Highland Homes Reviews

The best I can say

Ed, Mac and Stephanie were great. They addressed all of my questions, comments and concerns in a timely manor and made the entire process easy. Thank you!

It was great experience purchasing from Highland Homes. I love my home. Everyone I know that has a Highland home has positive feedback. If there's any issues, I can submit a request online and Keith is on it. He is fast and caring.

This is my second Highland Home and I am very happy with how everything turned out. They were with me every step of the way and continue to respond after closing if there are any issues. My first Highland Home was solid and my second home is just as beautiful. I would highly recommend this builder because they truly stand behind their product.

A LOT of lip service and passing the buck. Contractor blames the builder and visa versa. It’s been two months and still waiting for issues to be resolved. I firmly believe if my original sales person would not have left the WHOLE process would have been different and I would have had a positive experience. Mark leaving was a HUGE disservice to Highland homes. On a positive note, The people in the neighborhood are wonderful and I am sure I will be happier when I hire my own competent people to complete the work correctly and not do a Mickey Mouse job.

Our entire Highland team — everyone from the sales folks facilitating and communicating our design choices, to our stellar construction manager making sure our voice was heard, did an excellent job of delivering a quality home. They did a great job of setting expectations for build timelines and communicated us with throughout the entire process. Ultimately, we are very happy with our new home and continue to appreciate the care and attention they’re giving us to make sure things are going well.

Well built home that responds perfectly to our needs

Our home buying experience was great. Everyone involved in the process was very responsive, patient, professional, and knowledgeable. We highly recommend Highland Homes. They used quality materials which made our dream home look great. Thank you

This is my first home and the experience with Highland could not have been any worse. From delays, to financing, to the build quality of the home. Everything from doors to sprinklers, fence, hvac, even the way the loan was handled. We did everything in our part but Highland has time after time underdelivered. LOOK TO ANOTHER BUILDER!

The experience of purchasing home from Highland home are great and smooth. The builder response quick to our questions and need. Though we found some issues before/after the moving-in, they all get quickly resolved by the builder.

I have built multiple homes with multiple builders. From the very beginning of this process, I have nothing but good things to say about Highland Homes! I had the best experience planning the right floor plan for the lot I chose with my sales contact, Andrew and my builder Kel has taken care of me every step of the way. I am happily in my home now for the last few months and can’t say enough about the quality and design. Any small warranty items have been well received and taken care of promptly. I couldn’t be happier and I would definitely choose to build another home with this fantastic builder. ... More

Make sure you get your own home inspector!

Our sales counselor Meghan was very easy to work with and did a great job explaining the various aspects of the home. Chris, the construction manager, was quite knowledgeable and responsive to our questions after closing. We couldn’t be more pleased with our purchase experience.

I had awesome experiences with sales (Val) and walk through with the builder (Mike). Mike and Val have been responsive to all my questions and completed any actions that were needed. Val has made me feel welcome in the community with her kindness, reminders, and holiday greetings. More than happy with my new home.

Highland Homes has been great to deal with.

From Virginia/Bonnie to Andreas and Will, my experience has been wonderful. I love my home it is so beautiful from the plan to the choices the designer made in the home, the backyard—the width and the depth of the backyard. everything is beautiful. Andreas and Will have been responsive and very efficient. I’m thrilled. I couldn’t be happier… Will is the best such a doll. He cares. I’ve never seen such responsiveness and follow-ups. In summary, Highland Homes cares, and as Virginia said to me when I was looking at this home for all of a day before I made my decision – – “we want you to be happy” ... More

This is our 2nd highland home. Both our builder and community manger were awesome. They helped much with all my change requests and really got us the home we wanted. I would have asked for various changes way after contract signing and all these changes were accommodated. Ever after closing, my builder was very helpful in taking care of fixes that home required. Great team and service; very honest and trustworthy.

Our family felt prioritized and taken care of when purchasing our home. If we had questions, then they were answered. The team is very supportive and understanding. Thank you!

Sales Team was exceptional. From the day I toured the model homes to the day I moved in to my new home, the builder's team members were very attentive to my needs. The quality of the home is well worth the price.

My family homebuying experience was personally the smoothest out of all the homes we have purchased despite issues with the in house lender approving and rescinding the approval closer to our original close date. Nichol C was excellent from the start until our closing date. He’s truly an asset to Highland Homes because he really took it personal when it seemed like the deal was done. Just when we thought it was over officially he helped us navigate through this tremendous hiccup & led us to such a wonderful person. Natalee D who was able to assist us in getting this deal completed. Mattew B was awesome as well despite us not being able to get the deal done with him. Closing on this home was such a team effort, and I don’t say that lightly. It truly felt like we were a family on this journey. My family and I love our Highland Home. Thanks again to everyone who played a role in making this happen! ... More

Highland Homes would not consider moving light switches lower or making bathroom doorways wider to accommodate federal ADA disability requirements. A compromise was offered but required an unreasonably large deposit. As a result, our elderly relatives who use a wheelchair have difficulty navigating our new house. Builder misunderstood change order for placement of additional outdoor lighting. We were charged nearly $600 for them to make the correction. Builder has very responsive to minor defects since taking ownership. One issue persists, though, causing our kitchen to smell like raw sewage whenever the dishwasher is run. We will continue to watch for signs of water intrusion on the interior, likely seeping through weep holes in the brick, which is causing window frames to be wet inside the walls (discovered when drilling pilot holes for drapes). ... More

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

The manager was fantastic even after closing he helped me.

it was our first new home buying experience , from the day we saw the house and met Tim and his team, we are in love with Highland homes..they did great job both in communications and quality of work. we started to value more as we learn more on other builder issues and look back with ours..we appreciated much. thank you HighLand - Homes team (Tim team) and HighLand - Home Loan team (Hank Team) you all are awesome

Builder associates, construction manager and workers are very good in responding to the requests and had a very really good experience. But the quality of the material is not good and very much disspointing.