Highland Homes Reviews

Could not be happier with our purchasing experience, closing process, and responsiveness to the “punch” list. I have recommend them to potential buyers and would highly recommend them to family and friends. The solid doors, high ceilings and energy efficiency are hard to match.

Would definitely recommend! Entire team goes over and beyond!

Everyone we worked with at Highland Homes in Bridgeland was very easy to talk to and work with. They were very friendly and seemed genuinely interested in what we had to say. I wasn’t looking forward to the building process, but they all made it much better than I thought it would be. Our builder made a big difference. He was great to work with, easy to communicate with and quick to respond. The one area I wish we could have had some input, was the landscaping. I would have liked to select the plants (with some guidance). Overall, it was a very good experience. I would recommend Highland Homes. ... More

We are very happy with our purchase as the whole customer service experience has been very good, highlands staff very professional and helpful.

IT HAS BEEN A GREAT EXPERIENCE WORKING WITH HIGHLAND HOME.

I bought the model home that was 6 years old. I was told that I had a warranty. NEVER NEVER did they tell me differently. I have an issue with the refrigerator that came with the house. I asked about putting in a warranty and was told then that there was NO ONE YEAR warranty on the home. I was told that they GAVE me money back to buy a 3rd party home owners insurance. The paperwork I saw, after closing, seemed to say that highland homes was paying for the insurance. Been informed now that that's now how they understood it. Bottom line, it's a very nice home BUT Highland Homes was NOT open and honest with me about this. I trusted and believe them when they told me that I had a warranty. They failed me and this is NOT what one should expect from a reputable home builder. Lost Trust and very DISAPPOINTED! ... More

Dear Highland Homebuilder, I wanted to take a moment to express my sincere gratitude for the exceptional service provided by your team throughout the construction of our home. From the initial stages of selecting the lot to the meticulous framing of the house, every step of the process has been handled with professionalism and care. I must particularly commend Jeremy and his team for their outstanding dedication and expertise. Their proactive approach in keeping us updated on the progress week to week, promptly addressing any concerns or queries we had, and ensuring that any issues encountered were swiftly resolved, truly exemplifies the commitment to excellence that sets Highland Homebuilder apart. We are immensely pleased with the quality of workmanship and attention to detail evident in every aspect of our new home. Your team's commitment to customer satisfaction is truly commendable, and it has been a pleasure to work with such a reliable and proficient builder. Once again, thank you for your outstanding service and for making our home building experience a positive and rewarding one. Warm regards, Jimmy ... More

I love Highland Homes. Their customer service and attention to detail is unmatched. The quality of the homes is superior. The financing options and guidance from Highland Home Loans were most comforting and trustworthy. 5 Stars are not enough to express how happy we are with our first and forever dream home. thank you, Highland Homes!

Not the best experience when building a new house - our builder did not respond promptly to our issues/concerns, and he became defensive when we pointed out issues and/or concerns. We are moved in and continue to deal with issues that should have been resolved prior to closing.

We had a great experience building our house with Highland Homes !!!

From initial contact with sales rep Avery through the build process with Mark our builder the experieince was exceptional. This is the second Highland home that we've purchased and it was very enjoyable to nerd out on teh build process itself. In my opinion as a business leader fro over 30 years I beleive I have developed an eye for talent and Avery and Mark are stars in your organization .

Our home buying experience journey was smooth and transparent . Sales folk to the construction manager zack were great and were really helpful through the the process.

Our salesperson, Gracie, and the construction superintendent were great to work with. Both were extremely responsive and professional. They were great with communication throughout the whole process from contract to closing.

From the beginning of the construction Jordan help me to understand all the process of the construction also is something don't look right they fix right away no question ask,after we closing the house they always respond my call and fix any additional details I find on my house ,super professional,me and my family are super happy to make the decision to choose highlands homes.

Overall process was smooth for first time home buyers

better give customers with some upgrades at home. we already ended up paying big amounts.

A lot of back and forth with the agent and still need some help with a replacement blind and replacement chandelier

Highland did an AMAZING job with our recent home build. Their communication was top-notch, and the quality and follow-through on the construction were better than any other builder in the area. Highly recommend.

My salesman Hector was fantastic and very easy to work with. I would go as far as to say, if wasn’t for him, I don’t think I would have gone through with the build. The design center person wasn't very helpful. She was not aware of the costs of most choices and or upgrades which made it very difficult make choices and trying to stay within a budget when we are only allowed a certain amount of to me in the design center. The choices are limited. Our particular floor plan, we weren’t allowed to do similar features like waterfall edge on the counter tops or a decorative hood vent in the kitchen. If I had known that from the beginning I might not have bought the home. 600k plus home and I have an apartment looking hood vent. Most items in the design center are extremely overpriced. 7-8k for moen black faucets and fixtures in 2500 sqft is massively overpriced. Most items in the design studio are just as overpriced. I easily overpaid for the house by about 75k. Spending nearly 150k over the base price (even with the builder incentives) was definitely not part of my thought process going into the build. The builders lender appraised at purchase price to approve the loan, but I’m not so sure it would sell for what I purchased it for. I don’t ultimately ever plan to move so I’m content with the house, but think there were things that could have been done to increase the transparency. In the end the quality is decent and the cost is over priced. I don’t feel like I will have quality issues like with some other builders so that does give me peace of mind. The best part about the house is the layout. One of the best layouts I have seen in any model regardless of price. Also, the tall ceilings standard was a really nice touch. ... More

Some issues with finishes, and quality of some material. Overall experience was great.

Great all around experience with knowledgeable staff on sales and construction. Will definitely buy again and recommend

Denise is a great sale person. She knowledgeable, attentive, and listens to her clients.

I love my Highland Home. I have had some new home issues (common with new construction) but Highland has been responsive, and the issues are being resolved timely. Henry has been a large help in coordinating all of the necessary repairs for our family. Highland's professionals (Avery, Brandon, Henry) all have been very helpful throughout this entire homebuying process. Brandon & Henry both consistently respond after hours when I had new home construction issues. Between them both I feel confident that all of my new home issues will be resolved timely and to my standards.

Visiting the model home was the 1st and ONLY house I viewed during my home buying search! Darren and Austin were great to work with and very responsive to my questions and concerns during the building phase and even after close.

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