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Highland Homes

(1328 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1328 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

1328 Reviews - 143 Communities

5 ★(933)

4 ★(176)

3 ★(111)

2 ★(57)

1 ★(51)

Quality 4.2

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

Another satisfied repeat Highland customer!

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

  • Michelle E.
  • Aubrey, TX
  • January 29, 2019

This is our second build with Highland and again completely satisfied.

Not as well as my pervious Highland Home

Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

  • James Louis K.
  • Humble, TX
  • October 26, 2021

This was our second Highland Home and the fit and finishes inside where not done as well as our previous home. We were not allowed to change much of anything in reference to colors and options. There was also a lot of trim and paint problems such as doors and drawers not fitting and closing as they should and fitting was off in numerous places. You expect better quality for the price point. ... More

Highland Homes - Great company!

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Carl E. T.
  • Hutto, TX
  • October 26, 2021

Great company!! My representative responded expeditiously! Thanks!

Some standard features are extra with other builders.

Quality 5

Trustworthiness 4

Value 5

Responsiveness 2

  • Antonio S.
  • Aubrey, TX
  • September 08, 2021

I love my home. I love the style, finishes, design and comfort level. The kitchen and bathrooms are outstandingly finished. I moved here from the East Coast where I have owned about 5 houses over the years. This one is by far my favorite. It’s hard for me to believe how much more house you get here especially with this builder. I’ve been in my home for about 2 1/2 months now and couldn’t be happier but there is just one little complaint that I have and it’s the slow response to issues. After 2 1/2 months there are still a couple of issues to be fixed. I think this problem is true with most builders. But seriously don’t let that discourage you. Highland Homes builds one heck of a home. ... More

Highland Homes - We had a great experience overall with Highland Homes.

Quality 5

Trustworthiness 4

Value 5

Responsiveness 2

  • Stephanie C.
  • Aubrey, TX
  • September 05, 2021

We had a great experience overall with Highland Homes. The responsiveness of the sales reps and project manager could have been a lot better.

Highland Homes - Overall, we love our house!

Quality 5

Trustworthiness 4

Value 5

Responsiveness 2

  • Matthew S.
  • Aubrey, TX
  • September 02, 2021

Overall, we love our house!

Highland Homes - selections at the design studio were not that extravagant.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Little Elm, TX
  • July 15, 2021

selections at the design studio were not that extravagant. could have been better.

Highland Homes - Our project manager, Keith, was very good.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Randall M.
  • Katy, TX
  • June 29, 2021

Our project manager, Keith, was very good. Very responsive. Our sales people, CeCe and Fran, were also very good and helpful.

Highland Homes - Overall, we had a good homebuying experience.

Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

  • Hegyes F.
  • Humble, TX
  • April 27, 2021

Overall, we had a good homebuying experience. Unfortunately some of the workmanship was sloppy and not attentive to detail and involved a lot of fixes after the fact (e.g. all electrical switches and caps covered in paint, caulking issues, lot of spaces missing paint, uneven flooring, stair balusters covered in spray paint, trims around door and windows unevenly cut, protruding nails throughout the house, concrete in front of house is full of cracks and chips, empty space left between caps and pipes). My friend's Highland Homes did not have this many issues. We do recognize that Highland Homes has been coming out and fixing some of the issues. It would have been nice if it was done right the first time as many times the work orders are addressed during childrens' nap times. Giovani has been helpful in assisting in fixing some of these, ... More

Great floor plan but inexpensive materials used.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Wylie, TX
  • April 22, 2021

We love our home and especially the floor plan. We do have an issue with the low quality kitchen cabinets and countertops used in our home. Countertops easily scratch and discolor, we were told quartz was the best. The cabinet have paint peeling and when the tech came to touch them up, he used spray paint, for a home over $400,000 this is ridiculous. We do have a great relationship with our CM John. ... More

Highland Homes responded:
Hi There,
Thank you for your review and I am pleased to hear that you love your home and floorplan! I am sorry to learn that you are disappointed in the workmanship of the home as we strive to ensure a quality finish in the homes that we build. After speaking to our team, I’m glad that we were able to connect with you to better understand these concerns. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

The Builders respect, attention and care was a great experience during and after the build

