Highland Homes Reviews

Overall, good experience with sales person and loan officer and initial phase of home buying. Not so good with construction supervisor. Move in cleaning was promised but not done. Some repair work was notified before the closing but not done until notified again. Expected better customer service experience.

We were able to close on a new build in 30 days. Great experience.

We have purchased many homes but this has been the best experience & the least stressful. From sales person Sandra, to the construction manager Dalton & Wendy at the design center; all are professional, responsive & easy to work with. They addressed any issues we had & in a very timely manner. The home was built properly & professionally. We had other options but glad we chose Highland. We will be here for a long time.

David was such a great and responsive project manager from the beginning of structural selections to the closing walkthrough appointments. He explained everything thoroughly at our appointments and during the final walkthrough the house. He was able to send extra pictures and videos of our house throughout the phases and super flexible with our out-of-state schedule. He was very friendly and easy to work with by communicating through text/phone calls. David addressed all of our concerns and requests after we closed. He has been a pleasure to work with and we would highly recommend Highland Homes! ... More

overall, the experience was positive. The points of contact were responsive and helpful through the entire project.

They do not respond to customer complaints! My house had several issues, plumbing( leaking pipes, grout cracks in shower, and around primary tub, they damaged my guest tub and tried to patch it up thinking that I would not notice. Drywall unleveled through out the house, driveway damaged, gate handle bent, kitchen cabinet under stove does not open. Kitchen and bathroom cabinets damaged!!! Several windows damaged, sensors fell off the windows. I could go on but I am so frustrated. All of this is as before I closed. They were supposed to fix the items. Kept getting the run around from the project manager!!! Lies basically!!! We will take care of it. Set up a several dates for availability and no response! Only when they want to be available? The is no miscommunication, just lack of accountability from the builder. Yesterday my family member was at the house all day and only the grout guy showed up. The cabinet, paint, tub guy to fix the tub…concrete guy for the driveway. It’s been two months. I just made the first payment on a lemon! I have made several complaints. Meanwhile, they are throwing up houses in the neighborhood. ... More

We recently built our new home with Highland Homes and couldn’t be happier with the entire process. From start to finish, both our sales representative and our builder went above and beyond to accommodate every modification we needed for our child in a wheelchair. Nothing about our home feels cookie cutter, which was extremely important to us. The team’s responsiveness and attention to our unique needs was truly unmatched. We highly recommend Highland Homes to anyone looking for a personalized and caring home-building experience!

Alan, David, and Lance kept us in the loop throughout the entire buying/building process. Gai from the loan department, also did great reaching back to us whenever we had questions. We hired a 3rd party inspector for the pre-drywall inspection and final inspection. David and Lance addressed and fixed ALL the concerns our inspector found. I would highly recommend Highland Homes to all our family and friends.

As an Architect and Contractor, I know and understand the design and construction process. In looking for a builder I reviewed current Highland homes under construction and was impressed with the design, quality and attention to detail. Our Sales Counselor was amazing. She explained the process and helped with our initial budget, our final contact was under that budget! She was always available and provided great insight on options. The design process was excellent, the design center provided a lot of really good materials to choose from. We knew the cost impact of design decisions throughout the process. Our construction manager was involved in the design phase and kept us up to date on the progress of construction and explained next steps clearly. There are always issues with construction, he was all over anything that needed attention. In my 40 years of experience in the industry, our construction manager was one the of best I have ever worked with. The entire Highland experience was awesome! ... More

From start to finish, our home-buying journey with Highland Homes in Parten Ranch was exceptional. The sales consultants were fantastic—Lula spent generous time walking us through different homes and thoroughly explaining details about the neighborhood, while Renee guided us through the entire buying process and went above and beyond to ensure every extra detail at closing was taken care of. Special thanks to Hunter, the construction manager, who made sure our home was perfect for move-in and has continued to provide top-notch support after closing. His attention to detail and commitment to our satisfaction have been outstanding. Highland Homes in Parten Ranch truly has a rock-star team, and their professionalism and care made this an easy five-star experience. We highly recommend both the builder and the neighborhood to anyone looking for quality, service, and peace of mind. ... More

I would recommend Highland Homes. It was a great buying experience, the customer service was great and the warranty period responsiveness is great.

