What Homeowners Have to Say About Highland Homes

I think the finishing on the house was not up to the mark. We are happy with everything else.

The beautiful new community, the quality of home and the way how it is beautifully built.

Some of the products seem very cheap and or not done with care. For example door knobs, faucet, paint, driveway cement. Otherwise excellent.

Very good

Highland Homes made the home buying process very easy. Everyone from the builder to the loan officer were always available to answer questions. They made the process non stressful and go smoothly.

Nice home! Felt a bit pricey!!

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people. ... More

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent! ... More

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials. ... More

We loved Highland Homes, but obviously as there are pros, there are cons as well. Before you buy, you get a quick response. After you buy, if there is anything to fix, you will have a hard time.

I think they can improve in materials and labor with better quality.

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment

Cheaply made cabinets. Had wiring issues, split base boards, garage door issue, back door to the house howls when the wind blows and drainage issues in the back yard. For the price of the house you would think we would not have so many issues. I spent 100k less for my last house and never had this many issues. ... More

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

Highland Homes responded:
Hi Doris,

Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciated your patience with our Warranty team. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ... More

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

Ensure work is done thoroughly and you have looked at everything. The contractors tend to miss things here and there.

We moved from out of state and were not able to visit during the majority of the build process. Lula and Javier both made this process seem easy and worry-free. After living in the home a couple months now, we are amazed by the quality of the build and still haven’t been able to find any issues. Every minor detail that needed to be corrected before we moved in was done so in time to keep the build right on schedule. Our next home will be build with Highland Homes! ... More

congrats to our Sr. Construction Manager, we was really awesome.

Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.

no comment, not happy with my finished product

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

...we moved in two months ago and still have zero options for cable/internet. It’s 2019, the internet is not optional! Should have been ready to go before closing! Otherwise great house and great experience.

Highland Homes responded:
Hi Matthew,

Thank you for your review and I’m so glad that you had a great home building experience and think your house is great! I’m sorry to hear that you do not have internet through your provider yet. We will continue contacting the service provider as well to get resolution to this issue. Thank you for being a Highland Homeowner and if you have any questions please reach out to our team. ... More

The building manager, Giovani, was wonderful with the home building process. He was accessible, knowledgeable, open minded, flexible and helpful. He made the home building process not just easy, but fun for us as buyers. He addressed our concerns quickly and educated us about many things along the way. The suggestions and recommendations he made were things we are really grateful for after we moved in. ... More

We love our highland home! The first builder project manager we had did not send updates and we didn’t feel included in the building process. We had several glitches through the finance and closing processes with document recording, closing dollar amount, holding keys at closing over $50 that was a quality review issue on the title and finance side and last minute upgrades that had to be installed. When Jesse came in and took over near closing he has treated us not only fairly but has gone above and beyond to ensure everything in our home is satisfactory for us. Jesse was patient, fair, honest and we trust his word. ... More

Highland Homes responded:
Hi Chelsea, I appreciate you leaving us a review and am so glad to hear that you love your home! I’m sorry about the initial communication and challenges at closing! Thank you for bringing this to our attention and I am very happy to hear that Jesse turned around your experience! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! ... More

The best thing has been no issues (except bad thermostats which were promptly replaced by the builder) after closing. Highland builds a quality house, and they back up their work.