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What Homeowners Have to Say About Highland Homes

Highland Homes has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes’s 1082 homeowner reviews to learn why they are the right team to build your new home.

4.5 out of 5 stars
in all areas

star-rating

1082 Reviews - 131 Communities

5 ★(766)

4 ★(141)

3 ★(87)

2 ★(47)

1 ★(41)

Quality 4.3

Trustworthiness 4.5

Value 4.4

Responsiveness 4.4

star-rating We are truly disappointed

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Michael G.
  • Fort Worth, TX
  • July 09, 2019

During the purchase of the home, everything was great and we were assured that Highland Homes takes care of their buyers before and after the purchase. We have found that to be untrue. Our experience after moving in has been very poor. We still do not have a working stove exhaust hood and we have been in the home for over a month now. We have a ceiling fan making a loud noise and when the warranty manager came to look at it he explained that it doesn't make the noise if we keep the fan on low. This is the fix?! You have got to be kidding me! We have an exterior back door that has warped and the security sensor keeps giving us a false unauthorized entry alert. Again, the warranty manager came to look at it and said he would have the security company move and realign the sensor. This is the fix?! Leave a warped door on our brand new home and move the sensor. We are extremely frustrated and need help from Highland Homes Upper Management. Please help us. ... More

Highland Homes responded:
Hi Michael,
Thank you for taking the time to leave a detailed review about your experience with us. I understand your frustration and I appreciate your patience with us as we work to resolve these issues. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Very dissatisfied

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Frisco, TX
  • April 16, 2019

Too many build quality issues. Concerned they will not fix some of them. Most materials used are of low quality. Installation of many items not done well. Very slow to address issues.

Highland Homes responded:
Hi,
I am sorry that this has been your experience and I greatly appreciate your patience with us as we work to resolve these issues with you. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Very bad finishes and very bad qualities. Our expectations have not been met by which we decided to buy a Highland house.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 4

  • Jose M.
  • Forney, TX
  • December 19, 2018

What I have said in the paragraph above.

Highland Homes responded:
Hi Jose,

I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and I am pleased to hear that we were able to work through these concerns with you to better help meet your expectations! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - This builder has condescending sales staff ( once you’ve paid)

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Anonymous
  • Haslet, TX
  • April 16, 2021

This builder has condescending sales staff ( once you’ve paid) and poor follow up on repair issues

Highland Homes responded:
Hi There,
I appreciate you leaving us a review and I’m sorry to hear that this was your experience with your new home as we strive to respond quickly to our homeowner’s needs. After speaking with our team, I’m pleased to learn that we are in the process of addressing and resolving these areas of concern for you. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - Worst experience ever as a 1st time homebuyer!

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 1

  • Francisco C.
  • Kyle, TX
  • December 01, 2020

Worst experience ever as a 1st time homebuyer!

star-rating Work was lazy and rushed, use another builder!

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Jose M.
  • San Antonio, TX
  • September 20, 2020

Highland seems to be resting on a reputation they should no longer have. They were perfectly nice & accommodating when it came to selecting our house and the optional finishes that would drive the price of the home up. When it came to the execution of actually building the home, that is where they did not hold up their end of the deal. Countless issues of just poor and sloppy work occurred leading up to the close of the house. When a home inspector challenged their work, they proceeded to discredit the inspector, rather than fix issues. The only time I saw them work hard on our house was to get us to close on the agreed upon date when the house was clearly in no shape to be moved into. During our final walkthrough, there was still no grass, no A/C, and a 20+ foot hole in the front yard due to some plumbing issues when we were told it would be move in ready. Between the mistruths of the status of the house, their reactions to fix their issues, the lack of quality and attentiveness of the vendors they use, and the fact that at the time of this review, there are items that are still not fixed that contractually they are supposed to have been done over two months ago, I would think long and hard about selecting Highland Homes to build your house. ... More