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • Dale D.
  • Aledo, TX
  • April 15, 2021

We love our home and location. The only thing we would have liked during the build would be more attention to detail, quality control and workmanship, all of which would have been taken care of with an on site construction manager. An onsite punch list during the build with each and every contractor/crew for accountability would have alleviated most of these problems. The construction site was Always a mess compared to other builders in the area and a lot of followup work was needed during and after the finish to bring it up to acceptable. ... More

Highland Homes responded:
Hi Dale,
I appreciate you taking the time to leave us a detailed review of your experience during the build process and I am glad to hear that you love your home and the location! After speaking with our team, I am pleased to confirm that any outstanding concerns have been addressed and am glad to hear that you had a great conversation with our team and provided wonderful feedback about your experience that we greatly appreciate. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Average experience

Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

  • Edward V.
  • Anna, TX
  • March 09, 2021

Our home seller was outstanding (Brittany Kennedy) she responded to ours concerns very quickly and efficiently. She was very patient and understanding with us. She was the main reason we bought here, because of her professionalism and expertise. I would recommend some improvements to these houses like: Wider front doors Bigger guests room Overall compared to other builders in the area Highland Homes are better quality ... More

Customer Service made the difference!

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • William P.
  • Melissa, TX
  • March 04, 2021

Building our home from another state was a concern but given our realtor and building supervisor this was a smooth process. Brian was phenomenal and when an issue occurred he was quick to coordinate the correction. This was our second home my wife and I built and because of exceptional customer service we felt very comfortable when we moved in. ... More

It honestly comes down to your builder.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Steven T.
  • Little Elm, TX
  • March 02, 2021

Highland homes has quality workmanship but it truly comes down to who your builder is (your person running the show). Some care a lot and some could care less. So after you pick your builder (Highland, Pulte, DR Horton, etc).....then you need to fully vet the guy who will be running the show and ask around. ... More

Highland Homes - My home was beautifully built.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Gloria K.
  • Forney, TX
  • January 26, 2021

My home was beautifully built. We love it.

Highland Homes - Our builder, Ian was great and is still helping us.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Ronald T.
  • Celina, TX
  • January 13, 2021

Our builder, Ian was great and is still helping us. Our sales person, Dolly was amazing and did anything to help. The design center was the only part in the process that was less than satisfactory. If you work with Holly, please come with all your design ideas and make sure you ask about everything in the house. She left a lot out for us. ... More

He listened to my issues

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Louis V.
  • Willis, TX
  • January 07, 2021

He is overextended with too many homes but he does a great job with the time he has

Very responsive and flexible!

Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

  • Joe H.
  • Kyle, TX
  • November 15, 2020

This was my second time buying a home and it went very smooth. This was the first time I've had to sell a house and buy at the same time. Highland Homes was very flexible by allowing me ample time to sell our previous home, and was understanding when it took a little longer than expected during the COVID pandemic. Ethan was easily the best part of the buying experience. He was extremely responsive and transparent about the whole process. ... More

I would recommend to anyone looking, go with Highland.

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

  • Derek C.
  • Haslet, TX
  • October 23, 2020

As with anything there will be issues. Highland does go above and beyond to make sure that you, the customer is satisfied and happy with your purchase. Can’t say that about too many other builders.

The quality of the home.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Deanna W.
  • Forney, TX
  • October 22, 2020

I had a very good experience with the entire team. Chad is very knowledgeable and will go the extra mile to help you during the process. Sean kept me updated throughout the building process. Anytime I have a question, he responds promptly. I had very good experience with the title company as well. ... More

Sloppy Sub Contractors

Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

  • Angeline R.
  • Brookshire, TX
  • September 21, 2020

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing. ... More

Highland Homes responded:
Hi there, Thank you for taking the time to leave us a review. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

Highland Homes - A Good place to live

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Forney, TX
  • September 16, 2020

Good area and neighborhood

Highland Homes - Overall satisfied with the Purchase

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Aswad K.
  • Richmond, TX
  • July 28, 2020

Overall satisfied with the Purchase

I would definitely recommend Highland Homes

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Adrien S.
  • Aubrey, TX
  • July 28, 2020

Thank You

Good product, fast construction

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Haslet, TX
  • June 12, 2020

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future. ... More