Highland Homes Reviews

Our family fell in love with Highland's floor plans and overall design. It was different from the other model homes we visited. After a long fail attempt of trying to purchase a home we decided to just build a new construction. Glenn was great from the beginning, he made us feel really comfortable and we felt really good with starting the process. Unfortunately we had a major delay with CenterPoint, as frustrating as it was we understand it wasn't Highlands fault. What we feel like was Highlands fault is that the craftmanship wasn't up to their standard. The house sat for months with imperfections that could of been address instead of when we moved in. Sheetrock and paint has been a horrible experience. We are extremely disappointed. Sheet rock was poorly done, we had waves, lines weren't straight, uneven texture throughout the whole home. You would think since the walls are textured they would be able to hide how imperfect the walls were, but nope we literally can see where all the walls were joined. I would like to think after paying so much for a home, that if they can't get it perfect it would at least come close to being perfect. We've been to homes that close half of what ours cost and their walls and paint didn't have any imperfection, because yes we are the type to look for things like that. We have base boards and door trims that look like they have a bunch of dings and a fail attempt to patch it. My door trims around look like it has acne and paint to patch it up like make-up. We were extremely proud to have Highland be our builder, but now we wouldn't recommend anyone purchasing a Highland Home. We love our house but do feel for the craftsmanship, we extremely over paid. ... More

Highland has excellent customer service, but the workers they use will cut every corner and leave your brand new home unfinished and looking like a home 1/3rd the price. Micromanaging every aspect of the build is required and even then more mistakes are made. This is acceptable according to them in this current labor market. Wife, daughter, baby and I have even had to relocate to a hotel(covered by Highland), so they could fix issues, 1 of which was a HUGE saftey violation nearly 1.5mos after closing. Im sure Im just the outlier here as Highland is one of tbe best, but it doesn’t change the face that my family suffers after making the biggest purchase of my life. ... More

Love the house. A lot of small things needed to be fixed.

Although I love the house and the location , the overall moving process lacked in several areas. The exterior of the house is different than the one we thought it would be. We only found out about that later in the process. When we received our closing date, we thought everything would be ready for the move in date but it wasn’t. We did the final walkthrough one day before closing and noticed that there were items missing, like Mirrors, Shower Window, Door bell and Oven vents. Our builder did tell us that we had the option of postponing the move in date or have these things added before we moved. At that point everything was already scheduled to move in so that wasn’t an option for us. The day of our move in, the house was nasty dirty. Like dust on the bathroom drawers , counters, etc. it looks like their cleaning crew came to clean the floors only. Our builder did stay on top of things after we moved and got everything that was missing and communication was great! We know the market has been crazy of late and labor is scarce so we totally understand why those things happened but definitely wished we were told of it before that that was a possibility . Besides that, I would buy it from them again, but would definitely be more active through the process in asking updates. ... More

Overall my home is good, but the paint job is just very poor. I did use the entire roll of blue tape at the walk thru. Touch ups were done incorrectly and my experience with the painters did ruin my excitement for my new home.

Disappointed in the lack of attention to detail in workmanship. Builders rep has been responsive, but the quantity of discrepancies and the duration of time to remedy them has been frustrating. Some repairs have caused the need for subsequent repairs which have not been addressed. Unfortunately I would not recommend Highland Homes to others.

The actual buying process was ridiculous. The sales agent was not informed, and what’s worse didn’t appear to care if she didn’t have correct, timely or complete information. The home design is lovely. The light, the layout and the function is beautiful. If there was less upper loft area, which could be dedicated to larger second bedrooms, the plan would be fantastic. The workmanship behind the walls seems to be competent. The finish work is bad, among the worst I’ve seen. Looking at the details of finish, you would think the subcontractors do not care about their work. Additionally, they do little to protect their, or others, work, so many parts need to be replaced or redone. Having said that, the responsiveness of the warranty team has been terrific, thus far. We may not always agree about things that need to be addressed, but they are always courteous and show care. Hopefully that will continue as we move forward. They have turned a rather sour process into a positive relationship. ... More

I was a first time home buyer. For the most part things went smoothly. I feel the sales department was pushy at the beginning. They also didn’t communicate very well through the entire process, there was little to no reach out by them. The home was done but many things had to be touched up after we moved in.

