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What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1051 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

1051 Reviews - 136 Communities

5 ★(745)

4 ★(139)

3 ★(84)

2 ★(45)

1 ★(38)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Happy Highlanders!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Tomas A.
  • Royse City, TX
  • February 23, 2019

The customer service is excellent. Our whole experience with Highland Homes has been pretty smooth. Of courses we expected some little bumps in the road but whenever we reached out to our contact list they were spot on and always communicated clearly and were on time with our requests ... More

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cliff D.
  • Forney, TX
  • February 20, 2019

I think everyone involved with Highland Homes are wonderful. You can't go wrong when you chose Highland Homes.

star-rating Almost Perfect!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Oak Point, TX
  • February 20, 2019

Can’t go wrong with Highland Homes. Our 1st ever ground up new home build & Hinland made he whole journey as painless as possible. Highly recommend Hiland!

star-rating Repairs

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Mark R.
  • Aledo, TX
  • February 13, 2019

We have had several minor issues with our new home purchase from Highland Homes and they have all been taken care of in a timely manner. Thank you.

star-rating Extremely happy and house has been great to work in

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Juan P.
  • Prosper, TX
  • February 13, 2019

We initially looked at Highland, shopped around but came back to them. The quality of the house is amazing and have not had one issue in the 3 months we moved. They walked us through the entire process and answered every question.

star-rating Excellent Customer Service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Eric F.
  • Aubrey, TX
  • February 07, 2019

The first home we purchased here in DFW was a Highland Home. Since then, we have built with Drees, Onyx, Beazer and Megatel. Highland was the best with customer service. For this community, we chose Highland based on our past experiences. They did not disappoint! The customer service during the construction and after moving in has been outstanding! Josh K., Spencer and Josh T. Made sure all concerns were taken care of to our satisfaction! They went above and beyond! I will not hesitate recommending Highland to our friends and relatives! ... More

star-rating Very pleased after 2 months

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Northlake, TX
  • February 07, 2019

The response to issues has been exceptional. Our builder representative (Chase) has made sure every concern was addressed to our satisfaction.

star-rating Highland Homes - Great job by Highland, we are very satisfied with our new home.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Terrence M.
  • Roanoke, TX
  • February 06, 2019

Great job by Highland, we are very satisfied with our new home. Jeff was absolutely phenomenal to work with.

star-rating Excellent service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Mujahid M.
  • Wylie, TX
  • January 23, 2019

Mr jerrod was an outstanding professional. He made all Efforts to satisfy us. The builder representative on final survey was also very nice gentlemen and explained all aspects of our house . This is our primary home and me and my wife are very happy to be part of highland homes and inspiration community. ... More

star-rating Highland Homes - Quality house, nice and responsive representatives.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Austin, TX
  • January 23, 2019

Quality house, nice and responsive representatives.

star-rating Happy in our first Highland

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Shane H.
  • San Antonio, TX
  • January 22, 2019

Very happy with our first Highland Home. Our sales rep Laurie helped with lot selection, orientation of the home and went to bat for us to get the best value. We were constantly at the site and often talked with our construction sup Brody. Being involved in the process gave us a much better understanding of our construction. The 4 star on workmanship and materials is likely a function of increased demand on third party vendors. Trim and paint guys seemed to be in a rush and it shows up. Still a great house and would be fantastic with a little more attention to fine details. ... More

star-rating Easy home buying process, quality employees

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Travis G.
  • Celina, TX
  • December 20, 2018

Our home buying experience was great. Lisa, Rich, and Nunnie were great in getting my family into our home in Parkside.

star-rating Highland Homes - Best service

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Huiqun Z.
  • Richmond, TX
  • December 11, 2018

Best service

star-rating Highland Homes - Debbie was great!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Ashley O.
  • Haslet, TX
  • April 10, 2021

Debbie was great! She never once pressured me into doing anything I didn’t want to do and was very responsive. Her communication is superb (even after the closing). You can tell that she is genuinely on your side and wants what you want.

star-rating Sales Agent was excellent

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Collin W.
  • McKinney, TX
  • March 02, 2021

We were fortunate enough after living in a hotel and search for homes and multiple offers to stumble across Jessica. It was the perfect storm meets the solution and she was excellent

star-rating Great incentives

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Elaine M.
  • Hutto, TX
  • March 02, 2021

The team did a great job addressing my needs and concerns. Overall the process was smooth and all were easy to work with. I give them the team a 10.

star-rating Highland Homes - Our timeline for moving in was quick and our construction manager

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kristy S.
  • Hutto, TX
  • March 02, 2021

Our timeline for moving in was quick and our construction manager took great care of us!

star-rating They were quick to respond to changes needed; sometimes it was the failure of subs to do it right and other times it was changes we needed to do. Thea and Patti provided us with excellent professional help along the way. Shane is excellent!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • James T.
  • San Antonio, TX
  • February 24, 2021

Highland Homes is first among not so many equals. My delay in responding is that due to the pandemic there are painting touch ups and a few other things which will be accomplished soon. The delays been at our request.

star-rating Highland Homes - Overall the buying experience was great!

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Anonymous
  • Katy, TX
  • January 14, 2021

Overall the buying experience was great! Customer service from the sales office and building manager was great . I just subjects to Highland is that you pour your driveway last. As I ride around the neighborhood you can notice the difference between Highland and Perry homes . Perry home has clean finished driveways and Highlands driveways are different colors and patched. Perry pours their driveways after the home is built and I think that what makes a difference. ... More

star-rating Assurances by Scott Seymour, Ashley Lopez, , Brian Schow

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Melissa, TX
  • January 13, 2021

This home’s temperature is constant and comfortable ( tight seal!) Warranty Service has been excellent and reassuring

star-rating The Staff

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Deborah T.
  • Humble, TX
  • January 07, 2021

Highland Homes has always been my favorite builder and I knew that if I ever bought a new home, it would be a Highland Home. The best part of my experience was dealing with the incredible staff in The Groves (Walter, Haley, Ron & Gwen). Each of these individuals ensured my needs were met and they went out of their way to make adjustments to the home to suit my needs. I bought the house in the final phases of construction, so I didn't have input as the house was being built. This incredible team was quite flexible when it came to accommodating modifications to the home, upon my requests. I feel that for the price of the home, gutters should be included. I love my Highland Home! ... More

star-rating Highland Homes - I have worked with other home builders previously and felt like

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Humble, TX
  • January 06, 2021

I have worked with other home builders previously and felt like I was in a battle with them. Working with Highland was a relief from that. My sales agent was knowledgeable about the homes and features and helped me find what I wanted instead of pushing me into a more expensive home. My construction manager walked the home every day during the construction process and held the contractors accountable for mistakes. I walked the home often and when I saw corrections that needed to be made, he made sure they were taken care of. Highland earned my trust and made sure my home was built well. The home building process was significantly less stressful because I was able to trust them. ... More

star-rating Highland Homes - Good experience buying the homeWith highland the staff was excellent

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Benjamin T.
  • Hutto, TX
  • December 08, 2020

Good experience buying the home With highland the staff was excellent to work with.

star-rating Pretty good customer service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Keith B.
  • Melissa, TX
  • December 02, 2020

Love the neighborhood layout relating to amenities

star-rating The Sales Team was a pleasure to work with.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Christopher B.
  • Rockwall, TX
  • December 02, 2020

Of all the builders we visited when choosing our retirement home, Highland provided the home layout, finish, attention and service we were looking for. Overall, a good experience.