Highland Homes responded:
Hi Jose, Thank you for taking the time to tell us about your home building experience and I am sorry to hear that you experienced these issues at closing. I understand your frustration and I appreciate your patience with us while we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. After speaking with our team, I understand that since closing our Project Manager has been actively working with you to ensure that we get outstanding items completed. While your initial walkthrough had some unique issues, we were and continue to be here for you to help get everything completed and to your satisfaction. We pride ourselves on quality and customer service. Our Project Manager will continue to follow up with you in order to get these items complete. Thank you for your patience and please continue to reach out to us with any questions or concerns. Thank you for being a Highland Homes customer! highlandhomes ... More

star-rating Definition of a lemon

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 3

  • Daniel T.
  • Montgomery, TX
  • September 18, 2020

We have had many many problems with our new home, which include Quality control with workmanship and several warranty issues, including the AC. Our AC shut down after only 6 weeks and the company we are required to use made it extremely difficult to schedule service. They also will not allow us to lower our thermostat below 72, which we were never told would be an issue when purchasing the house. Upstairs rooms don't cool properly because of mistakes made during installation and the AC company refused to come out to fix for a whole month because it wasn't an emergency. We have a roach issue in the house, despite paying our own pest control to come out 3 times in 8 weeks. We have never had this issue in the past. These are baby roaches also, which does not result from construction in the surrounding areas. This means there is an issue in the home. We were mislead upon expressing interest in the home and told that the lot size was 2000 sq ft larger than it actually is. We expressed that this was important to us and were still mislead with an inflated size estimate twice. Granite in the kitchen is chipped but chip was concealed with amber colored resin. Our backyard floods with water whenever it rains for a few minutes, which worries me when it comes to future heavy rainfall. The construction manager John has been extremely nice and helpful where he can be but I know he can only help so much. I feel the house we moved into was not the luxury home that was advertised to us and its very disappointing. ... More

Highland Homes responded:
Hi Daniel,

I appreciate you taking the time to leave us a detailed review and for your kind words about your Construction Manager, John. I’m sorry that this has been your experience with your new home as we pride ourselves on the quality of products used in our homes. After speaking with our team, I’m glad that they were able to discuss the thermostat settings with you as well discuss other areas of concern. Thank you again for your review and please continue to let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating House

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Hui H.
  • Arlington, TX
  • September 11, 2019

We been moved in over 3 months, no mail box available no internet provider or service, trash leave on street!

Highland Homes responded:
Hi There,

Thank you for your review and I am sorry that this has been your experience. After speaking with our on-site team, they have confirmed that they are working with the postal service and developer to navigate the delay in mail service. I appreciate your patience as they also work with you to help expedite the internet issues through one of our contacts. If you have any additional concerns or questions, please continue to reach out to our team and thank you so much for being a Highland Homes homeowner! highlandhomes
... More

star-rating Unfulfilled promises

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Brad M.
  • San Marcos, TX
  • September 10, 2019

There were several issues discussed during the first, and only, walk through (I was promised two walkthroughs before the closeout; but, Nick, the builder, refused to do a second one) and the issues were not covered between the walkthrough and the closeout. The day of the closeout, Nick had someone pulling blue tape off the walls (blue tape indicates areas needing touch-up) but no work was being performed. The garage door was supposed to be fixed, it was not, the texture on the entrance hallway was supposed to have been fixed, it was not, he had the sprinkler system running every day and now there are runoff lines in the lawn, those were shrugged off, the sprinkler system has had issues “not running,” and leaks, the front door is missing screws, nick has yet to address this issue, Nick promised me on the first walkthrough he would get me a price on a solid core door for my wife’s office, this took an extraordinarily long time and when I replaced the door the top hinge jam side screws were completely stripped, like there’s not a stud back there. I was supposed to be put in touch with the painter so my wife could have a few rooms painted before we moved in, that never happened. ... More

Highland Homes responded:
Hi Brad,

Thank you for taking the time to leave us a detailed review as it allows us to better understand areas of improvement. I’m sorry that this was your experience with your new home as we strive to respond quickly to our homeowner’s needs. After speaking with our team, I’m glad to hear that we are in the process of resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Our new home

