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What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1051 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

1051 Reviews - 136 Communities

5 ★(745)

4 ★(139)

3 ★(84)

2 ★(45)

1 ★(38)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating Highland Homes - The house is alright.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 3

  • Anonymous
  • Magnolia, TX
  • March 02, 2021

The house is alright. We closed fast and the house was behind schedule. We were promised things would be fixed quickly as we found them but we have found that is not always the case and have had to push to get things fixed.

star-rating When will our home be completed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Katy, TX
  • January 19, 2021

We moved up our closing date on our home based on Highland saying they would be done earlier than we thought they would. Big mistake. They did not complete in time and we had no where to go and moved in. Still not done with issues and we have been here for 2 months. Not the way we planned. Cabinet company came out in about two weeks and hasn't been back in 6-7 weeks- forget holidays, we are just fed up - that is only one thing that is not fixed/completed. Only move in if completely done and hope you have no issues. I will never move around the holidays again and never take a builders word for when they will complete a home - I will wait and wait and wait to close for never having these headaches and that builder will need to wait on me and will understand since we have this story to tell. The quality of the home is very good for what was done and the sales rep was great but I can not handle the ups and downs again. I have been home since we are still in Covid protocol and that is the one thing saving us for whenever people can come, I am here to get things checked off our very long of things that need to be done. Trust me, this review is being nice since our frustrations run so high but "it is what it is" as a friend of ours always says. We just deal with it. If Highland is reading this - they know who this is and that is a shame for it can not really be anonymous and this story sticks our like a glaring red dot on the page. ... More

Highland Homes responded:
Hi There,
Thank you for your review and I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and the finishes of our homes! Thank you for bringing these items to our attention and I am pleased to hear from our team that an order has been made with the cabinet company and that we are continuing to work through any additional items with you to better help meet your expectations! I appreciate your kind words about our Sales team as well as the quality of the home. If you have any additional questions or concerns, please continue to reach out to our team and thank you very much for being a Highland Homeowner! highlandhomes
... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 4

  • Roberto M.
  • Forney, TX
  • January 06, 2021

We spent a good amount of money on our home and when we finally moved in, we were and still are disappointed by how many issues we are having in the home already. We have only lived there for two months. The quality of work is subpar. It seems like they rushed the job at the end and used subpar materials to get the job done. Perhaps they didn’t have access to the better materials due to COVID but that shouldn’t result in our home already have cracks in the paint and doors not being able to be closed and opened correctly, including the front main door. The tubs are already peeling. The caulking in many areas are embarrassing. The bathroom tiles that we paid extra to upgrade are uneven. There’s a lot of cosmetic issues with the painting they did in the house. We are still working on a list of things that need to be corrected. The issue is it’s hard to be home every time to have things fixed. But overall, it’s disappointing to have spent over 8 months anticipating our new home and still have to keep going back and requesting things be fixed. ... More

Highland Homes responded:
Hi Roberto, Thank you for taking the time to leave us a review. I understand your frustration and am sorry that this was your experience during the home building process as strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! After speaking with our team, I’m glad to hear that we are in the process of working on these concerns. Thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Our home was built on time and quickly.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Erik P.
  • New Braunfels, TX
  • December 10, 2020

But because of the home being built so quickly, there were many things that were overlooked. Our two main upgrades (Lot size & master shower) were not completed to our liking and we are still resolving these issues. Also the sprinkler system was set up prior to moving in and it was set to run three times a day, every day and our first water bill was almost $900. It would have been nice to know that issue before moving in. Very frustrating! ... More

star-rating Beautiful design but they could have been better with details

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Montgomery, TX
  • September 04, 2020

Could have been better with details and craftsmanship, unfortunately it didn’t turn out exactly as we wanted but “good enough” which is kind of the running theme on some things. In some ways they were very radon’s ice but then they’d disappear with no communication. In the end a couple of big things were missing/didn’t turn out right and I’m tired of having to call them out to fix things. ... More

Highland Homes responded:
Hi There, I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I’m glad to hear that we were able to connect with you to discuss these concerns in detail and work towards a resolution. Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Highland Home Liberty Melissa Texas

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 1

  • Bradley M.
  • Melissa, TX
  • May 26, 2020

Home was clean when I moved in and ready for me to take over. The service from our PM was great however after we moved in several items came to light that needed attention. Our PM had the small items corrected in no time but the items left on the list have not been corrected such as our dishwasher issue with the hot water needed to clean the dishes etc. Hot water takes too long to get to the master shower and dishwasher so we have a lot of wasted water etc. You cannot foresee these underling issues before you close. After my investigation on this issue all of the highland homes have this issue in Liberty addition. I have called Rheem and explained the issue and found out that highland should have installed a recirculation pump to resolve this issue. My PM spoke with him boss and told him Highland has had this issue for the last ten years etc. S you can see where this is headed! ... More

