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What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1051 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

1051 Reviews - 136 Communities

5 ★(745)

4 ★(139)

3 ★(84)

2 ★(45)

1 ★(38)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Highland Homes - Good builder.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Richmond, TX
  • June 18, 2019

Good builder.

star-rating Home Sweet Home

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Linda H.
  • Hutto, TX
  • June 15, 2019

First, I love my home. The design, amount of space for the price and the high ceilings are my favorite aspects of the house.

star-rating Love my home, disappointed in options

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Kimberly R.
  • Northlake, TX
  • June 11, 2019

I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing. ... More

star-rating Highland Homes - Great home for a great price.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Prosper, TX
  • June 11, 2019

Great home for a great price.

star-rating Highland Homes - They were responsive to our requests and concerns.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 5

  • David M.
  • Prosper, TX
  • May 19, 2019

They were responsive to our requests and concerns.

star-rating Consturction manager

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 5

  • Feryal A.
  • Richmond, TX
  • March 05, 2019

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable. ... More

star-rating Right Decision to choose Highlandhomes

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Richmond, TX
  • January 29, 2019

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes. ... More

star-rating Highland Homes does it right

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Mark M.
  • Oak Point, TX
  • December 11, 2018

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

star-rating Highland Homes - Workmanship and the quality of contruction not up to par.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Richmond, TX
  • December 06, 2018

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

Highland Homes responded:
Hi,

I really appreciate you taking the time to leave us a review about your home buying experience. I have spoken with our team in regard to your concerns and I am glad that we were able to take care of those issues for you and that you are pleased with your new home! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Craftsmanship

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Charles B.
  • Aubrey, TX
  • December 06, 2018

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Highland Homes responded:
Hi Charles,

I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I’m glad to hear that we are in the process of resolving these concerns. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - the previous builder was not a good for taking care of problem.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 5

  • Mary C.
  • Richmond, TX
  • March 05, 2021

the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks ... More

Highland Homes responded:
Hi Mary,

Thank you for your review and kind words about Jim. I am so pleased to hear that he has been able to take care of any of your concerns. I’m sorry that was your experience with your previous builder and appreciate you bringing that to our attention. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Delays and lack of communication

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Shawn M.
  • Fair Oaks Ranch, TX
  • March 03, 2021

We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets. ... More

star-rating Highland Homes - The house finishes are not 100%

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Eduardo G.
  • Humble, TX
  • January 22, 2021

The house finishes are not 100%

Highland Homes responded:
Hi Eduardo,

Thank you for your review! After speaking with our Construction team, I am happy to hear that we are in the process of addressing and resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - The workmanship is fairly shoddy.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Anonymous
  • Kyle, TX
  • October 31, 2020

The workmanship is fairly shoddy.

star-rating Highland Homes - The people that you work with are great and very responsive.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Fulshear, TX
  • October 28, 2020

The people that you work with are great and very responsive.

star-rating Highland Homes - Quicker response to warranty work

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Rudy B.
  • Aubrey, TX
  • October 22, 2020

Quicker response to warranty work

star-rating Beautiful Home, but have some issues

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Celina, TX
  • September 18, 2020

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company. ... More

star-rating Moved In, Now What

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Paul V.
  • Forney, TX
  • August 25, 2020

The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty. ... More

star-rating Higher quality fittings could have been used to reflect the cost of the house.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Alphonsus O.
  • Fulshear, TX
  • May 12, 2020

For a house of that value, one would expect to see higher quality fittings eg light, tiles and wooden cabinets. In addition a better utilization of the space especially to increase the size of the rooms. Carpets are no longer necessary in bedrooms due to allergy issues so could have been tiles or wood for the floors. ... More

Highland Homes responded:
Hi There, I’m sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Highland Homes - Overall good experience, but some of the aesthetic issues called

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Hutto, TX
  • January 14, 2020

Overall good experience, but some of the aesthetic issues called out on the punch list were ignored. I'm not happy with the quality of some of the finishes and faucets, but I guess it's acceptable for the price point. All of the people I worked with were great, there was just a little under-delivery in the final product. ... More

star-rating Highland Homes - Get the House you want in the area you want

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 4

  • Jarrell W.
  • Richmond, TX
  • January 10, 2020

Get the House you want in the area you want

star-rating Love the house, not the yard, miss the storage.

Quality star-rating 5

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 1

  • Joyce B.
  • Aubrey, TX
  • November 11, 2019

My only interior problem is with the USB UBS? plugs. They don't let you plug anything into them. I have waited weekS for someone to come take them out. I have been using extension cords that are not handy or safe and I am tired of it. And for an energy efficient home, I am surprised that 11 lights come on in the bathroom with one switch! There is no other choice. The garage is so small there is no place for storage. My main complaint with the yard is how uneven the dirt was before they laid the sod. It is lumpy, uneven, with ruts and hard to walk on. It gets very muddy from lack of proper drainage. It slants too much, on the side of the home, to even walk on it safely. I hate it! ... More

Highland Homes responded:
Hi Joyce,

Thank you for taking the time to leave us a review and I am sorry that this has been your experience. I have spoken with our team regarding these concerns and I am pleased to hear that we were able to work with you on these items. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Follow up needs improving

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 3

  • Howard G.
  • Celina, TX
  • September 04, 2019

I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.

star-rating Nice home but needs attention to details

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Lesa P.
  • Boerne, TX
  • June 12, 2019

Love my new home but there should be more attention to the little details that stand out once you move in. Maybe not so rushed to make sure everything is correct. Overall I would rate a 4 out of 5 stars. There’s always room for improvement!

star-rating Sloppy paint work

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 3

Responsiveness star-rating 3

  • James F.
  • Montgomery, TX
  • June 11, 2019

On trim work inside and out side had areas of paint run off. Sloppy paint work.