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Lucio M.
  • Royse City, TX
  • May 15, 2019

I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials that caused the problem but as a home builder it should be your job to manage these issues from occurring. ... More

Highland Homes responded:
Hi Lucio,
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and the level of customer service, we strive to provide. I understand your frustration and I appreciate your feedback as it helps us to better understand areas of improvement. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - Bad quality work no Finishing in work lot of dump in sheetrock

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Nizar M.
  • Richmond, TX
  • April 22, 2021

Bad quality work no Finishing in work lot of dump in sheetrock ,rough painting in cabinet look cheap

star-rating Highland Homes - Went through the first walk through, tagged everything we needed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Jonathan R.
  • San Marcos, TX
  • December 06, 2020

Went through the first walk through, tagged everything we needed them to touch up. Second walk through was a mess, because we had issues with the builders lender we really didn’t have a good final walk through. At this point we just wanted to move in. FYI don’t go with this builders lender. We built our home, started in February finally moved in September. Lender said everything was great we were approved for the whole six months. 3 days before our closing date, they said they couldn’t approve us. For two weeks they told me to pay off certain debts I had. Did everything they asked for at the end still couldn’t. Went with another lender got pre approved in 3 days closed in two weeks. After moving in some of the stuff we tagged for them to fix the first walk through was still there. We thought we could trust the builders. Mostly all the door handles including the front door were loose. Went to the builder to tell them. They gave me a screw driver to go do it my self. I have three months living at my home and I’ve already have had to call my warranty twice to come fix things like, no texture on walls, places they didn’t even paint, huge crack on our cement stair way to the front door. Still haven’t came to fix the rest of the stuff I put on the second order of warranty, and it’s already been a month. Like, the huge crack from one side of the drive way to the other side, one straight line across. I had a guy come fix the stair way to the front door and when my wife showed him the other crack that’s on the drive way. He said that they would probably had to do the whole drive way all over again. No one ever came back. Not worth the pay! The only best thing out of this builder is there sales person that’s at the model home. He has been super helpful to us from the get go and even after I bought the house I’ve called him, because I can’t get a hold of the people that are responsible to fix my issues at my house, he’s always picked up and tried to help me in any way he can. Best sales person ever! ... More

star-rating Highland Homes, Wonderfully Incompetent 

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Lance K.
  • Round Rock, TX
  • July 28, 2020

