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Highland Homes

(1328 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1328 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

1328 Reviews - 143 Communities

5 ★(933)

4 ★(176)

3 ★(111)

2 ★(57)

1 ★(51)

Quality 4.2

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

Buying experience was great on the side of HH, but the bank was the negative side of the experience.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Jay A.
  • Conroe, TX
  • June 15, 2021

Overall I am happy, however there are things that we are noticing now that we have lived in this house for one month that are disappointing. Corners cut and sloppy jobs make for cautious recommendations from my side.

Our builder Colin was amazing. Other then that, nothing major stood out.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Dominic D.
  • Manvel, TX
  • April 15, 2021

Colin was the most attentive builder I have worked with. The home was built in timely fashion, with minor issues along the way.

Follow up not so good

Quality 5

Trustworthiness 5

Value 5

Responsiveness 2

  • John B.
  • Boerne, TX
  • March 09, 2021

Still waiting for a microwave trim piece, paint kit that was promised, and proof of purchase for appliances so we can get a warranty item taken care of. Going on three months now to resolve these issues !!!

Outstanding sales and construction manager

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Randal H.
  • Melissa, TX
  • March 03, 2021

Our sales manager provided useful suggestions on our new home design and floor plan enhancements. Both our sales manager and construction manager were accessible and responsive to our questions and requests during the new home building process. This builder provided several floor plan options that were attractive. Our new home building process took 7 months and I wish it hadn’t taken so long. ... More

Highland Homes - Sean, our construction manager, was great.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Gregory A.
  • Hutto, TX
  • March 02, 2021

Sean, our construction manager, was great. Very helpful and available for us. Definitely made the experience positive for us.

Highland Homes - Great experience with Anita and Jarred.

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Anonymous
  • Katy, TX
  • March 02, 2021

Great experience with Anita and Jarred. Jarred was quick to address and fix and issues or concerns we had.

responsiveness to any issues and follow up

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Kelli C.
  • Haslet, TX
  • November 02, 2020

Highland was very responsive when we had an issue needing repair. They followed up to ensure the problem was resolved.

New Build Assessment

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Derek B.
  • Melissa, TX
  • September 16, 2020

The Sales Person was a 9/10 from first impression to follow through on the zillion change orders we had was impressive. Consistent and Clear communication as well. Very pleased with our experience from that department. Construction Mgr was very friendly, accommodating on different fronts and solid communicator. Frustrations: Construction Mgr was changed after the first Pre-Con Meeting thus creating a lag in construction time for start. This put the project back 4-6 weeks which was trying for the Construction Team and stressful for us. We felt our Mgr had too many projects going at once and many things were missed, not supervised, and incomplete thus requiring numerous meetings and 're-dos'. I feel the quality of the home would be more than we received if Mgr had more time to walk our home more consistently and do QA inspections on his Teams. although we had struggles at times, I enjoyed the working relationship with the MGR and feel the MGR's priorities to make us happy are appropriate. I would consider Highland again. ... More

Highland Homes responded:
Hi Derek,

Thank you for taking the time to leave us a detailed review about your home buying experience! So glad to hear that you thought the sales communication was consistent and clear as well as your high remarks for our Sales Counselor! I appreciate your feedback on our Construction team and have shared this with our team, as it helps us all understand areas of improvement. Please let our team know if there is any additional way that we can be of service and thank you for putting your trust in us to build your home! highlandhomes
... More

Highland Homes - The only flaw in my house, the installation isn't thick enough

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Latosca C.
  • Forney, TX
  • September 01, 2020

The only flaw in my house, the installation isn't thick enough I can hear my kids playing or talking even though room is on the other side of the house.

Highland Homes - Love the home, but due to COVID, they took very long to come

Quality 5

Trustworthiness 4

Value 5

Responsiveness 3

  • Marcelino B.
  • Katy, TX
  • August 04, 2020

Love the home, but due to COVID, they took very long to come and fix a few issues with our home. Still waiting on things that haven’t been taken care of.

Highland Homes responded:
Hi Marcelino,

I’m so glad to hear that you love your home and appreciate you taking the time to leave us a review! I understand your frustration and I appreciate your patience with us while we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

So far so good

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Scott J.
  • Lantana, TX
  • July 29, 2020

The overall house is good. Some of the work seems to have been rushed through. Little things here and there are not what I would call great but satisfactory.

“Ready to Make My House a Home...”

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Quinton B.
  • Celina, TX
  • June 18, 2020

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you! ... More

First time builder

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Bryan M.
  • Conroe, TX
  • June 17, 2020

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Highland Homes rates High with us!

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Frances W.
  • Leander, TX
  • June 11, 2020

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed. ... More

First Home as De La Torre family

Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

  • Franky D.
  • Prosper, TX
  • May 20, 2020

Great value but sacrificed quality in workmanship. After moving in there were little things that went wrong. Refrigerator was damaged upon delivery and still has an issue after being replaced. Pillars in the patio area holding up the roof has a gap which is perfect for insects/termites/pests to enter the home/attic. Garage cable that retracts when the opening the garage snapped. Countertop in master bath where it is caulked between the wall and countertop is cracking/peeling. Needs to be recaulked. ... More

Highland Homes responded:
Hi La,

Thank you for taking the time to leave us a review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciate you bringing this to our attention and after speaking with our team, I am pleased to hear that we have worked to resolve these concerns to your satisfaction. Thank you for your patience with us and if you have any additional questions or concerns, please continue to reach out to our Warranty team. Thank you for being a Highland Homeowner! highlandhomes
... More

Very positive experience

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Tyler R.
  • The Colony, TX
  • February 05, 2020

Highland has a good reputation and now after building a Highland Home I see why. Any issues I've had through the building process were addressed and handled to my satisfaction. I again would build with Highland.

Highland Homes - Happy to have purchased a Highland Home!

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Kristine D.
  • Manvel, TX
  • November 26, 2019

Happy to have purchased a Highland Home! Thanks Mac for resolving all the issues prior to the sale. I’m happy to be part of the Pomona family!

Ventana home

Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

  • Cesar C.
  • Bulverde, TX
  • November 21, 2019

Our experience with Highland has been great. Sales and the CM are very responsive. I would have given all five stars but we have a few pending to be addressed. In all honesty we are a bit disappointed with the quality of the paint work. It is noticeable where certain areas need to second coat of paint. ... More

Highland Homes - Brick work and some cosmetic details could be improved.

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Anonymous
  • Aubrey, TX
  • August 20, 2019

Brick work and some cosmetic details could be improved.

Highland Homes - Overall we are pleased with our Highland home.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Cynthia M.
  • Celina, TX
  • July 09, 2019

Overall we are pleased with our Highland home.

Great Home, Minor issues, Warranty

Quality 5

Trustworthiness 4

Value 5

Responsiveness 3

  • Steven F.
  • Celina, TX
  • June 11, 2019

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

Drainage continues to be an issue

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Brian O.
  • Wylie, TX
  • May 24, 2019

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas. ... More

Love home

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

  • Pamela C.
  • Liberty Hill, TX
  • May 22, 2019

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

A Builder You Can trust

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

  • Eric S.
  • Hutto, TX
  • May 18, 2019

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately. ... More

very happy so far

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

  • Camille M.
  • Aubrey, TX
  • April 14, 2019

make sure you are happy with the construction manager as they are instrumental in the building process.