Highland Homes Reviews

Aside from the last minute changes that emerged with the home (as things often do) and the resultant negative impact on the financing through HH Loans, everything went quite well. Home is still going through checklist of items, but they are being taken care of.

We absolutely love our home and thoughtfulness on how it was built. The building materials used are of high quality. Our only concern is the quality of the bathroom cabinets is not what we would have expected for this price point. Our home buying process went well and Highlands exceeded our expectations with their professionalism.

The house is wonderful. Everything we needed. The Clement Ranch community is so welcoming. I recommend Highland Homes who is looking for a wonderful experience

I have never purchased a new home before but the experience I have had with Highland Homes has exceeded my expectations. I thought we would be unable to afford a new home and I was wrong. From the sales contract to the responsiveness to issues, Highland has delivered. We had a few minor issues to be resolved after closing and Highland far exceeded my expectations to take care of these items and to do it in a timely fashion. I have no reservations to recommend Highland Homes to my friend and family. Thank you Highland Homes!

All of the people at Highland Homes have been very informative and trustworthy. I would highly recommend buying a home from them

We've owned multiple homes and are disappointed in the details of this VERY EXPENSIVE house. Everyone provided awesome service UNTIL WE CLOSED. Then they GHOSTED. Two months in and we still don't have the items on the "closing list" completed and the warranty service is a BAD JOKE. You submit a request and MAYBE they will come out in 4 to 6 weeks. I don't actually know since our items are still open 4 to 6 weeks later. When we moved in, none of our Low-E worked, there was a FULL SIZE tool backing up our bathroom drains (they said they scoped the lines), I couldn't use the lights in my living room and turn on the disposal because there was a short and half of our electrical panel pops on a very regular basis. Our kitchen cabinets are full-out cracking in various places (and not at the seams). There are cracks in almost every bathroom grout, baseboards, door frames and walls. I’ve lost count of the popped nails which the warranty “manager” says they won’t even address until the “1 year service”. Then there are the floor plans. They sacrifice function for design in EVERY AREA OF THE HOUSE. They are pretty houses, but do not function well. (Think lack of linen closets and that you will probably have to buy all new furniture for every room and not even your washer and dryer fit in the laundry room.) ... More

Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.

The problem still going on after we have been in the house for over 2 months.

Great experience and great customer service! We love our new home!

We are very pleased with our new home. The process from beginning to end was excellent.

Finish details inside and outside could be better. There noise on the vents, the door chime was broken inside the mechanism and fixed with a piece of card board. The doors don’t seal well. Little details on the painting on some doors. I know there is more. But don’t have it on top of my head.

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you!

HH offers one if not the best architectural and engineering residential designs in the metropolis, and probably nationwide. The high and vaulted ceilings, room partitioning, are optimized to provide homeowners the most needed space and comfort. I will HIGHLAND recommend to homebuyers!

Everything is good. The only problem is during COVID, the service request has to wait for an unknown time.

Our home was a builder home which came with a number of upgrades. Overall we love it. There are a couple of things that need to be addressed ( no show stoppers), With the pandemic and all the response has been a little less than desirable.

I have had a number of issued with my Highland home and do many issues have not been addressed even sfter submitting warranty tockets over 1 month ago. I have continued to submit tickets without committed dates of resolution. Considering the expense of the home we expected a higher quality buildout. The frustration is.magnified with the lack of response seen to date.

Process from build to finish was well managed and communicated

Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.

We are very pleased with all phases of the home buying experience with Highland Homes.

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Kathi, Donna, John, Andrew were all super helpful from start to finish on helping us through the home buying process.

Very happy with our home. Tim is outstanding and we really enjoyed working with him during the entire process.

I highly recommend the Highland experience for anyone considering a quality built home. We had an amazing team, there level of professionalism was off the chart. From our sales consultant Michelle, to our builder Alex, and our awesome realtor Matthew and our amazing loan officer Reggie. We are still amazed with our experience.

Best experience to date. The new home sales associate was second to none.