Highland Homes Reviews

I love my highland home and they went above and beyond.

The customer service is excellent. Our whole experience with Highland Homes has been pretty smooth. Of courses we expected some little bumps in the road but whenever we reached out to our contact list they were spot on and always communicated clearly and were on time with our requests

Great overall experience and happy with our new home.

Beautifully built home with great service from seller and builder a

I’ve heard nothing but bad things about people who build their own home. However we had the best experience with Highland. Our builder was great, he communicated all along the way so we were never left wondering what was happening.

Good company and employees

I think everyone involved with Highland Homes are wonderful. You can't go wrong when you chose Highland Homes.

We purchased a home from Highland at the end of 2018. The sales representative and the builder were extremely attentive, patient, and competent with all aspects of getting into and becoming settled in the home. I was most impressed that they lived up to every commitment in preparing the hand over of the house. I greatly appreciate the professional and personal approach Highland Homes takes to satisfy their clients during and after the home was purchased. I strongly recommend working with Highland.

Can’t go wrong with Highland Homes. Our 1st ever ground up new home build & Hinland made he whole journey as painless as possible. Highly recommend Hiland!

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

Had to have brick removed and redone. The mail did not get delivered to community mails boxes for a month. The internet and fiber optic did not work until a month after we moved in. The caulking in house is already cracking & the corners of many rooms are cracking. I come home the other day with a giant hole in my front yard with no warning so i had no idea it was going to take place and was told they needed to run stuff (Electric) for the other part of development. No one told me that my front yard was the right of easement i guess we are supposed to know this.m It has been 5 days and counting with a hole in my front yard. I am the corner house and 2 months into living in my new home the handicap ramp is still just dirt and have been told many times it is scheduled but still nothing. ... More

We moved from MS for work and have really enjoyed the options in housing. Highland was a great fit for us.

Highland homes have gone above and beyond everything we have expected in a home builder. We noticed some things that we though could have been addressed by simply sanding and repainting but the builder explained it would be better to replace it completely new. No other builder would have done this.

We have had several minor issues with our new home purchase from Highland Homes and they have all been taken care of in a timely manner. Thank you.

We initially looked at Highland, shopped around but came back to them. The quality of the house is amazing and have not had one issue in the 3 months we moved. They walked us through the entire process and answered every question.

I bought this house as a spec about half way through the build. They were able to work with me on my closing date and were very helpful and professional throughout the rest of the build. I would recommend Roy and Rich to anyone looking to build their dream house!

We've built and bought for many years. As in every home building experience, issues arise and need to be addresses - it's just expected with any new home. In every case, the builder and office staff of Highland addressed the issues, and took care of them over-and-above what was needed to make us happy. We count the building and the staff at Star Trail Highland Homes as professionals and friends - who made the experience fun and rewarding. We continue to be grateful to them for the awesome experience of building here.

We love our new home! Well built! Great amenities!

Smooth process from start to finish. The staff was very knowledgeable, patient and extremely helpful

The first home we purchased here in DFW was a Highland Home. Since then, we have built with Drees, Onyx, Beazer and Megatel. Highland was the best with customer service. For this community, we chose Highland based on our past experiences. They did not disappoint! The customer service during the construction and after moving in has been outstanding! Josh K., Spencer and Josh T. Made sure all concerns were taken care of to our satisfaction! They went above and beyond! I will not hesitate recommending Highland to our friends and relatives!

The response to issues has been exceptional. Our builder representative (Chase) has made sure every concern was addressed to our satisfaction.

Not off to a good start...

Great builder. Did everything they stated they would

Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor directly and started explaining how they don't check the warranty requests every day. Thanks, next time I wont use the warranty claim form.... Eventually they got it fixed but when I buy something brand new I expect the basic systems to function. Other issues were minor like the stair spindles being crooked, gate wouldn't close, some surfaces weren't painted that should have been. They fixed all of those but again, if I am rating quality of workmanship and materials, even a 3 is generous given our experience. Plus they need a street sweeper in the neighborhood. I understand its under construction, but they don't even try to keep the streets clean. Our cars are filthy all the time. Again, a minor annoyance, but an annoyance nonetheless. ... More

Great job by Highland, we are very satisfied with our new home. Jeff was absolutely phenomenal to work with.