Highland Homes Reviews

High price and poor costumer service

I was disappointed immediately after moving Into our home. Many electrical problems that required me to wait for the tech on multiple days. One day he didn’t even show up. We were told that all appliances were tested. Which would of been impossible because my dishwasher didn’t have power going to it. So a flat out lie. No one inspected the house, or they would have found multiple outlets with no power and the crossed wires in my garage. The home’s media box where the modem and router go are at the furthest point in the house. Sadly we have poor signal because of this. I WILL NEVER BUY ANOTHER HOME FROM THEM. ... More

Highland homes are great, quality is fair but support is terrible. Just the hassle wasnt worth it.

1. Buyer selections and design gallery experience was horrible. Samples were extremely small. Everything cost "extra", there was no cost breakdown to compare the cost of what was included in the contract vs. the "extra" costs. 2. Misleading advertisement of what was included in the purchase of the home. Some items were "discontinued" after purchase. Had to fight to receive a credit that was not commensurate to the item that was "deleted". 3. Quality of work was horrible. As home buyer, we had to point out things that they did not install, including missing an entire bathroom under slab plumbing. Some items caught in time to eliminate demolition and repair of work completed. 4. Initial builder (superintendent) was extremely rude and somewhat confrontational. The replacement builder was very kind and helpful, however the post builder is as rude as the initial. 5. Quality of work is below what should be expected for a house costing almost 1/2 million. Concrete work is not good. 6. Overall very dissatisfied with the entire experience with Highland Homes. ... More

Contractor's building the home abused the cabinets, bath tubs, plumbing and many others fixtures. Roof in the front was not completed properly. Open holes under gables lack proper sealing. Roof leaks in front under eve. Exterior pieces were not completed properly (sealed on exterior properly). Many items identified in final walk through to be completed as part of the sale, remain uncompleted after 2 months. Lack of response by builder to rectify. Hire your own inspector prior to closing for a new home by this builder. Home lacks insulation over rooms in the attic (it is visible). Demand all items be completed before closing! Having purchased several homes in my life, new and used, I have purchased used homes that require less fixing to repair the household than new on this one. ... More

Safety, Housekeeping, Security • Beer cans and trash consistently found in and around build site • Contractors smoking inside of house • Trash and food left in house attracting pests (raccoon removed from attic) • Contractors not observing signs for “no shoes”, dirt and rocks on wood floor and carpets • General disregard for safety (e.g. roofers not tied off, makeshift ladders, etc.) • Houses with flooring, carpets, fixtures left unsecured and in some cases doors/windows ajar Management Oversight • No insight into management decision making process • No explanation or understanding of escalation protocol for raising buyer concerns • Inconsistent supervision and communication to contractors (e.g. placement of A/C condensers) • Poor work-load management and support of construction supervisors (constantly overwhelmed) • Reference construction drawings only when convenient for builder Sales Counselors • Frequently pompous and dismissive in almost all interactions, including initial visit with realtor • Tend to act like buyer requests and concerns are a joke (literally laughing in some instances) • Drag feet on decisions then make urgent demands, making it seem like buyer is causing delay • Attempt to document misleading information on change orders • Incomplete and/or vague descriptions of change items (some missed completely) Quality of Workmanship • Overall sloppiness in workmanship (e.g. tiling, door trim, painting, plumbing hardware, etc.) • Lack of ownership in work (e.g. dented fireplace, scratched appliances, etc.) • Seem to take the “easy” route at every opportunity rather than doing the job “right” ... More

We purchased our home three months ago, and have had severe plumbing issues ever since. Our construction manager has been great, but they had to dig a hole in our guest bedroom, they pumped a brick out of the upstairs plumbing and removed wood and debris from our downstairs plumbing. We were without adequate plumbing for nearly 2 months. And had construction workers in and out for nearly a month. We had to stay in a hotel for several days and were displaced for quite some time. We also have not been offered any compensation other than them fixing their mistakes. I have called the office, and left messages via their contact us links on the website. No one has called back. When you are buying a house at this price point you definitely should not be having these types of issues. ... More

My experience was horrible had some problems at the house that were supposed to be taken care of and our builder never answered our calls anymore

We been moved in over 3 months, no mail box available no internet provider or service, trash leave on street!

Extremely disappointed with workmanship and “their process”. Re-doing things 4 & 5 times is not a process. It’s poor quality & oversight. There was basically none. We had to be there everyday to point out the errors which for the most part they ignored. We would not recommend Highland Homes based on this experience. We’ve built numerous homes between the two of us and none of them have been this poor.

