Highland Homes Reviews

Once you move in you'll appreciate all the attention to the homeowner's actual living such as the wider driveways and wider lead walks to the front doors. That they cared enough to spend extra money before entering the home. The impressive roof pitches help the Texas hot air escape out of the attic as well give elegant curbside appeal. Every employee is an owner and it shows in their commitment.

Highland Homes offers great workmanship, value, and outstanding service after the sale.

Builder and sales people were great to work with. Love house.

Overall, we are pleased with the finished product. We found it easy to work with the builder and their response to warranty requests has been timely.

Home is average, had multiple issues upon moving in but the service and timeliness to tend to the issues were excellent. I must commend the sales/ construction management team on their service, but I would not buy nor recommend a Highland home to anyone.

Kristy and Austin made the entire process very easy.

From start to finish, working with the Highland Homes team was a really great experience. I was not looking forward to the process of building a new home based on homebuilding experiences I'd heard from others. Highland Homes made the process not only easy with lots of guidance but even rather enjoyable. The sales staff and the construction manager were so very helpful and very patient throughout the entire process. We changed our minds a few times, got picky about a few things, and fretted about a few things. The staff was always willing to help us through issues with great communication and we could not have ended with a better result. Thank you Highland Homes for helping us get into our dream home. ... More

My new home sale went without a hitch and the Highland Home Loan officer was very accommodating and found ways to make the financing possible. I would recommend the Highland home building and buying experience without any reservations.

Great experience

Poor walls and supplies used. Paint rubs right off. More than 20 items needed to be fixed or repaired AFTER moving in. Been here for more than 3 months and still waiting for repairs and replacements.

I've bought many homes over the years and have never had a more "personal" and "engaging" experience. Highland Homes should be applauded for their professionalism. Their willingness to listen to my needs allowed them to deliver to me, a beautiful home that met my vision 100%.

Too many build quality issues. Concerned they will not fix some of them. Most materials used are of low quality. Installation of many items not done well. Very slow to address issues.

The home building process is not a perfect process. Home buyers have to have patience over 7-8 months but it will all come together and look like the model when it is done.

Would not have bought this house, had it not been for Bryn!! The way she treated us was incredible!!

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction.

I think (Customer Satisfaction) is the dynamism that drives any company, and the most significant characteristic of a company’s failure or success. Highland Homes has this aspect on customer satisfaction “down pat”. From the beginning, working with Ethan (Sales Counselor), he made the difference in our two-year journey of searching for the right home, builder and location. When Ethan met my wife to show Highland Homes in the rain, not worrying about getting wet to show her the lots and homes available, while other sales counselors from other companies…. opted to postpone or meet at a coffee shop to deliver what they had available. My wife and I knew that Highland Homes was positively different. I am currently working overseas and Ethan was instrumental throughout the entire process, he send everything I needed to capture details on lots, area and home we had picked until we closed. Ethan worked inexorably answering emails, conference calls and photos that follow like clockwork on every update and aspect of construction of our new home. He never said “No…. I Am Booked Till This Date” nor “Can We Make It For Next Month”. Often worked after hours to meet our intent. On the finance side, Matthew’s team worked professionally and exceptionally well when we decided to use their company to finance our home. A no pressure smooth and efficient process they competently provided. The same on emails, conference calls, updates and thorough explanation of detail, and step by step on paper work to deliver a better agreement before closing day. On the construction side, Nick “The Builder” played a big role to explain and advise on details throughout the entire construction process. Professional and patient on our demands, promised to delivered our home without delays. After closing, Nick’s team worked hard to listen and fixed mostly small cosmetic issues we had during the closing process Always around to ask if everything was OK, Nick continues to deliver under the new warranty list as promised. My wife and I highly recommend High Land Homes for sales, finance and construction of a new house. We are pleased and happy with our beautiful new home. Jorge and Debbie. ... More

make sure you are happy with the construction manager as they are instrumental in the building process.

Positive experience from beginning to end.

From the 11-foot ceilings throughout, to the large kitchen island and expansive windows, we fell in love with Highland Homes at Sandbrock Ranch. Everyone involved with the process was knowledgable, honest and helpful. A special shout-out to Will, our sales counselor - he is amazing!

Highland built our home to accommodate our unique needs of our family members. Bathrooms and doors handicap accessible for wheelchairs. It is so much easier to get around the house in my powerchair because of the wide hallways and doors. I love the walk-in showers. The construction management team and contractors did a great job building the home. I was extremely impressed with the stone workmanship. The Chesterfield is a very spacious floor plan if you need the room, but not the stairs. The sales team, Chad and Sue assisted us all the way from beginning until closing.

Great house and love the community

We began the building process last July. Our builder met with us and communicated with us throughout the building process. Our home is beautiful and we are happy to be all moved in!

Working with Lula and Cody was great. I have not moved in yet so am not sure of quality of workmanship. But do mit expect issues

Address all issues before close

Highland has been quick to respond to all my communication and address any questions I have had. I am impressed with their commitment to the customer even after the buying process has concluded. I feel like they truly value their customers.