Highland Homes Reviews

From start to finish, our home-buying journey with Highland Homes in Parten Ranch was exceptional. The sales consultants were fantastic—Lula spent generous time walking us through different homes and thoroughly explaining details about the neighborhood, while Renee guided us through the entire buying process and went above and beyond to ensure every extra detail at closing was taken care of. Special thanks to Hunter, the construction manager, who made sure our home was perfect for move-in and has continued to provide top-notch support after closing. His attention to detail and commitment to our satisfaction have been outstanding. Highland Homes in Parten Ranch truly has a rock-star team, and their professionalism and care made this an easy five-star experience. We highly recommend both the builder and the neighborhood to anyone looking for quality, service, and peace of mind. ... More

Laurie, Gai and James have been excellent to work with and are all very responsive.

We had a great experience with buying a Highland Home. Dylan and Renee are great to deal with. They were responsive and friendly. Dylan responds in a timely manner to any tickets we opened and if he wasn't available, they assigned another person quickly. We have been super pleased.

Great all around will chock

Great client centric, build craftsmanship, and very responsive

After having two other homes built in different states by different builders, our experience with Highland has, by far, been the best. Working with Brandon has been a dream as he has been super responsive and very on top of taking care of our issues. We are most grateful and will definitely recommend Highland to everyone looking for a new home!

High quality workmanship, good response from sales representatives, Project Manager was exceptional, loved the Architecture. Negatives were that 3 of the 6 bathrooms were in the first 300 sq ft of house and many interior doors were too narrow. Great service and fast response time after closing to fix a few small repair items. Overall great experience.

I had a great experience buying my Highland home in Heritage Ranch. The sales team answered all my questions and were very helpful. I am pleased with the quality of my home. Any issues were addressed in a timely manner and resolved.

i built my home & picked all finishes from start to finish, sales team was great, very helpful over & over , project manager was on top of his game , design team was very well organized & helpful with picking choices for my home . great experience all around .

We love our new home and everything about it. Our one true concern was some lack of focus on the details concerning the installation of grout, caulk, and paint throughout the house. We have noticed gouges in the seems throughout the house where there was lack of attention. Dustin has been great in addressing every issue to insure our new home is 100%.

Excellent and easy going journey. Andrew is awesome in customer service understanding home owner concerns and acting in consequence

We recently purchased our home through Highland Homes, and the entire experience was truly exceptional from start to finish. From the moment we met Danielle, we knew we were in good hands. She was incredibly knowledgeable, patient, and really took the time to understand our needs. Never once did we feel pressured to make a decision—we always felt supported. Everyone at the Austin office was equally kind and helpful, making the process smooth and stress-free. A special shoutout goes to Lane, our construction manager, who kept us in the loop every step of the way. He provided detailed weekly updates during the build and was always quick to answer any questions we had. Even after we moved in, Lane has continued to be an amazing resource—always responsive and ready to help. We’re so thankful to the Highland Homes team for helping us find and build our dream home. Highly recommend ... More

My wife and I began looking at homes about a year ago and met Amy (Sales consultant) for the first time there; after that meeting, Amy worked tirelessly to find us our forever home. It has everything we had ever wanted in a home and more! The building supervisor D’Marco was amazing and extremely responsive to any questions we had or any help needed. The overall process from touring to the finalized purchase was extremely smooth and would recommend highland homes to anyone who is on the fence for a builder.

As a business owner—including in the customer experience space—I hold service and quality to a high bar. That’s why I want to shine a spotlight on two exceptional people: Preston, my construction manager, and Renee, my sales counselor. Both went above and beyond in every possible way. Preston held himself and the entire project to incredibly high standards. Every detail mattered to him, and he didn’t let a single one slip through the cracks. His professionalism, responsiveness, and pride in his work were evident from day one. He was not only excellent at his job—he was an absolute joy to work with. Renee was a clear and consistent communicator and made every step of the process feel seamless. She was warm, helpful, and always made sure I felt informed and supported. They both demonstrated the highest level of conscientiousness, and I say without hesitation that I would work with them again in a heartbeat—and sincerely hope to. In fact, I’d not only work with them again—I’d hire them and grab a beer with them. They’re that rare mix of skilled, dedicated, and genuinely good people. I also want to recognize the overall Highland Homes experience. Clearly, the company is doing a lot right to attract and empower talent like this. It shows. Outstanding work all around. ... More

Michael has been extremely professional and very responsive to all our issues and concerns! He’s been a pleasure to work with and is truly customer focused!

I had a great experience purchasing a home from Highland Homes. I think it’s great value for the bucks paid compared to other high-end builders. My building manager Trey is one of the best. This was my first home-buying experience and he really made the transition seamless during the walkthrough and handover process. The team is also very responsive in addressing any challenges or issues identified.

Nothing at the moment to provide

Kira and Mike were great throughout the home buying process. They made it seamless for us and made sure all our requests were fulfilled on time. Mike is very responsive and made sure we understood everything about the home and was always available to help us with our questions and requests. Highly recommend him! Apart from that, the only feedback we have is the quality of wood used for doors. It chips easily so maybe it would be better to have more sturdy wood.

great work, thank you for your time and help

With the paint there are some small problems but the rest the seller was very friendly and excellent. I am happy.

The sales office at Saddle Star was amazing. They helped us during our build and made sure everything was taken care of. All issues were followed up on until they were completed to our satisfaction.

Boyd and Jimmy did what they promised to do to make buying from Highland trustworthy! I Love my new home!

Good value. Level of paint could be improved.

The people i mentioned above were great to work with. Answers to our questions seem to come with ease and quickly. Problems were nonexistent. Slight problems that existed with the property were handled in a timely manor. The property itself I'm satisfied is of good value and quality of workmanship is quit good. Closing was a bit disturbing, the drive to plano for people of our age could be troublesome for some. Overall experience I'd rate a 12 out of 10.

waiting for follow-up visit to answer some concerns. lawn sod is not bouncing back as promised - some gaps between sod pieces. glue on floor boards not adequately cleaned up.