Highland Homes Reviews

Poor quality - I guess this must be acceptable and normal for Houston quality level , and Highland is doing good based on the Houston quality level measurements. But if you want to compare it with somewhere else (my case Canada), way poor quality specially in finial finishing , touching , cleanness ...

The homes are being built be the same mediocre subs as the "lower end" builders in the neighborhood and as a result the homes have the same mediocre end result. The materials themselves are fine and what I would expect at this procepoint, but are often installed wrong or with no regard to workmanship (chipped tiles, broken studs, miscut carpet, missing hurricane ties, scratched windows, chipped cabinets, chipped counters, etc.) and getting anything corrected before or after closing is like pulling teeth. Even once our construction manager Trystan agrees something is an issue it requires constant follow-up to get an inidcation that action will be taken. After that the timeline for repairs is pretty clearly "when we feel like it". I will be told something will be installed or replaced on a certain date and 30-60 days later the issue will still be unresolved. Sometimes there is an excuse, but more often when I ask why my time has been wasted sitting around waiting for subcontracters that never show - I get no response at all. One giant investment later and I have a house with wasps getting into our bedroom and everything banged up like it has been lived in for a decade. Overall the result is okay and frankly tough to get anything better at this point in time, but you will have to be your own advocate to make sure things get done right. ... More

Overall the actual homebuying was low average--i.e. responsiveness to issues-after moving in -they seemed to not be able to control very loud music of their workers-this is ongoing and detracts from the overall experience-it also interferes with our ability to do our work at home.

Hayley, Cheryl, and Dalton were AMAZING! They are the reason we went with Highland. Dalton continues to check in with us and he's been very responsive to anything we have questions about. This has been our most positive home building/buying experience to date!

We moved in, no hiccups. House was ready to go. We love our new home and enjoy it!

We had many builder options and assessed most models. It seemed that Highland were the quality and value package. Unfortunately our experience wasn’t quite that. We’re a month and a half post close and still have contractors every day completing or correcting work after being promised we would be done months in advance in a date we need to close.

From start to finish, the process was extremely smooth. The professionalism from the sales office, construction manager, and lender was absolutely outstanding. After moving in, I had a few minor warranty requests and the responsiveness to the issues were impressive and very much appreciated. I couldn't have chosen a better builder and would be the only one I would recommend in the entire development.

Highly pleased with Highland Homes.

Willings to accommodate, and guide has been the best experience.

Love our new home from Highland! There are a couple Things here and there that have had to have work on after closing but nothing major and we absolutely love our new house!

I have built with other builders including Grand Homes but I can say the experience with Highland Homes has been the best!! They're very understanding and ready to work with their clients. They're quick to respond and very pleasant to work with. We've had a great experience building with Highland and our neighbors share the same sentiments.

Jonathan & Pat were a great team to work with. We enjoyed the entire experience.

Highland Homes was very easy to work with from the sales process to the construction management. We are happy with the home to this point.

Great experience with Highland Homes from contract to close. Highly recommend this builder.

We had an amazing time with our Highland Home building experience. Our construction manager, Jonathan, was great, despite the supply chain issues we dealt with in 2021-2022. He is kind, funny, and really knows the industry! We do think things could have been accelerated but with the crazy market, I can only imagine what the builders, realtors, and everyone else involved had to deal with. Our sales person, Kristi, was phenomenal and just sweet in all ways. I could tell the ENTIRE time she wanted what was best for our sweet, young family!! The worst part was our Design Center experience. Unfortunately, Highland does not have their own Design Center & uses IBB Design in the Dallas/Fort Worth Metro. The people at IBB are very rude and NOT reflective of Highland as a builder themselves. This would be my biggest recommendation- have a Highland Design Center!! I would consider building with Highland again, but may want to understand who their designers are prior to signing. Yes, the designer was that bad that I would not want to build with Highland again for that reason. Otherwise, I LOVE Highland Home's floor plans, value, and that they are employee owned! ... More

First, Darren made the Highland Home purchase very personal and easy for us first-time homebuyers to understand. He spent lots of time helping us understand selection process for both inside and outside of the house. Second, Dexter came on board as the project manager and was also very personal. He did a great job keeping us informed throughout the building process. He always had time to answer our questions. Lastly, Beau did a great job taking us through the Highland Loan process and closing.

This is our 3rd Highland. We built another Highland in 2019 that had severe foundation issues. This house that we built in 2022 was significantly more expensive and we do not feel the construction quality is any different. In fact, there is a HUGE difference in the Highland we built in 2012 which was why we chose them again in 2019. Had we not micromanaged our new build every step of the way, the house would not have turned out as nice as it did. The biggest problem is the subcontractors they use do not do quality work. Lots of issues with cosmetic items (crooked sheetrock, uneven floors, scratches/dents on practically everything new that was installed and several plumbing/electrical issues that WE caught along the way. The Project Manager/builder seemed overwhelmed and would sometimes manage things quickly, while many other times left us hanging and not answering questions. They tried to tell us the long wait time was due to material issues, but that was not the case. The problem was mostly they cannot get good subcontractors to do the work. It is widely known by realtors and other homeowners that this particular neighborhood (Sandbrock Ranch) does not get the "A" list vendors like the more expensive neighborhoods in Prosper, Celina, etc. I would say overall, their new builds do not represent the level of what you see in their model homes. ... More

The process was seamless. The team was great to work with.

Smooth and easy from day one with all parties involved!

On first inspection of our new home there were very few minor details that need correcting. Which is unusual for a new home build. Highland builds a tight home. Robie, our builder was very quick to respond on any issue and corrected them in an extremely timely fashion. We will recommend Robie and Highland Homes as great company to work with.

Had a great customer service experience with Matt who is our construction manager. Always attentive to our warranty issues and solves them in time. Even the built quality is very good. All customization and changes were clearly explained even during the build process.

Started with Valerie. Best agent we met., Assisted us closely in all process steps. Being new to Texas we felt home with the welcome given by her. During the build, best lead contractor HH could ask for. Michael was very informative and responsive.. assisted us from design phase to final closure. We are at our easiest home ownership experience . Small thing we highlighted back for fixes and it was responded at the quickest time possible .. Michael was very hands-on and we felt very safe on this engagement and new house build. He delivered. HH itself delivered through your very good people.

We like our home overall and the options and features that were offered. Unfortunately we’ve found many quality issues in the first couple of months that we’ve lived in the home. Many of them were things we brought up prior to moving in to our home. It has been very disruptive to our lives working through the warranty process to resolve issues and often requiring multiple attempts to resolve the issues. Many of the issues we’ve just elected to resolve ourselves because they’re things we’re capable of fixing it and we don’t trust that it’ll be done right. Overall we feel that we paid for a higher quality home than we received. ... More

Awesome and helpful staff and great builder

Would recommend to anybody looking for a home.