Highland Homes responded:
Hi Bradley,

I am sorry that this was your experience with your new home and appreciate that you took the time to leave a review as it helps us to better understand areas of improvement. I am glad that you did enjoy working with our Project Manager and that we were able to discuss various options to address your concerns. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Not a pefect built

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Leander, TX
  • May 08, 2020

We moved in December and already experiencing issues of poor workmanship. The houses in this neighborhood are so close to each other and the house which is getting built after we moved in has window directly facing our window. With houses being so close to each other, more thought should have been put to not have neighbors window face each other. Flooring is cheap wood and not perfect for a new home. Would love to provide more details when contacted. ... More

Highland Homes responded:
Hi There,

I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to address and resolve any of the concerns that you have had. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Overall the quality is good, except one item.

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 3

  • Ankit D.
  • Richmond, TX
  • April 14, 2020

I really like the home and overall it has good quality. There is one part which is not addressed properly. My master-bath granite counter-tops are really rough and does not look a quality product. I had raised this issue to all involved in the home process since the day it was installed, however, I was just told that this is how granite comes. I would really appreciate if they replace with better quality product. The construction manager was good overall. So far I have not seen any other issues. ... More

Highland Homes responded:
Hi Ankit,

Thank you for your review and I’m so glad to hear that you like your home and thank you for your kind words about your Construction Manager. I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and I have shared this with our team! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Disappointed

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • San Antonio, TX
  • February 19, 2020

Highland Floor Plans are amazing! That being said the experience and attention to detail in workmanship was not as expected. Small things here and there to be finished is to be expected after closing on new construction. Having to call back because workmanship is sloppy should not happen. Pointing out issue with work performed and being told it will be fixed because I don't like it when in actuality the work should be re-accomplished because it was poorly done is ridiculous. That doesn't include the design process where change orders are lost or not submitted. This is not what we expected at close to $600K price point in a beautiful community. ... More

Highland Homes responded:
Hi There, Thank you for taking the time to respond to our survey! While it is great to hear that you loved our floor plans, I am sorry to hear that this has been your experience while building your home as we pride ourselves on the quality of our homes. In speaking with our team, I understand that all service items have been completed to this date, and please continue to let our warranty team know if you need anything. Thank you for being a Highland homeowner and we hope that you enjoy your new home and beautiful neighborhood! highlandhomes ... More

star-rating Satisfied

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Rodney B.
  • Schertz, TX
  • October 23, 2019

We are not too happy in the beginning when we looked at purchasing our home from highlns. The problem is that I believe this was a bit oversold in terms of trying to get us in the home. We initially made contact with a salesperson back in April 2019 and was told the home we were purchasing would be completed in late July. It was a play on the excitement in our eyes to have something ready shorty after arriving in San Antonio. Well to our surprise and without any delays that were mentioned to us... the home wasn't completed until late August. Meeting with the program manager and conversations with the Sales Manager seemed to be working in our favor, but it was frustrating. We were frustrated with not getting information, timelines and the changes in construction manager. The next constructions manager was better at responding. It was almost like the salesperson knew we were in a rush and we had to contact lead Program Managers/Constructions Managers all the time just to get updates. And the problem with that was contacting the office in the local area. I had to call the office in another city just to get through to the team in San Antonio. I called an office in Dallas to get transferred to the main officer here in San Antonio. There was little communication and finally we were able to get information on when the home would be completed and ready to move in. It was a rough few months especially with our daughter in the NICU for a few months.. and as we were not in the area to check in at times on top of having a newborn without a place to live was really frustrating. I know that we were upfront with letting the salesperson know that we would be in San Antonio the first week of July. I know that we mentioned that we wanted the tub a certain way. I know that we had GREAT communication with our realtor, but it appeared that the only people not responding to our questions or not listening were the team at highland homes. We frequented the property when we arrived and found a few areas of concern which we were told that would be addressed and taken care of as soon as possible. A new salesperson who was only here temporarily was very knowledgable about everything Highland and we so wish that we would have had her initially. This was a rush of emotion and frustration that would have been a lot easier had there been some clear communication from team Highland. Im that we initially trusted Highland homes to the fullest extent. The lack of communication and with the salesperson telling us this home would be completed in July kinda made it hard to ensure out needs were met and questions were answered. In the end, we are in the home and satisfied with our purchase. ... More

Highland Homes responded:
HI Rodney,

I greatly appreciate you taking the time to leave us a detailed review as it better helps us to understand areas of improvement. I’m sorry that this was your experience while purchasing your home as we strive to ensure our homeowners are satisfied during this process. After speaking with our Construction Manager, I am happy to hear that you are pleased with your new home. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Not impressed...

