Highland Homes Reviews

From the initial meeting at the model home all the way to closing, Highland is top notch. Anything that we have had issues with Highland has take care of it right away. We would buy another Highland Home hands down.

I made the decision to leave NY where I had lived for years after hearing from friends how wonderful it was living here in Van Alstyne, Texas. I came down to see for myself and from the minute I arrived I could see what they were raving about. My friends took me all around, showing me so many wonderful places and things. My friends live here in Van Alstyne in a beautiful house built by Highland Homes. I made the decision to meet with the people at Highland Homes. I met with Tracy, the most incredible Sales Representative for Highland Homes who couldn’t have been nicer. Tracy showed me all the houses I could pick from and all the designs I could choose from. I made the decision in 2 days time to buy a house here in Van Alstyne and to have Highland Homes build it. I haven’t regretted that decision for a second! I now live in the most beautiful house that I love. Tracy and Cameron, the construction manager kept me informed and updated each and every step of the way as my house was being built as I was living in NY. I never felt like I didn’t know the progress of my house. Regrets, I have none. My house is beautiful and I can say 100% that if you are considering using Highland Homes to build your house, you won’t have any regrets either. ... More

We couldn’t love our Highland home and more than we do. In addition we work with Mark and Avery. They offer superb support!! Truly makes a difference.

This is the best house I’ve seen to date

Super happy with the home, our sales consultant Cory and our construction manager Eric. We had 2 minor issues and both were resolved perfectly in a timely manner. Over the years I’ve purchased several homes & this was by far one of the best experiences I’ve ever had.

It was a great experience with few errors and hiccups but resolved after the closing.

Working with Highland has been a great experience. They truly care about their customers even after the purchase is complete. We love our new home and highly recommend Highland Homes to anyone looking to purchase a new construction home.

James has been outstanding to work with. He is very courteous and listens to any concerns you might have. Most importantly, he follows thru in a timely manner. As a homeowner he lets you know he is there for you!

From start to finish, Cameron displayed exceptional professionalism, expertise, and a genuine passion for creating a beautiful home. The entire home building process was smooth and stress-free, thanks to Cameron's clear communication and meticulous attention to detail. What truly sets Cameron apart is his commitment to customer satisfaction. He was always available to answer questions, address concerns, and provide updates throughout the process. I highly recommend Highland Homes to anyone looking to build a new home. Their professionalism, expertise, and genuine care for their customers make them an exceptional choice in the home-building industry. Thank you for turning my vision into reality! ... More

We built the house while we were 10 hours away. Dexter handled everything and we are extremely happy. Couldn't ask for better service from him and Daren.

Highland Homes are the best. I would recommend my friends and relatives to buy Homes from them

The materials used in the house are acceptable, but there is no good construction team to bring out the best in them. There are too many areas in the house that need improvement, many walls do not look new, and the attitude of the house inspection supervisor is extremely bad!

Ok, I have been buying total of 7 homes so far in my life. This is only home builder made me recommend my home builder to people. Sale office staff was amazingly professional and updating every single thing so I didn’t have to check on the progress. The sale staff did go above and beyond truly. And the home was very well built. I bought 2600 square feet 2 story home. Highland didn’t waste any space in the house. High quality finishes. The best part is the warranty care. After I move in, there must be little issues but the project manager Eric baker has been amazing. He personally takes care of every little thing within 24 hours. It was pretty much same day service for warranty repairs. I was so amazed. I never seen the service like this. Definitely I will only buy highland homes and let my people know this is best purchase ever. ... More

Best experience I have ever had building a home. This was my 5th time building a home and had the best time doing it. No stress no worries the process was seamless thanks to Kim Edna Beth and Dave. The quality is more than what I expected and they were willing to listen to the changes I wanted to make this my forever home. I can not say enough about Highland Homes and the team I worked with.

Entire team was very responsive from the beginning to closing. Responsiveness continues as we have had a few small warranty items that were addressed very quickly. Can't say enough good things about the entire experience with Highland Homes.

From the time we first walked into the model home to the time we moved in, Highland Homes was professional, responsive, and caring. We couldn’t have asked for a better experience.

