Highland Homes Reviews

Buying a home can be extremely hectic. Lula not only provided guidance throughout the entire purchase process but often times going the extra mile answering calls/texts during off hours as well as taking time to explain to me in details of my questions or documents I don’t understand. Lane is professional and courteous. He paid great attention in details when doing home walk thrus and follows through timely on issue discovered either during walk through or responding to service requests. He’s friendly and great to work with. Thanks to Lula and Lane for their patience and can do attitude in making home purchase a very pleasant experience for me. ... More

I have been very happy with my new Highland home! I have been very impressed with the quality and workmanship of my house and I appreciate all of the attention to detail given to it. The entire Highland Homes team was helpful and courteous throughout the buying process and after. I would highly recommend buying from them!

We had a few hiccups early on in the construction process. But, once Eric got involved everything worked smoothly. Eric is EXTREMELY good at his job and was very responsive to any and all my concerns!

I belive , it was more comfortable if give information write

Overall, I had a great experience

Highland made our experience easy, and was the best build quality we saw in our search.

Choose Highland! You won’t be disappointed!

The people from Highland were really amazing at the time to buy the property. Everything went smoothly and was laid out point by point and followed to the dot. In regards to responsiveness they have been attentive and always making us feel as part of the community. I would definitely recommend them for building, ease of payment and warranty.

Initial contact was with Christi in sales. She was super helpful and so easy to work with. We continued to work with her till the house was handed off. There are so many ideas that she helped with. D'Marco was the construction project manager assigned. He addressed every single issue that was raised during construction to our satisfaction. We really enjoyed interacting with him but most importantly knew that every update was being held to a high standard with built-in quality checks. Overall we are very happy with Highland homes. The house turned out exactly how we wanted it and we are very happy. ... More

Incredible home and the service throughout the process was outstanding. Thank you Highland Homes and Highland Home Loans for making my transition to San Antonio such a pleasant experience.

My experience with Highland Homes has been exceptional. They were very easy to work with during the purchase phase, even adding additional cabinetry, hardware and shades at very reasonable prices. They walked through stage was very easy with very few items that needed attention. Any things that needed to be repaired or attention after closing have been handled expeditiously I couldn’t be happier with my experience. I’m

Julie, Mathew, and Jesse are absolutely phenominal. Everything about buying a home from highland has been excellent.

This was our first experience building a home, and we initially approached the process with some hesitation due to the many negative stories we had heard from others about their home building experiences. From the very beginning, however, our Sales Counselor, Alecia, along with the entire model home team, made us feel welcome, comfortable, and confident in our decision. It quickly became clear that Highland Homes has a well-defined building process and thoughtfully designed plans, with a strong emphasis on energy efficiency—an important priority for us. We were especially fortunate to have Travis as our Construction Manager. He consistently communicated next steps proactively and was patient, accommodating, and highly responsive to our many questions and concerns throughout the build. Despite several change orders we introduced along the way, Travis was able to keep the project on schedule and even completed our home a full month ahead of schedule. We also greatly appreciated the time he took to meet with us in person to walk through maintenance items and provide guidance for long-term care of our home. We could not be more pleased with our Highland home. The quality of workmanship, value for the investment, and the genuine care demonstrated by everyone we worked with exceeded our expectations and made the entire experience very positive. We would highly recommend Highland Homes and their exceptional team to anyone considering building a new home. ... More

The process was amazing from start to finish. Any issues or concerns I had were listened to, and the team truly did their best to help every step of the way. Buying a house can be stressful, but they made it smooth and reassuring. I’m very grateful for their professionalism, patience, and dedication.

Communication and follow thru was missing at times. It felt like we didn't know where things were such as sprinkler system to shut down the water consumption. We've been in our new home for six weeks and some (not all) repairs are finally being taken care of. We still have an issue with the kitchen cabinet drawer broken. Design of home is nice, functionality is less than desirable. For example the kitchen does not have enough counter space or cabinets. Very tight between island and stove area.

The entire process was smooth. It is clear as I get to know our home better that Highland put alot of thought into doing the right things to make the owner experience the best it can be and our PM Lane is super responsive and helpful whenever I have a question

We have been very pleased with David, our point of contact throughout the construction of our home. He was proactive and quick to address any issues or concerns we had along the way. Overall, we’re very satisfied with our new home. Also, we dealt with Manny prior to construction and he was a pleasure to work with.

nothing but positive things to say about working with highland. will definitely recommend to friends and family!

Working with Highland homes and the team Christi and Zach was great throughout the build process. Very communicative and quick response to attend to the issues even after the close. Thanks

My wife and I had a great purchasing experience with Highland Homes. Adam and Kira were very responsive made the experience extremely easy. We would definitely purchase from Highland again.

We purchased a new home in homestead community. The buying process was great from Terri to the financial was seamless. We had an issue with the garage door they fixed and took care of very quickly which was great. However I feel the used the cheapest products in the home from the carpet which looks like it’s 10 years old after only 2 months. We only have three people living in the house and we don’t abuse or walk back and forth like a busy street for it to be worn down so quickly. Also faucets and other products used were very cheap quality. We also have no mailbox after months of living in the house and we have been getting the run around on when we will have a mailbox. We currently have to go back and forth to the post office to get mail! The sod that was put down is subpar full of weeds and just throw down most smooth lumps and looks bad, hard to mow! Noticed careless craftsmanship after being in the house as well after paying 500k you would think you would get a quality product sadly I don’t !! ... More

Sales team was great pat and kitty. Home loan process was fairly good. Hank was awesome. Christi was helpful but confused me on a few items. Spencer has been good and responsive for warranty. Main issues drywallers did a poor job. Walls appeared bowed or sloppy, outlet cuts are huge when replacing switches with smart switches, the plates don’t cover there big cuts. Some walls missing texture. One wall had a soft spot but was fixed. Mortar/bricklayers guys did a poor job as well. Tons of mortar voids all over. Several walls the bricks are not straight and bowed inward. Tile guys did alright for the most part but could improve. A few backsplash tiles are crooked. ... More

Low quality materials and not clear plan picture manager doesn't know details about plan hights and all, felt very bad experience after spending 500k, nobody comes for proper service after moving and payment completed

The house is very nice. Every person I’ve worked with was a wonderful. I feel like there was some things that were too rushed through and was some visible. When I asked for something to be done, though, everyone listened and explained the situation and took care of what I needed.

We purchased our Highland Home sight unseen, and from day one we were lucky enough to work with our construction manager, Lane. For months, all of our communication was over email, and he consistently impressed us. His responses were always incredibly in-depth, clear, and timely. He went above and beyond in problem-solving, and even with some last-minute changes, he remained patient, accommodating, and solutions-oriented. When we finally met him in person, I was genuinely shocked—based on his level of knowledge, professionalism, and communication skills, I assumed he had at least 30 years of experience. He’s that good. Highland is truly lucky to have him. I also want to give the biggest thank-you to Renee. Lane and Renee were the absolute dream team. From the moment we were connected, she made the design and selection process effortless. She always went out of her way to help bring our house dreams to life—even letting me text her with questions—and she responded quickly every single time. 10/10 for both of them. I would recommend Highland Homes to anyone—the quality of the build and the quality of the people made this entire experience exceptional. ... More