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 5

  • Anonymous
  • Arlington, TX
  • May 15, 2019

My husband and I thought we did our due diligence in researching different builders. We chose highland homes because of their great reviews and the praise they received by close friends and family. Anytime I would tell someone which builder we were going with, the response would always be “I love highland homes”. Our builder was super nice and once the building process began, he was really great at sending weekly updates of what was going on and what they were working on. I’m not sure if it was because there were so many other homes going up at the same time as ours (our builder did state that there was 2 other homes closing on the same day as us) or what went wrong, but I definitely feel as though they hired cheap, third party contractors and other construction workers that they typically don’t use. Upon moving in, our cabinets weren’t closing properly, our house wasn’t properly cleaned (paint stains on bathroom floors), hallway lights weren’t working, under the master bath sink was dirty, chips/scratches in wood flooring, our outside brick paint (which we paid extra for) was thin and you could see the red brick coming through, our dining chandelier wasn’t centered, our master bath counters weren’t fully glued down, crooked baseboards, our ceiling Sheetrock is not flat/can see where the sheets intersect and the worst of all- a master shower leak which required 1.5 weeks of in depth fixing. Our builder was really great at coming in to fix things in a timely manner but overall, the work just seemed pretty sloppy and it was disappointing to move into your brand new home and pretty much live in a construction zone as workers came in and out fixing things that should’ve already been done to begin with. Quality of the home was very disappointing - although most of these things have been fixed, I’m just overall not impressed and don’t get the hype. ... More

Highland Homes responded:
Hi There,
Thank you for taking the time to leave us a review about your experience as it helps us to better understand areas of improvement. I appreciate your kind words about our builder and your patience with us as we work to resolve these issues. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Let's Be Honest. These are Cheap Homes.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 4

  • Anonymous
  • Spring, TX
  • May 14, 2019

They'll overcharge you for upgrades. But realistically, adding ALL the upgrades only gets you to today's standard. Most of their basic fixtures and options are dated. Don't get me wrong, everyone is very nice, but these are cookie cutter homes with yesterday's design. It'll take a lot more investment to sell. ... More

star-rating Just another builder?

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Jeffrey C.
  • Frisco, TX
  • March 08, 2019

Don't get me wrong, we like our new house. Our frustration was with the build process and post close process. It feels like quality control in the build process is non-existent. My advice? Be diligent in making sure everything is completed appropriately. Be demanding to ensure you are fully satisfied. ... More

Highland Homes responded:
Hi Jeffrey,

Thank you for taking the time to write a review about your experience during the build and post close process. Your feedback is extremely helpful for us to better understand where there are opportunities for improvement. I am very sorry that this was your experience while building your home and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - The houses are nice.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Abraham M.
  • Humble, TX
  • January 30, 2019

The houses are nice. However, we are still waiting on the builder for some warranty repairs to be done (they’re really busy).

Highland Homes responded:
Hi Abraham,

I am sorry that this has been your experience and I greatly appreciate your patience with us as we work to resolve this warranty issues with you! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - Good staff.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Celina, TX
  • January 23, 2019

Good staff. Lack of quality in attention to detail.

star-rating Great until you look at the fine details

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Terrence J.
  • Celina, TX
  • January 08, 2019

Our home buying process was easy. No hiccups along the way and it was a pleasure working with Daniel, that part was a 5 out 5! However after we moved in we noticed a number of issues that weren’t done to our liking. We even noticed a few “blue tape” pieces still on the spots where we left them, signaling no one even saw it. We were told that we would notice things but I did not expect major appliances needing to be fixed or changed out. I gotta say based on our awesome building process and your reputation, I was expecting a little more out of the home itself. ... More

Highland Homes responded:
Hi,
Thank you for such a glowing review about Daniel and I am glad that the home buying process was a smooth one for you as customer service is one of our top priorities! I am sorry that there were issues that were not done to your liking as we strive to ensure a quality finish in the homes that we build! I’m happy that we were able to work with you and address some of your concerns and find a resolution that works best for you! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Love the house and the sales team, builder is another story.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Aledo, TX
  • December 20, 2018