Living in this home issues are so extensive it is easier to just list them by category. The final stages were rushed and thrown together. There is a blatant communication disconnect between management, contractor, vendors and service techs. Hot water: The “contractor crimped the gas line” which ultimately affected us and our neighbors hot water, gas range and stove top. Electrical: Some lights switches were mis-wired, the utility box was filled with wood chips and dust, and when I use the closet plug, it would short out the whole Master bed and bath, tripping the breaker. An exterior lamp, was not properly mounted and needed to be adjusted. One lamp in the media room was missing a bottom plate, after many requests eventually our Contractor provided a whole unit. I had to replace the GFI in our master. Paint: When I wipe an area on the wall too hard, the paint comes off. The doors and windows, have paint was just slapped on. There are drops, drips and splashes throughout the home on our tile floors, windows, light fixtures, fans, door knobs, etc. Hardware, taped to clothes racks, just painted over. Some areas, not painted or caulked at all. Tile: They used the floor tile from our washroom for our Kitchen backsplash! The floor tile is not up to par. There are boot prints, from someone stepping in paint and tracking it through the house. The seal in the kitchen and to our bedrooms, was not complete. We had a cracked tile that I would never have found if not for me fighting off spiders and ants, entering the house through the poorly sealed floor. Cabinets: Our dark colored custom cabinets are ruined. This possibly occurred during install and /or when they removed things to replace the tile and the countertops with the correct ones. A substance on our cabinets, that cannot be wiped off, cleaned off, sanded and painted over. The resolution was to order set of new doors to hopefully camouflage the blemishes in the finish. But Burrows lost track of our order or completely forgot about it. Our contractor wants to come to our house with Burrows and re-re-re-examine the kitchen cabinets and mud room drawer. I informed him that Burrows had been here for over 3 visits, including 2 with the touch up guy and one with 2 gentlemen who took pictures and texted their boss to get approval for replacement doors, which we were told would be here in 2 weeks, 4 weeks ago. They have the specifics on the cabinets, what does a visit do that they could have done, prior to our move in or the many visits in-between? More visits means more exposure to potential COVID-19 infection. Also under-neither and around the cabinets, in the kitchen, the mudroom and the bathrooms are incomplete stain/paint and caulking. Appliances: Gas top Range had no flames. See Hot Water. Faceplate for the microwave keeps coming off. When we first moved in, the dishwasher didn’t work. After many service calls, we requested a replacement. Highland replaced the Dishwasher. It was installed, quickly. The installers wore masks. They were very respectful and mostly efficient. They left copious amounts of water under the sink from the removal of the old dishwasher and installing the new one and didn't give us a heads up, which caused us to think we had flooding under the sink, like our first night in the house. Also the installers tested the dishwasher which was great except, they left the paperwork inside to be washed as well. Thank goodness it was all in plastic. A week or so later, the installers returned fix the microwave trim piece. They found an incorrect sized screw, no screws and a screw that was screwed into a void space, the trim piece is now secure. Doors: The doors were not plumb. Several interior doors had no door pins, the contractor has been able to bring them by when requested and I just hammered them in. A door to the attic space, the pin was not seated properly, after many attempts I was able to hammer that as well. Cleanliness: Our Attic spaces were dirty and needed to be cleaned, builders left old soda cans, filled with soda and a petrified banana. Clint, sent one woman to clean both spaces, above the garage and our upstairs. She did very well, and yet I still found old cans with soda in them, where she could not reach. We shudder at the thought of what could be thrown in the insolation and hidden in the crevices unseen. Pest: We hired pest control. We have had spiders, ants and mosquitos, We also have “Carpet Beetles”. Are the carpet beetles tied to the profound buffoonery we are enduring? I would not go so far as to blame Highland homes for this, but our pest issues have exacerbated and compounded the issues we are dealing with. Especially after finding our attic has been used as a garbage can. Yard: In photographs we noticed, several slates had not been attached, many slates are cracked. The sprinklers that were not working properly, an uneven yard filled with potholes and collected water and, flooding/drainage issue between us and a newly finished home next to us. As of this writing, that issue is still in the progress of being resolved. Missing Window: We discovered, by reviewing our plans Highland Homes missed installing a window in our living room. Highland homes has graciously offered to send a construction crew to fix this. We are extremely reticent to have anymore vendors from Highland near our home, let alone a construction crew due! For 2 months straight we have had people in and out of our house, during a pandemic, The interruptions and the lack of competency has become maddening. Highland Homes has attempted to blame us for their shoddy work, no one signed off on the home they promised to have completed. This is on them. Highland Homes: Great sales, lovely house over all, nice people, ruined by bad vendors, shoddy craftsmanship, a lack of communication and accountability. No experience is 100% perfect but a new home experience shouldn’t be this… ... More

Highland Homes responded:
Hi Lance,

I appreciate you taking the time to leave us a detailed review as it allows us to better understand areas of opportunity! I’m glad that you thought our sales team was great and that you think the house overall is lovely! I’m sorry to hear from your review though, that this was your experience with your new home as we pride ourselves on the quality of our homes as well as our level of customer service. After speaking with our team, I’m pleased to hear that we have been working with you to resolve these concerns. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Awful quality control

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 2

  • Alex P.
  • Montgomery, TX
  • April 15, 2020

I was disappointed immediately after moving Into our home. Many electrical problems that required me to wait for the tech on multiple days. One day he didn’t even show up. We were told that all appliances were tested. Which would of been impossible because my dishwasher didn’t have power going to it. So a flat out lie. No one inspected the house, or they would have found multiple outlets with no power and the crossed wires in my garage. The home’s media box where the modem and router go are at the furthest point in the house. Sadly we have poor signal because of this. I WILL NEVER BUY ANOTHER HOME FROM THEM. ... More

