Skip main navigation

Highland Homes

(1302 reviews in all areas)

What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1302 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

1302 Reviews - 143 Communities

5 ★(920)

4 ★(168)

3 ★(110)

2 ★(54)

1 ★(50)

Quality 4.2

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

Highland Homes - The home that we purchased with Highland was beautiful, and working

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Paul T.
  • Missouri City, TX
  • October 19, 2021

The home that we purchased with Highland was beautiful, and working with Glenn was a great experience. However, since buying the home we have had some issues. We have had to push our Project Manager at times to finish our punch list, however, he has always been attentive and there to help. The biggest issue that we have had is with our HVAC. It has stopped working multiple times since we bough the house. Even last night it would not cool down the house even though it was 65° outside. ... More

Very nice homes.

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Jose M.
  • Montgomery, TX
  • October 19, 2021

What I would like other buyers to know is that a 3 car garage is a 3 CAR garage not a 3 truck garage, actually you can’t fit 2 trucks. So if possible ask for a longer garage like 2 feet longer. Also is very nice that must of the special needs that you may require, Highland is willing to do the changes to meet your needs. Regarding quality is a very good house. ... More

Highland Homes - the previous builder was not a good for taking care of problem.

Quality 2

Trustworthiness 3

Value 5

Responsiveness 5

  • Mary C.
  • Richmond, TX
  • March 05, 2021

the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks ... More

Highland Homes responded:
Hi Mary,

Thank you for your review and kind words about Jim. I am so pleased to hear that he has been able to take care of any of your concerns. I’m sorry that was your experience with your previous builder and appreciate you bringing that to our attention. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Delays and lack of communication

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Shawn M.
  • Fair Oaks Ranch, TX
  • March 03, 2021

We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets. ... More

Highland Homes - The house finishes are not 100%

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Eduardo G.
  • Humble, TX
  • January 22, 2021

The house finishes are not 100%

Highland Homes responded:
Hi Eduardo,

Thank you for your review! After speaking with our Construction team, I am happy to hear that we are in the process of addressing and resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - The workmanship is fairly shoddy.

Quality 2

Trustworthiness 4

Value 4

Responsiveness 5

  • Anonymous
  • Kyle, TX
  • October 31, 2020

The workmanship is fairly shoddy.

Highland Homes - The people that you work with are great and very responsive.

Quality 3

Trustworthiness 5

Value 3

Responsiveness 4

  • Anonymous
  • Fulshear, TX
  • October 28, 2020

The people that you work with are great and very responsive.

Highland Homes - Quicker response to warranty work

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Rudy B.
  • Aubrey, TX
  • October 22, 2020

Quicker response to warranty work

Beautiful Home, but have some issues

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Celina, TX
  • September 18, 2020

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company. ... More

Moved In, Now What

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Paul V.
  • Forney, TX
  • August 25, 2020

The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty. ... More

Higher quality fittings could have been used to reflect the cost of the house.

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Alphonsus O.
  • Brookshire, TX
  • May 12, 2020

For a house of that value, one would expect to see higher quality fittings eg light, tiles and wooden cabinets. In addition a better utilization of the space especially to increase the size of the rooms. Carpets are no longer necessary in bedrooms due to allergy issues so could have been tiles or wood for the floors. ... More

Highland Homes responded:
Hi There, I’m sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes ... More

Highland Homes - Overall good experience, but some of the aesthetic issues called

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Anonymous
  • Hutto, TX
  • January 14, 2020

Overall good experience, but some of the aesthetic issues called out on the punch list were ignored. I'm not happy with the quality of some of the finishes and faucets, but I guess it's acceptable for the price point. All of the people I worked with were great, there was just a little under-delivery in the final product. ... More

Highland Homes - Get the House you want in the area you want

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

  • Jarrell W.
  • Richmond, TX
  • January 10, 2020

Get the House you want in the area you want

Love the house, not the yard, miss the storage.

Quality 5

Trustworthiness 4

Value 5

Responsiveness 1

  • Joyce B.
  • Aubrey, TX
  • November 11, 2019

My only interior problem is with the USB UBS? plugs. They don't let you plug anything into them. I have waited weekS for someone to come take them out. I have been using extension cords that are not handy or safe and I am tired of it. And for an energy efficient home, I am surprised that 11 lights come on in the bathroom with one switch! There is no other choice. The garage is so small there is no place for storage. My main complaint with the yard is how uneven the dirt was before they laid the sod. It is lumpy, uneven, with ruts and hard to walk on. It gets very muddy from lack of proper drainage. It slants too much, on the side of the home, to even walk on it safely. I hate it! ... More

Highland Homes responded:
Hi Joyce,

Thank you for taking the time to leave us a review and I am sorry that this has been your experience. I have spoken with our team regarding these concerns and I am pleased to hear that we were able to work with you on these items. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Follow up needs improving

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • Howard G.
  • Celina, TX
  • September 04, 2019

I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.

