Highland Homes Reviews

Thank you to Highland Homes for building our dream home! We fell in love with the floor plan and all of the options that Megan the sales lady showed us to personalize our home. Thank you to everyone for helping us through this process!

Hands down best builders in San Antonio! Absolutely loved working with Highland homes to have our home built. We were well informed every step of the way! Any questions we had were quickly answered. Dorothy was absolutely amazing from start to finish! We came into San Antonio in Jun and they worked hard to have the house ready way ahead of schedule! The home is absolutely beautiful! I have zero complaints about quality of home we got!

Anytime I have a concern Austin responds right away with a solution or update. Austin is professional and informative.

Dear Highland Home, I am writing to express my dissatisfaction with the quality of the home I purchased and the customer service I have received since moving in. I have experienced several quality issues, including: • Loose doorknobs (multiple times) • A bathtub with scratches and dents (the builder representative accused me of being picky and said they didn't think they could meet my expectations) • A broken faucet handle • Walkway cement with footsteps on top (the builder representative argued with me for 15 minutes about why I didn't bring this issue up during the walk-through) Master bath with water leaks through glass • A busted fence (the builder representative refused to take accountability for this damage, which was caused by the next-door builder) I purchased a Highland Home specifically because of your reputation for quality. However, the customer service I have received post-sale has been contentious and unhelpful. I have been met with pushback at every step of the way. I am requesting that you immediately address the quality issues with my home and provide me with the level of customer service that I expect from a company with your reputation ... More

We had a wonderful experience from working with sales, design and construction. I would like to highlight our experience with Clayton, he kept us informed and was always actively responding to any questions or concerns we had. He did an outstanding job. I would recommend Highland as a builder to any one considering a new home.

Overall experience has been great. I really love my home.

We have had a new house built several times and this one with Highland Homes was the easiest and smoothest one of them all. The sales consultant Mary and the construction manager Eric were available for questions all through the process. They were very responsive and timely with the responses. We will certainly use them again if we ever build another house.

Ashley and Kim where awesome to work with , they took care of me every step of the way,

We’re enjoying our new home and really are impressed with the neatness of the neighborhood common areas !!

George is slow to responses and he forgets tasks. We had to remind him of things he promised to fix not once or twice and even had to inform him we would inform his boss.

Overall they are very good, a pleasure to deal with. Afer purchasing the house, we've found some materials that lack quality, small items, but they should pay mor attention to those details

From the start the sales office and project manager had stayed in CONSTANT communication with us for the entire process start to finish of our beautiful home. Anything we had concerns or questions on they always took the time to talk with us even after hours and responded right away. I’d check on the home every day and see the project managers out there and he would always take the time to talk and see if I had any questions on anything. They made it an easy and fun process and the home itself is everything we wanted. Amazing quality and detail.

There a few issues with appliances and interior finishes. Const rep was very helpful in correcting issues

Highland Homes went above and beyond to ensure that my family was happy and excited about closing on our new home. Any questions we had were always answered and any concerns addressed in a timely manner. We couldn't have asked for a better experience.

My experience with buying a Highland Home has been excellent. Debbie was helpful and outstanding through the buying phase. Shawn has been great through the whole process and is amazing to work with.

Avery, Andrew, and Whitaker are great! They are focused on the details and helping with any concerns that come up when buying a home! They are always communicative and helpful!

Loved the quality of the home, but I do wish certain things I knew what I know now. I do wish they have a better option at design center and not charge u so much for little things like tiles I’m sure they already have that price included in the house

Jason is an amazing Builder to work with. He is always friendly, prompt, honest and reachable. Amazing individual!! Thanks for making our Home special

This was our 2nd Highland Home purchase. We felt very comfortable and understood the home building process with Highland. We love the craftsmanship and the quality material they put into the home. We would not hesitate to build with Highland again.

Overall experience is very satisfactory.

Hector and David were very responsive and attentive through the entire process.

A lot of issues after the fact

When I called my sales agent to delay the closing for one week then she denied saying that she is going to cancel the contract and house was even not completed. Post closing I have to follow up with builder many time to get the things fixed but still its on. I am definitely not happy. They even didn't share the electrical upgrade list with price breakup.

Great buying experience! Julie made the process easy, and Trey, our builder, did everything he could to accommodate our requests. He was lights out amazing and the service after the sale knocked our socks off. The quality in our house is amazing, and our power bill was cut in half relative to our old house. Very impressed!

Buying from Highland Homes was a great decision for first time home buyers like us. Ashley and Stephanie from the Sales were super helpful and always made time to answer our questions and suggest what will work and wouldn’t . Our builder Shane was super. Very understanding and patient through the whole process and post moving in as well continued to help us with things we only noticed later. Go for Highland Homes