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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 1416 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

1416 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

Customer Reviews

Overprice and wrong details about the square footage on the homes living space. Misinformation to the buyer.

  • Martha M.
  • Verified HomeBuyer
  • March 09, 2021
  • San Antonio, TX

Do not purchase a home without the actual homebuyer approving the overall process and closing.

Highland Homes responded:
Hi Martha, I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to address and resolve any of the concerns that you have had. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner! ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Could do better.

  • Fred L.
  • Verified HomeBuyer
  • August 25, 2020
  • Rockwall, TX

First 2 weeks had good response as to items that need attention. The last 6 weeks response was good from contractors that Highland Homes contacted, but not from Highland Homes as to items that would be handled directly by Highland Homes.

Highland Homes responded:
Hi ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Highland Homes - Check every detail of the house before buying.

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2019
  • Humble, TX

Check every detail of the house before buying.....

Highland Homes responded:
Hi There, I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to address and resolve any of the concerns that you have had. If you have any questions, please continue to reach out to our team and thank you for being a Highland ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Feb 2019

  • James M.
  • Verified HomeBuyer
  • February 07, 2019
  • Celina, TX

Not off to a good start...

Highland Homes responded:
I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to resolve any of the concerns that you have. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Highland Homes - I’m disappointed and this builder is not highly value,

  • Huong L.
  • Verified HomeBuyer
  • November 16, 2021
  • Prosper, TX

I’m disappointed and this builder is not highly value,

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lessons learned from a first time home buyer :(

  • Cody C.
  • Verified HomeBuyer
  • January 07, 2020
  • Forney, TX

After a long search for my first home I decided to build with highland homes. Little did I know my home would be riddled with problems and poor quality control from the builder. The functionality of my house is ok. It is sealed up tight and the ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

No warranty follow up

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2022
  • Georgetown, TX

A lot of empty promises are made about fixing items under warranty and there is no follow up. Almost 4 months into a new house and there is still a lot of items to be fixed. Also, cabinet door was fixed on the wrong side and they won’t fix it. HH ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - Been here for two months and still have issues that’s been addressed

  • Greg R.
  • Verified HomeBuyer
  • October 26, 2021
  • Humble, TX

Been here for two months and still have issues that’s been addressed - but nothing done! Very disappointed!!!!

Highland Homes responded:
Hi Greg, Thank you for your review and I’m so sorry that this has been your experience with your new home! Thank you for bringing this to our attention and after speaking with our team, I’m glad that we are in the process of working with you to resolve these concerns and appreciate your patience as we wait on an item that is on order. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We Expected Better

  • Sharon H.
  • Verified HomeBuyer
  • May 20, 2021
  • Melissa, TX

Nelli is great, but we have had many issues related to the quality of workmanship, responsiveness of the repairs/resolution. Initial supervisor resigned and did not correct multiple things. Serious drainage issue in our backyard. Poor Grading, ...

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - Not a very good experience

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2021
  • Manvel, TX

Not a very good experience

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - the craftsmanship is horrible.

  • Tammy S.
  • Verified HomeBuyer
  • April 15, 2021
  • Forney, TX

the craftsmanship is horrible. Now that I have been in my forever home For going on two months, I notice something new every day. If I was to ever buy a new home it will not be a highland home.

Highland Homes responded:
Hi ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Zero communication from the builder.

  • Cory S.
  • Verified HomeBuyer
  • November 23, 2021
  • Celina, TX

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not ...

Total Score 1


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

builder was unprofessional. I have heard about how great highland homes is for years and certainly did not experience the reputation that your company has due to the builder we were assigned to.

  • Melissa P.
  • Verified HomeBuyer
  • November 18, 2021
  • Aubrey, TX

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

Total Score 1


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Nightmare

  • Hunter D.
  • Verified HomeBuyer
  • December 12, 2019
  • Forney, TX

I have told everyone not to buy here

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Highland Homes - must resolve issues

  • David S.
  • Verified HomeBuyer
  • September 03, 2019
  • Liberty Hill, TX

must resolve issues

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Very disappointed

  • Abu K.
  • Verified HomeBuyer
  • October 19, 2021
  • Conroe, TX

It’s my fault that I was in rush buying a home and therefore I end up buying a home with many faults. Jonathon ( manager) is a great guy and very helpful every situation but the house itself has many defects such as pendent lights, back porch ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Make sure you get an independent inspector

  • Javier F.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

We had numerous issues with Highland. Early on in the build, our 1st Superintendent went out on leave for 3 months and we were never notified. The absence of a Superintendent led to major delays of scheduling and no quality control oversight of ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Lack of experience of the builder and salesman or lack of Customer service and care

  • Robert R.
  • Verified HomeBuyer
  • January 20, 2022
  • Celina, TX

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

Total Score 1


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Poor Performance

  • Wayne K.
  • Verified HomeBuyer
  • May 18, 2021
  • San Marcos, TX

I've had experience with production and custom builders in the past and Highland rates as low as possible.

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Highland Homes - Responsiveness to work orders is poor.

  • Ryan A.
  • Verified HomeBuyer
  • April 26, 2021
  • Boerne, TX

Responsiveness to work orders is poor.

Highland Homes responded:
Hi ...

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Highland Homes - Customer service is very very Bad

  • Jorge H.
  • Verified HomeBuyer
  • April 17, 2021
  • Fulshear, TX

Customer service is very very Bad

Highland Homes responded:
Hi ...

Total Score 1


Quality 4

Trustworthiness 1

Value 2

Responsiveness 1

Highland Homes Quality and Workmanship

  • Pamela L.
  • Verified HomeBuyer
  • February 04, 2019
  • Forney, TX

Very disappointed. Was encouraged to buy a Highland home for the quality and their workmanship reputation but this is not what I have experienced. The quality of products used is of a very low grade material, the wood trim in the house has very ...

Highland Homes responded:
Pamela, ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

The materials and contractors were the worst we have seen in our experiences building/buying seven different homes.

  • Brien S.
  • Verified HomeBuyer
  • July 26, 2021
  • Katy, TX

The subcontractors were abysmal. The sheetrock seams are horrible. The "finish" work on the trim looks like a child put it in. The concrete in the driveway, garage and patio are pitted, gouged, and have boot prints in them. As I write this, the ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Hard to build from the truck

  • David R.
  • Verified HomeBuyer
  • April 15, 2021
  • Royse City, TX

Terrible experience overall. I will say, Mike with the mortgage company needs a mask and cape because he was superman. Tyler, our second Builder has done her absolute level best to correct issues we had so I would rate her 5 stars. If you end up ...

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Not very happy

  • Casey M.
  • Verified HomeBuyer
  • October 20, 2020
  • Liberty Hill, TX

Lots of issues with home, every time contractor comes to fix one problem another one occurs. Last time I’ll buy a highland home

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Ranging from compliments to complaints, all 1416 reviews about Highland Homes are provided by verified homeowners that recently completed construction and moved into their new home.

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Ranging from compliments to complaints, all 1416 reviews about Highland Homes are provided by verified homeowners that recently completed construction and moved into their new home.