Highland Homes Reviews

I am still waiting for light fixtures that were broke and another cracked, a crack I. Window front door repair and paint of shutter. I had one follow up but now nothing. I know they are busy just would like updates

Terrific experience going through the process of a new build. The construction supervisor, Geoffrey, was fantastic and communicated promptly.

This was my second build. Highland went above my expectations in craftsmanships, customer service, and production deadlines. Glenn was a fantastic salesman and Jim was a phenomenal project manager. I could not have been happier with the process. I strongly recommend Highland homes to anyone looking for a new home in the area.

Its really good response and immediate action.

From my first interaction with Nelli and her team, the buying experience was better than I had ever experienced before. Nelli was patient and very knowledgeable. The help I received from Lindsay during the lending process was very professional and basically stress-free, which is unusual. Brandon and Ashley made the building of my home extremely pleasant because they were so patient, knowledgeable, an Very Responsive to any issue or question that I brought to them - and I had many questions and requests. The quality of the basic level of materials used was above what I had expected, and of course any upgrades were exceptional as well. The quality of workmanship was great in most instances, but did have to be revised in some areas, which I guess is to be expected, so overall - it was very good. I am happy with my home and glad that I chose Highland as my builder, and I would again. ... More

Regarding some initial issues, the Construction Manager solved all outstanding issues goving us a total satisfaction about our Home. Thank you for your commitment.

They were all Very honest.

Overall a great experience. The salesman, Kevin did a great job and was very helpful to reach the end product. I do believe there is a problem with some of the construction personnel understanding the product that Highland Homes wants delivered to the buyer. This is our second Highland Home and they stand behind their word of getting it finished to that standard.

This is our second time building with Highland, and we would do it again. Our project manager, John, was wonderful to work with!

This is my second time building a home. Tracy T. and Ryan K. were great to work with and made the experience great. If I were to build another home, Tracy and Ryan would be my choice. I looked at many homes from other builders, but Highland Homes stood out.

Super happy with the home, our sales consultant Cory and our construction manager Eric. We had 2 minor issues and both were resolved perfectly in a timely manner. Over the years I’ve purchased several homes & this was by far one of the best experiences I’ve ever had.

The over process was seamless and all personnel involved were professional, available, very responsive and helped this process to go smoothly before, during and after. I would highly recommend Highland Homes. They actually care about the buyer's concerns and needs and have beautiful and quality homes and very nice and well kept communities.

The purchasing experience was easy. Wish there was a way to see upgrade options and costs when purchasing. Wish HOA rules were available before you decide to purchase aa they are very restrictive. Mostly my disappointment came from the condition of the home when we moved in. If you buy - Don’t expect a decent construction clean. I have never worked so hard to clean a brand new house. It is obvious that contractors and cleaning crew lack any attention to detail. Almost seems like they don’t care about their own quality. Contractors leave trash and empty water bottles etc on your property when they are near by or are on your property to repair. Total lack of respect. Love the house. Still working almost two months later to have it look as it should have when we closed. ... More

Our overall all experience is beyond great. Highland Homes as a company and staffs are the best in town. They really go above and beyond on any issue that might arise during any phase of construction or inspection. Their commitment and professionalism are truly unmatched. They always take the time to listen and address all the issues before and after closing. Their word is a bond. Also, we find that Highland Homes come with several standard features that considered upgrades with other builders as well as practical floor plans that have great noise control, energy efficiency, and yet serve every single need of any family from living, cooking, playing, working or studying. We couldn’t be any happier! ... More

Great people to work with, would do it all over again.

Gay Lynne our sales associate was fantastic. Micheal S was our gc/ builder and he was fantastic as well. Overall experience was above expectations.

Overalls experience was great, Darren was amazing!!!!

Thanks to sales representative Haeli for handling all my requests in closing the house and construction manager Jason for helping in finishing the house.

I would highly recommend working with highland homes. They have an outstanding relationship in Texas and produce a quality product.

We built a house with Highland Homes in Northlake, TX. Great experience!

Everyone we worked with at Highland Homes in Bridgeland was very easy to talk to and work with. They were very friendly and seemed genuinely interested in what we had to say. I wasn’t looking forward to the building process, but they all made it much better than I thought it would be. Our builder made a big difference. He was great to work with, easy to communicate with and quick to respond. The one area I wish we could have had some input, was the landscaping. I would have liked to select the plants (with some guidance). Overall, it was a very good experience. I would recommend Highland Homes. ... More

My salesman Hector was fantastic and very easy to work with. I would go as far as to say, if wasn’t for him, I don’t think I would have gone through with the build. The design center person wasn't very helpful. She was not aware of the costs of most choices and or upgrades which made it very difficult make choices and trying to stay within a budget when we are only allowed a certain amount of to me in the design center. The choices are limited. Our particular floor plan, we weren’t allowed to do similar features like waterfall edge on the counter tops or a decorative hood vent in the kitchen. If I had known that from the beginning I might not have bought the home. 600k plus home and I have an apartment looking hood vent. Most items in the design center are extremely overpriced. 7-8k for moen black faucets and fixtures in 2500 sqft is massively overpriced. Most items in the design studio are just as overpriced. I easily overpaid for the house by about 75k. Spending nearly 150k over the base price (even with the builder incentives) was definitely not part of my thought process going into the build. The builders lender appraised at purchase price to approve the loan, but I’m not so sure it would sell for what I purchased it for. I don’t ultimately ever plan to move so I’m content with the house, but think there were things that could have been done to increase the transparency. In the end the quality is decent and the cost is over priced. I don’t feel like I will have quality issues like with some other builders so that does give me peace of mind. The best part about the house is the layout. One of the best layouts I have seen in any model regardless of price. Also, the tall ceilings standard was a really nice touch. ... More

Some issues with finishes, and quality of some material. Overall experience was great.

Denise is a great sale person. She knowledgeable, attentive, and listens to her clients.

I love my Highland Home. I have had some new home issues (common with new construction) but Highland has been responsive, and the issues are being resolved timely. Henry has been a large help in coordinating all of the necessary repairs for our family. Highland's professionals (Avery, Brandon, Henry) all have been very helpful throughout this entire homebuying process. Brandon & Henry both consistently respond after hours when I had new home construction issues. Between them both I feel confident that all of my new home issues will be resolved timely and to my standards.