There were several issues discussed during the first, and only, walk through (I was promised two walkthroughs before the closeout; but, Nick, the builder, refused to do a second one) and the issues were not covered between the walkthrough and the closeout. The day of the closeout, Nick had someone pulling blue tape off the walls (blue tape indicates areas needing touch-up) but no work was being performed. The garage door was supposed to be fixed, it was not, the texture on the entrance hallway was supposed to have been fixed, it was not, he had the sprinkler system running every day and now there are runoff lines in the lawn, those were shrugged off, the sprinkler system has had issues “not running,” and leaks, the front door is missing screws, nick has yet to address this issue, Nick promised me on the first walkthrough he would get me a price on a solid core door for my wife’s office, this took an extraordinarily long time and when I replaced the door the top hinge jam side screws were completely stripped, like there’s not a stud back there. I was supposed to be put in touch with the painter so my wife could have a few rooms painted before we moved in, that never happened. ... More

After 1 month closing. The grand new AC has issues. AC leaking water down to the ceiling and dripped to the floor. Highland Contractor just repaint the effected area. Big Tex still don’t know what happened to the AC. Same thing happened after 2 weeks. Called Big Tex Emergency many times nobody respond. Very disappointed.

Had the worst experience working with the sales people. Treated horribly by sales folks they did everything they could to try to get me to leave or cancel my contract because had a buyer that was willing to pay the full asking price.

Our home was initially scheduled for completion in March/April. We told them no rush, as May was good with us. They scheduled closing May 30. I emailed more than once to confirm closing date as they appeared behind, mostly due to them stopping work on my home to build their new model (they verbally confirmed this was true.) We pushed closing back one day due to last day of school activities. The day before closing (on the original close date!), we still had a broken window, no fence, a leak in the bathroom, no inspection certificate, and MANY other major issues. They first wanted to do an affidavit for the repairs, but then after not passing inspection had to delay our closing TWO WEEKS. Had we been contingent, we would have lost the house, or been homeless. They acted like it was no big deal. Once we finally closed, we had to chase down keys, and still had a short affidavit. It took them 7 weeks to finish what they promised in 7 days. And we only got it done because we went to social media and got a meeting with the regional. They still don’t care about how much they inconvenienced us, or the HOURS of my time wasted with their contractors after closing. They made MANY mistakes along the way - I still have things that are wrong that I’m choosing to live with because I’m done fighting them. They admitted they didn’t give us their best but made no other amends. It’s been a horrible, stressful process - right in the middle of our family adopting and going through heart surgeries for our new son - and I could never recommend them as a builder. ... More

The building process was a nightmare due to the construction managers that oversee your home build. They had zero concern over quality or workmanship by the contractors and nothing was made right by them. We have built before and never thought it would be this bad. I’m not kidding! By from a different builder!

During the purchase of the home, everything was great and we were assured that Highland Homes takes care of their buyers before and after the purchase. We have found that to be untrue. Our experience after moving in has been very poor. We still do not have a working stove exhaust hood and we have been in the home for over a month now. We have a ceiling fan making a loud noise and when the warranty manager came to look at it he explained that it doesn't make the noise if we keep the fan on low. This is the fix?! You have got to be kidding me! We have an exterior back door that has warped and the security sensor keeps giving us a false unauthorized entry alert. Again, the warranty manager came to look at it and said he would have the security company move and realign the sensor. This is the fix?! Leave a warped door on our brand new home and move the sensor. We are extremely frustrated and need help from Highland Homes Upper Management. Please help us. ... More

We were very pleased with using Highland loan source. We are NOT pleased with dealing with construction and warranty issues. This is our second highland home in 5 years . The first experience in 2014 was great. Now in 2019 this experience is much different and to be honest very disappointing.

I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials that caused the problem but as a home builder it should be your job to manage these issues from occurring. ... More

Poor walls and supplies used. Paint rubs right off. More than 20 items needed to be fixed or repaired AFTER moving in. Been here for more than 3 months and still waiting for repairs and replacements.

Too many build quality issues. Concerned they will not fix some of them. Most materials used are of low quality. Installation of many items not done well. Very slow to address issues.

Please please have your own inspector The labor they hire are worthless not good workmanship. They do not take pride in their work There is never a foreman in site yo check behind workers. I been in my home abouy 2 months now. Im still having problem. Had a leak in my house the first month. Poorly built. Im not satisfied about my house. I had to have highland come back and nailed down my floor board still having electrical problems present day 3/20/2019. Very very upset about my whole building experience. Never never again. I will never never refer highland homes to anyone, not even have a homeless dog live in an highland home. ... More

What I have said in the paragraph above.