Highland Homes Reviews

Overall, we are happy with our home...but there are little things we think Highland could have done better at. Since moving in we've found things that either the construction manager or the subs should have caught before releasing the home. For instance - uneven grout, tiles with clearly visible chips, wobbly paint lines, inoperable or poorly installed data cables, and overall cleaning prior to release. I will say that when brought to the attention of the builder, they have been quick to remedy. Like I said, we are happy with the house but I doubt we will go with Highland if and when we need to move to a larger home. Although a semi-custom builder, don't believe they really took the time to make sure the house it perfect. More concerned with closing and moving on to the next house in line. ... More

Our home buying experience was great. Lisa, Rich, and Nunnie were great in getting my family into our home in Parkside.

There was lack of supervision during the entire build process. Corrective action were poor. We were pushed to close even without things being completed. I have broke water lines in the sprinkler system. I had expressed concern about leaks in the sprinkler system before close and I was told they were fixed. First water bill was extremely high and I am still waiting for the lines to be fixed and outcome of the water bill reimbursement.

What I have said in the paragraph above.

I believe that I got a great home, however there were many things that had to be done well after the move in. I believe it was rushed and therefore much was missed. The employees of highland however have been really great and truly want to help so that has made it easier to deal with things that were missed. Overall it is a great place to live and a great builder to purchase with. The biggest thing they need to work on is finishing everything to the customers expectations and get a new cleaning crew!!!! I had to pay over $400 after moving in just to get my house clean! Worst cleaning crew ever!!!! If they continue to use the ladies they are using now expect to have to clean your house multiple times over just to get it livable to expectations! Paint is still on my floors, caulk in the drains, grout in the drains, trash in the yard. Windows I’m still cleaning 2 months after the fact due to paint on them I can’t get off. Just unacceptable for a $300k plus home. Other than that they are good! ... More

We recently moved to a brand new valuable home with excitement but turned out to be a miserable life living inside the house from day 1. We are seeing many mice inside the brand new home from day 1. I wish Highland homes should have informed me regarding mice issue in the subdivision to give me a choice to consider to by a house or look somewhere else. If I was informed by Highland homes prior to buying a house regarding mice concern in the subdivision then I would have consider not to by this particular house but look for a house in different area. I hope someone from Highland homes will contact me to resolve this major issue. ... More

Great to work with from design to build to finish. Everything we asked for before, during, and after the construction process was completed as promised. They made everything right!

Everyone was great - from the sales staff to the builder supervisor all the way through to warranty issues!!

Highland home is a nice quality home but after you close it takes too much time to get other repairs completed in a timely manner. When you do a walk through take your time you cannot catch everything. Need to do a better job in closing. when you close everything should be completed not incomplete.

Best service

One of the best team of builders I have worked with.

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Poor painting. Back yard has a river running through it. Poor quality of tile. No attention to detail.

Be sure to ask plenty of questions. Highland staff are very helpful and approachable. There are no dumb questions!

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Very satisfied with Gracie the sales representative and her assistance during the home buying process. Also appreciated the service and attention to detail received from Matt and his team with Highland mortgage.

Overall buying our Highland Home was a positive experience. There were several issues during the building but that happens to every home builder. Melissa our construction manager was very attentive and took care of each issue quickly.

Highland is a cut above the rest, something immediately recognized upon entering their homes. Service is top notch led by responsive and professional representation

Highland has been very responsive to our needs. We have been a little disappointed in some workmanship issues although Highland has responded to all of our requests and fixed everything we have asked to be fixed. This is the first time we have built a new home so it is possible our expectations were too high.