What Homeowners Have to Say About Highland Homes

Ensure contracted workers are not souring Highlands name by their workmanship.

Sales & Construction teams both exhibit professionalism.

Overall the home is awesome. Small things that could have easily been fixed before I moved in were clogged drains, scratches on the cabinets, front door finish, yard watering system issues, etc. Highland Homes was responsive to fix the issues.

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!

Very nice experience from buying till closing.

My wife and I love the home; however, our AC unit is not up to par. The temp in the house is 72 degrees, but the humidity level has been as high as 83%. We bought a small portable dehumidifier to help control the humidity level to something a little more tolerable, like 50-55%. ... More

Great builder. Did everything they stated they would

We were pleased overall with our building experience with Highland Homes. There were some quality of workmanship issues with some of the finishing crews at the end of our build, but our builder was helpful in trying to resolve those issues. Some have been resolved, and others still have a resolution being worked towards. That part has been very frustrating for a new homeowner. ... More

Good experience overall, would recommend Xavier

Quality builder. responsive. trustworthy people.

Overall, my experience was good. I decided to use an outside vendor for one of my walls to add collapsible doors and I wasn't able to install the doors before I closed, which would have been helpful for me as I had to pay to demo a brick wall which was 3-4K. ... More

Very pleased with our home. Very comfortable and satisfied. Surprised there were no spouting on rear roof over patio. That should not be an option; it is as essential as spouting on front roof.

Finish details inside and outside could be better. There noise on the vents, the door chime was broken inside the mechanism and fixed with a piece of card board. The doors don’t seal well. Little details on the painting on some doors. I know there is more. But don’t have it on top of my head. ... More

Highland Homes responded:
Hi Cecilia,

Thank you for being a Highland Homeowner and I am so sorry to hear that this has been your experience with your new home. I appreciate your patience with us as we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team. ... More

Highland made it very easy to buy our home. We would buy again from them.

everything excellent

Not the same quality of workmanship of build like our last HH home built in 2008.

Don’t like painted hinges and brown windows in a gray house

Very Happy with Highland Homeloans

Overall pleased

Was a pleasant experience all the way through.

Overall we had a great experience with Highland Homes. We were kept up to date during the process and timeline expectations and completions. The work was done great but was not perfect. That said, when these imperfections were brought up, attentive to the issues and resolved. I highly recommend Highland Homes, the home was beautifully built and we love it. ... More

Water saving plumbing fixtures require multiple flushes (no water saving) Expected comfort height toilets as in model, was not told it was an upgrade Several doors hung improperly, don’t swing freely to close Cabinets hand multiple nicks and gashes Excellent exterior brick work, roofing, landscaping, flooring installation, walls and painting, electrical fixtures, heating and cooling system ... More

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction. ... More

Construction quality is excellent. Choice of different floor plan is good . Finesse in Painting can be improved. Warrant department is very responsive .

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything! ... More