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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 3387 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars overall

3387 Reviews

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Responsiveness 4.4

Customer Reviews

Wonderful Buying Experience From Start to Finish

  • Anonymous
  • Verified HomeBuyer
  • March 21, 2019
  • Roanoke, TX

I cannot say enough great things about the Fairway Ranch Construction and Sales Teams. Both teams were great at communicating with us throughout the entire build process, and they made it evident that our needs and concerns were of the highest priority. This made for a fantastic experience, as a whole. We couldn't be happier with our home and the community we chose to build in. We will definitely be recommending Highland to anyone looking to build a new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - Our representative was Craig.

  • John G.
  • Verified HomeBuyer
  • March 21, 2019
  • Forney, TX

Our representative was Craig. He was excellent to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Product

  • Johnnie M.
  • Verified HomeBuyer
  • March 21, 2019
  • Prosper, TX

Highland went above expectations in meeting our needs in buying a new home. We requested knob and handle changes and crown molding additions. Walk through PRIOR to close was most extensive we have had in buying a new home. Great price, product, and features. Sales team was a pleasure to work with. Highly recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Decent Starter home builder

  • Mark H.
  • Verified HomeBuyer
  • March 21, 2019
  • Spring, TX

Average home builder...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

An Ethical Company

  • Paul H.
  • Verified HomeBuyer
  • March 21, 2019
  • Spring, TX

During the construction of our home, the company made an error, installing something we had discussed but not ordered. When we noticed the error, they insisted on our NOT paying for that item. They acknowledged their error and paid for it. If I ever build another house, I will go to Highland.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - Please please have your own inspectorThe labor they hire are

  • David W.
  • Verified HomeBuyer
  • March 21, 2019
  • Manvel, TX

Please please have your own inspector The labor they hire are worthless not good workmanship. They do not take pride in their work There is never a foreman in site yo check behind workers. I been in my home abouy 2 months now. Im still having problem. Had a leak in my house the first month. Poorly built. Im not satisfied about my house. I had to have highland come back and nailed down my floor board still having electrical problems present day 3/20/2019. Very very upset about my whole building experience. Never never again. I will never never refer highland homes to anyone, not even have a ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Highland Homes - Highly supportive.

  • Valiyaparampil G.
  • Verified HomeBuyer
  • March 12, 2019
  • Wylie, TX

Highly supportive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Home Builder!

  • Andre D.
  • Verified HomeBuyer
  • March 12, 2019
  • Bulverde, TX

I love my new home, it has everything that my family and I needed. Highland’s Team was a pleasure to work with from day 1, they provided and lot of information and encourage research of our new home, what a great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Highland Homes - Pricing was reasonable for the quality that you receipt

  • Wanda G.
  • Verified HomeBuyer
  • March 12, 2019
  • Aubrey, TX

Pricing was reasonable for the quality that you receipt

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Compton

  • Teresa C.
  • Verified HomeBuyer
  • March 12, 2019
  • Kyle, TX

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Just another builder?

  • Jeffrey C.
  • Verified HomeBuyer
  • March 08, 2019
  • Frisco, TX

Don't get me wrong, we like our new house. Our frustration was with the build process and post close process. It feels like quality control in the build process is non-existent. My advice? Be diligent in making sure everything is completed appropriately. Be demanding to ensure you are fully satisfied.

Highland Homes responded:
Hi ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Highland Homes - Great Home!

  • Scott B.
  • Verified HomeBuyer
  • March 06, 2019
  • Bulverde, TX

Great Home!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Consturction manager

  • Feryal A.
  • Verified HomeBuyer
  • March 05, 2019
  • Richmond, TX

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Highland Homes - Had an awesome experience and love the home.

  • Anonymous
  • Verified HomeBuyer
  • March 05, 2019
  • Fulshear, TX

Had an awesome experience and love the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best new home experience.

  • Michael C.
  • Verified HomeBuyer
  • March 05, 2019
  • Lantana, TX

We purchased a new home from Highland in the Barrington 50's phase in the Lantana community. The house was 95% complete when we purchased so our experience, while short was very important to us. Ginger (sales) and Melissa (construction super.) were very attentive and responsive to all of needs, concerns and requests. The end result was a very smooth and successful transaction. Although there were other builders in the location, we couldn't be happier with our decision to go with Highland homes. We love the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent customer service

  • John M.
  • Verified HomeBuyer
  • March 05, 2019
  • San Antonio, TX

Mary and Clayton have been great to work with. We received the home in excellent condition and couldn’t be happier with our property.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - When punching out your house before move in make sure to take

  • Michael A.
  • Verified HomeBuyer
  • March 05, 2019
  • Kyle, TX

When punching out your house before move in make sure to take pictures of each item and put it in a spread sheet to ensure each item is taken care of

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 4

Highland Homes - Highland is the best.

  • Ruben M.
  • Verified HomeBuyer
  • March 05, 2019
  • Hutto, TX

Highland is the best. Will definitely recommend to friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality home

  • Sujan M.
  • Verified HomeBuyer
  • March 01, 2019
  • Richmond, TX

Home was build with good quality and my builder is very responsive and patience to any of my issues/concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - excellent quality.

  • Anonymous
  • Verified HomeBuyer
  • March 01, 2019
  • Prosper, TX

excellent quality. Great team to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Builder

  • Anonymous
  • Verified HomeBuyer
  • March 01, 2019
  • Little Elm, TX

Extremely energy efficient and everyone from sales team, builders, and closing have all been nothing less than exceptional even after the sale the service continues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not good experience!!!

  • Long N.
  • Verified HomeBuyer
  • February 27, 2019
  • Richmond, TX

Just move in around 90 days and I changed 8 of ceiling light!!! Painting is bad, we just find out inside and bottom of kitchen cabinet there a lot of exposing nails. The floor of 3 out of 5 rooms are not evenly...hopefully that’s all.

Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I am glad that we were able to take care of those issues for you! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 4

Stress free experience

  • Michelle B.
  • Verified HomeBuyer
  • February 27, 2019
  • Aubrey, TX

I am very pleased with the experienced buying a highland home ; the staff was responsive and knowledgeable and helpful. The house is energy efficient, well built and the neighborhood is well managed . Very happy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great 1st New Home Build!

  • Long N.
  • Verified HomeBuyer
  • February 26, 2019
  • Richmond, TX

Hector and Jovanny at Highland Home were friendly, knowledgeable, helpful, and very responsive to our questions and requests. They definitely made our first time building a home a great experience. Jovanny was also great at resolving many issues very quickly no matter how small or big.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great but not the best

  • Tommy M.
  • Verified HomeBuyer
  • February 24, 2019
  • Richmond, TX

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5