Highland Homes responded:
Hi Alex,

Thank you for taking the time to write a review and I am so sorry to hear about these issues you experienced just after you moved in. After speaking with our team, I am glad to hear that we were able work through these concerns with you. If you have any questions, please continue to reach out to our team and thank you for being a Highland Homeowner. highlandhomes
... More

star-rating Poor Quality/ Workmanship on the home

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • San Antonio, TX
  • January 21, 2020

Contractor's building the home abused the cabinets, bath tubs, plumbing and many others fixtures. Roof in the front was not completed properly. Open holes under gables lack proper sealing. Roof leaks in front under eve. Exterior pieces were not completed properly (sealed on exterior properly). Many items identified in final walk through to be completed as part of the sale, remain uncompleted after 2 months. Lack of response by builder to rectify. Hire your own inspector prior to closing for a new home by this builder. Home lacks insulation over rooms in the attic (it is visible). Demand all items be completed before closing! Having purchased several homes in my life, new and used, I have purchased used homes that require less fixing to repair the household than new on this one. ... More

Highland Homes responded:
Hi there,
Thank you for taking the time to leave a detailed review as it better helps us to understand where there are opportunities for improvement. I am so sorry that this has been your experience while building your home. I have spoken with our team and understand that you have met with our Construction Manager and Project Manager about the items needing to be addressed, as well as the items that are code requirements and/or issues not modifiable due to current building standards in this state. I’m glad that our team is in the process of working with you to resolve these issues as well as discuss the items that are code or manufacturer requirements, such as the small gaps for the building materials that require it to be elevated off of the roof shingles and the insulation that was demonstrated as being present in your attic. Our team is happy to work with you and help answer any questions that you may have about your new home as we strive to build trust with our homeowners! We will continue to do so as we resolve these items and demonstrate how we take pride in taking care of your future warranty, as that phase is transitioned to your dedicated Highland Homes Warranty Service Manager for your community. Thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Poor quality control and accountability

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Craig K.
  • Melissa, TX
  • August 06, 2019

Our home was initially scheduled for completion in March/April. We told them no rush, as May was good with us. They scheduled closing May 30. I emailed more than once to confirm closing date as they appeared behind, mostly due to them stopping work on my home to build their new model (they verbally confirmed this was true.) We pushed closing back one day due to last day of school activities. The day before closing (on the original close date!), we still had a broken window, no fence, a leak in the bathroom, no inspection certificate, and MANY other major issues. They first wanted to do an affidavit for the repairs, but then after not passing inspection had to delay our closing TWO WEEKS. Had we been contingent, we would have lost the house, or been homeless. They acted like it was no big deal. Once we finally closed, we had to chase down keys, and still had a short affidavit. It took them 7 weeks to finish what they promised in 7 days. And we only got it done because we went to social media and got a meeting with the regional. They still don’t care about how much they inconvenienced us, or the HOURS of my time wasted with their contractors after closing. They made MANY mistakes along the way - I still have things that are wrong that I’m choosing to live with because I’m done fighting them. They admitted they didn’t give us their best but made no other amends. It’s been a horrible, stressful process - right in the middle of our family adopting and going through heart surgeries for our new son - and I could never recommend them as a builder. ... More

Highland Homes responded:
Hi Craig,

Thank you for your detailed review and I am sorry that this has been your experience while building your Highland Home as we pride ourselves on the level of service that we provide to our homeowners. I understand your frustration and I appreciate your patience with us as we continue to work with you. Please continue to let our team know if there is any additional way that we can be of service and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Would not use this Builder!

