Highland Homes Reviews

City to the Suburbs When we first started looking for a new home we weren’t expecting to fall for our Highland Home the way we did. We honestly were just entertaining the idea of moving from the city to the suburbs but the home was so amazing. Jason was great from our first model home tour to being so flexible with our schedule and understanding of what we were looking for as a family. Jared was so informative during our walk through and had been so responsive even after closing with questions or issues we came across. They’ve been great resources and have made this home purchase such a pleasant experience compared to what we experienced with our previous home purchase with another builder. Algin and Miguel ... More

Overall was a good experience. They changed the construction managers several times and there was no communication among them. I had to repetedly communicate the same thing again and again when a new manager is assigned. Sales rep was great and provided all necessary information and answees our questions

We are satisfied with out home buying experience.

This has been by far one of the best house buying experience I have had so far. They have taken care of every single warranty item. Makenna is very responsive and has taken care of us since day one.

We had wanted to move away from chilly New England to sunny Austin & searched far & wide… after 50+ properties, we fell in love with the Highland designs & pragmatic floorplans. However, what truly sealed the deal was how amazing Avery & Whitaker were, accommodating our every requests. They were like hospitality executives anticipating our needs at every turn, before, during and even after closing. This is our second new construction purchase and we are blown away by how thoughtful, professional and responsive throughout the process. We were even asked where we would like the robe hooks should be located ! After moving in for over a month, we can truly appreciate the quality craftsmanship & are recommending to all our friends & family to buy a Highland home! ... More

We had a great experience with the Highland team. From sales to the builder we felt everyone was working to help us achieve our goals.

TomTom was a great help, very knowledgeable and attentive to our needs, just like the sales team with Julie. Thank you.

There is no quality assurances. There is no trust to installer. After moved in and spent time cleaning up the house. I found out there are lots of damages, uncleaned while installing. If something they thought buyer can't see at walk through. they left damaged products in new home.

We had a great experience from time we walked into the model home. The sale personnel was wonderful and very informed about the home and the future of neighborhood. The builder was outstanding. He answered all questions and made many changes that we ask for and still made closing date. They made sure we were informed and our dream home was a huge success. The most important thing which never happens is that they have been engaged since closing making sure we had all we needed. Highland Homes is outstanding and caring. They are in this for the home owner happiest.

Our experience with Highland Homes was positive from the sales side of the transaction. Both of the sales persons we worked with were attentive before, during, and after the sale. Hector continues to be a great resource, even a month after living in the house. The construction side of the transaction was nothing short of disappointing. The subcontractors used are subpar with no accountability or pride for craftsmanship. Every aspect of the house required rework other than the quartz countertops. Rework to a degree is expected; however, for a couple examples, brick was redone several times due to install quality issues, tile was installed and redone three times, wrong light and plumbing fixtures installed, the upstairs HVAC system was not working prior to closing, and one month after living in the home, is still not fixed. The list literally goes on. The issue with all of this is the construction manager was not identifying these issues himself due to lack of supervision of the project, and poor management of correcting the issues, resulting in things having to be redone several times before being acceptable. We sent weekly emails with lists of items that needed to be corrected because they were not being identified by the construction manager. Many of these issues would have been buried or would have caused many other issues if not addressed in real time. We ended up with a beautiful house because we managed the build. Highland Homes, hold your people accountable and hire better subcontractors. ... More

to many things were undocumented about the community for us being one of the early buyers that became concerning (power poles, location of mail boxes, timing for amenities) . the amount of time allowed in the design center was not enough if you want to review materials outside the "free" selections. the construction process is very wasteful and reactive - fixing things at the end versus at the time of the installment to avoid noticeable patch work. The sales team support and closing process was great and easy. the construction checkpoints and walkthroughs were very helpful. we had a few items carry over items after close and ALL of the items were addressed promptly ... More

I can't say enough positive things about Highland Homes! They made the entire process seamless and stress-free from the initial sales meeting to the final walkthrough. Alicia was our salesperson and was amazing throughout the entire process. Jordan was our construction manager, and he made sure to communicate each phase of the build. He was never too busy to address any of our questions or concerns. We built our dream home with Highland and would 100% recommend them to anyone looking to build their home!