We love our new Highland home. Kate in the office has been phenomenal from start to finish and continues to be great if we ever need her. I wish I could say the same for the builder. Emails were consistently ignored, communication on repairs were poor, and excuses were plenty. It wasn't until we complained that we started to get the service that we expected in the first place. The house had the normal things that needed to be repaired but nothing major. The one issue we have is the varying levels of the backyard. From this water collects on one side of our yard. The fill used for the dirt is poor so it stays muddy several days after it rains. When asked about this our builder said "well, it's up to code". It'll now be an added cost on use to fill the low spots. There are a few areas where it was clear the workers got lazy but overall we're happy with the house. Now if we can only get neighbors who don't leave dogs out all day to bark(obviously not on Highland but important to consider in the Morningstar neighborhood). ... More

Highland Homes responded:
Hi Gary,

Thank you for your review and your kind words about Kate! I’m sorry that this has been your experience with your new home as we strive to respond quickly to our homeowner’s needs! I’m glad that we were able to find a resolution to these issues and please let our team know if there is any additional way that we can be of service! Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating The house is nice the yard not so much.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Shawn M.
  • Little Elm, TX
  • April 15, 2021

This was a tough situation Covid and weather made things go slower than normal. On one hand they were very responsive to making upgrades, changes and things that we were paying for. We did need to rush into the house a little sooner than normal due to the lease we had expiring so there were some touch of things that needed to be done and that is acceptable. The biggest negative I have is with the yard. The sod was dormmate when it was laid down and then the weather hit. It is starting to come around but there are large patches with no grass. Second the irrigation people didn't level back out the yard and there is a valley in the back where water sits and the grass won't grow. I went and bought sod and dirt to try and fix and reached out to the builder. Someone is supposed to come address but noting so far. The one side of the house has standing water always several inches deep and needs a french drain installed. The builder said this will be addressed but still noting back. The last thing is the fact that the builders just buried trash all in the yard. I am finding pieces of wood, plastic fencing, plastic lids an inch below the surface or in the flower beds. I am afraid to pull it up because I will leave a large hole in the yard and tear up what grass I have. ... More

star-rating Highland Homes - There’s a massive lack of detail with highland homes.

Quality star-rating 2

Trustworthiness star-rating 4

Value star-rating 2

Responsiveness star-rating 3

  • Dustin C.
  • Lantana, TX
  • March 09, 2021

There’s a massive lack of detail with highland homes. Maybe it was just our experience though? We had three different building supervisors, I don’t know maybe they just didn’t care. I can walk into any room in my house and find a handful of things that are wrong. On top of that, there are a lot of things that just look sloppy. No attention to detail, they just threw everything up as fast as possible and there was no supervisor watching. For the amount of money we paid and the quality of work performed, not impressed. ... More

Highland Homes responded:
Hi Dustin, I appreciate you taking the time to leave us a detailed review of your experience during the build process as it helps us to better understand opportunities for improvement. I am sorry that this has been your experience as we strive to ensure a quality finish in the homes that we build. After speaking with our team, I am pleased to hear that we are in the process of addressing and resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Terrible Quality

Quality star-rating 1

Trustworthiness star-rating 5

Value star-rating 2

Responsiveness star-rating 3

  • David W.
  • Fulshear, TX
  • October 29, 2020

Workmanship is crap. The painters suck. My 9 year old daughter could do a better job. The trim used inside is crap. MDF garbage For a 500k + house I guess I thought it would be better.

Highland Homes responded:
Hi David, I am sorry to hear that you were disappointed with the workmanship of the home as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! I appreciate you bringing this to our attention and after speaking with our team, I’m glad to hear that we are in the process of helping to resolve these concerns. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Poor quality materials and workmanship

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • San Antonio, TX
  • October 22, 2020

The sales reps Thea and Patti were great. They made our home buying process go very smoothly and made us feel very comfortable. Once we moved into the house we found that fans in the ceilings of the bathrooms were not screwed in, vanity lights were screwed into the dry wall instead of something secure, the base boards and door frames are very cheap material and will not last very long. Grout work on the tiles was done very sloppy. The backyards were not leveled out and barely any dirt was put down under the grass. Seems that the individual in charge should have been walking through the homes more often to ensure the workers were doing a good job. Seems as though some of the people working on the homes are not qualified and don't know exactly how to do their jobs. We found a lot of alcohol bottles in the home when being built so these workers are drinking on the job. We paid extra to buy the lots looking at the greenbelt but the workers threw a ton of trash in the greenbelt. We asked for the builder to clean that up but got no response. These homes are close to the 1 million dollar price tag and we expect good quality materials and better workmanship. Overall for the price we paid we were disappointed in the quality of work that was done in the house. When you are building homes in this price range you should have more oversight on the work being done and use quality materials if that is what you are charging. ... More

