Highland Homes Reviews

The sales rep at Highland Homes was mediocre. Once I signed the contract I never heard from him again. I closed on November 26, and I was just given the information to set up my key pad and alarm system on 1/27/25 from the builder. Shane and the warranty department was great and fixed my issues in a timely manner. I work for a builder and was honestly appalled at the service, considering the great reputation of Highland Homes. The reason why I bought this home honestly is because of the community, my lender Reggie and the house was designed to my liking. I repeat it had nothing to do with the sales presentation or service, very underwhelming. ... More

I love my home, but the process was very poorly done. I had to get VP involved and once she was involved, things went very smoothly.

Building time took longer than expected due to mistakes, such as not ordering the correct MTL, delays with getting contractors to do work, and a tremendous amount of required fixes/redo's during the build process. Subcontractors had to constantly come back to fix things that should have been done right the first time. Appears subcontractors just want to get the job done quickly so they can go to next job. Overall workmanship was poor. This is not the project manager's fault. Put them in a difficult position. And not impressed with selection of materials, for instance cabinets are cheap. Had soft closed cabinets installed and the slides are cheap and not smooth. Highland has fixed many times and the final answer is that is the way they are. Had these before, and never had this problem. So, overall, not impressed with Highland when it comes to materials and how this house was built. The people, sales dept, project manager, tried and worked hard to satisfy us. I tried to have double rod added to master bedroom. Would not do it. And don't like that no bathroom door in house is more than 24" wide. Tried to extend back patio that was within boundaries, would not do. I could go on and on.... Some things they do don't make sense, that would be low cost and be better for owner. Now, I have to pay extra to have these things done that would have been lower cost to do during the build. ... More

The quality is not there~ broken sinks, shower door Leakes, toilet leaked but was fixed, missing paint on walls paid over 1 million. not impressed.

I was offered no sit down meeting with Construction Mgr to identify specific requests. Construction Mgr clearly didn't stay on top of workers. It was a lot of measure 1x, cut 3 or 4 times, increasing time and reducing quality. Had to force replacement of roof. BSG is the worst sub contractor, don't let them touch your house, they filled mine with holes because of poor communication with construction mgr and they also did shoddy work. Get a 3rd party. Exterior vents were taped on and open to pests. Ensure you get a 3rd party inspector for all aspects of the house prior to closing so they catch all boo boos. For the price, a lot of what is installed, if you didn't upgrade is low quality, the shingles especially. The appliances are wonderful. You really have to watch these folks, they'll try to get away with anything they can. I had less stress with Meritage and paid half as much. I guess I paid for the neighborhood. Construction Mgr promised to address punch list items within 90 days of closing; he never returned. He left the community, when I reached out he said submit it under warranty. Warranty responded quickly on 2 items, but their contractors are hit and miss. Not impressed. ... More

It was one day short of a year from contract to closing. Many items were not completed at closing but I was in a bind. Nearly two months after closing most items are finally complete except for one item. After many promised appointments to complete that one I am still waiting.

Overall not happy, 8 miserable months.

Today is a good example ( almost 7 weeks after we closed) the doorknobs we paid for were not installed. Instead, we received the "standard" doorknobs. We were told that they'd be here today around 8:30 am and it is now 12:15 pm and no one has yet come. This has happened too many times to count! Love our salesman and the head of the building department but they are not keeping after some of their workers or vendors!

We built with Highland because of their good reputation. We have had way too many issues. We have been residing in this home for about 2 months and we have had contractors here on multiple days for almost every week.

