Highland Homes Reviews

It is really very nice

Right from when we started talking to our sales agent Todd to getting the keys in our hand, we had a very pleasant home buying experience. Everyone was very transperant and very receptive to all the questions we had. Our builder Garrett was amazing to work with. Empathetic, polite and always receptive to ideas, suggestions and changes. In such a competitive market, it really was a stress free experience building our house with Highland. Highly recommend them.

The 40 ft lot is just too small. The house needs just a few feet more width for the rooms to not be awkward sized. The garages are very small. There are a lot of nice features as well. Builders is very responsive to warranty requests.

We are so thrilled to have a Highland Home. We had been under contract with 2 other builders that didn’t work out, but when we came to Highland, EVERYONE bent over backwards for us to move in our beautiful home! Tom was absolutely amazing from the beginning and Chris worked a miracle to get us closed before Christmas. It truly was an amazing experience. My family and I are forever grateful for our Highland Home team!

My family and I are extremely pleased with the communication, craftsmanship, and overall customer service that we received from Highland Homes! Monica was on point from day one with addressing our every concern. Sydney always cheerful and happy to help whenever needed. Frankie and his team, a big thanks for leading us in the right direction to Highland! And of course, Brendin and his team of trades for pulling it all together and building the house of our dreams! Thank you to everyone! Our house is beautiful, modern, and an absolute place we can call our home!

We love our floor plan,

My experience with my new home is good and could be better if the list of pending items are not so high! When I bought the house, the seller mentioned the inspection process and every item that was not in accordance with my expectation would be fixed. I walked through the house, and we found lots of items that needed to be fixed and unfortunately lots of the items were not solved and even after 1 month, we still have items to be fixed. My second point is related to house cleaning. The carpets, garage and attic were very dirty with dust, and material left behind by the crew. My expectation is that I will receive the house cleaned. One of my frustrations is regarding the sprinklers, because when I bought it, it was mentioned that I could manage the sprinklers through the app on my phone, however it was not mentioned that I need to buy the network card. It was set an expectation and when I wanted to see working, it was communicated that I needed to buy a card to see working, so the expectation that was set created a feeling of frustration and disappointment. My last comment is related to the good Job that Andres is doing to fix all pending items that I have to work on my house. My only suggestion is Hinghlands implement an inspection process with superior quality because some of the rework can be minimized and overall client satisfaction will be better. ... More

My experience with Highland Homes has been poor. First using their partner lender, they increased the amount of down payment I owed by $8K at the 11th hour for something they could have found out months in advance. Once I moved into the house, the finish work on some of the tile, paint, and door casings was actually terrible. All of the issues of the home inspection have still yet to be resolved. I closed on Dec 16 and am writing this on Feb 3. Highland preaches their build quality and customer service and I have not had a positive experience with either.

Highland Homes is a top builder. Overall quality of the end product is excellent, and we really like our home.

Salesperson Jay was great and very helpful as we looked at inventory homes and decided to buy one. Builder Jimmy was unbelievably awesome in responding to all the final touches and requests that needed to be done to complete the house; he was very attentive and came through on every request (some took longer than others, with final items finishing 3 months after closing, but we were informed why, in the context of each delay that occurred). We are generally very impressed with the workmanship on our Highland Home! Great job and thank you!

We are pleased with the overall results of the long / arduous / frustrating process. Having said that, one major takeaway is this: the outsourcing of the design meeting (IBB) and the electric meeting (InCharge) has had a very negative impact on the timeliness, professionalism, and overall quality of the experience that people have come to know and expect from Highland Homes. It's not the same anymore, unfortunately.

Brian has been amazing. He is extremely patient, responsive to any concerns, and has made this experience a lot less stressful than anticipated. He has been communicative and transparent every step of the way. Would not have wanted to go through this process without him.

My experience with Highland is absolutely fantastic. From the sales to the design gallery and to the construction process, everyone involved went above and beyond to make sure that the top-notch materials, resources, and services were offered. They kept me updated so that nothing would become a surprise until and after closing. My inspector went in before the final walk through and was also deeply amazed by the quality of their work . He said, directly quote, "they did so good that it was actually off the chart." I will keep recommending Highland Homes to everyone who's considering building.

We absolutely love the quality of materials used for building our home. Cannot say enough of Garett, our builder. He is the most knowledgeable, professional, responsive, dedicated, flexible and customer obsessed we have ever seen. Despite being in seller’s market, we had a wonderful experience working with Garett. Even after we closed our home, he regularly checks and makes sure that everything works fine. Garrett never said no to anything, be it 4am Sunday morning he will be there for you. We are so glad that we chose Highland and Highland chose Garett for us!

The process was easy and fast

I like everything about Homeland.

Working with our Highland Homes sales counselor and project manager was a great experience from beginning to end. They were very pleasant and responsive to our needs and questions.

We had a great sales experience, the sales team has been excellent with responding to queries, addressing our concerns etc. Special call out to Lula who has been excellent to work with. Mixed experience with the construction team. Since we were remote, we didn't had the opportunity to continuously monitor the home. We weren't getting regular (weekly) updates on home construction as promised. During final inspection, we found several issues which were addressed promptly, except a few which were missed and we found them out after moving into the home. We were asked to raise home warranty case, which we did along with a bunch of other issues we found after living in the house. Warranty team has been responsive, but the speed of resolution is not up to mark. It has been more than a month since we moved in, still dealing with unfixed issues with the builder. ... More

Going in as first time home buyers can be very stressful, but the Highland Staff eased the process for us. From start to finish the Highland Homes Team was amazing, attentive, responsive, and professional. We had a great experience. Highly recommend!

The quality is not there~ broken sinks, shower door Leakes, toilet leaked but was fixed, missing paint on walls paid over 1 million. not impressed.

We are so excited about our home! The whole experience was fantastic! Edna and the highland homes team really cared about us! They made sure we we’re getting everything in the design of the home that made sense for us! Our home would not be as fantastic if it wasn’t for the time and care they put into it! The communication and enthusiasm for this project was wonderful! Then during the building process Josh and Jordan and their team made sure we understood every part of the process. They were thoughtful and patient with our many questions! They went above and beyond to ensure the beauty and safety of our new home! We are so happy and grateful to have chosen a highland home! It really is different from other companies! I felt like part of a family! ... More

Nice experience and we love our home

I would advise others to be careful with this builder. Quality of my home was not anything like the model and home has many design issues with many repairs needed again and again. Don’t believe the stories of company values and how they always do the right thing. They don’t. When you need help with repairs and general problems with your home they will turn their back on you.

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, but instead, we only got an update when we asked. It was eventually determined that the poor communication came from our project manager/super and we asked to have him replaced. We were very happy with the process and communication after that, and it led to a much smoother process. The fact the builder was so willing to change the super for me showed me they cared enough to ensure we had a positive experience. For that, I’m grateful and appreciative. ... More

It wasn’t a pleasant experience we were told constantly about the highland touch we came every 2 weeks to see progress and any issues. We sent pictures emails alot of issues weren’t addressed properly. When we closed we still had several issues and we were told they’d be taken care of 4 months later still all issues not resolved we were the last house painted by the crew that was fired. In the last 4 months we have had a multitude of contractors in and out of our home ( if they show up ) Still going through issues. Beware the promises of the highland touch, I take reviews very seriously and rarely give a bad one ... More