Highland Homes Reviews

Well done , thank you for everything

Negative: Extreme disparity between standard and upgrade expectations. Very confusing! Extremely low quality workmanship! Continuous need for repairs before closing. Disrespect for owner’s investment. Dents and gouges in upgraded cupboards. Positives: Great interaction with sales staff and design center during building process. Quality fixtures, appliances, flooring, etc. Construction manager’s attention to concerns. Quick follow up to issues after closing.

Excellent sales representation from Walter and simply outstanding builder professionalism and follow up from Jack . Well done Highland !

Can't speak for other locations, but the sales and construction teams at 6 Creeks in Kyle are great. They go above and beyond to address all my concerns and helped make my home truely custom. Highland has great options and I am very happy with the finished product.

My experience was very easy. I signed, went to the design center and before I knew it I moved in! The communication was very good throughout the entire process.

The home buying experience was good. I enjoyed it.

I would definitely recommend highland homes. As a first time home buy, I really don't have to worry on anything, Highland homes took care of us through out the closing and they are pretty responsive.

This was my second home to be built and I've used Highland Homes both times because of how well the experience was!

We had a great experience with Highland. They helped us get the house with everything we were looking for, they were very friendly, open, they gave us options and the quality is exceptional

The home looks great, but the functionality is not there. Sound travels from the guest bath all the way to the master bedroom. The light switches are minimal and placed oddly. The air conditioner blows super loud. They installed a used dishwasher. The interior paint is the cheapest quality I've ever seen and scuffs at the slightest touch. The cabinets are not adjustable. The master closet was only designed for hanging everything, which no one does. The master bath doesn't have a place to hang towels near the shower. Little things that make a house feel like a home are not there with this model. Also, the construction manager told us to reach out, but does not respond. The house just feels like it was a rush job. We love the neighborhood, but would probably look for a different builder next time. ... More

Excellent support has been provided for early closing of the house and scheduling of all repair works. All identified items were addressed exceeding our expectations.

Grateful for Highland Build Teams

Great home buying experience. Highland sales and construction team did a fantastic job , my wife and I couldn’t be more pleased.

We had great expectations when we initially signed in for Highland homes at Lakewood at Brookhollow, prosper but later our experience with the sales and the builder turned to be the worst. It is unfortunate even after paying such a hefty price for the new home by Highland we had to face such an ordeal and still struggling to get many issues fixed. All the work is contracted and there is no proper inspection of the work post completion by the contractor. House was handed to us with many pending issues. The builder took advantage of the fact that we were not in a position to reschedule the closing and left many open items unaddressed. No proper response even after repeated follow up. No proper information provided. Pragmatic living conditions not taken into consideration. Many upgrades were ignored and we had to specifically point out and get the rework done. Almost 50+ days of closing and we still have many unsolved/unaddressed issues. ... More

Avery, our sales counselor helped make the buying experience very pleasant. She was very responsive to our questions and assisted in making some changes we requested. Whitaker, our builder kept us informed thru out the construction phase with weekly updates. The whole process from initial buy to closing went very well. We are very pleased with the quality of our new home. We would highly recommend Highland Homes.

Highland homes is a great builder but with this community having to deliver too many homes in short time, construction managers have too many homes in their hands hence some of the things are not being looked upon. My CM - Dillon was awesome and hence I got a good home, but I have seen my neighbors homes where the CMs are completely ignorant or MIA, and their homes are not up to the mark. Request Highland homes to assign more CMs to this community so that new homes constructed as per buyer's needs. I, personally do not have many complaints.

The overall assessment of my home buying experience is very good. I love my new home.

Highland Homes was a pleasure to work with from start to finish. They were always professional and yet personable knowing it was my future home they were constructing. I found the construction managers to honest to the highest degree and were always attuned to my concerns and issues. Regular contact and updates as to the construction status was greatly appreciated, as I was living out of state prior to my move. The quality of construction is exceptional and clearly superior to other builders in this same community. I highly recommend Highland Homes.