They over promise on home buying experience

Don’t sign your closing docs until the builder fixes everything! It has taken me over 2 months to get everything fixed the right way and stay on the painters!! The builder has been very responsive about getting back to me but they are so busy building so many houses, their attention to detail from the contractors is not always good. We had to get the the patio and a portion of the driveway“floated” as there was acid/grease stains from the sub contractors, the painters (pretty sure the first painters were fired) had to come at least 5 times to fix things, and there were some finer details in the kitchen that were left unfinished/not painted. Bottom line, the house was rushed and not checked prior to the walkthrough and corporate would not move back the closing date. The materials/quality were good but attention to detail was lacking. ... More

The main issue is Insulation in the house, there is no privacy. I can hear the conversation happening in the living room in my Master bedroom and vice versa. We also hear the highway traffic in our master bedroom. There are some minor things where we see that builder has tried to save money, it's not worth it. I am not sure if I will recommend highland homes to anyone.

We have encountered numerous issues ranging from cosmetic to a leaking roof. On the bright side Highland has been quick to respond. But it has been disappointing that a new home can come with so many problems.

Our experience with Highland Homes was positive from the sales side of the transaction. Both of the sales persons we worked with were attentive before, during, and after the sale. Hector continues to be a great resource, even a month after living in the house. The construction side of the transaction was nothing short of disappointing. The subcontractors used are subpar with no accountability or pride for craftsmanship. Every aspect of the house required rework other than the quartz countertops. Rework to a degree is expected; however, for a couple examples, brick was redone several times due to install quality issues, tile was installed and redone three times, wrong light and plumbing fixtures installed, the upstairs HVAC system was not working prior to closing, and one month after living in the home, is still not fixed. The list literally goes on. The issue with all of this is the construction manager was not identifying these issues himself due to lack of supervision of the project, and poor management of correcting the issues, resulting in things having to be redone several times before being acceptable. We sent weekly emails with lists of items that needed to be corrected because they were not being identified by the construction manager. Many of these issues would have been buried or would have caused many other issues if not addressed in real time. We ended up with a beautiful house because we managed the build. Highland Homes, hold your people accountable and hire better subcontractors. ... More

The Building Process was fun. There was a couple of things that scared me while we where building like beer cans and crack pipes that where found at my homesite that was kinda brushed off from the salesman but the construction manger did apologize for that. A couple of days before closing there was a huge water leak that flooded the front half of the house but was fixed. We have been in the home for two months now and still find issues that get addressed asap. The only issue I’m still having are the quality of my cabinets and still fighting to get them to repaint them or replace them.

construction manager missed upgrades, sales team gave no updates or responses, and important options were never presented during selections. Extremely disappointing.

Overall, good experience with sales person and loan officer and initial phase of home buying. Not so good with construction supervisor. Move in cleaning was promised but not done. Some repair work was notified before the closing but not done until notified again. Expected better customer service experience.

For being out of state homeowners it was a pain. All the information that they wanted was ok but asking for it multiple times got to be a bit much. We offered enough information but they kept asking for more and more and even had to get our financial advisor involved. It was a very difficult situation.

If you’re considering working with Highland Homes and their preferred lender—don’t. This has been one of the most frustrating and disappointing experiences of my life, and I wouldn’t wish it on anyone. They had our loan documents for months, and every time they asked for updated paperwork, we responded immediately. And to be clear—none of the delays were due to issues with our approval or finances. We were fully qualified. The only thing standing in the way was their incompetence. Somehow, our paperwork still “got lost in the shuffle.” One week before closing, they casually informed us the deal would need to be postponed because they still hadn’t sent the documents to the VA. That delay? It cost us another 39 days, forced my family into temporary housing, and added an incredible amount of stress to what should have been an exciting time. Throughout this nightmare, there was a constant game of blame ping-pong. No accountability. No urgency. Just a whole lot of “not my department.” And if that wasn’t enough—now that we’ve been in the house for nearly two months, we still can’t receive mail. Why? Because the developer forgot to install mailboxes on our street. You read that right: mailboxes. Gone. Missing. Never installed. Despite repeated visits to the post office and escalating the issue, Highland Homes has done absolutely nothing to resolve it. Just more deflection, delay, and disinterest. When you spend $1.2 million, you expect a minimum level of competence and customer service. What we got was a masterclass in how not to take care of your buyers. Bottom line: Buy the home, but bring your own lender—and a backup plan for basic services. ... More