I recently purchased a new property from Highland Homes, and I must say, the experience has been extremely disappointing. Here's why: 1. Poor Workmanship: The quality of the construction is far below what one would expect for the price. Numerous issues have arisen, from uneven flooring to poorly finished walls and faulty plumbing. It’s evident that the craftsmanship is subpar. 2. Low Quality Materials: The materials used in the construction of the home are of low quality. Doors, windows, and fixtures all feel cheap and have already begun to show signs of wear and tear within a short period of moving in. 3. High Prices: The cost of the home is exorbitant compared to the quality delivered. You are essentially paying a premium price for what amounts to substandard housing. 4. Poor Responsiveness: Trying to get issues addressed by the builder has been a nightmare. Customer service is unresponsive, and when they do respond, the solutions are either inadequate or delayed significantly. 5. Lack of Trustworthiness: Overall, the experience has left me with a deep sense of mistrust towards Highland Homes. They make grand promises during the sales pitch, but fail to deliver on almost every front. In conclusion, I would not recommend Highland Homes to anyone looking for a new property. It has been an absolute waste of money, and I regret my decision to buy from them. Save yourself the headache and look elsewhere for a more reliable and quality home builder. ... More

The experience was the worst I have ever had in buying a home. Our realtor, Hector and my finance person didn’t get a long, they were pointing fingers at who was at fault, Hector went so far to add me and my wife on the email chain, and the result ended up causing us to miss closing and having to move twice. We emailed Hector’s boss about how unprofessional this was and his boss still to this day has never acknowledged or responded.. No one cared that all the unprofessional behavior cost us, the buyer, thousands of dollars to move and store our items until we could get closed. The VA inspector reached out to Hector for a week, with NO response, then when Hector finally responded and scheduled the inspector the home did NOT have appliances. The house has had several issues, that if anyone really looked they would have been fixed, 2 doors with door handles uneven, one much higher than the other. Underneath cabinets paneling falling off, paint was sloppy, the painters have been back several times. The yard has an open ticket now, our grass is dead, we noted this in walk through. I would never buy another Highland home or recommend Highland. ... More

The purchasing process and initial negotiations were fantastic. As newcomers to the US, we received substantial support and guidance on how to navigate the home-buying process, which differs significantly from what we’re accustomed to in our home country. Once the terms were agreed upon, things proceeded relatively smoothly. However, as the closing date approached, our experience took a turn for the worse. The initially agreed-upon numbers suddenly increased significantly, with a considerable hike in the total house value causing a major dispute among all parties involved. Despite the challenges, we persisted, and at the last minute, the numbers came down closer to the original agreement—though not quite the same. The Construction Manager has been excellent, addressing our concerns and providing support when needed. Overall, Highland Homes is a reputable company with an impressive sales process and diligent construction follow-up, albeit with some room for improvement in materials and a less-than-ideal lender company. ... More

my family truly enjoy new house. Quality of materials is great. appliances, faucets are perfectly selected by a builder, well balanced cabinet colors. Also worth to highlight seamless communication and positive experience with a construction team. Guys, you're doing great.

Fantastic experience from purchase to closing, but most important, after closing. Highland has been great with the communication during the entire process and we would highly recommend them!

I enjoyed working with highland homes team. Great customer service.

The over process was seamless and all personnel involved were professional, available, very responsive and helped this process to go smoothly before, during and after. I would highly recommend Highland Homes. They actually care about the buyer's concerns and needs and have beautiful and quality homes and very nice and well kept communities.

I recently had the pleasure of working with Highland Homes and their exceptional builder, Jonathan, and I cannot speak highly enough of my experience. From the very first consultation to the final walk-through of my new home, every interaction with Highland Homes has been marked by professionalism, thoughtfulness, and unparalleled expertise. Jonathan, in particular, deserves special recognition for his dedication and attention to detail throughout the entire building process. He listened attentively to our vision for our dream home and worked tirelessly to ensure that every aspect of the design and construction met and exceeded my expectations. His wealth of knowledge and experience in homebuilding was evident in every suggestion and recommendation he made, always aiming to enhance both the aesthetic and functional aspects of the house. What truly sets Jonathan and Highland Homes apart is their commitment to customer satisfaction. Jonathan was always available to answer our questions and address any concerns we had, making us feel confident and reassured at every step of the journey. His proactive communication ensured that we were informed of progress updates regularly, and any issues that arose were swiftly resolved with efficiency and care. The quality of craftsmanship and attention to detail exhibited by Highland Homes is truly remarkable. Every corner of my new home reflects the passion and skill of the team behind it. They use only the finest materials and partner with reputable suppliers, ensuring a home that not only looks stunning but is built to last for generations. Beyond the technical expertise, Jonathan and the entire Highland Homes team foster a warm and welcoming environment that makes the homebuilding process enjoyable and stress-free. Their genuine enthusiasm for creating beautiful homes is infectious, and it's clear that they take great pride in their work. In conclusion, choosing Highland Homes and working with Jonathan has been an absolute pleasure. They have not just built a house for us; they have helped bring my vision of a perfect home to life. If you're looking for a homebuilder who combines professionalism, thoughtfulness, and expertise with a genuine commitment to your satisfaction, look no further than Highland Homes. They have earned my highest recommendation without hesitation. ... More

It was a great buying experience and I did it all over again if I had to