It was a good experience with Highland Homes during the entire buying-construction-closing cycle. We noticed a trust worthy approach on the sales, reviews, construction and warranty requests

As compared to other builders I have dealt, the Highland team was top notch. Very attentive to me as a homebuyer but also making sure that they communicated effectively along every step of the way. The quality of the finished product far exceeds what wwe expected and friends and familly that have beenover have been wowed to the point of considering Highland for their own future homes. I HIGHLY recommend Highland Homes.

From the first time we visited Highland we were impressed. We visited several different locations in Colorado and Texas. The sales teams were very professional and friendly. We finally bought in Wildridge in Oak Point. The entire process was handled very well from contract to close. The building timeframe was quick and despite weather issues, our home was built within 30 days of the original estimate. Design team was helpful in the selection of the many options for tile, wood, paint, etc. Building construction managers were amazing, providing regular updates and status reports. We’ve had a couple of repairs needed that were handled quickly. Overall great experience. ... More

Great experience through every step!! Kathi and Geoffrey were amazing to work with and made the process smooth for us during this challenging market! Thanks! We love our new home and the community is incredible!

Working with Mike W. was great. He was very responsive. Took care of any issues immediately and followed up on everything.

Absolutely had an amazing experience building my first home with Highland. They were able to answer all of my questions regarding the home building process super easily and never complained. Had the best PM and Sales Manager. Highly recommended Highland to anyone!!

Sharing my experience with the builder right from day one, I decided to go with this builder based on past reviews in YouTube videos. I had read in a few places that they were one of the best in the price range I was looking to buy our home. However, my experience turned out to be bittersweet. The first discussion and contract signing process were too hurried due to high demand and limited available lots. The sales agent even threatened to cancel the contract if it wasn't signed the next day. Moving on to the design studio, there weren't many choices available. The IBB design studio appeared disorganized, and the designer consultants seemed focused on rushing through the process. They stressed the importance of finishing the design within a stipulated time, or else we would be charged extra per hour for any delays. Then came the building process. Initially, our builder seemed nice, but after the concrete foundation was poured, they started rushing everything. They would threaten us to confirm certain selections immediately, or they would default to the standard builder-grade options. Many selections were not offered or given a choice, such as tinted bathroom windows. Our corner lot with a bathroom facing the main road could have benefited from a frosted window, but this option was never discussed. Another example was the insulated garage, which was offered to some buyers but not given as a choice to many, even though we were willing to pay for it. These are just a few examples, but there were many other missed opportunities that are difficult to cover. There were also construction inputs that were overruled or ignored. For instance, there was a sharp wooden stair end that posed a safety risk, especially for crawling babies. Lighting fixture and kitchen selection processes were confusing, and neither the builder nor the salespeople had a clear idea of what would be provided versus what was available. The building quality was average compared to other builders, as we often hear squeaky floors on the second floor, which indicates a lack of quality. Unfortunately, this is not covered under the warranty. The lawn was very poor, with hardly any topsoil. We noticed that sprinkler pipes were above ground and openly lying on top of the lawn. The backyard was uneven, causing water to not flow properly. Additionally, we opted for LVP flooring on the first floor, but in several places, we can clearly see that the flooring is floating and sinks down when stepped on. The builder informed us that LVP flooring would be floating, but the execution seems flawed. Overall, we noticed that our builder did not maintain a consistent standard for building homes. They would offer certain things for free to one buyer but charge the same amount to another buyer. They were not consistent across buyers and showed favoritism. Building a home is a big and lengthy process, and while we understand that each model comes with its own selections, the lack of consistency was disappointing. The electrical selection company, Highland Homes, was also a disappointment. They did not provide any choices and failed to educate many new buyers on what was needed or advise on certain selections. They simply placed media room speaker points wherever they deemed fit. Attached at the end is a picture of the sharp wooden stair end for reference. Thank you for taking the time to read about my experience with this builder. ... More