This is my first time purchasing a new build so I have nothing to compare my experiences to. This was a forced move for work so not a lot of time to shop around. Highland came highly recommend from my realtor. I looked at 2 Highland homes and on its face I really like them. Completed my "blue tape" walk through (took a vacation day and drove 10 hrs total) where I marked things that needed repaired before closing. I attempted to go over things with a fine toothed comb but it's a lot to look at in a short amount of time. I came back the next week for closing and was assured by the builder all of my stuff was repaired. I arrive at the house and noticed 90% of the things I marked were not fixed, though the blue tape was now removed. I was not a happy camper. What other things did they cover up? I made my concerns known and a few of the bosses arrived and began helping fix items. They assured me multiple people had walked through my house several times, but they must've walked through with their eyes closed to miss all the glaring issues. Things ranged from screws in the door hinges not screwed in, paint splatter all over the laminate flooring, trim not complete nor painted, grout all over the tile, laminate damaged, outlets not installed correctly, and sink leaking (though i was told it was fixed already, yet under the cabinet was still wet). Yes they are willing to fix it. Thankfully you get a bumper to bumper warranty for the first year because you'll need it. After a week of being in the home 5 tiles cracked in the bathroom and a warranty claim was made. I get angry every day knowing what I paid for the house and looking and the poor craftsmanship throughout the house. I will not be a repeat customer! ... More

Thoroughly walk through every single nook and cranny of your house as the walk through they push so fast as if they know things are missed. I have mortar missing at the top of my brick that connects to the roof that the builder should have caught not me. I find it very difficult to understand how the house next to me doesn’t have that issue but mine does and they use the same contractors. They don’t do caulking after you sign off on the house. Electrical voltage issues with the doorbells are a known issue and they are aware but not giving grade a transformers to fix the issue where it seems to be a monthly problem and it’s only been two and half months in the home. Make sure the wood is nailed down properly if you have upstairs otherwise you’ll be screwed. Not sure why so many issues that I have to call out if the project manager and his boss should be doing a detailed walk through before you do as they inform you. I wanted to love this house and used this builder because I thought they were better at everything compared to my previous builder but sad to say my previous house seems like it was built with better quality materials. I shouldn’t be able to sit in the master toilet and hear in the room next to me let alone have a conversation with the person in that room that can be heard clearly through the walls. A crack found on my secondary bathroom tile and it was pointed out for replacement of the tile instead they sent someone to put some paint or material that’s cheap on it that came up within 3 weeks of it being put down. The flood lights don’t get them, they are cheap for the price you pay you can get better quality getting a ring one on your own. I have to hire pest control to get rid of wasps that got in my attic/ roof of the house due to missing mortar in the front and sides of my house that connects to the wood because it was left open which I had to seal the front however cannot do the rest of the house as it requires a large ladder so now after being here 2 and a half months I have to come out of pocket to fix. Do better if you claim to be America’s best builder. I hope you rectify the issues with the doorbells and the mortar missing around the top of the house. Outside of this the house looks nice however with small mortar missing around the top of the house I’m nervous what the house will look and feel like in 2-5 years. Proceed with caution and if you can make sure you and your realtor come out every week to do a detailed walk through. I did but didn’t have the realtor do it and pointed out what I could when I wasn’t rushed by them talking nice and educating but moving swiftly ends up in lack of love for what you pay an arm / leg for when it’s not fixed within the first year. If I damage it I can see not fixing but how do you damage brick lol. ... More