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Jeremy W.
  • Cypress, TX
  • July 09, 2019

The building process was a nightmare due to the construction managers that oversee your home build. They had zero concern over quality or workmanship by the contractors and nothing was made right by them. We have built before and never thought it would be this bad. I’m not kidding! By from a different builder! ... More

Highland Homes responded:
Hi Jeremy,
Thank you for your review and I am sorry that this was your experience while building with us. We try our best to address any/all concerns that may arise during the build process and after speaking with our team they will, if not already, reach out to you to see if there is any additional way that they can help. I do appreciate you bringing this to our attention and for being a Highland Homeowner. highlandhomes
... More

star-rating Three months after closing, still waiting on our house to be finished.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Daniel B.
  • Rockwall, TX
  • March 15, 2021

The sales rep was untrustworthy and the builder still has not completed our house after he said he would finish everything up the week after closing. It has been three months and we still have blue tape in our house.

Highland Homes responded:
Hi Daniel,

Thank you for your review! I am so sorry to hear that this has been your experience during the build process, and I understand your frustration. I have spoken with our team and am glad to hear that all items of concern have been addressed and that our team had a paint kit set to be delivered. I appreciate your patience with us as we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. Thank you for being a Highland Homeowner and please continue to reach out to our Warranty team with any questions or concerns that you may have! highlandhomes
... More

star-rating BUYER BEWARE, look elsewhere unless you like misery.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Humble, TX
  • March 03, 2021

The CHEAPEST labor and materials are used but they Charge you a premium. They gave us an incomplete home stating everything would be done prior to close. Instead they rely on the warranty and that takes months to complete. So instead of enjoying a new home, you are dealing with the incompetency of the builders and the terrible contractors they use for months on end. Joseph and Giovanni give you a ton of attitude if you point things out that are done with poor quality, not done at all or done incorrectly. I could keep going but won’t. Bottom line...STAY AWAY! ... More

Highland Homes responded:
Hi There,

Thank you for taking the time to leave us a detailed review as it allows us to better understand areas of improvement. I’m sorry to hear that this was your experience with your new home as we strive to ensure a quality finish in the homes that we build as well as to respond quickly to our homeowner’s needs. I understand your frustration and I have spoken with our team to confirm that any outstanding concerns have been addressed to your satisfaction. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Highland Homes - Terrible experience with builder.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Forney, TX
  • March 03, 2021

Terrible experience with builder. House was not 100% completed. Warranty feels like I'm asking I'm begging. Would not recommend

Highland Homes responded:
Hi There,
I appreciate you taking the time to leave us your feedback on the build process as it helps us to better understand opportunities for improvement. I am sorry that this has been your experience as we strive to provide a superior level of customer service. After speaking with our team, I am pleased to hear that we are in the process of addressing and resolving these concerns for you. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating AWFUL. Everyone is awesome--until you close then they GHOST YOU.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Glenn C.
  • San Antonio, TX
  • June 24, 2020

We've owned multiple homes and are disappointed in the details of this VERY EXPENSIVE house. Everyone provided awesome service UNTIL WE CLOSED. Then they GHOSTED. Two months in and we still don't have the items on the "closing list" completed and the warranty service is a BAD JOKE. You submit a request and MAYBE they will come out in 4 to 6 weeks. I don't actually know since our items are still open 4 to 6 weeks later. When we moved in, none of our Low-E worked, there was a FULL SIZE tool backing up our bathroom drains (they said they scoped the lines), I couldn't use the lights in my living room and turn on the disposal because there was a short and half of our electrical panel pops on a very regular basis. Our kitchen cabinets are full-out cracking in various places (and not at the seams). There are cracks in almost every bathroom grout, baseboards, door frames and walls. I’ve lost count of the popped nails which the warranty “manager” says they won’t even address until the “1 year service”. Then there are the floor plans. They sacrifice function for design in EVERY AREA OF THE HOUSE. They are pretty houses, but do not function well. (Think lack of linen closets and that you will probably have to buy all new furniture for every room and not even your washer and dryer fit in the laundry room.) ... More

Highland Homes responded:
Hi Glenn,
Thank you for taking the time to leave a detailed review and I am so sorry to hear that this was your experience after closing as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your frustration and I appreciate your patience with us while we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Quality lacking and lack of response

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Ted M.
  • Celina, TX
  • June 17, 2020