My wife and I looked at a number of floor plans from various builders and always kept coming back to Highland. The space to value ratio just made sense. The space feels just right and the quality met our expectations. The Highland team has been great to work with!

We entered the process late as our home was already designed and built. We had a couple minor changes requested though and Highland graciously took on the scope to help turn the house into the home we want. Mason clearly and frequently gave us the necessary updates amd allowed us time to come by, walk through, amd even schedule third party vendors for things like window treatments. Highland knows how bring the right value home!

During my search for a home I looked at several builders but when I walked into the Dove Hollow model I knew I had found my builder. The offered a home that met the things I was looking for in my home. I knew immediately my search was over. The sales team was excellent, answered my many questions, even after I was under contract. They have been very responsive to all requests for minor fixes since moving.

Seamless process conducting walkthrough and was flexible making amends on some demands. Quality building materials.

The Building Process was fun. There was a couple of things that scared me while we where building like beer cans and crack pipes that where found at my homesite that was kinda brushed off from the salesman but the construction manger did apologize for that. A couple of days before closing there was a huge water leak that flooded the front half of the house but was fixed. We have been in the home for two months now and still find issues that get addressed asap. The only issue I’m still having are the quality of my cabinets and still fighting to get them to repaint them or replace them.

The experience with him is not quite good, there are some upgrades in the house that was not mentioned and it was too late to add it in, and there are some that are missing like a middle shelve in the main closet and he said it doesn't have one and the corner edge of the bathroom tiles doesn't have covering and its showing all the roughness of the tiles and there's one towel holder in one of the bathroom that is missing. There are paint issues all over the house that its not address yet. Not satisfied, might sell the house.

construction manager missed upgrades, sales team gave no updates or responses, and important options were never presented during selections. Extremely disappointing.

Highland Homes is a quality home, especially for the price and the team support throughout the build process. They were quick to respond to our requests and followed through on their commitments. This was our second Highland Home purchase. Julie is always awesome.

I am very happy with my Highland home build. This is my third home to purchase, but my first one with Highland. Previous to this Home I had a custom build on acreage. In comparison, I am extremely satisfied with the craftsmanship of this home and honestly, the personal attention received from the Highland team! I would highly recommend them to anyone looking for a home!

What can I say, except there was never a single ounce of hesitation or concern that we were in the right place and in the right hands. From the moment we walked into the model home and community, which instantly felt less like a showcase and more like an actual home, we knew where we wanted to be. The Highland sales representatives welcomed us with warmth, hospitality, a level of trust, truth and honesty, along with a knowledge of the build and willingness to understand our needs that immediately put us at ease. Our project manager carried that trust all the way through, keeping us informed (and calm) even during the inevitable slow stretches of progress. We will always say that his Thursday evening emails were the best part of our Friday mornings and start to our weekend. We couldn’t be happier that we were paired with him and to be in charge of our build. We feel incredibly lucky, grateful, and honestly a little in awe that we have this opportunity to live in such an incredible community and amazing home. You were all part of this, always available to us from start to finish and beyond! It’s not just about the house — it’s about the people. And the people we worked with are what truly define the Highland Difference. To all the individuals, a heartfelt thank you (Tia - sales, Beau - sales counselor, Tyler - construction manager, Beau - loan originator). You didn’t just build walls and a roof, you created a place where our future memories and happiness will continue to grow, a home we’ll be proud to share with our family and friends and Y'all friends. ... More

We had a very positive experience with Avery, Andrew and the Highland Lending ladies. Everyone was genuinely looking out for our best interests. We worked the most and the longest with Andrew, and he went above and beyond!!! He was positive, kind, very knowledgeable, and quick to respond. We highly recommend working with the Highland Homes group! The homes are beautiful, well build with well thought out plans/features. We love our Highland Home!

Chad, Mike and Lisa made this seeming insurmountable task an easy, one step at a time process. They were encouraging and helpful from start to finish and now beyond.

This is the first time I have built a house and I picked the right builder. Gracie and Conner were both great to work with. Had a question, they would get back to you within a couple of hours. The entire process from picking out my house plans to picking the lot, to deciding on what kind of interior I wanted went without a hitch. I would highly recommend Highland Homes, Gracie and Conner for anyone looking to build a new home.