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What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1051 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

1051 Reviews - 136 Communities

5 ★(745)

4 ★(139)

3 ★(84)

2 ★(45)

1 ★(38)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Very responsive & friendly

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Nancy M.
  • Fort Worth, TX
  • April 15, 2021

Easy to work with & corrected things I saw in my home that bothered me

star-rating Building rep was great

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 5

  • Glade W.
  • Katy, TX
  • April 15, 2021

Highland stands behind there product.

star-rating Very Smooth Process From Start To Finisih

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Donald G.
  • Aubrey, TX
  • April 15, 2021

We had a great experience working with Highland Homes from our first meeting with the sales team, to follow meetings with sales/design/construction, to the day we moved in. We had very few issues during the process or since we've moved in. My only complaint and why I gave only 3 stars on "Responsiveness to issues" is that since have have moved in, we have had a very hard time getting the maintenance/construction team to respond to tickets we've had open for weeks. I believe their team is overwhelmed, and do not expect it to improve as they are starting to break ground on the next phase behind our home. ... More

star-rating Highland Homes - This was our second time building a new home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Nicholas R.
  • Northlake, TX
  • April 15, 2021

This was our second time building a new home. First was with a custom home builder and second was with Highland. We had a far superior experience with Highland. Aleasha and Michael were both wonderful to work with and helped with all questions and requests along the way. We would build again with Highland if the time ever arose. Thank you!! ... More

star-rating Highland Homes - Highland homes’ plans really stand out with the high ceiling

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Katy, TX
  • March 09, 2021

Highland homes’ plans really stand out with the high ceiling and open floor concept.

star-rating The Highland experience is everything!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Emily H.
  • Katy, TX
  • March 09, 2021

From the initial meeting with the sales rep to the final walk through, everything was easy. The sales person worked hard to get me what I wanted as far as the design budget went, so I didn’t have to sacrifice a lot as a single mom. My builder emailed me weekly to keep me in the loop as the building process progressed and was responsive to my questions or concerns. Highland has so many upgrades that are part of their standard package. I absolutely love my home! ... More

star-rating Excellent Experience w/ Highland!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Allan S.
  • Northlake, TX
  • February 17, 2021

The Highland team was great. We were having difficulty selling our home and could not get into our Highland home until it sold. Unfortunately, we had a very negative experience with a realtor, which greatly contributed to this issue. Highland was very understanding and flexible with allowing us additional time to get a new realtor and we were able to sell our home! As far as the builder goes, Garrett was awesome! He provided excellent communication by sending a weekly progress report on the progress of the home and promptly follow-up on any questions or concerns we had. ... More

star-rating no comment

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Conroe, TX
  • January 26, 2021

Liked the staff and home

star-rating Sales Team and Project Manager were outstanding to work with during the entire process

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Kathy B.
  • Lantana, TX
  • January 06, 2021

Overall the experience was great, due to Covid things got delayed but that was understandable and in the end I feel we closed on a pretty great home. Are there some things that the quality is not what we expected, definitely but hopefully Highland will work through them with us ... More

star-rating Highland Homes - I love my new home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 3

  • David W.
  • Manvel, TX
  • December 08, 2020

I love my new home. It was worth the minor issues with workmanship when moving in.

star-rating Prompt and attentive

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Kevin W.
  • Celina, TX
  • December 03, 2020

They were very quick to respond to any requests and thorough in their responses.

star-rating Highland Homes - The person assigned to our home, was not only professional and

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Jerome S.
  • Celina, TX
  • December 01, 2020

The person assigned to our home, was not only professional and knowledgeable, he was very caring and genuine in addressing all of our concerns and answering the 100 questions that kept arising. Also, is response time with follow-up was impeccable.

star-rating Very responsive and attentive

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • David G.
  • Rockwall, TX
  • September 16, 2020

Great company to work. Every part of the deal was a great and easy experience. Financing through Highland homes was the best thing we did

star-rating Highland Homes is an excellent builder

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Lantana, TX
  • August 25, 2020

I would definitely recommend Highland Homes to build your house!

star-rating Very pleased with Highland Homes

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • John P.
  • New Braunfels, TX
  • January 07, 2020

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

star-rating My New Highland Homes Home

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Alan V.
  • Cypress, TX
  • December 18, 2019

Finish work--paint, drywall and tile--could have been much better. There are multiple corners of walls/bottom trim that are not square and/or even. Highland Homes is correcting all of the issues however, would have rather had the finish work completed properly the first time. I am most pleased with the windows and doors installation. The wooden floors which we chose (which covers most of the downstairs) was installed properly and looks great. And I feel that Highland Homes does an excellent job with installation and design of the Trane Heating and Air Conditioning system--very efficient and very well balanced. Follow up from contractors/sub contractors has been prompt and professional. Our Highland Homes Construction Manager was attentive to our requests and kept us engaged and informed. Yes, I would purchase another HH!!! ... More

star-rating Highland Homes - Highland home team for The Grove is A team.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Sam C.
  • Frisco, TX
  • September 03, 2019

Highland home team for The Grove is A team. Sales manager/construction manager are great to work with.

star-rating Highland Homes - Great experience and level of professionalism.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Isiaka A.
  • Manvel, TX
  • August 13, 2019

Great experience and level of professionalism. Made the experience seamless.

star-rating Great Ground Forces

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Robert L.
  • New Braunfels, TX
  • July 18, 2019

We had a great experience with our salesperson. She delivered everything she promised and she was a great help with understanding the process of building with Highland. The project manager did an equally fabulous job. He listened to our concerns and went above and beyond to deliver what he could. Past those two it was sometimes a struggle to get answers or help with the things we wanted for our house. For the new home buyer I would recommend making a list of the things important to you, floor plan, finishes, outdoor space, to name a few. Look at all possible plans and work hard at the design center to get what you want while staying in your budget. They have things they forgot they had, so bring pictures of what you want. Main thing is to ask for what you want and stay in contact with the project manager, ... More

star-rating So Far So Good!

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • David T.
  • Aubrey, TX
  • July 09, 2019

Only been in the house for 4 weeks but seems to what we hoped for!

star-rating Satisfied home buyer

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Richard H.
  • McKinney, TX
  • May 21, 2019

Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.

star-rating Highland Homes - Great experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Forney, TX
  • May 15, 2019

Great experience

star-rating Builder’s timeline for completion was pretty spot on.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 3

  • Anonymous
  • Missouri City, TX
  • April 16, 2021

Sales Rep and Builder were great to work with for the most part. There were some workmanship issues that remained unresolved at the time of closing, which was not satisfactory for us. Overall, we have a well built home.

star-rating Highland Homes - Great experience worked great with sales person and construction

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Frank R.
  • Forney, TX
  • April 15, 2021

Great experience worked great with sales person and construction manager

star-rating Highland Homes - We love our home!

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 2

  • Helder S.
  • Royse City, TX
  • January 26, 2021

We love our home! Thank you!