I have had a number of issued with my Highland home and do many issues have not been addressed even sfter submitting warranty tockets over 1 month ago. I have continued to submit tickets without committed dates of resolution. Considering the expense of the home we expected a higher quality buildout. The frustration is.magnified with the lack of response seen to date. ... More

Highland Homes responded:
Hi Ted,

Thank you for taking the time to leave a review about your experience with us. I understand your frustration and I appreciate your patience with us as we worked to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Poor

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Ghodratt B.
  • Richmond, TX
  • May 07, 2020

High price and poor costumer service

Highland Homes responded:
Hi Ghodratt,

Thank you for your review and I apologize as we strive to respond quickly to our homeowner’s needs. I have spoken with our team and am pleased to hear that we are in the process of working with you to address your concern. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner. highlandhomes
... More

star-rating Quality, Trust, Courtesy

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Leander, TX
  • March 06, 2020

1. Buyer selections and design gallery experience was horrible. Samples were extremely small. Everything cost "extra", there was no cost breakdown to compare the cost of what was included in the contract vs. the "extra" costs. 2. Misleading advertisement of what was included in the purchase of the home. Some items were "discontinued" after purchase. Had to fight to receive a credit that was not commensurate to the item that was "deleted". 3. Quality of work was horrible. As home buyer, we had to point out things that they did not install, including missing an entire bathroom under slab plumbing. Some items caught in time to eliminate demolition and repair of work completed. 4. Initial builder (superintendent) was extremely rude and somewhat confrontational. The replacement builder was very kind and helpful, however the post builder is as rude as the initial. 5. Quality of work is below what should be expected for a house costing almost 1/2 million. Concrete work is not good. 6. Overall very dissatisfied with the entire experience with Highland Homes. ... More

Highland Homes responded:
Hi There,

Thank you for taking the time to write a detailed review about the design process and frustration you felt during the home building process. Your feedback is extremely helpful for us to better understand where there are opportunities for improvement. I am very sorry that this was your experience while building your home and after speaking with our team I am glad that we were able to connect with you about these concerns. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes
... More

star-rating Buyer’s Experience with Highland Homes

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • John D.
  • Fair Oaks Ranch, TX
  • November 17, 2019

Safety, Housekeeping, Security • Beer cans and trash consistently found in and around build site • Contractors smoking inside of house • Trash and food left in house attracting pests (raccoon removed from attic) • Contractors not observing signs for “no shoes”, dirt and rocks on wood floor and carpets • General disregard for safety (e.g. roofers not tied off, makeshift ladders, etc.) • Houses with flooring, carpets, fixtures left unsecured and in some cases doors/windows ajar Management Oversight • No insight into management decision making process • No explanation or understanding of escalation protocol for raising buyer concerns • Inconsistent supervision and communication to contractors (e.g. placement of A/C condensers) • Poor work-load management and support of construction supervisors (constantly overwhelmed) • Reference construction drawings only when convenient for builder Sales Counselors • Frequently pompous and dismissive in almost all interactions, including initial visit with realtor • Tend to act like buyer requests and concerns are a joke (literally laughing in some instances) • Drag feet on decisions then make urgent demands, making it seem like buyer is causing delay • Attempt to document misleading information on change orders • Incomplete and/or vague descriptions of change items (some missed completely) Quality of Workmanship • Overall sloppiness in workmanship (e.g. tiling, door trim, painting, plumbing hardware, etc.) • Lack of ownership in work (e.g. dented fireplace, scratched appliances, etc.) • Seem to take the “easy” route at every opportunity rather than doing the job “right” ... More

Highland Homes responded:
Hi John,

Thank you for taking the time to write a detailed review about your experiences during your home building process. Your feedback is extremely helpful for us to better understand where there are opportunities for improvement. I am so sorry that this has been your experience with Highland as we pride ourselves on the quality of our homes as well as our level of customer service! If you have any questions or concerns, we are happy to help through our warranty program which offers a warranty service manager specifically assigned to your community. Thank you for being a Highland Homeowner! highlandhomes
... More