Highland Homes Reviews

As first-time home buyers, our journey with Highland Homes has been a relatively positive experience overall. Choosing a builder can be a daunting task, but Highland Homes has proven to be a reliable and commendable choice for several reasons. The craftsmanship exhibited in our home is notably commendable. From the foundational elements to the finishing touches, the quality of construction stands out. We appreciate the attention to detail and the overall sturdy build of our home. It goes without saying, there have been minor blemishes and missing items that have needed to be addressed as no one is perfect, but so far nothing major has been found with our new home. One significant factor that drew us towards Highland Homes was the affordability they offered. Their pricing structure and mortgage rates were competitive, providing us with a good deal that aligned with our budget and financial goals as first-time buyers. This aspect made the whole process more accessible and less stressful for us. Moreover, communication with our builder has been positive. It's essential to feel heard and understood during the process of moving into a new house, and Highland Homes has been receptive to our concerns and queries. We appreciate their willingness to listen and address our needs throughout the process. However, there's room for improvement in their responsiveness to issues that arise post-construction. It seems like the building managers might be stretched thin, affecting the response time to certain concerns. Enhancing this aspect could further elevate the overall customer experience. In conclusion, Highland Homes has proven to be a reliable and suitable choice for us as first-time home buyers. The quality craftsmanship, affordability, and attentive communication make them a builder worth considering. While there are areas for improvement in their responsiveness to post-construction issues, our experience with Highland Homes has been highly positive, and we look forward to enjoying our new home for years to come. ... More

Buying a new home can be stressful. Highland Homes did a great job of addressing issues promptly. I would recommend to family and friends.

My biggest gripe is the homeowner doesn’t really get a say so on the house. For example the height of the shower head. I’m 5ft but the shower head is placed so high I had to buy a removable shower head so I could bathe. You don’t get to choose which side the locks go on the gates. It’s perceived that you are part of the decision making as far as the house but you really aren’t. You don’t even get to choose the type of door bell you want or where it’s placed.

The overall process with highland homes was great! Highly Recommend.

Love my new home and it looks great. Took two months after moving in to complete quality / warranty problems. Problems included things like exterior doors alignment, appliances tripping circuit breakers, exterior mortar and caulk voids, lighting fixtures (broken, alignment or missing), some of the standard interior fixtures are cheap, window screens damaged. Sales people implied some model home features were standard features.

Highland Home house finishing was the main reason for us to choose Highland. Also, the commitment and sympathy of Traci and the Highland team was fantastic.

My experience with Highland Homes goes back to the 80’s as a child, when my parents purchased two Highland Homes in the Dallas area. So, when it came time to purchase a Highland Home for my own family, the decision and trust in the brand was easy, already proven, and well established. I will say that my own experience on the construction side wasn’t flawless, but when it came time to make things right and address found issues, responses and actions taken were swift . Highland Homes, like many truly customer-centric corporations, continues to solidify that their customers (and their name/brand) is important in their continued success. For this reason… I wouldn’t hesitate, if needed, to purchase another Highland Home in the future. ... More

Ginger and Clayton could not have been any more knowledgeable, helpful, and professional. It was a great experience for us.

Unfortunately, the barn door has been mistakenly built (not per dwgs), and it's been 2 months without a resolution to this mistake.

The new home is not only beautiful, but the quality of the workmanship is outstanding. Our construction manager Luke was very professional and attentive.

It was really great experience working with sales team while building my home. They were very cooperative throughout the process. Though there were minor issues closing done with the trust to complete rest within couple of weeks or so. But its almost 2 months and i have to chase down builder to get things done. I did not move in until 1.5 months post closing and already seen wood flooring sliding, cabinets paint rushed, bay window sitting area having no support so cracking, garage entry door making noise etc and broken window nets from day 1. Have had new build homes from Landon and Megatel in the past but never had this experience. It's frustrating to see these issues as soon as you move in and speaks for quality. ... More

If i do have a choice I will not buy any highland homes, they never mentioned all throughout the home construction and buying process that I bought a house beside sewer facility, The only time i knew when I send my own inspector a day prior to closing. There are so many unwated experience during construction process. They respond poorly for any warranty.

After not having the best experience at the 45' lots, we went to the model home of the 50' lots and this is where our great experience started! Julie was such a pleasure to work with through out the entire process, and our builder Tom was very knowledgeable and was very responsive. We would recommended Highland and this team team to anyone that asks us for advise.

Chris and Criselda were so easy to work with. We built this house long distance and their service was over the top.

there are so many mistakes and issues in home we can literally tell it just by looking at it, the builder assigned to us is not cooperative at all, in some situations he is adament and not willing to fix the fundamental problem , we still have so many outstanding issues that are not taken care properly from Paint, Irrigation issues etc... I hope Highland home sees this review and gets back to me to resolve those issues..

Valerie was our sales rep and Michael our builder. Both were friendly and professional. Both were responsive and we felt like they were looking out for us.

"John" From Highland home, I wanted to express my sincere appreciation for the exceptional work you've done on our home. Your attention to detail and dedication to quality craftsmanship have truly exceeded our expectations. Your professionalism and timely completion of the project have been particularly impressive. We are thrilled with the results and have received numerous compliments from friends and family. Lastly i also want to thank our construction manager "Kevin" who did an exceptional job in capturing all the minute details with patience. Thank you for making our dream home a reality.

Closed on home with laundry list of items to be completed 60 plus days in home and still not completed nor a timeline to be completed.

Very responsive to work orders, personable, respectful, and professional. Easy to make appointments for repairs. The quality is great and the service is equally wonderful. This is my 3rd Highland home and I’ve had wonderful experiences every time!

My experience with Tim was the best experience a home buyer can ask for. Easy to work with, listens and truly cares for his customers. Always willing to help bring your dream to reality. This also rings true for his team. From builder to the supporting staff, they were a pleasure to work with and delivered on their word.

From the beginning Highland was very transparent with the home buying process. Our sales associate and project manager were very thorough, knowledgeable and trustworthy. We understand that no home is perfect but the responsiveness to our issues was quick and comprehensive. We love our new home and very excited for this next chapter in our lives. We’re very happy we chose Highland Homes as our home builder.

Everything is good, but felt priced extra for home

We had our walk through on 2 separate occasions and none of the items they were supposed to fix were complete. We lived in the house for a week before they replaced the broken dishwasher that we pointed out to them a month prior to close. We still have patchy paint on the walls and poor texture. My husband had to go all the way up the corporate chain to get any acknowledgement from the project manager.

There were some things that were supposed to get done off the final walk through but they were not. We are still getting those things done over months later after moving in.

Our experience with buying a Highland Home was great. Walter, Danny and the sales staff did a very good job explaining the process and showing us the home. The builder, Dakota, was great and continues to assist us with questions! A piece of advice - spend 2 trips at the design center and take your time. Be very specific about what you want and make no assumptions.