I want to start off by saying that everyone we have worked with at Highland has been phenomenal -- Juan (builder), Kathi and team (front office), both Brians (one helping with issue resolution and one a customer service rep). This is the first home we've built, and the entire time was helpful, informative, responsive, and very kind. We couldn't have asked for a better group of people to work with. We are concerned about the quality of our home and hope we made a good decision investing in a Highland Home. When you purchase a Highland Home, you know you will pay more for quality. We have heard nothing but great things about Highland prior to buying our new home. We have had more issues than we would have liked with our home. We have had to file several warranty claims, mostly for minor items, but things you would expect to not have to worry about in a new home. I understand the current state of things has likely made it more challenging -- there are less laborers available and supplies have been tight. However, we feel there could have been more quality control checks in the process to help resolve some of these issues before we moved in. Any Warranty request we have submitted has been resolved in a timely manner, so we cannot complain about that. We are looking forward to getting all items taken care of via the Warranty process and we hope to enjoy our home for years to come. ... More

Highland Homes builds beautiful homes. Workmanship issues with various crews and insufficient quality control resulted in many issues. However, Highland Homes does attempt to resolve the issues. The process is slow but steady.

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland home in 2 years. Workmanship in the one we had before in San Antonio was better. ... More

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

So many things still need repair as we closed before all work was completed properly due to rising interest rates. Plumbing failed within 4 weeks of moving in and backed up into the bathrooms. Shane is on top of these things and I will be happier when all of the work is completed, but for the price point on this home, I expected things to be much better.

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the only two issues I have with our home. If these can be fixed I would give my experience a 5 star review. Steven ... More

While ultimately, we believe that we made the right home purchase for us. the process needs some work. The salesman tells you that Highland Homes can't do certain things and then we find out that for other buyers they might/or will. They tend to blame things on the Developer to get out of doing things for the Buyer. The Builder tried very hard to accomodate us; but ultimately he's limited by what he's told he can or cannot do. The quality of work is lacking. They need to adopt a motto of 'doing it right the first time'. It's got to be costing them a lot of money to come back 3+ times on some issues (cleaning off the brick; having a poor choice of blinds on the back door; substandard work on the tile in the master shower; etc...). The grass they chose is a poor choice for a backyard that gets lots of shade; their landscaper told us so; yet the Salesman would not let us choose a better grass. The wood-look ceramic tile grout is not sealed; and if we seal it within the warranty period, the warranty is voided. The same thing applies to putting in dimmer switches; the warranty is voided. There was about a 3/4 to 1 inch gap between our front door and the door sill. It took nearly two months to get it fixed. We had to jam a small rug under the door to keep bugs and critters out. We were told that we had left over paint in our attic, but none was there. The list goes on. They are all friendly folks; but getting things done right the first time is not their strong suit. ... More

Although Highland is traditionally known as a high quality home builder, our experience was underwhelming. In the end the same trades work on all the houses, so the quality is really driven by supervising the trades closely. Unfortunately that didn't happen in our case. In fact, I don't think we have a straight wall in the entire house. We also just discovered our kitchen island and related countertops aren't level. Those sorts of things shouldn't be issues from any builder, especially one like Highland.

There are a number of areas where the quality of service needs improvement. However, the biggest issue i had was, there was a mouse in my home who seems to be living before us. Apart from that, for most of the issues discussed, I am still waiting for them to get fixed. Builder contact Scott is nice when we meet, but the speed at which the rest of the work gets done is quite bad. I wish some of these shouldn't need so much of follow up. Hope this review will remind about the various open requests: 1. Cabinet repairs 2. Fix the floor time 3. Final coat of paint

We were a little disappointed in the quality of the work. It did not match the quality that we would associate with a name like Highlands. In all fairness, the construction manager has been very responsive to our concerns regarding certain issues with the house to make sure the issues have been resolved.

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

While we understand supply chain issues, we were pretty disappointed when we moved in. The builder did respond to the issues, but some? They kept coming back. Even now, we've kind of "given up" and we'll deal with things on our own. The builder over promised, and under delivered. We were told we would be "wowed" when we moved in, and we were, but for the wrong reasons, more like "wow, another thing is wrong." Don't get us wrong, we are happy with our house, we love it. The issues just took the wind out of our sails.

Really enjoyed the sales person but I have been disappointed with the overall building process.

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

Poor acoustics in building construction.

The worker shortage has left Highland Homes, and other builders, with mediocre workers who just don't care. I do not blame Highland Homes, but we are left with shotty workmanship due to our countries inability to get back to work. We all suffer.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.