Laurie, Gai and James have been excellent to work with and are all very responsive.

This has been a wonderful experience with Highland Homes. I will recommend them to others. Dustin was an amazing help and took care of our needs so promptly. Love our new home and thank you for the nice welcome gifts you gave to us. The entire team was outstanding. Judy S.

Really enjoyed working with Highland homes! Heather was fantastic and extremely helpful and kind. The builders were very informative and communication was fantastic. We always had any questions answered in a timely manner and any issues resolved fast. Thank you Highland homes for making our first home experience great!

Both Keira and Adam, have made this highland home purchase worth every dime. We came to them with a tight timeline, which we were met with assurances that they could be met… not only were they met but exceeded our expectations. We can’t sing high enough praises for this team. Our whole family loves our home, and couldn’t imagine being anywhere else. Thank you again Keira and Adam!

Highland compares to no other builder! We have been thoroughly satisfied and wouldn't trade it for anything!

From our 1st walk through of the model home we purchased....we knew that this would be our forever home! The quality and craftsmanship of the home itself are second to none. Henry and the entire Highlands team bent over backwards to make our home buying experience the very BEST it could possibly be, from beginning to end!

I've been very impressed with the white glove home buying experience with Highland. Connor stood out as a knowledgeable, trustworthy Manager. He really went into the details with tremendous patients with me. I truly appreciate that and I feel more secure in my home.

I couldn't have asked for a better experience. From start to finish, working with Brittany, Hunter and Mike with Highland Homes was nothing short of exceptional. The process was smooth and stress-free thanks to their professionalism, responsiveness, and extensive knowledge. Every step of the way, their team was attentive, transparent, and genuinely committed to making sure I was happy with my new home. What stood out most was their willingness to go above and beyond to accommodate additional features and personalize the home to meet my wants. They made the experience enjoyable and exciting, and I truly felt like I was in good hands. I would absolutely recommend Highland Homes to anyone considering building a home, and if I had to do it all over again—I wouldn’t hesitate. A truly top-tier builder delivering quality and care at every step. ... More

Harrison was an amazing construction manager! And Brad was an amazing helper in the process as well! They are both amazing at their jobs and overall just great people! I loved my experience it was well worth it!

My wife and I are absolutely delighted with how everything unfolded. The entire process was made seamless and enjoyable, thanks to Jon's assistance. We would like to express our sincere appreciation to the entire team for their individual contributions to making our dream home a reality. We wholeheartedly recommend Highland Homes as a premier choice.

We had such a great experience with Highland Homes! The whole homebuying process was smooth, and our builder, David, was amazing—super responsive and really easy to work with. We’d definitely recommend Highland Homes and David to anyone looking for a new home!

Highland Homes went above and beyond from sales to construction management. I’d work with this company again.

We are very happy to have purchased this home from Highland Homes. Many thanks to Manny and David!!! They are the true heroes! They explained everything from A-Z. Our walk throughs with David were amazing. We never felt overwhelmed. David answered all of our questions, even to this day he is still assisting us and we are eternally grateful. David grabs the bull by the horns and gets the job done. We can never say thank you enough! We never in a million years would think we would have found the perfect home for our family but we did. Plan 218 is PERFECT! We must have looked at well over 50 models from various home builders but once we walked into plan 218, we knew we found our forever home. We were ready to sign on the spot once we saw the home. David was instrumental in ensuring our trust with Highland Homes. We will no doubt recommend to anyone looking to purchase a new home to seek out Highland Homes. Did I mention how grateful we are to David? That very specific individual represents Highland Homes in the best way possible. We will no doubt buy another home one day and ensure David assists us again. That's how serious we are about David and our trust with Highland Homes. We are once again very grateful for this opportunity and express our sincere gratitude. Thank you! ... More

I had an amazing experience with purchasing my new home. Terrence was very helpful from the beginning of this process until the end. He was also very supportive and accommodating to make this experience as easy as possible. Eddye was also amazing. He is very responsive and reliable whenever I called and had questions or concerns. I’m really grateful to have worked with them both.