Highland Homes responded:
Hi There, I appreciate you leaving us such a detailed review and I am so sorry to hear that you are disappointed in the quality of the home as we pride ourselves on the products used and finishes of our homes! Thank you for your kind words about Thea and Patti and so happy that they made you feel very comfortable during the home buying process. Again, thank you very much for your feedback as it is extremely helpful for us to better understand where there are opportunities for improvement. After speaking with our team, I’m pleased to hear that we are working with you to help resolve these concerns. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Highland Homes - Sheetrock in living room was poorly installed.

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 3

  • Lasandra P.
  • Cypress, TX
  • August 26, 2020

Sheetrock in living room was poorly installed. I had to move my furniture four times while they tried to fix a botched drywall job on high slanted ceiling. That I was promised would be re-done. They kept patching it. Now the head guy is saying ‘it’s not in the warranty.” They rush through everything. Was walking on the carpet and had a tack stick me in my barefoot...I gave them a 3star on responsiveness because they got back to me a 2days-week later. Trustworthy: The sales team were great...the builders that’s another story. I don’t trust them. I think I got a good deal on price and extras...I just wished they had done the house right the first time. I can still see waves in my ceiling. Drawers on cabinets are too small and narrow for anything (Kent Moore design). Overall, I like the house. But, I hate my ceiling. ... More

Highland Homes responded:
Hi Lasandra,

I appreciate you taking the time to leave us a detailed review as it allows us to understand opportunities for improvement! I’m sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes. I’m glad to hear that you thought highly of our sales team and that you do like your home. After speaking with our team, I understand that they have worked with you to resolve this issue. Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - very hard and slow to get thing repairedthey are always trying

Quality star-rating 2

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 2

  • Louis S.
  • Arlington, TX
  • August 25, 2020

very hard and slow to get thing repaired they are always trying to get out of fixing thing

Highland Homes responded:
Hi Louis, Thank you for your review! I'm sorry that this has been your experience and in speaking with our team, I am pleased to hear that we are in the process of working through these concerns with you. I understand your frustration and I appreciate your patience with us as we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

star-rating Lack of communication

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 3

  • Anonymous
  • Houston, TX
  • August 25, 2020

I probably would've have had a better experience with a another builder. They just want your houses done quick no matter what the condition. No communication after 1 month there was a big 10×10 hole in the middle of my yard and no one said anything about until i had to complain of course and 3 weeks later and the hole is STILL there. ... More

Highland Homes responded:
Hi There,

I’m so sorry that this has been your experience with your new home as we pride ourselves on our ability to respond quickly to our homeowner’s needs! I’m pleased to hear from our team that we were able to repair the hole from the utility company shortly after you notified us. Please let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating We had high hopes, but fell flat at the end.

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 2

  • Mark T.
  • Denison, TX
  • September 03, 2019

We love our home, but nobody should finish a building project and wish things were different or with plans to fix things on your own at a later date. Unfortunately that was our experience. Our process began with a new hire running our design meeting. We were given no direction, no choices, and he had very few answers to questions we asked regarding upgrades. Having now gone through the process, there should have been a book or list to direct the choices we were being asked to make. Through the beginning of building our construction manager was great about updating us weekly as to what would be happening, but 5 weeks in her updates disappeared and would only answer emails on her timetable. She was completely unavailable outside of very limited set hours, which required us to take time off of work to come meet with her onsite. Late in the process we learned that our brick we chose was not updated in the showroom. The color we thought we had picked had been changed by the manufacturer and never updated the sample in the office. Highland did try to help by allowing us to change the trim colors to brighten the house, but it doesn’t change the fact our brick is not what what we intended it to be. Finally, our final walkthrough was so disappointing. The number of touch ups needed, damaged items, and unfinished projects were astounding. Our project manager assured us it would be done within 5 days of closing, but 6 weeks later we were finally finishing up the final walkthrough punch list. I know no house will ever be perfect, there will always be imperfections that only you the homeowner sees, but that unfortunately was not the case here. We had high hopes, good thing we are in love with certain aspects of the home, nd most of our disappointments are cosmetic! ... More