Building a home is often a dream come true, filled with anticipation and excitement. Unfortunately, our experience with Highland Homes has been more of a cautionary tale, underscored by significant disappointment in both the quality of materials, craftsmanship and the responsiveness of their team. From the onset, we were drawn to Highland Homes by their seemingly stellar reputation and the promise of quality and engagement. However, as the project progressed, it became increasingly clear that our expectations would not be met and we were just a number in their budget. Our journey, which should have been paved with professionalism and precision, was instead marred by delays and oversight in the interest of profitability. One of the most glaring issues we are still facing is the incomplete state of our home nearly two months after closing. Please, DO NOT close on your home if it is not perfect to you! The moment you close, all urgency and responsiveness will dissipate. It is profoundly disheartening to report that major components, such as our front doors, are still missing despite having been chosen roughly one year ago in the design center. This oversight, one of dozens leaves a sour taste in what should be a celebratory new chapter in our lives. Attempts to resolve these issues have been met with a concerning lack of urgency and indifference. The responsiveness of the Highland Homes team has been less than satisfactory, leaving us in a state of limbo. The communication gaps and delayed responses have only exacerbated our frustrations, making it difficult to trust their commitment to customer satisfaction. While there are aspects of the home that reflect the quality Highland Homes is known for, these are overshadowed by the significant shortcomings in both delivery and service. It is unfortunate that our experience does not align with the high standards they advertise. Speaking with neighbors who had also chosen Highland Homes, our experience unfortunately appears to be the norm in Mustang Lakes. I wish we would have walked around the neighborhood and spoken to people before making such a significant commitment. In transparency, our realtor strongly favored Highland Homes but we have also learned that is likely due to their extremely generous realtor program rather than an unbiased recommendation. Highland Homes has the potential to deliver beautiful homes, our experience suggests that they fall short in key areas of execution and customer care. We hope that sharing our story will encourage the company to reflect on their processes and improve for the sake of future homeowners. For prospective buyers, we recommend proceeding with caution and a readiness to advocate strongly for your expectations. We earnestly hope for a resolution that will allow us to fully enjoy our new home, albeit the journey to this point has been far from ideal. ... More

How common is Jonathan for a name? Prior construction supervisor normalizes and minimizes complaints, (chipped bricks/defaced bricks are normal, there are plenty of leftover bricks, sub-contractors should have installed those "perfect ones", "normal for stairs to squeak" inspite of adding more screws on stair steps, guy who supposedly repaired the squeaks would pass for principal danseur as he carefully descended down the stairs to minimize the squeaks, he is a little bit stocky with matching attitude lol, he could only blame the framer for the squeaks, uneven wood stain application, rough door jams, uneven flashing, uneven sodding, construction manager does not check work of individual sub-contractors, how do you miss a window on the third bathroom (upstairs). Blame game among subcontractors, lackluster painting subcontractors (a lot smudge bricks that needed to be changed after closing. Construction manager prohibited use of flashlights to check on imperfections during walk throughs. buyer should be offered to upgrade sidings to brick or stucco instead of hardies, builder should have flexibility regarding orientation, right swing or left swing, driveway ended up directly across the opposite driveway. all showers areas should be recessed. there was a rush to close on a house despite multiplicity of items that needed to be done, closing was done and no window in the bathroom, how? Construction supervisor asked for 5 stars lol, his efforts are not worth for 5 stars, at the same he brags about his texas A&M school, and he got "promoted" or just transferred, woooow. don't worry this will not go online to make him famous. Same plan, same builder, different prices in different communities, different level of standard features in each community should be conveyed to multiple layers of subcontractors. building the same plan in the same community, different placement of vents/exhaust, not sure if the architect/engineer drew it differently lol, some items needed to be discussed during pre-construction meeting. so much inconvenience imposed on the buyer waiting for repairmen, are you gonna give me a pergola, epoxy garage floor, skylight or hotel stay for free while repair work is being done? ... More

We had bad experience with Highland builder. It seemed that they don’t care much about quality of workmanship. A lot of issues were found before and after moving in. Very slow progress when resolved an issue. Satisfaction still not meet for some issues such as lot of stains on driveways and garage, front and backyard weren’t level properly, damage and lack of grass for yards, outside walls and entryway has lot of pant and grout spills

Continuous struggle through the whole process