The finish work is bad, among the worst I’ve seen. Looking at the details of finish, you would think the subcontractors do not care about their work. Additionally, they do little to protect their, or others, work, so many parts need to be replaced or redone. Having said that, the responsiveness of the warranty team has been terrific, thus far. We may not always agree about things that need to be addressed, but they are always courteous and show care. Hopefully that will continue as we move forward. They have turned a rather sour process into a positive relationship. ... More

I was a first time home buyer. For the most part things went smoothly. I feel the sales department was pushy at the beginning. They also didn’t communicate very well through the entire process, there was little to no reach out by them. The home was done but many things had to be touched up after we moved in.

I want to start off by saying that everyone we have worked with at Highland has been phenomenal -- Juan (builder), Kathi and team (front office), both Brians (one helping with issue resolution and one a customer service rep). This is the first home we've built, and the entire time was helpful, informative, responsive, and very kind. We couldn't have asked for a better group of people to work with. We are concerned about the quality of our home and hope we made a good decision investing in a Highland Home. When you purchase a Highland Home, you know you will pay more for quality. We have heard nothing but great things about Highland prior to buying our new home. We have had more issues than we would have liked with our home. We have had to file several warranty claims, mostly for minor items, but things you would expect to not have to worry about in a new home. I understand the current state of things has likely made it more challenging -- there are less laborers available and supplies have been tight. However, we feel there could have been more quality control checks in the process to help resolve some of these issues before we moved in. Any Warranty request we have submitted has been resolved in a timely manner, so we cannot complain about that. We are looking forward to getting all items taken care of via the Warranty process and we hope to enjoy our home for years to come. ... More

Highland Homes builds beautiful homes. Workmanship issues with various crews and insufficient quality control resulted in many issues. However, Highland Homes does attempt to resolve the issues. The process is slow but steady.

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland home in 2 years. Workmanship in the one we had before in San Antonio was better. ... More

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

So many things still need repair as we closed before all work was completed properly due to rising interest rates. Plumbing failed within 4 weeks of moving in and backed up into the bathrooms. Shane is on top of these things and I will be happier when all of the work is completed, but for the price point on this home, I expected things to be much better.

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the only two issues I have with our home. If these can be fixed I would give my experience a 5 star review. Steven ... More

While ultimately, we believe that we made the right home purchase for us. the process needs some work. The salesman tells you that Highland Homes can't do certain things and then we find out that for other buyers they might/or will. They tend to blame things on the Developer to get out of doing things for the Buyer. The Builder tried very hard to accomodate us; but ultimately he's limited by what he's told he can or cannot do. The quality of work is lacking. They need to adopt a motto of 'doing it right the first time'. It's got to be costing them a lot of money to come back 3+ times on some issues (cleaning off the brick; having a poor choice of blinds on the back door; substandard work on the tile in the master shower; etc...). The grass they chose is a poor choice for a backyard that gets lots of shade; their landscaper told us so; yet the Salesman would not let us choose a better grass. The wood-look ceramic tile grout is not sealed; and if we seal it within the warranty period, the warranty is voided. The same thing applies to putting in dimmer switches; the warranty is voided. There was about a 3/4 to 1 inch gap between our front door and the door sill. It took nearly two months to get it fixed. We had to jam a small rug under the door to keep bugs and critters out. We were told that we had left over paint in our attic, but none was there. The list goes on. They are all friendly folks; but getting things done right the first time is not their strong suit. ... More

Although Highland is traditionally known as a high quality home builder, our experience was underwhelming. In the end the same trades work on all the houses, so the quality is really driven by supervising the trades closely. Unfortunately that didn't happen in our case. In fact, I don't think we have a straight wall in the entire house. We also just discovered our kitchen island and related countertops aren't level. Those sorts of things shouldn't be issues from any builder, especially one like Highland.

There are a number of areas where the quality of service needs improvement. However, the biggest issue i had was, there was a mouse in my home who seems to be living before us. Apart from that, for most of the issues discussed, I am still waiting for them to get fixed. Builder contact Scott is nice when we meet, but the speed at which the rest of the work gets done is quite bad. I wish some of these shouldn't need so much of follow up. Hope this review will remind about the various open requests: 1. Cabinet repairs 2. Fix the floor time 3. Final coat of paint

We were a little disappointed in the quality of the work. It did not match the quality that we would associate with a name like Highlands. In all fairness, the construction manager has been very responsive to our concerns regarding certain issues with the house to make sure the issues have been resolved.

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

While we understand supply chain issues, we were pretty disappointed when we moved in. The builder did respond to the issues, but some? They kept coming back. Even now, we've kind of "given up" and we'll deal with things on our own. The builder over promised, and under delivered. We were told we would be "wowed" when we moved in, and we were, but for the wrong reasons, more like "wow, another thing is wrong." Don't get us wrong, we are happy with our house, we love it. The issues just took the wind out of our sails.

Really enjoyed the sales person but I have been disappointed with the overall building process.

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

Poor acoustics in building construction.

The worker shortage has left Highland Homes, and other builders, with mediocre workers who just don't care. I do not blame Highland Homes, but we are left with shotty workmanship due to our countries inability to get back to work. We all suffer.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

The overall materials used to build the home is good but really poor workmanship. Not so happy with the electrical planning & workmanship, kitchen cabinet install work, work around the yard that was supposed to be provided and some tile work.

The sales experience was wonderful with Todd. He made everything as smooth as possible and was very accommodating. Our build experience, however, was stressful many times, Our first contractor, John, was very nice and professional but there were many hangups in what we asked for vs. what we got, mainly with countertops and my daughter's closet. We were given a new contractor. Garrett, to date, has followed through on everything we asked of. Unfortunately, we've noticed so many oversights since we've moved in, so the quality workmanship, has left a bad taste in our mouth. The project was not completed by our closing date, so after move in, we still had workers in our home, There's been some items that have had to be repaired multiple times to meet our satisfaction. Again, nothing on Garrett....he's been very professional and courteous. We just feel like, for the price we paid, we should have received top notch service from the beginning to end. It definitely felt like like a rushed project. ... More

Highland Homes has a great sales team. We never had any questions unanswered. Though we liked our building manager, highland homes outsources all the work and lacks a quality team and building manager hardly does quality check, We ended up following on many things after closing ( from a minor thing such as front door weather strip to a leaked window replacement ) which is frustrating at times.

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.