Nice home but needs attention to details

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Lesa P.
  • Boerne, TX
  • June 12, 2019

Love my new home but there should be more attention to the little details that stand out once you move in. Maybe not so rushed to make sure everything is correct. Overall I would rate a 4 out of 5 stars. There’s always room for improvement!

Sloppy paint work

Quality 4

Trustworthiness 5

Value 3

Responsiveness 3

  • James F.
  • Montgomery, TX
  • June 11, 2019

On trim work inside and out side had areas of paint run off. Sloppy paint work.

Highland Homes

Quality 2

Trustworthiness 5

Value 4

Responsiveness 4

  • Vu T.
  • Haslet, TX
  • May 16, 2019

The whole buying process was great, the construction manager, the sale counselor was great to accommodate us since this is our first time purchasing a home, let alone a new construction home. I think the workmanship is lacking up to Highland Standards. ... More

Good

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

  • ,Louis G.
  • Round Rock, TX
  • January 24, 2019

Still waiting on items to be corrected, very easy and simple ones like a microwave handle that's damaged from before we moved in 28 Nov 18 and has been on order from about 5 Dec 18. Other items are being fixed on time though.

New home

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

  • Chao L.
  • Oak Point, TX
  • January 22, 2019

Caulking, transitions between different paint colors get sloppy, window lift not debur and it’s very sharp

First time home buyer

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

  • Anonymous
  • Richmond, TX
  • January 08, 2019

We really liked HH (HighlandHomes) interior design and exterior design, which led us purchase the new-construction home. Sales experience was smooth and initial interaction (prior closing) with builder was nice as well. After moving into home, we opened more than expected warranty issues in first 2 months. We feel that HH is very strong in sales, interior/exterior design, overall home building standards, however we found that workers (i.e. contracting agencies doing actual work for HH) are rushing up and producing just okay. Electric/Lighting warranty issues are repeating several times. We hope that HH enforces contracting agencies to take ownership of faulty work and produce better quality home to customers. For only these reasons, I am reducing my rating for quality of workmanship & materials from 4 to 2, and Value for the price paid from 4 to 3. Builders are very responsive to warranty issues, we are still new to the home so we are hoping that warranty issues are resolved at customer's satisfaction. For new-construction home buyers, we would *highly* recommend buying Highland Homes over other builders for the value for the price paid. HH has improved very much in interior and exterior designs in last few years. Hope this review helps to both buyers and HH. ... More

Highland Homes responded:
Hi Chirag,

Thank you for taking the time to leave such a detailed review as it helps us to understand areas of improvement! I am sorry that the warranty issues were more than expected but glad that we were able to work through these concerns with you! We greatly appreciate your recommendation and are pleased to hear that your sales experience was a smooth one! Thank you for being a Highland Homeowner! highlandhomes
... More

The layout and design of the house

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • Hoang N.
  • Prosper, TX
  • October 21, 2021

Overall are good, Highland needs to manage all the sub- contracts that used on the project. Some of sub-contracts did not keep the appointments or they showed up later without any notifications to the owner. It took too long to fix or solve an issue.

Highland Homes - Process went well considering covid which made closing two months

Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

  • James H.
  • Forney, TX
  • July 17, 2021

Process went well considering covid which made closing two months later. Quality in workmanship was less than stellar, items that were to be finished before closing weren’t and still not completed. Covid again? Other than minor things it’s a beautiful house so I believe we got more for our money with Highland than we would have if we gone with another builder. ... More

Highland Homes responded:
Hi James,
I appreciate you leaving us a review and that’s great to hear that you are happy with your home! I’m sorry that this was your experience with your home as we strive to respond quickly to our homeowner’s needs. After speaking with our team, I’m glad to hear we are in the process of resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

Highland Homes - Garage door makes loud noise but been told normal which I don’t

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

  • Anonymous
  • Houston, TX
  • July 15, 2021

Garage door makes loud noise but been told normal which I don’t agree. shelves not clean, white dust from construction still on the surface especially in closets.

Highland Homes - Overall there were delays and many not related to highland.

Quality 1

Trustworthiness 3

Value 5

Responsiveness 5

  • Anonymous
  • Kyle, TX
  • June 15, 2021

Overall there were delays and many not related to highland. My husband and I are very direct folks and we got the feeling that sometimes they didn’t want to give us answers because of poor customer experience. For us no matter if you said it’s ready in 2 years we would have appreciated that more than I don’t know, i don’t know. That’s it we love our home excluding the very cheap paint that literally wipes away at the touch. Also, all the cosmetic errors that the didn’t fix at walk through and then said wait until 11 months and submit the warranty… ... More