Highland Homes Reviews

Our experience with Highland was issue free. Our salesman and our construction manger were top notch. They handled our requests as we sent them in and were professional and speedy. The home is the best home we have lived in. We love it.

Lots of workmanship issues found at the home. We bought online so we didn't have a chance to see the house before moving in. Had to escalate issues to senior leadership in order to get things moving. One contractor came do an incorrect job and I am still waiting to hear back and get a date to get a replacement cabinet door. Too many defects for new construction. Not willing to recommend Highland.

Let me start by saying I’m a first time home buyer, and I want to thank the sales counselor Alan G. He helped me and my family through this whole process by keeping us in the loop when the house was going through its stages of being built to helping us find the right finance team that provided us with a home loan. To answering every and any questions we had about the process and the building of our home in a timely manner. I can’t thank him enough and my family is super grateful for him. And we love the quality of the home and how everything is so spaced out and to whatever I wanted to add to the house it was done. And a huge thank you to the builders that got back and fixed some small things that occurred while settling in the house with fixing things in a timely manner. But overall we are happy with highland and I highly recommend their homes to people who are looking to purchase in the future ... More

any time I had a problem with something, Jacob was quick to respond.

The Highland Homes sales person, builder and mortgage lender were all very responsive to my questions and reduced the stress of moving out of state to Texas.

Both Sales rep and builder have been great

I have had multiple issues with my home since moving in. Despite letting it be known that I have these issues they remain unresolved. I would recommend going with a builder who is a bit higher quality.

Highland was awesome. Sarah and Valerie did a great job.

We love love love our Highland Home. We have bought several new homes throughout our life and we saved the best for last. This will most likely be our last home. From A to Z, first look to close, then to now. EVERYTHING was superb X1000. Rayshell, Reggie, Ryan, etc. Just could not be happier. Thank you.

Buying experience with Highland Home's sales and finance team was great, the construction manager was accessible too... Less stress compared to my previous buying experience. My home floor plan is functional(living and kitchen area) and easy to decorate. The exteriors are well made with high quality materials, with water efficient sods. However, like every new home these days the interior finishing quality isn't that great. The paint quality is poor, you can't wipe off stains without doing touch ups. The toilet water systems are old-school and not efficient. The doors are not tight enough allowing energy losses mostly in the attic areas. I believe some of these issues could be avoided if you build from scratch, you can pick energy efficient items. The warranty respond team can do better. Overall my buying experience was great and i highly recommend this builder. ... More

Jason was great sales person and Jared was also great. Communication was great and upto our satisfaction. The only constructive feedback I would like to give them is that they should be consistent in offering upgrades to the neighbors for example there was an option to add a gate on the back fence which was missed for me where is there a couple of options that were missed for my neighbors. If there is a script that they can follow or list of items that they can follow for upgrades or any other things that could be great. Also there should be a way to record the walk-through meeting when they explain everything because it is hard to remember in the excitement of looking at the home. Overall it was a great experience some minor things like the above can be improved here and there ... More

I do love my new home. Mainly due to the location and neighborhood. I love the Trinity Falls community. I do feel the inside products are very cheap as well as the paint job.

overall the buying experience was pretty straightforward and smooth.

Overall its a wonderful experience with the highland homes.

Highly recommend Highland Homes. Big plus is the trustworthiness. The builder (John) I worked with is extremely professional and a great asset for Highland.

Was an awesome experience from start to finish. Very professional

Team is awesome. I add a great experience working with the team and communicated throughout the process.

Great experience with builder, any issues were fixed right away and flexibility given to change plans along the way, highly recommend them to anyone looking to build a new home!

Lot of plumbing issue, I had lot of high expectations from Highland homes.

The whole experience was incredibly disappointing and stressful. The house had several issues pre and post closing. Our walk through was an ever long list of problems and severe lack of attention to details. We were promised a home with the same quality as a model home and the delivery could not be far from it. Our kitchen cabinets are uneven, doorknobs are falling and not properly placed, bath sinks have leeks, kitchen sink is supposed to be stainless steel yet it has several stains that do not come off even with use of professional products. I would not recommend this builder to anyone. It prides itself for quality, but it definitely does not live to the expectations. ... More

Had a wonderful agent who helped so much and contractor who is very responsive and timely with issues

Jared continues to be very responsive in providing contractor names after we closed. He was highly communicative during the build process in providing weekly updates and addressing any questions or issues.

Everyone I have worked with at Highland has been great, and the after sale responsiveness, when there have been issues have been great. I would say a couple of their trades are lacking. Small things like the front door knob falling off, while an easy fix, is a little frustrating. My one major complaint is on the interior paint. The quality of work is sub par, and even the lightest bunk against a wall causes scuffs. I believe this is due to the use of flat paint and also very things spray application. I have a feeling I will need to have the entire interior repainted, which is not going to be cheap. ... More

My builder Yale Burkel was amazing, he's the best around. One issue I am having is with the landscapers Daystar. They planted a dead tree in the front yard. Landscapers verified it was dead but have not come out to replace it. It would be great if Daystar can come out and replace the tree as the responsibility should not fall on the homebuyer.

Our experience with Highland Homes has been nothing but amazing. From the moment we met our sales person (Ashley) and builder (Shane) we have felt comfort knowing that this purchase was in the best of hands. Relocating out of state is a terrifying experience and these two individuals did everything that they could do help with our plans and bring our dreams to reality. We will be recommending Highland Homes to all of our friends/family.